csm as the new career path to the c-suite as the... · csm as the new career path to the c-suite...
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©2017 Gainsight. All Rights Reserved.
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CSM as the New Career Path to the C-Suite
ROLI SAXENAClever
LYNN TSOFLIASLinkedin
ROB CASTANEDAServiceRocket
#Pulse2017
©2017 Gainsight. All Rights Reserved.©2017 Gainsight. All Rights Reserved.
ROLI SAXENAClever
LYNN TSOFLIASLinkedin
ROB CASTANEDAServiceRocket
Panel
©2017 Gainsight. All Rights Reserved.
Clever: Building a new education economy
• Founded in 2012 by educators• Serves 70K schools in the US• San Francisco based; 115
employees• Backed by Sequoia Capital and
Lightspeed
Simplifies the use of technology in the classroom
©2017 Gainsight. All Rights Reserved.
Roli Saxena
• Past: Global Customer Success at Linkedin• Passionate: Building Leaders• Enjoys: Yoga and Romantic Comedy
VP, Sales and Success at Clever
©2017 Gainsight. All Rights Reserved.
LinkedIn Sales Solutions
Creating opportunities for the world’s buyers and sellers to build productive relationships through social media.
http://sales.linkedin.com/
©2017 Gainsight. All Rights Reserved.
Lynn Tsoflias
• Head of Enterprise Customers - Sales Solutions at LinkedIn• VP Customer Success at Insightly• Business Development, Product Management & Marketing
at Microsoft
• Passionate about delighting customers and giving back• Volunteer at Year Up and Full Circle Fund• Enjoy anything outdoors and traveling to Europe
©2017 Gainsight. All Rights Reserved.
ServiceRocket
Software adoption•Customer education•Software Add-ons and Integrations•Implementation services•Support
270 – Rocketeers
4 – Global Offices (Sydney, Kuala Lumpur, Santiago, Palo Alto)
1 – Global Culture
©2017 Gainsight. All Rights Reserved.
Rob Castaneda
• Software Adoption Nerd• Loves Customer Education and having
customers learn to grow• Started career on the Helpdesk at Borland
• Coaches many youth sports and enjoys music• Mentors various accelerator programs around
the world via EO, Endeavor and other programs
Founder/CEO
©2017 Gainsight. All Rights Reserved.©2017 Gainsight. All Rights Reserved.
ROLI SAXENAClever
LYNN TSOFLIASLinkedin
ROB CASTANEDAServiceRocket
Panel
©2017 Gainsight. All Rights Reserved.
Our Favorite Books and Blogs
Books•Radical Candor by Kim Scott•Multipliers by Liz Wiseman•The Alliance by Reid Hoffman and Ben Casnocha•Diffusions of Innovation – Everett Rogers•A Whole New Mind – Why Right Brainers will Rule the Future – Dan PinkBlogs•Tomasz Tunguz•Monocle
©2017 Gainsight. All Rights Reserved.©2017 Gainsight. All Rights Reserved.
ROLI SAXENAClever
LYNN TSOFLIASLinkedin
ROB CASTANEDAServiceRocket
Panel
©2017 Gainsight. All Rights Reserved.
THANK YOU
©2017 Gainsight. All Rights Reserved.
#Pulse2017
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