data-driven design. you’ve got the data, so, now what? - aaron huang - kontagent

Post on 14-Jan-2015

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Now that you have the data, what's the plan? Using customer data to understand and optimize your social or mobile game can produce huge returns. But, there are also dangers of relying too heavily on data without the proper level of controls, data science and overall process. Fortunately, there are now tools, technology and talent available in the market that are enabling forces for studios who want to be more data-driven. This session will analyze what it takes to become a data-driven organization, and look at some lessons learned from our experience working with some of the top grossing social and mobile game studios.

TRANSCRIPT

AARON HUANG, Head of Product Marketing

6

DATA-DRIVEN

0

BEGINNER

Data-Driven Development:A Phase Based Approach

6

Acquire

Engage

Monetize

Build Audience

Launch

Phase

Collect and

Maintain

X

X

X X

X

X

Beta Testin

g

X

(and mobile)

>

CASE STUDY: Align Marketing, Product, Design & Development

What is the Issue?

Exec

Retention is trending down!

CASE STUDY

Day 1 Retention is Dropping

CASE STUDY: Align Marketing, Product, Design & Development

Where is the Issue?

Tutorial completions: existing playersTutorial completions:

new players

Product Mgmt/ Developer

CASE STUDY

New incoming users from a new marketing source are NOT completing the tutorial at a rate comparable to

existing players.

CASE STUDY: Align Marketing, Product, Design & Development

Isolate and optimize.

Optimize Drop-off %’s

Increase tutorial completion rate for new players to

increase retention

Product Mgmt/ Developer

CASE STUDY

1. Funnel analysis and drop-off optimization on the tutorial.

CASE STUDY: Align Marketing, Product, Design & Development

Isolate and optimize.

Marketer

CASE STUDY

2. Decrease or Eliminate spend on the new marketing channel

CASE STUDY:A FALSE POSITIVE

% Paying Users is Trending Up…

But ARPU & ARPPU is trending down…!

Find the ‘Sweet Spot’ to maximize revenue and profit

CASE STUDY

6

6

X

X X

X

X

X

X

DATA-DRIVEN DEVELOPMENT:A Phase Based Approach

6

DATA-DRIVEN DEVELOPMENT:A Phase Based Approach

6

X

X X

X

X

X

X

DATA-DRIVEN DEVELOPMENT:A Phase Based Approach

6

DATA-DRIVEN DEVELOPMENT:A Phase Based Approach

6

X

X X

X

X

X

X

EXPERTISE:We Help You On Your Roadmap to Success

6

DATA-DRIVEN DEVELOPMENT:A Phase Based Approach

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