cv gonzalo enggonzaloperezdiaz.com/home_files/cv_gonzalo_eng.pdf · curriculum vitae personal...

CURRICULUM VITAE

PERSONALINFORMATIONName PérezDíaz,Gonzalo

Address ViaRodolfoMorandi2b

20097.SanDonatoMilanese,MI(Italy)Telephone +393666023989/+34657453569

Email gon.perez.diaz@gmail.comDateofbirth December26th,1986.Nacionality Spanish

ID 48937675TWebsite http://www.gonzaloperezdiaz.comLinkedin http://www.linkedin.com/in/gonperezdiaz/en

WORKEXPERIENCE

June2014-Present Role:Salesforce.comConsultantCompany:TelnextSrlSector:ITDuties:Consultant,ProjectmanagerandSalesEngineerforSalesforceimplementationprojects.Sales,Service,App,Analytics,CommunityandMarketingCloud.

April2013–May2014 Role:SkillLeader@Salesforce.comPremierSupportCompany:HCLTechnologiesSector:ITDuties:Salesforce.comPremierTechnicalSupportEnglish,SpanishandItalian,solvingissuesandteachingadminsandconsultantsalloverEMEA.TeamManagement.SalesforceConfigurationTrainings.Developingconsultantskillsasmostofcasesare“howto”queries.SkillLeadforConfigurationandEmail&DesktopIntegration,Krakow.MonthlyAwardTopPerformerforJanuary2014–SalesforceSupportEMEAlevel.MonthlyAwardTopPerformerforSeptember2013andJanuary2014–KrakowSitelevel.

May2012–April2013 Role:RadioAccessNetworkEngineer(Consultant)Company:LCCWirelessCommunicationsSpainSector:TelecommunicationsDuties:MonitoringEngineerforSWAPUMTS900Ericsson-Telefónica.RANEngineerforRenewalOrangeSpain.

January2012–March2012

Role:CloudComputingAnalystCompany:ReddiumTechnologicalConsultingS.LSector:TelecommunicationsDuties:StudyofCloudComputingCRMsandtheirapplicationintheSMEmarket.PHCFX,GIECRM.

EDUCATION

2004–2011 TelecommunicationsEngineering.Intensification:SignalsandCommunications.EscuelaSuperiordeIngeniería(UniversityofSeville).

FinalProject:ReconstructionAlgorithmsforElectricalCapacitanceTomography.

2010–2011 MscTelecommunicationsandComputerScience.ERASMUSProgram:InternationalFacultyofEngineering.PolitechnikaŁódzka.Łódź(Poland).Duration:10months.

LANGUAGES Spanish English Italian

Readingskills Native Fluent FluentWritingskills Native Fluent FluentVerbalskills Native Fluent Fluent

SOCIALSKILLS

ANDCOMPETENCES

Multiculturalenvironments.Teamworks.ExcellentCustomerService(YearlyAwardforExcellentCustomerExperiencein2013-HCL)Excellentcommunication,motivational,andpresentationskills.

PERSONALSKILLS

ANDCOMPETENCES

Fastlearner.Capacityforanalysisandsynthesis.TeamManagement.Greatdesireforself-improvement.Salesattitude.

CERTIFICATIONS

December2015

Salesforce.comCertifiedPlatformAppBuilder

October2014 Salesforce.comCertifiedServiceCloudConsultant

March2014

Salesforce.comCertifiedSalesCloudConsultant

December2013 Salesforce.comCertifiedForce.comDeveloper

November2013 ITILFoundationv2011

June2013 Salesforce.comCertifiedAdvancedAdministrator

May2013 Salesforce.comCertifiedAdministrator

February2012 CRM-PHCFXSupport

February2012 CRM-PHCFXSales

CAPACITIESANDTECHNICALSKILLS

Programming: C,VisualBasic,Matlab,SQL,APEX(basic),Visualforce(basic).

Salesforce: Salesforce.comMasterinConfiguration,Usage,Email&DesktopIntegration,Analytics,andSecurity

MobileCommunications: BusinessObjects,MapInfo,MoshellAmos,Clarify,Océane,Giros,EricssonOSS

Tools,GSM,DCS,UMTS,Excel,SQLServer,PRS,TEMSInvestigation,Remedy

OTHERS EuropeanDrivingLicenseB.

Willingtotravel.

CV–PérezDíaz,Gonzalo