customer retention [infographic] customer experience

Sources:

(http://www.medallia.com/customer-retention/)

(http://marketingwizdom.com/strategies/retention-strategies)

(https://www.wellsfargo.com/financial-education/small-business/customer-retention/)

(http://blog.clientheartbeat.com/customer-retention-strategies/)

(http://www.cmo.com/articles/2013/7/18/customer_retention.html)

http://www.cmo.com/articles/2013/7/18/customer_retention.html

5% INCREASE IN CUSTOMER RETENTION CAN IMPROVE

PROFITS FROM 25% TO 95%

REPEAT CUSTOMERS SPEND 33% MORE COMPARED TO NEW CUSTOMERS

WHILE SATISFIED CUSTOMERS TELL 9 OTHER PEOPLE ABOUT THEIR POSITIVE EXPERIENCE, DISSATISFIED CUSTOMERS WILL SHARE THEIR EXPERIENCE WITH

22 OTHER PEOPLE

80% OF THE FUTURE PROFITS WILL

COME FROM JUST 20% OF YOUR EXISTING CUSTOMERS

10% INCREASE INCUSTOMER RETENTION

YIELDS A 30% RISE IN THE VALUE OF THE COMPANY

68% OF CUSTOMERS WALK AWAY FROM A BRAND BECAUSE THEY ARE DISSATISFIED WITH THE SERVICE

55% OF AMERICAN BUSINESSES BELIEVE THAT CUSTOMER SERVICE PLAYS AN IMPORTANT ROLE

Once you create a loyal customer base, it's tough for a competitor to take that away

- Joe Mansueto, CEO, Morningstar Inc.“ “

Discover effective ways to give your customer the best brand experience and retain them to ensure business profitability. Log on to csscorp.com

A 2% INCREASE IN CUSTOMER RETENTION HAS THE SAME EFFECT AS DECREASING COSTS BY 10%

ARE YOUR CUSTOMERS COMING BACK FOR MORE.Customer Retention. Key to your brand’s success.