current company overview

Experience, Technology and Focus in Mid Market CRM

Soffront– Company Overview

www.soffront.com

Testimonial

“Utilizing Soffront’s web-based solution, information is immediately viewable by every sales representative, client service specialist, and manager. Leads assigned through Soffront are automatically sent to reps, instead of languishing in the system. Using Soffront, we have saved a considerable amount of time, and the dollar amount saved is immeasurable ”

Sharon Bingham, Champion Logistics Groups

www.soffront.com

• Pioneer in CRM Market• Established in 1992• Headquarters in the Bay Area• Development center in India

Quick Facts

•More than 16 years of experience•Consistent growth and profitability•Over 45 resellers worldwide•Over 2,500 CRM installations worldwide

www.soffront.com

Quick Facts

• Small to Mid-size companies • Departments of Fortune 1000 companies• Federal, State and Local Government agencies

Focus

www.soffront.com

www.soffront.com

Customers

www.soffront.com

• Understand Your Business • Understand Your Needs• Understand Your Process• Define Your Deliverable• Implement Your Solution

Experience…

CRM Process

www.soffront.com

Key Differentiators

• Zero foot-print web client• Integrated CRM spanning Marketing, Sales and Support• Fastest ROI and lowest total cost of ownership• Unmatched adaptability – “Built to Adapt”• Rapid deployment – Up and running in days and weeks!• Flexible and affordable licensing plan

Architecture

www.soffront.com

www.soffront.com

Soffront CRM Solution

• Soffront CRM is Modular.• Applications work seamlessly

together as a complete solution. • Modules can easily adapt to work

with your existing technologies and processes.

Sales Automation

Key Features• Gathering Leads• Managing Leads, Accounts and Contacts• Scheduling Activities• Managing Opportunities• Generating Quotes and reports• Customization

www.soffront.com

www.soffront.com

Marketing Automation

Key Features:• Managing Multi-channel campaigns• Planning campaign with configurable workflow • Managing campaign collateral centrally • Segmenting and targeting to optimize marketing strategy • Capturing and assigning leads automatically

www.soffront.com

Customer Support

Key Features:• Configuring workflow to match your support process • Assigning tickets automatically • Auditing trail of tickets • Comprehensive reporting and querying • Supporting multiple support group

Key Features:• Managing support issues from submission to resolution• Defining support process• Improving support teams’ effectiveness• Tracking both IT and fixed assets• Generating automatic surveys

Employee Support

www.soffront.com

Key Features:• Automatic assignment of defects and bugs • Manage test cases • Time/Cost tracking • Comprehensive reporting and querying • Online and Email defect submission• Support multiple product groups

Defect Tracking

www.soffront.com

www.soffront.com

Knowledge Management

Key Features:• Multi-media knowledge base • Attachments to knowledge base articles • Configurable workflow to build knowledge • WYSIWIG HTML interface to create knowledge base articles • Built-in reports

Key Features:• Add and Clone tables • Add and modify fields • Drag and drop form designer to create and modify forms • Tracking both IT and fixed assets• 1-click web form generation • Multiple controls including drop down box, text box, list box,

buddy buttons

API and Web Services

www.soffront.com

www.soffront.com

CRM Portal

Key Features:• Enter and update account/contact information • Assign new leads • Plan activities • Manage opportunities • Receive and send emails • Query the database and run reports

Mobile CRM

www.soffront.com

www.soffront.com

Key Features:• Fully automated sales order processing • Sales commission calculation and profitability analysis • Order delivery and shipment tracking • Real-time Inventory support • Multi-Currency support • Integrated with external back office systems

Order Processing

Benefits

www.soffront.com

• Enhance customer retention• Increase revenue• Forecast better• Improve ROI from marketing campaign• Reduce support cost• Improve sales and support productivity

Summary

• Soffront CRM offers the perfect combination of

Experience, Technology and Focus for the Mid Market

• Large number of long term customers

• End-to-end CRM solution that is “Built to Adapt”

www.soffront.com

For more information, please contact Soffront at:

USA: 1-510-413-9000

Email: sales@soffront.com

Web: www.soffront.com

Contact Information

http://www.soffront.com