creative mornings - milky way irm 2016-04-22 english a

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What have we learnt&

What do we think of the future

Creative MorningThe Milky Way Way of Work

2016-04-22

2012…… the architecture efforts are not bringing the value we expected…

We need to do things differently!

Experiment

We don’t really know what do do…

….but we know what not to do.

1 A new base … business capabilities and capability maps…

…with a value flow and a pace

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Milky Way & Business Capabilities

Strategic Planning

Education Planning & Contracting

Education Program Creation

& Pricing

Commercial & Yield Management

Sales & Distribution

Education Delivery

Follow Up & Finances

A Business Capability Map with all capabilities placed in the overallBusiness Value Flow.

2 Use it at once … overviews, analysis, projects, dependencies…

… in a constant dialogue with other parties

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© IRM AB All rights reserved

A Milky Way Heatmap with projects (Closed/Ongoing/Planned)

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Storprojektet

Storprojektet

E-dok

HR+proj

Kalkylprojektet

Nya Kund-systemet

Webbinfoprojektet

LagerprojektetCRM 2.0

Kanalproj

SFFSRT

APIS

Kurslev2.0

Nytt ek systemNytt ek

system

Lager ekproj

The Milky way & Development teams

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ProductPlanning

SOURCING

PRODUCTIFY

CONTENT

INVENTORYXX

INVENTORY

FIND/BOOK

LOAD INVENTORY

LOCAL BOOK X

How a project impacts the business and dependencies within the projects

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ProductPlanning

SOURCING

PRODUCTIFY

CONTENT

INVENTORYXX

INVEN-TORY

FIND/BOOK

LOAD INVENTORY

LOCAL BOOK

Project Specific Milky Way:- Solution review

meeting- Coordination- Architecuter by

walking around

Analysis of a project’s different areas

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The goals of a project

Faster contract & team set up

Improved internal processes More efficient ticket handling- Resource Usage- Staff Satisfaction- Manage Assignments efficiently

Better Customer Satisfaction - Higher Customer Portal Satisfaction- Higher usage of the digital channel

Improve the Customer Invoice Process- # of Customer Invoice Questions- Time/Sent Customer Invoice- …

More efficient supplier invoice handeling- # of ??

??

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Share with others

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A wall as a communication channel

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? What works? … manage complexity, learning & being relevant

• Hittar värdeflödet o takten – ger en verksamhet en geografi

Find the business capabilities and put the parts within them – find and understand a new complexity

Create a dialogue with decision forums and the change initiatives leads to more shared learning and more knowledge

https://www.youtube.com/watch?v=CR8AS0P76d8

• Hittar värdeflödet o takten – ger en verksamhet en geografi

Choose relevance before structure

3 What about the customers? … customer journeys, touch points, products & services

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Milky Way & Business Capabilities

Strategic Planning

Education Planning & Contracting

Education Program Creation

& Pricing

Commercial & Yield Management

Sales & Distribution

Education Delivery

Follow Up & Finances

Inspiration, search & book classPrepare

In class

Use and develop

my skills further

The Customer Journey & the Business Capabilities

Inspiration, search & book class

Prepare

Use & develope my skills further

In class

-Get inspired-Make Broard search -Find offers-Find Product-Make a booking-Make Payment

- Go to the school- Find Class Info, - Research things to read- Find Exercises- Buy Books- Recheck class details

- Search for things to read- Book things to hand in- Study- Complain/Praise- Share on Social Media

- Evaluate education- Follow up claims- Share experience- Student/Teacher Community – User Community? - Add on classes online

A Business Capability Map with all capabilities placed in the overallBusiness Value Flow.

3,5A Supplier Journey… …touch points, products & services

… understand the network around you

Deve

lope

& o

ffer

Prepare Evaluate &

FinancesTeach

Sell

4 Products… … business capabilities, value flows, product portfolios & services –how are the connected?

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Product Lifecycle

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Linköpings Universitet

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© IRM AB All rights reserved

How well can we manage to deliver new product?

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Status for the new class”Östkinesiska vegetariska köket”

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Make the business capabilities & the value flow visible

…to better understand and support the dependencies between the capabilities and the products.

Product X

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Strategic Product Owner- Know Product

impact- Talk to Strategic

Business Owner- Talk to Business

Capability Resp

Find new roles and the connections to them

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Strategy preconditions • New analytic capability.

• Create Dialouge Patterns

• Create indepth

• Offer insights to suppliers

Strategic Product Owner and RoadMap

Strategic Product Owner

Understand where they are going with their ”own” area

5 Decide & Do … change by making decisions, do & see what happened

…the fight between what we have and what we need to develop

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Perspectives to develop & change

Product Portfolio Mix Business Eco System Mix

Internal Capabilies Customer Journeys Supplier Journeys

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Manage the ”Enterprise Inertia” - Chris Potts, ITARC 2016

https://www.youtube.com/watch?v=OH1bZ0F3zVU

How is it done… … create the map, use the map, add the customer view & after a while add the product view in a constant dialogue

Learning Organizations

Product & Service

Development

Customer Journeys &

Touch Points

Architects that delivers

True Business Values

Agile Organizations

What is already done…

… Milky Ways in over 15 organisations

… we have found a concept that allows us to rapidly create the 1st version of the maps and then continue to learn, do and decide on the next step…

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Want to know more?

• Annika Klyver, annika.klyver@irm.se , 072 212 11 49

• A film about the TUI Nordic case (swedish) https://www.youtube.com/watch?v=8rkErKKuaJ8&feature=youtu.be

• Presentations on Slideshare http://www.slideshare.net/AnnikaKlyver/presentations

• Master Class ”Visualisera verksamhetens förmågor” http://www.dfkompetens.se/utbildning/visualisera-verksamhetens-formagor/