contact centre creation a business development strategy for success
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Contact Centre Creation - A Business Development Strategy For Success
Contact Centre Creation - A Business Development Strategy For Success
A good place to start, with any new consideration for business strategy, is a list of
key strategies already in place, that this complements or benefits.
This business process should help you better understand your organisation's strengths
and weaknesses and help you plan accordingly.
The options are usually three:
1. Doing it in-house
2. Outsourcing to a Premium call centre services provider or
BPO nearshoring company
3. A hybrid of both of the above
Analyse the pros and cons very carefully in order to decide which option is the best
suited for you.
Contacting an outsourcing company such as Centrecom and requesting case studies of
past clients can help you understand whether this is the best way forward.
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