consumer satisfaction survey on regis students

Consumer Satisfaction Surveyon Regis Students

June 4, 2009

ETHLAW

Rolando Baje <fishburn68@yahoo.com>Ish Camaso <ishcamaso@yahoo.com>Happy Dizon <lexiemafd@yahoo.com>Jason Ngo <ngo.jason@gmail.com>Jonel Orpilla <jakkaa_orpilla@yahoo.com.ph>

Background

• Former classmates of the group

• MBA Regis program

• Number of Respondents: 34

Gender

Age

How many years from graduating college did you return to grad school in Ateneo?

Which other schools did you consider for an MBA education prior to enrolling in Ateneo?

How are you financing your MBA education?

AVE MIN MAX

How many classes are you taking this term? 1 0 3

How many classes have you taken (including this current term)?

10 1 13

Are you glad you are taking your MBA in Ateneo?

Why did you decide to attend Ateneo for their MBA program?

Why are you taking your MBA?

Personal Improvement

• As a result of your MBA studies, what level of improvement have you achieved in the following criteria?

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

[Teamwork skills]

[Leadership skills]

[Executive/Implementation skills]

[Ability to acquire, organize and present information]

[Problem analysis and decision making skills]

[Understanding both domestic and international businessenvironment]

[Communication and negotiation skills]

[Ability to interpret business and financial informationstatistics]

[Awareness of environmental and corporate socialresponsibility issues]

Very Much Improved (5) Improved (4) Neither/Neutral (3)

Not a lot of improvement (2) No improvement at all (1)

Learning Technique

• Below is a list of the most common assessment methods used in MBA programs. To what extent do your classes employ these tools?

Learning Technique

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

[Case studies]

[Class lectures]

[Class presentation (group and individual)]

[Group Discussions]

[Simulations]

[Group assignments]

[Role play]

Used often (3) Rarely used (2) Never used (1)

Level of Satisfaction

• Looking back on your MBA studies, please indicate your level of satisfaction in the following areas

Level of Satisfaction

0% 10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

[Overall quality of the school's teaching staff]

[Staff applying real-world experience to teaching]

[Staff applying theory and research to teaching]

[Strength of alumni network]

[Quality of students enrolled]

[Student diversity]

[Networking opportunities]

Very Satisf ied (5) Somew hat Satisf ied (4)

Neutral/No strong feelings either w ay (3) Somew hat Dissatisf ied (2)

Not Satisf ied at all (1)

Comments

• Accept more foreign applicants so that the students can learn from the application of concepts in their countries.

• Focus on practical applications • Follow through on teacher evaluation - what

were the feedback from previous terms, action plans to address these and then where they are at. expectedly, the students are professionals and may be able to provide feedback to further improve overall teaching quality

Comments

• Free secured parking.• Online availability of teaching staffs previous

class integration or summary module. (since Regis students are practically employed professionals)

• class should clap their hands every time a good presentation is finish, poor presentation should only merit a quiet class response. (You bet, you'll hear the presenting group members crying loudly.)

Comments

• Go online, open university.• it would be nice to visit a company for every

class• Its a great place to learn and I would highly

recommend it to my friends• More inter-action between the Regis,MM, and

Standard programs...Great Survey Jason, Hi Happy, Bong and Jonel maghiwalay naman kayo- JP

• Offer more MA discipline (IT, etc..)

Comments

• Professors should not overload students with groupwork. Also making students do other stuff like preparing the quizzes, checking papers for them. Professors should lecture more. We are paying good money for Regis. We should not be doing most of the work. Professors should give us our money's worth! We are the customers here.

• Provide quality time to study and actual application from key learnings is a must.

• Schedules are very tight and it looks like all students are cramming most of the time.

Comments

• Strict implementation of class size. Suggested size: maximum only of 20 students, at least 15.

• Workshop type• Revisit the professors' "fit" to teaching the

subject/s. I disagree with the professors being just "facilitators". They should be able to impart more knowledge and experience to the students.

Comments

• Teachers must really come down from their ivory towers and be more pragmatic with their teaching styles and approaches. For teachers who have been captains of enterprises years ago must STOP glorifying the past without ENGAGING the present and THEORIZING on the future. I mean, come on, stop giving textbook knowledge which can be read by anyone, but provide more ample examples based on hands-on experience. Essentially, I am really disappointed by the teachers I've enrolled in (with exception of Prof. Balgos).

Comments

• Ateneo should invest in a e-library of corporate references (Local), market trends, studies, data. Considering the fast faced program of the Regis, availability of data within the campus would greatly assist in student research, case sudies, presentations. Students spend a lot of time looking for these information, particularly the local industry, instead of using this time instead in analyzing these data. The campus library is almost of no use to me.

Comments

• The AGSB Teaching staff should consider extending the present class meetings from 8 to 12 specially to core subjects such as Ecoman, Quanti, Finman, ManAcc, Markman and Strama. The current 8 class meetings are too short. The curriculum is not being strickly followed! Students can take any subject he/she likes. Example. A graduating student in his/her last term taking up Finman.

Comments

• Professors should go direct to the point on what they want the students to learn and experience. Too much readings are too difficult for a working student. I’m just glad I finished the course.