cybersettle walkthrough
Post on 19-Oct-2014
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ONLINE DISPUTE RESOLUTION
Introduction Cybersettle is the premier global provider of
technology enabled on-line dispute resolution solutions
Cybersettle’s Patented Double Blind Process reduces the time and lowers the cost to settle disputes
Having facilitated over $1.8 Billion in claims, Cybersettle has saved its customers millions in legal fees and administrative costs
How It Works Users wanting to settle a claim on-line go to
our website…
Web Browser http://www.cybersettle.com
How It Works Log on with their username & password OR
create a new account…
Web Browser http://www.cybersettle.com
Username:
Password:
Create a new account
LOGIN
jadjuster
**********
Web Browser
How It Works Specify the opposing party to the claim…
NEXT
Opponent’s Name:
Opponent’s Email:
Opponent’s Fax:
http://www.cybersettle.com
Robert Attorney
rattorney@email.com
212-555-1212
Web Browser
How It Works Provide some basic claim information about
the claim…
NEXT
Claim Number:
Date of Loss:
Type of Claim:
http://www.cybersettle.com
Claim#12345
5-12-2009
Bodily Injury
Web Browser
How It Works And enter 3 offers of settlement for the claim,
one for each round of the process.
NEXT
Round 1 Offer:
Round 2 Offer:
Round 3 Offer:
http://www.cybersettle.com
$ 13,000
$ 14,000
$ 15,000
Web Browser
How It Works These offers are the most the submitter is
willing to pay in each negotiation round and will never be revealed to the other party.
NEXT
Round 1 Offer:
Round 2 Offer:
Round 3 Offer:
http://www.cybersettle.com
$ 13,000
$ 14,000
$ 15,000
How It Works Once submission is complete, the system
immediately notifies the other party by fax, email, or telephone.
Responding to a Claim Upon receiving notification, the opposing
party goes to the Cybersettle website to access the claim…
Web Browser
NEXT
http://www.cybersettle.com
Access Code:
Welcome to Cybersettle
123456789
Web Browser
Responding to a Claim An overview of the claim as well as terms and
conditions of participation are displayed.
NEXT
Claim Number: Claim#12234
Date of Loss: 5-12-2009
Opponent: John Adjuster
I agree to the terms and conditions of this
site
http://www.cybersettle.com
X
Responding to a Claim After reviewing the claim information, the
opposing party enters up to 3 demands.
Web Browser
SUBMIT
Round 1 Demand:
http://www.cybersettle.com
$20,000
Web Browser
We’re sorry, your demand of $20,000 did not settle this claim.Please try again.
Responding to a Claim Each demand will be compared against the
corresponding offer for the round.
SUBMIT
Round 2 Demand:
http://www.cybersettle.com
$17,000
Web Browser
We’re sorry, your demand of $17,000 did not settle this claim.Please try again.
Responding to a Claim No numbers are revealed. The system
compares the offers and demands in the blind, keeping them strictly confidential.
Round 3 Demand:
http://www.cybersettle.com
$14,000
SUBMIT
If during any round, the responding demand is less than or equal to the settlement offer, a settlement is reached for the average of both amounts. Web Browser
Congratulations! Your case settled for $14,500!
Responding to a Claim
Round 3 Demand:
http://www.cybersettle.com
$14,000
SUBMIT
If the responding party does not reach a settlement, several options are available.
Web Browser
We’re sorry, your case did not settle.
Responding to a Claim
http://www.cybersettle.com
What would you like to do next?
• Resubmit this Claim
• Request a Facilitator
Responding to a Claim The responding party can resubmit the
claim and enter 3 new demands.
Web Browser
NEXT
Round 1 Demand:
Round 2 Demand:
Round 3 Demand:
http://www.cybersettle.com
$ 17,000
$ 16,000
$ 15,000
Responding to a Claim The other side will then respond with up to 3
new offers and attempt to reach a settlement.
Web Browser
NEXT
Round 1 Demand:
Round 2 Demand:
Round 3 Demand:
http://www.cybersettle.com
$ 17,000
$ 16,000
$ 15,000
Responding to a Claim Alternatively, either side can request a
facilitator to assist in the negotiations
Web Browser
We’re sorry, your case did not settle.
http://www.cybersettle.com
What would you like to do next?
• Resubmit this Claim
• Request a Facilitator
Responding to a Claim
Web Browser http://www.cybersettle.com
Facilitators contact both parties directly and help them settle the claim.
Hi! I’m Janice, the Cybersettle facilitator assigned to your claim.
“”
Responding to a Claim
Web Browser http://www.cybersettle.com
They are extremely effective at getting both sides to compromise, without revealing the other party’s numbers.
Great news! I just spoke to the other side and they are willing to lower their demand!
“
”
Effective Results Since 1998, Cybersettle has facilitated
settlements of over 250,000 claims 60% of claims settle within 60 days of
submission On average, Cybersettle reduces claim cycle
times by 4-6 months
Cybersettle has saved the City of New York over $70 million
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