copyright © 2014 alcatel-lucent. all rights reserved. alcatel-lucent enterprise education services...
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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
ALCATEL-LUCENT ENTERPRISE EDUCATION SERVICES
October 2014
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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
AGENDA
1. Introduction to Education Services
2. Easy access to knowledge and skills
3. Education to leverage business
COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
INTRODUCTION TO
EDUCATIONSERVICES
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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
SERVICES TO MAKE THE DIFFERENCE
PROFESSINAL SERVICES
VENDOR ENGAGEMENT
END-TO-END SERVICES• Network Operation • CAPEX to OPEX• Operate & Maintain
GLOBAL CAPABILITIES • Field/Labor & spare
capabilities • Hosting capabilities• NOCs, Service Desk
KNOWLEDGE AND SKILLS FOR SUCCESS
TRAINING AND CERTIFICATION • Business Partners• Customers• Standard & customized
training
VENDOR ASSURANCE
INTEGRATION SERVICES• Mentoring, consulting &
design• Integrate & Deploy -
Operate & Maintain• Full Project management
APPLICATION SERVICES• Customized Applications• Off the shelf Applications
VENDOR PROTECTION
• Fit customer needs• Software & Hardware
Coverage• Multiyear & software
evolution•Global Technical Support
PROFESSIONAL SERVICES
MANAGED SERVICES
SUPPORT SERVICES
EDUCATION SERVICES
PRODUCTS and SOLUTIONS
GLOBAL PROJECT
MANAGEMENT
Partners gain
a competitive
advantage
with Alcatel-
Lucent
Enterprise
products,
solutions
and services
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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
EDUCATION SERVICES AT A GLANCE
BENEFIT FROM VARIOUS TRAINING METHODS:Classroom, virtual class, individual learning and virtual labs: • On the Enterprise Portfolio
• Whatever your market segment: Small, Mid or Large
• Whatever your knowledge level and profile
• Using appropriate media and delivery mode
• Standard or customized training
• At our premises or at your site
Pre-Sales
Adminis-trators
End-users
Training on Enterprise
Communication &
Networks Solutions
Sales
Post-Sales
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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
ALCATEL-LUCENT ENTERPRISE EDUCATION SERVICESDID YOU KNOW?
• An innovative offer with worldwide coverage
•Use the optimal learning media
• i-Learning−Learn at your own pace using
Internet technology
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300
250
6000
14000
23,400
44,090i-learninghours
Enterprise Education
trainee days
trainedheads in classtrainees
per day
training references
products or solutions
job profiles
active certified heads
Customer satisfaction
85,9%
• An innovative offer with worldwide coverage
•Use the optimal learning media
• i-Learning−Learn at your own pace using
Internet technology
• c-learning−Face-to-face education
in classroom
• v-learning−Learning session in classroom
with a remote trainer
• A full certification process recognized by the market
• Evaluate the competencies
• Three job functions−Post-sales−Pre-sales−Sales
• Two certification levels−Starter−Advanced
• A worldwide delivery network close to customer
•Onsite training with flying instructor and learning platform
• Remote labs available to practice•Worldwide training delivery schedule
• Cover the full Enterprise Solutions portfolio• Cover the full Enterprise Solutions portfolio
• Address all product ranges−IP communications−Applications−Network management−Secured data networks
• Cover the full Enterprise portfolio
• Address all product families−IP communications−Applications−Network management−Secured data networks
• Address all job functions−Sales, pre-sales, post-sales,−Administrators and end users
2013 FIGURES
COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
EASY ACCESS TO KNOWLEDG
E AND SKILLS
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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
STATE-OF-THE-ART TRAINING
INNOVATION• Using latest technologies,
multi-media, virtualization and remote access
GREEN TOUCH• Electronic format, reducing
carbon footprint, secured and easy to update
SELF-PACED• Using multimedia support,
multiple devices, videos and training guides
STATE OF THE ART• Benefit from 25 years of
experience in training design and delivery
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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
BUILDING THE LEARNER ENVIRONMENT
Enabling students to build their own learning environment based on learner: • Personal context• Work environment• Connection type• Devices
CLASSROOM, ONLINE, BLENDED, AT ANY TIME, QUICK, SHORT……LEVERAGING MORE VIDEOS
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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
EASE ACCESS TO KNOWLEDGE WITH VIRTUAL LEARNING
ACCESSIBILITY
Gain consistent high-quality instruction for a geographically distributed workforce
Learn from the convenience of your desktop, laptop, or mobile device
FLEXIBILITY
Business paced sessions so learners keep time for their everyday job activities
Pick-up additional content at your own pace
EFFICIENCY
Interact in real time with peers and expert instructors Get live access to hands-on labs and exercises to build skills
COST SAVINGS
Save time and money by training without traveling while supporting corporate green initiatives
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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
TRAINING eBOOK TO ENRICH LEARNER EXPERIENCE
CONSULT THE DEDICATED PAGE FOR DEMOS ON eBOOK LIBRARYht tp : / / en te rp r i se -educa t i on .a l ca te l - l ucen t . com/ l i b ra ry
Multi-Device, Multi-OS (PC, MAC, IOS, Android)
Search engine, Highlight, Bookmark, Add notes
…
All eBooks in a library
2nd license automatically granted for mobile
device: iPhone, iPad, Android (Offline mode
access to eBook)
Printable lab documents and technical
procedures
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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
MAKE IT SIMPLEORDER ONLINE USING eBUY
Order your training items directly through eBUY Online certifications for Pre-Sales (AQPS, ACPS) and Post-Sales (ACFE, ACSE
upgrade) e-learning courses (full mode) Training e-books Students kits
Benefit from the advantages of this new ordering model:EASY: Connect to a tool you already know on your dedicated Business Partner website
FAST: Open and accessible 24/7 to accelerate access to educational items
ORDER TRAINING ITEMS THROUGH eBUYhttps://ebuy.businesspartner.alcatel-lucent.com
HOW TO USE eBUY FOR EDUCATION ITEMShttps://ebuy.businesspartner.alcatel-lucent.com
COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
EDUCATION TO
LEVERAGE BUSINESS
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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
EDUCATION TO LEVERAGE BUSINESS
COMPETENCY TRANSFER• A strong network of
experienced instructors, and a training offer for every competency
WORLDWIDE PRESENCE• Delivery capabilities around
the world; regional training centers and local trainers
RECOGNITION• A Certification Program
recognizing skills compliant with Partner Program
EDUCATION IS THE MOST POWERFUL WEAPON WHICH YOU CAN USE TO CHANGE THE WORLD. — NELSON MANDELA
STRATEGIC• Ensuring the durability and
efficiency of your investment in people
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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
TRAINING:BENEFITS FOR BUSINESS PARTNERS AND CUSTOMERS
TRAINED PARTNERS HAVE A COMPETITIVE ADVANTAGE AND:
• Stay ahead of customer technology needs, requirements and expectations
• Speed up execution while being more confident and efficient • Win more competitive sales pitches and increase sales• Increase customer satisfaction while increasing market share• Feel more engaged, which reduces employee turnover
TRAINED CUSTOMER USERS AND STAFF MAKE BETTER USE OF SOLUTIONS AND:
• Increase their productivity, positively affecting the bottom line• Improve job satisfaction, resulting in providing better customer service• Attract and retain more customers and deliver higher quality of service • Gain in autonomy, decreasing the need for supervision• Contribute to the company growth and reputation
LEARN TODAY…TO LEADTOMORROW
DID YOU KNOW? TRAINED USERS COST 20% LESS TO SUPPORT THAN UNTRAINED USERS — GARTNER 2006
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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
COMPETENCY TRANSFER
• Training track for each profile to acquire skills• Training duration optimized
to speed execution• Training content that
matches your needs• Tailored and customized
courses on demand• Recognition through the
Certification Program
• A Knowledge Center with experts sharing experience• Train The Trainer Program
and trainer certification• Accredited regional training
centers• Standard Training offer
in line with product and solutions offers
THE WORLDWIDE EDUCATION TEAM
TRAINING DESIGNED FOR EVERYONE’S NEEDS
WHYIS IT GOOD FOR YOU?
GOOD FORYOURROI
TRAINING INVESTMENT AT A LOWER COST
GOOD FOR YOURBUSINESS
PARTNER RAMP UPEASIER AND FASTER
GOOD FORYOURFUTURE
BUILD A FOUNDATION FORLONG TERM BUSINESS
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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
FREE WEB BASED TRAININGS
CONSULT THE DEDICATED PAGE FOR FREE TRAININGS ON THE BUSINESS PORTAL:ht tp s : / / bus inesspo r ta l . a l ca te l - l ucen t . com/ >> Tra in ing & Cer t i fi ca t i on
Enjoy this self paced online learning method
Benefit from rich content with: embedded videos
attached working documents (conversation guides, technical customer questions, templates, etc..)
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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
EASY ACCESS TO KNOWLEDGEWorldwide presence & local access to education
VISIT THE TRAINING LOCATOR ON THE BUSINESS PORTALhttp://enterprise-education.alcatel-lucent.com/TrainingLocator/TrainingLocator.html
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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
RECOGNITIONCERTIFICATION PROGRAM
• By providing a wide range of training adapted to all profiles within your organization, Alcatel-Lucent Enterprise Education is committed to helping partners and customers achieve their goals.
• The Certification Program enables business partners to be compliant with Alcatel-Lucent Enterprise Partner Program requirements and specializations.
JOB FUNCTION
CERTIFICATION DESCRIPTIONLOGO
Sales ACSR - Alcatel-Lucent Certified Sales Representative
For sales representatives who sell Alcatel-Lucent products and solutions
Pre-sales AQPS - Alcatel-Lucent Qualified Pre-sales For pre-sales engineers who design and provide quotes on stand-alone projects
ACPS - Alcatel-Lucent Certified Pre-sales For pre-sales engineers who design large/complex networking projects
Post-sales ACFE - Alcatel-Lucent Certified Field Expert For field engineers in charge of advanced configurations, installations and service support
ACSE - Alcatel-Lucent Certified System Expert For expert engineers in charge of complex configurations, installation and remote service support
DID YOU KNOW? ACCORDING TO A STUDY DONE BY ASTD*, THOSE THAT INVESTED MORE IN TRAINING REALIZED A HIGHER GROSS PROFIT PER EMPLOYEE. *American Society for Training & Development
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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
SPECIALIZATION
ACSR
AQPS
ACPSACFE
ACSE
EDUCATION TO SPEED EXECUTION AND IMPROVE STAFF EFFICIENCY
• Standard offer for products and solutions
• Tracks for Newcomers, Experienced and Other Vendor Experienced
• Optimized course content and duration; multimedia, classroom, Web-based training and remote labs
CERTIFICATION TO RECOGNIZE SKILLS
• Progressive program with graduated levels
• Benefit for specializations required for accreditation of the company
TRAINING AND CERTIFICATION FOR BUSINESS PARTNERS
DID YOU KNOW? TRAINED USERS ACQUIRE SKILLS IN 25% OF THE TIME — INCLUDING TRAINING TIME — OF AN UNTRAINED PERSON — UK GOVERNMENT STUDY, 2008
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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
EDUCATION OPPORTUNITIES FOR PARTNERS
Training curriculums to capitalize on installed base
Training curricula to start with new products and solutions
NEED WHAT TO TAKEKEY DIFFERENTIATOR
• Acquire, extend or update skills for existing or new Enterprise products and solutions
• Appropriate training course adapted to the product/solution sold and the targeted audience
• Training tracks available for all Enterprise global strategies
• Training courses designed to match profile requirements
• Customizable courses on demand to meet your needs
“IN ALMOST ALL RFPs THERE IS A REQUEST FOR TRAINING…” SAY PARTNERS
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