customer relationship management community engagement · 2013-04-07 · customer relationship...
Post on 11-Aug-2020
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Customer Relationship Management
Community EngagementPlan,manage,monitorandreportoneachaspectofyourcommunityengagementprogramsandstrategiesusingonesimpletool.
PoweredbyTechnologyOneCustomerRelationshipManagement(CRM),theCommunityEngagementsolutionhelpsorganisationsmakebetterdecisionsinformedbypublicparticipation.Thetoolprovidesfullvisibilityofdifferentstakeholders,coordinatesandtracksallformsofcommunication,increasestransparencyandaccountability,andstreamlinesreporting.CRMforCommunityEngagementcanalsohelpplanandexecuteengagementstrategiesacrosstheIAP2spectrum(InternationalAssociationforPublicParticipationAssociation).
Manage community engagement from strategicplanning to decision making and reporting:
Gaina360degreeviewofstakeholders
Createcontactlistsandexecutetargetedcampaignsandcommunications
Buildandinteractwithcommunitynetworks,focusgroupsandpanels
IntegratewithMicrosoftOfficeandExchange
Managesubmissionswithintegrationtodocumentmanagementsystems
SupportvarietyofprogramsacrosstheIAP2spectrum
Reachoutusingsocialmedia
Manageandrecordstakeholderrelationshipsandactivities
Automatebusinessprocesses
Tailorandautomatereportstosupportlegislativerequirements Transforming business, making life simple
Legislative requirements New channels of c
omm
unica
tion
Drive
toward
s citiz
en centricity Need for transparency
Stra
tegise
and planEngage
Decide
Report
Communityengagement
process
Do you experience any of the community engagement challenges below?
TechnologyOne CRM supports the community engagement process
Complyingwithlegislativedemands
Meetingthechallengesofanemerginginformationsociety
Managingmultiplestakeholdersandfindingtherightdemographicstoengage
Determiningappropriatelevelofengagement
Trackinginteractionswiththecommunity
Reportingandprovidingsupportingevidenceacrossmultipleplatforms
Navigatingthecomplexityofcommunityengagement
Demonstratingorganisationalresponsivenesstooutcomesfrompublicparticipation
Increasestransparencyandsimplifiesreportingtoensurecompliance
IntegrateswithnewmediaandMicrosoftOffice,andtailorscommunicationstowardsgroupsorindividuals
Recordsandtracksinformationondifferentstakeholdersthroughsimpleconfiguration
SupportsfullIAP2spectrum
Createscontactlistsandbuildscommunitynetworks
Drivesadvancedfieldandsectioncustomisation
Enablesstafftocontinuetousedaytodaytoolstoimproveadoptionofnewsolution
Userconfigurable,standardisedreports
Key features and benefits
TechnologyOne’sCommunityEngagementsolutionoffersarangeoffunctionalitytomanagetheprocessesofcommunityengagementandmonitorstakeholderrelationships.
A to Z of community engagementLegislationisdrivingthepublicsectortoconsultwiththepubliconavarietyoftopics.Increasingly,organisationsarerequiredtoprovidedetailedproofofcommunityengagement.TechnologyOne’sCommunityEngagementsolutionhelpsyouplanandexecuteacommunityengagementcampaign,fromstrategyandconcept,tomanagingallcommunication,draftingrecommendations,facilitatingdecisionmakingandsubmittingfinalreports,makingsureyoucanprovidealltheevidence.
Increase accountability to the publicTechnologyOne’sCommunityEngagementsolutionallowsyoutodemonstratepublicparticipationtosupportdecision-making.Integrationwithpowerfulbusinessintelligencetoolsdeliversareal-time,organisationwideviewofkeyinformation,acrosssystemboundariesandprovidesevidenceandoutcomesofinteractionwiththecommunity.
Deliver quality public services and programs and enhance relationshipsBygreatlysimplifyingthecomplexprocessesinvolvedwithcommunityengagement,TechnologyOne’sCommunityEngagementsolutionallowsyoutobuildandreaptherewardsofstrongerindividual,organisationalandcommunityrelationships.Withafocusonbetterstakeholdermanagementandtheabilitytoviewmultipleinteractionsandentirehistoriesofrelationshipsononescreen,thesolutionwillhelpyouoptimiseyourcommunications.
Integrate with commonly used media and toolsTechnologyOne’sCommunityEngagementsolutionhasthepotentialtointegratewithvarioussocialmediaplatforms,fromTwittertoBangtheTable,helpingyoureachandinteractwithyourmostrelevanttargetaudiencethroughmediatheyusedaily.ItalsofullyintegrateswithMicrosoftOfficeandExchange,tohelpyousynchronisecontactsandappointments,mailmerge,emailandexportdatatokeepuptodatewithallcorrespondence.
Support all levels of engagementProvidingonetruesourceofengagementwiththecommunity,thesoftwaresupportsthefullIAP2spectrum,frominformingyourstakeholderstoempoweringthemtomakedecisions,andhasmarketingcapabilitiestoensureconsultationacrossdiversecommunitiesofinterest.
Becomecitizen-centricandmanageindividualandorganisationalrelationshipsTechnologyOne’sCommunityEngagementsolutionisdeeplyintegratedwithotherTechnologyOnesoftware,deliveringorganisationwidesolutionsfora360degreeviewofallstakeholders.Bysupportingarich,proactiveengagementmodelforthecommunity,thesolutioncantailorandautomateyourprocessestoimproverelationshipswithalltypesofstakeholders,allowingyoutoviewthemasindividualswithinyourcommunityratherthanjustnamesandaddresses.
Increase efficiency and save timeTailorpracticesaccordingtoyourorganisation’sbusinessprocessesandhelpemployeesimprovecommunicationbytakingtherightactionattherighttime.Viewmultipleinteractionsandrelationshipsononescreenwhileautomatedworkflowsguideactionsandhelpstafftooperatewithincreasedefficiency.
Post-implementation agility Thesolutionisagileandcanadapttochangesinyourorganisation,withconfigurationchangeseasytomakewithoutrelyingonsomeonewithtechnicalability,soTechnologyOne’sCommunityEngagementsolutioncangrowwithyourbusiness.Thesolutioncomesasa‘LeadingPractice’templatewhichisthenmodifiedtomeetyourspecificrequirements,ensuringarapidimplementationandcompliancewithknownlegislativerequirements.
About TechnologyOneTechnologyOne(ASX:TNE)isaleadingenterprisesoftwaresolutionsprovider.For25yearswehavebeenprovidingdeeplyintegratedsoftwaresolutionsforbusiness,government,financialservices,healthandcommunity,educationandtheutilitiessectors.Tensofthousandsofpeopleeachdayuseourworldclasssolutionswhichwedevelop,implementandsupport.Ourorganisationwidesolutionsuite,integrationsolutionsandcustomdesignedsolutionsprovideworldclassserviceswhicharebasedonleadingedgetechnologyandarebackedupbyasubstantialR&Dprogramprovidingourcustomerswithalongterm,secureandvaluablepartnership.TechnologyOneemploysmorethan800peopleandhasofficesineachStateandTerritoryofAustralia,aswellasNewZealand,Asia,theSouthPacificandtheUnitedKingdom.
One vision.Onevendor.Oneexperience.
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TechnologyOneCorp.com
Brisbane | Sydney | Melbourne | Canberra | Adelaide | Perth | Hobart | DarwinAuckland | Wellington | Kuala Lumpur | London | Glasgow | Port Moresby Transforming business, making life simple
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