conflict resolution
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Dealing With Conflict Before Conflict Deals With You
A Plus Health and Safety Presented by Glenda Shaw 1
Come up with a word for each letter in your first name that represent
you
G- GenerousL- Live
E- Energy N-Never D-Devil A-Angel
A Plus Health and Safety Presented by Glenda Shaw 2
1 Arrange yourselves in groups
2 Choose a spokesperson for your group
3 ldquoCome up with a name for your grouprdquo
A Plus Health and Safety Presented by Glenda Shaw
3
A Plus Health and Safety Presented by Glenda Shaw 4
When people have different views on issues
Conflict is unavoidable Conflict can be good or bad Conflict is normal
A Plus Health and Safety Presented by Glenda Shaw 5
Honey pleaseJust calm down hellipLet me explainhellip
A Plus Health and Safety Presented by Glenda Shaw 6
A Plus Health and Safety Presented by Glenda Shaw 7
What are some signs of unresolved Conflict
Culture race and ethnicity
Gender and sexuality
Knowledge (general and situational)
Impressions of the Messenger
Previous experiences
A Plus Health and Safety Presented by Glenda Shaw 8
A Plus Health and Safety Presented by Glenda Shaw 9
A Plus Health and Safety Presented by Glenda Shaw 10
FIGHT POVERTY IN AFRICA BETTER SCHOOLS FOR OUR NEIGHBORHOOD
A Plus Health and Safety Presented by Glenda Shaw
11
A Plus Health and Safety Presented by Glenda Shaw 12
Are women too sensitive or are men insensitive
Should the wife have equal say in the marriage or should the husband have the last say
Can a woman lead the church
A Plus Health and Safety Presented by Glenda Shaw 13
A- APPROVE B- REJECT
A Plus Health and Safety Presented by Glenda Shaw 14
A Plus Health and Safety Presented by Glenda Shaw 15
A Plus Health and Safety Presented by Glenda Shaw 16
A Plus Health and Safety Presented by Glenda Shaw 17
Your Culture race and ethnicity+
Your Gender and sexuality+
Your Knowledge +
Your Impressions of the Messenger+
Your Previous experiences
=A Plus Health and Safety
Presented by Glenda Shaw 18
A Plus Health and Safety Presented by Glenda Shaw 19
Activity 3
Who are you
Passiveness is displayed by someone who is typically withdrawn tries to be a nice guy wants to be liked doesnt like to compete and feels inadequate when responding to power challenges
A Plus Health and Safety Presented by Glenda Shaw
20
People who are assertive are generally self-confident souls who know what they want out of life and they go after it Since they feel like they are in control of their own destiny they are filled with an abounding energy and drive I know many people like this mainly professionals who are winners in many aspects of their lives
A Plus Health and Safety Presented by Glenda Shaw
21
This means that you tend to be heavy-handed harsh or otherwise step on other peoples toes when trying to get what you want This can result in relationship problems and patterns of ended friendships and repeated conflicts You may be emulating a parent who had a similar style of relating or you may not be aware that you can get what you want without offending others or keeping them from getting what they want as well
A Plus Health and Safety Presented by Glenda Shaw
22
A Plus Health and Safety Presented by Glenda Shaw 23
Being aware of your own thoughts perceptions and beliefs is the start to becoming more comfortable with others and life in general
A Plus Health and Safety Presented by Glenda Shaw 24
Perceptions vary from person to person Different people perceive different things about the same situation
A Plus Health and Safety Presented by Glenda Shaw 25
A Plus Health and Safety Presented by Glenda Shaw 26
WordsPictures
Emotions
A Plus Health and Safety Presented by Glenda Shaw 27
Using your worksheet what do you see
A Plus Health and Safety Presented by Glenda Shaw 28
A Plus Health and Safety Presented by Glenda Shaw 29
A Plus Health and Safety Presented by Glenda Shaw 30
The best way to forget your troubles is to wear tight shoes Author unknown
A Plus Health and Safety Presented by Glenda Shaw 31
A Plus Health and Safety Presented by Glenda Shaw 32
A Plus Health and Safety Presented by Glenda Shaw 33
A Plus Health and Safety Presented by Glenda Shaw 34
A Plus Health and Safety Presented by Glenda Shaw 35
A Plus Health and Safety Presented by Glenda Shaw 36
Acceptance
The way I see it if you want the rainbow you gotta put up with the rain
Dolly PartonA Plus Health and Safety
Presented by Glenda Shaw 37
You have been employed as a supervisor in the same department for 4 years You are well respected and do a good job A new supervisor has recently been appointed whom you have to work with They are continually re-organising the section re-prioritising work which you have allocated and questioning your judgement openly
Try to identify1 Potential reasons for conflict2 Your initial reaction and solution3 Other information you might require4 Possible alternative solutions
A Plus Health and Safety Presented by Glenda Shaw 38
Conflict itself does not cause problems 1048715 The way people react or respond in conflict causes problems 1048715 We have choices
Speak when you are angry - and you will make the best speech youll ever regret - Laurence J Peter
A Plus Health and Safety Presented by Glenda Shaw 39
A Plus Health and Safety Presented by Glenda Shaw 40
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
Come up with a word for each letter in your first name that represent
you
G- GenerousL- Live
E- Energy N-Never D-Devil A-Angel
A Plus Health and Safety Presented by Glenda Shaw 2
1 Arrange yourselves in groups
2 Choose a spokesperson for your group
3 ldquoCome up with a name for your grouprdquo
A Plus Health and Safety Presented by Glenda Shaw
3
A Plus Health and Safety Presented by Glenda Shaw 4
When people have different views on issues
Conflict is unavoidable Conflict can be good or bad Conflict is normal
A Plus Health and Safety Presented by Glenda Shaw 5
Honey pleaseJust calm down hellipLet me explainhellip
A Plus Health and Safety Presented by Glenda Shaw 6
A Plus Health and Safety Presented by Glenda Shaw 7
What are some signs of unresolved Conflict
Culture race and ethnicity
Gender and sexuality
Knowledge (general and situational)
Impressions of the Messenger
Previous experiences
A Plus Health and Safety Presented by Glenda Shaw 8
A Plus Health and Safety Presented by Glenda Shaw 9
A Plus Health and Safety Presented by Glenda Shaw 10
FIGHT POVERTY IN AFRICA BETTER SCHOOLS FOR OUR NEIGHBORHOOD
A Plus Health and Safety Presented by Glenda Shaw
11
A Plus Health and Safety Presented by Glenda Shaw 12
Are women too sensitive or are men insensitive
Should the wife have equal say in the marriage or should the husband have the last say
Can a woman lead the church
A Plus Health and Safety Presented by Glenda Shaw 13
A- APPROVE B- REJECT
A Plus Health and Safety Presented by Glenda Shaw 14
A Plus Health and Safety Presented by Glenda Shaw 15
A Plus Health and Safety Presented by Glenda Shaw 16
A Plus Health and Safety Presented by Glenda Shaw 17
Your Culture race and ethnicity+
Your Gender and sexuality+
Your Knowledge +
Your Impressions of the Messenger+
Your Previous experiences
=A Plus Health and Safety
Presented by Glenda Shaw 18
A Plus Health and Safety Presented by Glenda Shaw 19
Activity 3
Who are you
Passiveness is displayed by someone who is typically withdrawn tries to be a nice guy wants to be liked doesnt like to compete and feels inadequate when responding to power challenges
A Plus Health and Safety Presented by Glenda Shaw
20
People who are assertive are generally self-confident souls who know what they want out of life and they go after it Since they feel like they are in control of their own destiny they are filled with an abounding energy and drive I know many people like this mainly professionals who are winners in many aspects of their lives
A Plus Health and Safety Presented by Glenda Shaw
21
This means that you tend to be heavy-handed harsh or otherwise step on other peoples toes when trying to get what you want This can result in relationship problems and patterns of ended friendships and repeated conflicts You may be emulating a parent who had a similar style of relating or you may not be aware that you can get what you want without offending others or keeping them from getting what they want as well
A Plus Health and Safety Presented by Glenda Shaw
22
A Plus Health and Safety Presented by Glenda Shaw 23
Being aware of your own thoughts perceptions and beliefs is the start to becoming more comfortable with others and life in general
A Plus Health and Safety Presented by Glenda Shaw 24
Perceptions vary from person to person Different people perceive different things about the same situation
A Plus Health and Safety Presented by Glenda Shaw 25
A Plus Health and Safety Presented by Glenda Shaw 26
WordsPictures
Emotions
A Plus Health and Safety Presented by Glenda Shaw 27
Using your worksheet what do you see
A Plus Health and Safety Presented by Glenda Shaw 28
A Plus Health and Safety Presented by Glenda Shaw 29
A Plus Health and Safety Presented by Glenda Shaw 30
The best way to forget your troubles is to wear tight shoes Author unknown
A Plus Health and Safety Presented by Glenda Shaw 31
A Plus Health and Safety Presented by Glenda Shaw 32
A Plus Health and Safety Presented by Glenda Shaw 33
A Plus Health and Safety Presented by Glenda Shaw 34
A Plus Health and Safety Presented by Glenda Shaw 35
A Plus Health and Safety Presented by Glenda Shaw 36
Acceptance
The way I see it if you want the rainbow you gotta put up with the rain
Dolly PartonA Plus Health and Safety
Presented by Glenda Shaw 37
You have been employed as a supervisor in the same department for 4 years You are well respected and do a good job A new supervisor has recently been appointed whom you have to work with They are continually re-organising the section re-prioritising work which you have allocated and questioning your judgement openly
Try to identify1 Potential reasons for conflict2 Your initial reaction and solution3 Other information you might require4 Possible alternative solutions
A Plus Health and Safety Presented by Glenda Shaw 38
Conflict itself does not cause problems 1048715 The way people react or respond in conflict causes problems 1048715 We have choices
Speak when you are angry - and you will make the best speech youll ever regret - Laurence J Peter
A Plus Health and Safety Presented by Glenda Shaw 39
A Plus Health and Safety Presented by Glenda Shaw 40
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
1 Arrange yourselves in groups
2 Choose a spokesperson for your group
3 ldquoCome up with a name for your grouprdquo
A Plus Health and Safety Presented by Glenda Shaw
3
A Plus Health and Safety Presented by Glenda Shaw 4
When people have different views on issues
Conflict is unavoidable Conflict can be good or bad Conflict is normal
A Plus Health and Safety Presented by Glenda Shaw 5
Honey pleaseJust calm down hellipLet me explainhellip
A Plus Health and Safety Presented by Glenda Shaw 6
A Plus Health and Safety Presented by Glenda Shaw 7
What are some signs of unresolved Conflict
Culture race and ethnicity
Gender and sexuality
Knowledge (general and situational)
Impressions of the Messenger
Previous experiences
A Plus Health and Safety Presented by Glenda Shaw 8
A Plus Health and Safety Presented by Glenda Shaw 9
A Plus Health and Safety Presented by Glenda Shaw 10
FIGHT POVERTY IN AFRICA BETTER SCHOOLS FOR OUR NEIGHBORHOOD
A Plus Health and Safety Presented by Glenda Shaw
11
A Plus Health and Safety Presented by Glenda Shaw 12
Are women too sensitive or are men insensitive
Should the wife have equal say in the marriage or should the husband have the last say
Can a woman lead the church
A Plus Health and Safety Presented by Glenda Shaw 13
A- APPROVE B- REJECT
A Plus Health and Safety Presented by Glenda Shaw 14
A Plus Health and Safety Presented by Glenda Shaw 15
A Plus Health and Safety Presented by Glenda Shaw 16
A Plus Health and Safety Presented by Glenda Shaw 17
Your Culture race and ethnicity+
Your Gender and sexuality+
Your Knowledge +
Your Impressions of the Messenger+
Your Previous experiences
=A Plus Health and Safety
Presented by Glenda Shaw 18
A Plus Health and Safety Presented by Glenda Shaw 19
Activity 3
Who are you
Passiveness is displayed by someone who is typically withdrawn tries to be a nice guy wants to be liked doesnt like to compete and feels inadequate when responding to power challenges
A Plus Health and Safety Presented by Glenda Shaw
20
People who are assertive are generally self-confident souls who know what they want out of life and they go after it Since they feel like they are in control of their own destiny they are filled with an abounding energy and drive I know many people like this mainly professionals who are winners in many aspects of their lives
A Plus Health and Safety Presented by Glenda Shaw
21
This means that you tend to be heavy-handed harsh or otherwise step on other peoples toes when trying to get what you want This can result in relationship problems and patterns of ended friendships and repeated conflicts You may be emulating a parent who had a similar style of relating or you may not be aware that you can get what you want without offending others or keeping them from getting what they want as well
A Plus Health and Safety Presented by Glenda Shaw
22
A Plus Health and Safety Presented by Glenda Shaw 23
Being aware of your own thoughts perceptions and beliefs is the start to becoming more comfortable with others and life in general
A Plus Health and Safety Presented by Glenda Shaw 24
Perceptions vary from person to person Different people perceive different things about the same situation
A Plus Health and Safety Presented by Glenda Shaw 25
A Plus Health and Safety Presented by Glenda Shaw 26
WordsPictures
Emotions
A Plus Health and Safety Presented by Glenda Shaw 27
Using your worksheet what do you see
A Plus Health and Safety Presented by Glenda Shaw 28
A Plus Health and Safety Presented by Glenda Shaw 29
A Plus Health and Safety Presented by Glenda Shaw 30
The best way to forget your troubles is to wear tight shoes Author unknown
A Plus Health and Safety Presented by Glenda Shaw 31
A Plus Health and Safety Presented by Glenda Shaw 32
A Plus Health and Safety Presented by Glenda Shaw 33
A Plus Health and Safety Presented by Glenda Shaw 34
A Plus Health and Safety Presented by Glenda Shaw 35
A Plus Health and Safety Presented by Glenda Shaw 36
Acceptance
The way I see it if you want the rainbow you gotta put up with the rain
Dolly PartonA Plus Health and Safety
Presented by Glenda Shaw 37
You have been employed as a supervisor in the same department for 4 years You are well respected and do a good job A new supervisor has recently been appointed whom you have to work with They are continually re-organising the section re-prioritising work which you have allocated and questioning your judgement openly
Try to identify1 Potential reasons for conflict2 Your initial reaction and solution3 Other information you might require4 Possible alternative solutions
A Plus Health and Safety Presented by Glenda Shaw 38
Conflict itself does not cause problems 1048715 The way people react or respond in conflict causes problems 1048715 We have choices
Speak when you are angry - and you will make the best speech youll ever regret - Laurence J Peter
A Plus Health and Safety Presented by Glenda Shaw 39
A Plus Health and Safety Presented by Glenda Shaw 40
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
A Plus Health and Safety Presented by Glenda Shaw 4
When people have different views on issues
Conflict is unavoidable Conflict can be good or bad Conflict is normal
A Plus Health and Safety Presented by Glenda Shaw 5
Honey pleaseJust calm down hellipLet me explainhellip
A Plus Health and Safety Presented by Glenda Shaw 6
A Plus Health and Safety Presented by Glenda Shaw 7
What are some signs of unresolved Conflict
Culture race and ethnicity
Gender and sexuality
Knowledge (general and situational)
Impressions of the Messenger
Previous experiences
A Plus Health and Safety Presented by Glenda Shaw 8
A Plus Health and Safety Presented by Glenda Shaw 9
A Plus Health and Safety Presented by Glenda Shaw 10
FIGHT POVERTY IN AFRICA BETTER SCHOOLS FOR OUR NEIGHBORHOOD
A Plus Health and Safety Presented by Glenda Shaw
11
A Plus Health and Safety Presented by Glenda Shaw 12
Are women too sensitive or are men insensitive
Should the wife have equal say in the marriage or should the husband have the last say
Can a woman lead the church
A Plus Health and Safety Presented by Glenda Shaw 13
A- APPROVE B- REJECT
A Plus Health and Safety Presented by Glenda Shaw 14
A Plus Health and Safety Presented by Glenda Shaw 15
A Plus Health and Safety Presented by Glenda Shaw 16
A Plus Health and Safety Presented by Glenda Shaw 17
Your Culture race and ethnicity+
Your Gender and sexuality+
Your Knowledge +
Your Impressions of the Messenger+
Your Previous experiences
=A Plus Health and Safety
Presented by Glenda Shaw 18
A Plus Health and Safety Presented by Glenda Shaw 19
Activity 3
Who are you
Passiveness is displayed by someone who is typically withdrawn tries to be a nice guy wants to be liked doesnt like to compete and feels inadequate when responding to power challenges
A Plus Health and Safety Presented by Glenda Shaw
20
People who are assertive are generally self-confident souls who know what they want out of life and they go after it Since they feel like they are in control of their own destiny they are filled with an abounding energy and drive I know many people like this mainly professionals who are winners in many aspects of their lives
A Plus Health and Safety Presented by Glenda Shaw
21
This means that you tend to be heavy-handed harsh or otherwise step on other peoples toes when trying to get what you want This can result in relationship problems and patterns of ended friendships and repeated conflicts You may be emulating a parent who had a similar style of relating or you may not be aware that you can get what you want without offending others or keeping them from getting what they want as well
A Plus Health and Safety Presented by Glenda Shaw
22
A Plus Health and Safety Presented by Glenda Shaw 23
Being aware of your own thoughts perceptions and beliefs is the start to becoming more comfortable with others and life in general
A Plus Health and Safety Presented by Glenda Shaw 24
Perceptions vary from person to person Different people perceive different things about the same situation
A Plus Health and Safety Presented by Glenda Shaw 25
A Plus Health and Safety Presented by Glenda Shaw 26
WordsPictures
Emotions
A Plus Health and Safety Presented by Glenda Shaw 27
Using your worksheet what do you see
A Plus Health and Safety Presented by Glenda Shaw 28
A Plus Health and Safety Presented by Glenda Shaw 29
A Plus Health and Safety Presented by Glenda Shaw 30
The best way to forget your troubles is to wear tight shoes Author unknown
A Plus Health and Safety Presented by Glenda Shaw 31
A Plus Health and Safety Presented by Glenda Shaw 32
A Plus Health and Safety Presented by Glenda Shaw 33
A Plus Health and Safety Presented by Glenda Shaw 34
A Plus Health and Safety Presented by Glenda Shaw 35
A Plus Health and Safety Presented by Glenda Shaw 36
Acceptance
The way I see it if you want the rainbow you gotta put up with the rain
Dolly PartonA Plus Health and Safety
Presented by Glenda Shaw 37
You have been employed as a supervisor in the same department for 4 years You are well respected and do a good job A new supervisor has recently been appointed whom you have to work with They are continually re-organising the section re-prioritising work which you have allocated and questioning your judgement openly
Try to identify1 Potential reasons for conflict2 Your initial reaction and solution3 Other information you might require4 Possible alternative solutions
A Plus Health and Safety Presented by Glenda Shaw 38
Conflict itself does not cause problems 1048715 The way people react or respond in conflict causes problems 1048715 We have choices
Speak when you are angry - and you will make the best speech youll ever regret - Laurence J Peter
A Plus Health and Safety Presented by Glenda Shaw 39
A Plus Health and Safety Presented by Glenda Shaw 40
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
When people have different views on issues
Conflict is unavoidable Conflict can be good or bad Conflict is normal
A Plus Health and Safety Presented by Glenda Shaw 5
Honey pleaseJust calm down hellipLet me explainhellip
A Plus Health and Safety Presented by Glenda Shaw 6
A Plus Health and Safety Presented by Glenda Shaw 7
What are some signs of unresolved Conflict
Culture race and ethnicity
Gender and sexuality
Knowledge (general and situational)
Impressions of the Messenger
Previous experiences
A Plus Health and Safety Presented by Glenda Shaw 8
A Plus Health and Safety Presented by Glenda Shaw 9
A Plus Health and Safety Presented by Glenda Shaw 10
FIGHT POVERTY IN AFRICA BETTER SCHOOLS FOR OUR NEIGHBORHOOD
A Plus Health and Safety Presented by Glenda Shaw
11
A Plus Health and Safety Presented by Glenda Shaw 12
Are women too sensitive or are men insensitive
Should the wife have equal say in the marriage or should the husband have the last say
Can a woman lead the church
A Plus Health and Safety Presented by Glenda Shaw 13
A- APPROVE B- REJECT
A Plus Health and Safety Presented by Glenda Shaw 14
A Plus Health and Safety Presented by Glenda Shaw 15
A Plus Health and Safety Presented by Glenda Shaw 16
A Plus Health and Safety Presented by Glenda Shaw 17
Your Culture race and ethnicity+
Your Gender and sexuality+
Your Knowledge +
Your Impressions of the Messenger+
Your Previous experiences
=A Plus Health and Safety
Presented by Glenda Shaw 18
A Plus Health and Safety Presented by Glenda Shaw 19
Activity 3
Who are you
Passiveness is displayed by someone who is typically withdrawn tries to be a nice guy wants to be liked doesnt like to compete and feels inadequate when responding to power challenges
A Plus Health and Safety Presented by Glenda Shaw
20
People who are assertive are generally self-confident souls who know what they want out of life and they go after it Since they feel like they are in control of their own destiny they are filled with an abounding energy and drive I know many people like this mainly professionals who are winners in many aspects of their lives
A Plus Health and Safety Presented by Glenda Shaw
21
This means that you tend to be heavy-handed harsh or otherwise step on other peoples toes when trying to get what you want This can result in relationship problems and patterns of ended friendships and repeated conflicts You may be emulating a parent who had a similar style of relating or you may not be aware that you can get what you want without offending others or keeping them from getting what they want as well
A Plus Health and Safety Presented by Glenda Shaw
22
A Plus Health and Safety Presented by Glenda Shaw 23
Being aware of your own thoughts perceptions and beliefs is the start to becoming more comfortable with others and life in general
A Plus Health and Safety Presented by Glenda Shaw 24
Perceptions vary from person to person Different people perceive different things about the same situation
A Plus Health and Safety Presented by Glenda Shaw 25
A Plus Health and Safety Presented by Glenda Shaw 26
WordsPictures
Emotions
A Plus Health and Safety Presented by Glenda Shaw 27
Using your worksheet what do you see
A Plus Health and Safety Presented by Glenda Shaw 28
A Plus Health and Safety Presented by Glenda Shaw 29
A Plus Health and Safety Presented by Glenda Shaw 30
The best way to forget your troubles is to wear tight shoes Author unknown
A Plus Health and Safety Presented by Glenda Shaw 31
A Plus Health and Safety Presented by Glenda Shaw 32
A Plus Health and Safety Presented by Glenda Shaw 33
A Plus Health and Safety Presented by Glenda Shaw 34
A Plus Health and Safety Presented by Glenda Shaw 35
A Plus Health and Safety Presented by Glenda Shaw 36
Acceptance
The way I see it if you want the rainbow you gotta put up with the rain
Dolly PartonA Plus Health and Safety
Presented by Glenda Shaw 37
You have been employed as a supervisor in the same department for 4 years You are well respected and do a good job A new supervisor has recently been appointed whom you have to work with They are continually re-organising the section re-prioritising work which you have allocated and questioning your judgement openly
Try to identify1 Potential reasons for conflict2 Your initial reaction and solution3 Other information you might require4 Possible alternative solutions
A Plus Health and Safety Presented by Glenda Shaw 38
Conflict itself does not cause problems 1048715 The way people react or respond in conflict causes problems 1048715 We have choices
Speak when you are angry - and you will make the best speech youll ever regret - Laurence J Peter
A Plus Health and Safety Presented by Glenda Shaw 39
A Plus Health and Safety Presented by Glenda Shaw 40
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
Honey pleaseJust calm down hellipLet me explainhellip
A Plus Health and Safety Presented by Glenda Shaw 6
A Plus Health and Safety Presented by Glenda Shaw 7
What are some signs of unresolved Conflict
Culture race and ethnicity
Gender and sexuality
Knowledge (general and situational)
Impressions of the Messenger
Previous experiences
A Plus Health and Safety Presented by Glenda Shaw 8
A Plus Health and Safety Presented by Glenda Shaw 9
A Plus Health and Safety Presented by Glenda Shaw 10
FIGHT POVERTY IN AFRICA BETTER SCHOOLS FOR OUR NEIGHBORHOOD
A Plus Health and Safety Presented by Glenda Shaw
11
A Plus Health and Safety Presented by Glenda Shaw 12
Are women too sensitive or are men insensitive
Should the wife have equal say in the marriage or should the husband have the last say
Can a woman lead the church
A Plus Health and Safety Presented by Glenda Shaw 13
A- APPROVE B- REJECT
A Plus Health and Safety Presented by Glenda Shaw 14
A Plus Health and Safety Presented by Glenda Shaw 15
A Plus Health and Safety Presented by Glenda Shaw 16
A Plus Health and Safety Presented by Glenda Shaw 17
Your Culture race and ethnicity+
Your Gender and sexuality+
Your Knowledge +
Your Impressions of the Messenger+
Your Previous experiences
=A Plus Health and Safety
Presented by Glenda Shaw 18
A Plus Health and Safety Presented by Glenda Shaw 19
Activity 3
Who are you
Passiveness is displayed by someone who is typically withdrawn tries to be a nice guy wants to be liked doesnt like to compete and feels inadequate when responding to power challenges
A Plus Health and Safety Presented by Glenda Shaw
20
People who are assertive are generally self-confident souls who know what they want out of life and they go after it Since they feel like they are in control of their own destiny they are filled with an abounding energy and drive I know many people like this mainly professionals who are winners in many aspects of their lives
A Plus Health and Safety Presented by Glenda Shaw
21
This means that you tend to be heavy-handed harsh or otherwise step on other peoples toes when trying to get what you want This can result in relationship problems and patterns of ended friendships and repeated conflicts You may be emulating a parent who had a similar style of relating or you may not be aware that you can get what you want without offending others or keeping them from getting what they want as well
A Plus Health and Safety Presented by Glenda Shaw
22
A Plus Health and Safety Presented by Glenda Shaw 23
Being aware of your own thoughts perceptions and beliefs is the start to becoming more comfortable with others and life in general
A Plus Health and Safety Presented by Glenda Shaw 24
Perceptions vary from person to person Different people perceive different things about the same situation
A Plus Health and Safety Presented by Glenda Shaw 25
A Plus Health and Safety Presented by Glenda Shaw 26
WordsPictures
Emotions
A Plus Health and Safety Presented by Glenda Shaw 27
Using your worksheet what do you see
A Plus Health and Safety Presented by Glenda Shaw 28
A Plus Health and Safety Presented by Glenda Shaw 29
A Plus Health and Safety Presented by Glenda Shaw 30
The best way to forget your troubles is to wear tight shoes Author unknown
A Plus Health and Safety Presented by Glenda Shaw 31
A Plus Health and Safety Presented by Glenda Shaw 32
A Plus Health and Safety Presented by Glenda Shaw 33
A Plus Health and Safety Presented by Glenda Shaw 34
A Plus Health and Safety Presented by Glenda Shaw 35
A Plus Health and Safety Presented by Glenda Shaw 36
Acceptance
The way I see it if you want the rainbow you gotta put up with the rain
Dolly PartonA Plus Health and Safety
Presented by Glenda Shaw 37
You have been employed as a supervisor in the same department for 4 years You are well respected and do a good job A new supervisor has recently been appointed whom you have to work with They are continually re-organising the section re-prioritising work which you have allocated and questioning your judgement openly
Try to identify1 Potential reasons for conflict2 Your initial reaction and solution3 Other information you might require4 Possible alternative solutions
A Plus Health and Safety Presented by Glenda Shaw 38
Conflict itself does not cause problems 1048715 The way people react or respond in conflict causes problems 1048715 We have choices
Speak when you are angry - and you will make the best speech youll ever regret - Laurence J Peter
A Plus Health and Safety Presented by Glenda Shaw 39
A Plus Health and Safety Presented by Glenda Shaw 40
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
A Plus Health and Safety Presented by Glenda Shaw 7
What are some signs of unresolved Conflict
Culture race and ethnicity
Gender and sexuality
Knowledge (general and situational)
Impressions of the Messenger
Previous experiences
A Plus Health and Safety Presented by Glenda Shaw 8
A Plus Health and Safety Presented by Glenda Shaw 9
A Plus Health and Safety Presented by Glenda Shaw 10
FIGHT POVERTY IN AFRICA BETTER SCHOOLS FOR OUR NEIGHBORHOOD
A Plus Health and Safety Presented by Glenda Shaw
11
A Plus Health and Safety Presented by Glenda Shaw 12
Are women too sensitive or are men insensitive
Should the wife have equal say in the marriage or should the husband have the last say
Can a woman lead the church
A Plus Health and Safety Presented by Glenda Shaw 13
A- APPROVE B- REJECT
A Plus Health and Safety Presented by Glenda Shaw 14
A Plus Health and Safety Presented by Glenda Shaw 15
A Plus Health and Safety Presented by Glenda Shaw 16
A Plus Health and Safety Presented by Glenda Shaw 17
Your Culture race and ethnicity+
Your Gender and sexuality+
Your Knowledge +
Your Impressions of the Messenger+
Your Previous experiences
=A Plus Health and Safety
Presented by Glenda Shaw 18
A Plus Health and Safety Presented by Glenda Shaw 19
Activity 3
Who are you
Passiveness is displayed by someone who is typically withdrawn tries to be a nice guy wants to be liked doesnt like to compete and feels inadequate when responding to power challenges
A Plus Health and Safety Presented by Glenda Shaw
20
People who are assertive are generally self-confident souls who know what they want out of life and they go after it Since they feel like they are in control of their own destiny they are filled with an abounding energy and drive I know many people like this mainly professionals who are winners in many aspects of their lives
A Plus Health and Safety Presented by Glenda Shaw
21
This means that you tend to be heavy-handed harsh or otherwise step on other peoples toes when trying to get what you want This can result in relationship problems and patterns of ended friendships and repeated conflicts You may be emulating a parent who had a similar style of relating or you may not be aware that you can get what you want without offending others or keeping them from getting what they want as well
A Plus Health and Safety Presented by Glenda Shaw
22
A Plus Health and Safety Presented by Glenda Shaw 23
Being aware of your own thoughts perceptions and beliefs is the start to becoming more comfortable with others and life in general
A Plus Health and Safety Presented by Glenda Shaw 24
Perceptions vary from person to person Different people perceive different things about the same situation
A Plus Health and Safety Presented by Glenda Shaw 25
A Plus Health and Safety Presented by Glenda Shaw 26
WordsPictures
Emotions
A Plus Health and Safety Presented by Glenda Shaw 27
Using your worksheet what do you see
A Plus Health and Safety Presented by Glenda Shaw 28
A Plus Health and Safety Presented by Glenda Shaw 29
A Plus Health and Safety Presented by Glenda Shaw 30
The best way to forget your troubles is to wear tight shoes Author unknown
A Plus Health and Safety Presented by Glenda Shaw 31
A Plus Health and Safety Presented by Glenda Shaw 32
A Plus Health and Safety Presented by Glenda Shaw 33
A Plus Health and Safety Presented by Glenda Shaw 34
A Plus Health and Safety Presented by Glenda Shaw 35
A Plus Health and Safety Presented by Glenda Shaw 36
Acceptance
The way I see it if you want the rainbow you gotta put up with the rain
Dolly PartonA Plus Health and Safety
Presented by Glenda Shaw 37
You have been employed as a supervisor in the same department for 4 years You are well respected and do a good job A new supervisor has recently been appointed whom you have to work with They are continually re-organising the section re-prioritising work which you have allocated and questioning your judgement openly
Try to identify1 Potential reasons for conflict2 Your initial reaction and solution3 Other information you might require4 Possible alternative solutions
A Plus Health and Safety Presented by Glenda Shaw 38
Conflict itself does not cause problems 1048715 The way people react or respond in conflict causes problems 1048715 We have choices
Speak when you are angry - and you will make the best speech youll ever regret - Laurence J Peter
A Plus Health and Safety Presented by Glenda Shaw 39
A Plus Health and Safety Presented by Glenda Shaw 40
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
Culture race and ethnicity
Gender and sexuality
Knowledge (general and situational)
Impressions of the Messenger
Previous experiences
A Plus Health and Safety Presented by Glenda Shaw 8
A Plus Health and Safety Presented by Glenda Shaw 9
A Plus Health and Safety Presented by Glenda Shaw 10
FIGHT POVERTY IN AFRICA BETTER SCHOOLS FOR OUR NEIGHBORHOOD
A Plus Health and Safety Presented by Glenda Shaw
11
A Plus Health and Safety Presented by Glenda Shaw 12
Are women too sensitive or are men insensitive
Should the wife have equal say in the marriage or should the husband have the last say
Can a woman lead the church
A Plus Health and Safety Presented by Glenda Shaw 13
A- APPROVE B- REJECT
A Plus Health and Safety Presented by Glenda Shaw 14
A Plus Health and Safety Presented by Glenda Shaw 15
A Plus Health and Safety Presented by Glenda Shaw 16
A Plus Health and Safety Presented by Glenda Shaw 17
Your Culture race and ethnicity+
Your Gender and sexuality+
Your Knowledge +
Your Impressions of the Messenger+
Your Previous experiences
=A Plus Health and Safety
Presented by Glenda Shaw 18
A Plus Health and Safety Presented by Glenda Shaw 19
Activity 3
Who are you
Passiveness is displayed by someone who is typically withdrawn tries to be a nice guy wants to be liked doesnt like to compete and feels inadequate when responding to power challenges
A Plus Health and Safety Presented by Glenda Shaw
20
People who are assertive are generally self-confident souls who know what they want out of life and they go after it Since they feel like they are in control of their own destiny they are filled with an abounding energy and drive I know many people like this mainly professionals who are winners in many aspects of their lives
A Plus Health and Safety Presented by Glenda Shaw
21
This means that you tend to be heavy-handed harsh or otherwise step on other peoples toes when trying to get what you want This can result in relationship problems and patterns of ended friendships and repeated conflicts You may be emulating a parent who had a similar style of relating or you may not be aware that you can get what you want without offending others or keeping them from getting what they want as well
A Plus Health and Safety Presented by Glenda Shaw
22
A Plus Health and Safety Presented by Glenda Shaw 23
Being aware of your own thoughts perceptions and beliefs is the start to becoming more comfortable with others and life in general
A Plus Health and Safety Presented by Glenda Shaw 24
Perceptions vary from person to person Different people perceive different things about the same situation
A Plus Health and Safety Presented by Glenda Shaw 25
A Plus Health and Safety Presented by Glenda Shaw 26
WordsPictures
Emotions
A Plus Health and Safety Presented by Glenda Shaw 27
Using your worksheet what do you see
A Plus Health and Safety Presented by Glenda Shaw 28
A Plus Health and Safety Presented by Glenda Shaw 29
A Plus Health and Safety Presented by Glenda Shaw 30
The best way to forget your troubles is to wear tight shoes Author unknown
A Plus Health and Safety Presented by Glenda Shaw 31
A Plus Health and Safety Presented by Glenda Shaw 32
A Plus Health and Safety Presented by Glenda Shaw 33
A Plus Health and Safety Presented by Glenda Shaw 34
A Plus Health and Safety Presented by Glenda Shaw 35
A Plus Health and Safety Presented by Glenda Shaw 36
Acceptance
The way I see it if you want the rainbow you gotta put up with the rain
Dolly PartonA Plus Health and Safety
Presented by Glenda Shaw 37
You have been employed as a supervisor in the same department for 4 years You are well respected and do a good job A new supervisor has recently been appointed whom you have to work with They are continually re-organising the section re-prioritising work which you have allocated and questioning your judgement openly
Try to identify1 Potential reasons for conflict2 Your initial reaction and solution3 Other information you might require4 Possible alternative solutions
A Plus Health and Safety Presented by Glenda Shaw 38
Conflict itself does not cause problems 1048715 The way people react or respond in conflict causes problems 1048715 We have choices
Speak when you are angry - and you will make the best speech youll ever regret - Laurence J Peter
A Plus Health and Safety Presented by Glenda Shaw 39
A Plus Health and Safety Presented by Glenda Shaw 40
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
A Plus Health and Safety Presented by Glenda Shaw 9
A Plus Health and Safety Presented by Glenda Shaw 10
FIGHT POVERTY IN AFRICA BETTER SCHOOLS FOR OUR NEIGHBORHOOD
A Plus Health and Safety Presented by Glenda Shaw
11
A Plus Health and Safety Presented by Glenda Shaw 12
Are women too sensitive or are men insensitive
Should the wife have equal say in the marriage or should the husband have the last say
Can a woman lead the church
A Plus Health and Safety Presented by Glenda Shaw 13
A- APPROVE B- REJECT
A Plus Health and Safety Presented by Glenda Shaw 14
A Plus Health and Safety Presented by Glenda Shaw 15
A Plus Health and Safety Presented by Glenda Shaw 16
A Plus Health and Safety Presented by Glenda Shaw 17
Your Culture race and ethnicity+
Your Gender and sexuality+
Your Knowledge +
Your Impressions of the Messenger+
Your Previous experiences
=A Plus Health and Safety
Presented by Glenda Shaw 18
A Plus Health and Safety Presented by Glenda Shaw 19
Activity 3
Who are you
Passiveness is displayed by someone who is typically withdrawn tries to be a nice guy wants to be liked doesnt like to compete and feels inadequate when responding to power challenges
A Plus Health and Safety Presented by Glenda Shaw
20
People who are assertive are generally self-confident souls who know what they want out of life and they go after it Since they feel like they are in control of their own destiny they are filled with an abounding energy and drive I know many people like this mainly professionals who are winners in many aspects of their lives
A Plus Health and Safety Presented by Glenda Shaw
21
This means that you tend to be heavy-handed harsh or otherwise step on other peoples toes when trying to get what you want This can result in relationship problems and patterns of ended friendships and repeated conflicts You may be emulating a parent who had a similar style of relating or you may not be aware that you can get what you want without offending others or keeping them from getting what they want as well
A Plus Health and Safety Presented by Glenda Shaw
22
A Plus Health and Safety Presented by Glenda Shaw 23
Being aware of your own thoughts perceptions and beliefs is the start to becoming more comfortable with others and life in general
A Plus Health and Safety Presented by Glenda Shaw 24
Perceptions vary from person to person Different people perceive different things about the same situation
A Plus Health and Safety Presented by Glenda Shaw 25
A Plus Health and Safety Presented by Glenda Shaw 26
WordsPictures
Emotions
A Plus Health and Safety Presented by Glenda Shaw 27
Using your worksheet what do you see
A Plus Health and Safety Presented by Glenda Shaw 28
A Plus Health and Safety Presented by Glenda Shaw 29
A Plus Health and Safety Presented by Glenda Shaw 30
The best way to forget your troubles is to wear tight shoes Author unknown
A Plus Health and Safety Presented by Glenda Shaw 31
A Plus Health and Safety Presented by Glenda Shaw 32
A Plus Health and Safety Presented by Glenda Shaw 33
A Plus Health and Safety Presented by Glenda Shaw 34
A Plus Health and Safety Presented by Glenda Shaw 35
A Plus Health and Safety Presented by Glenda Shaw 36
Acceptance
The way I see it if you want the rainbow you gotta put up with the rain
Dolly PartonA Plus Health and Safety
Presented by Glenda Shaw 37
You have been employed as a supervisor in the same department for 4 years You are well respected and do a good job A new supervisor has recently been appointed whom you have to work with They are continually re-organising the section re-prioritising work which you have allocated and questioning your judgement openly
Try to identify1 Potential reasons for conflict2 Your initial reaction and solution3 Other information you might require4 Possible alternative solutions
A Plus Health and Safety Presented by Glenda Shaw 38
Conflict itself does not cause problems 1048715 The way people react or respond in conflict causes problems 1048715 We have choices
Speak when you are angry - and you will make the best speech youll ever regret - Laurence J Peter
A Plus Health and Safety Presented by Glenda Shaw 39
A Plus Health and Safety Presented by Glenda Shaw 40
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
A Plus Health and Safety Presented by Glenda Shaw 10
FIGHT POVERTY IN AFRICA BETTER SCHOOLS FOR OUR NEIGHBORHOOD
A Plus Health and Safety Presented by Glenda Shaw
11
A Plus Health and Safety Presented by Glenda Shaw 12
Are women too sensitive or are men insensitive
Should the wife have equal say in the marriage or should the husband have the last say
Can a woman lead the church
A Plus Health and Safety Presented by Glenda Shaw 13
A- APPROVE B- REJECT
A Plus Health and Safety Presented by Glenda Shaw 14
A Plus Health and Safety Presented by Glenda Shaw 15
A Plus Health and Safety Presented by Glenda Shaw 16
A Plus Health and Safety Presented by Glenda Shaw 17
Your Culture race and ethnicity+
Your Gender and sexuality+
Your Knowledge +
Your Impressions of the Messenger+
Your Previous experiences
=A Plus Health and Safety
Presented by Glenda Shaw 18
A Plus Health and Safety Presented by Glenda Shaw 19
Activity 3
Who are you
Passiveness is displayed by someone who is typically withdrawn tries to be a nice guy wants to be liked doesnt like to compete and feels inadequate when responding to power challenges
A Plus Health and Safety Presented by Glenda Shaw
20
People who are assertive are generally self-confident souls who know what they want out of life and they go after it Since they feel like they are in control of their own destiny they are filled with an abounding energy and drive I know many people like this mainly professionals who are winners in many aspects of their lives
A Plus Health and Safety Presented by Glenda Shaw
21
This means that you tend to be heavy-handed harsh or otherwise step on other peoples toes when trying to get what you want This can result in relationship problems and patterns of ended friendships and repeated conflicts You may be emulating a parent who had a similar style of relating or you may not be aware that you can get what you want without offending others or keeping them from getting what they want as well
A Plus Health and Safety Presented by Glenda Shaw
22
A Plus Health and Safety Presented by Glenda Shaw 23
Being aware of your own thoughts perceptions and beliefs is the start to becoming more comfortable with others and life in general
A Plus Health and Safety Presented by Glenda Shaw 24
Perceptions vary from person to person Different people perceive different things about the same situation
A Plus Health and Safety Presented by Glenda Shaw 25
A Plus Health and Safety Presented by Glenda Shaw 26
WordsPictures
Emotions
A Plus Health and Safety Presented by Glenda Shaw 27
Using your worksheet what do you see
A Plus Health and Safety Presented by Glenda Shaw 28
A Plus Health and Safety Presented by Glenda Shaw 29
A Plus Health and Safety Presented by Glenda Shaw 30
The best way to forget your troubles is to wear tight shoes Author unknown
A Plus Health and Safety Presented by Glenda Shaw 31
A Plus Health and Safety Presented by Glenda Shaw 32
A Plus Health and Safety Presented by Glenda Shaw 33
A Plus Health and Safety Presented by Glenda Shaw 34
A Plus Health and Safety Presented by Glenda Shaw 35
A Plus Health and Safety Presented by Glenda Shaw 36
Acceptance
The way I see it if you want the rainbow you gotta put up with the rain
Dolly PartonA Plus Health and Safety
Presented by Glenda Shaw 37
You have been employed as a supervisor in the same department for 4 years You are well respected and do a good job A new supervisor has recently been appointed whom you have to work with They are continually re-organising the section re-prioritising work which you have allocated and questioning your judgement openly
Try to identify1 Potential reasons for conflict2 Your initial reaction and solution3 Other information you might require4 Possible alternative solutions
A Plus Health and Safety Presented by Glenda Shaw 38
Conflict itself does not cause problems 1048715 The way people react or respond in conflict causes problems 1048715 We have choices
Speak when you are angry - and you will make the best speech youll ever regret - Laurence J Peter
A Plus Health and Safety Presented by Glenda Shaw 39
A Plus Health and Safety Presented by Glenda Shaw 40
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
FIGHT POVERTY IN AFRICA BETTER SCHOOLS FOR OUR NEIGHBORHOOD
A Plus Health and Safety Presented by Glenda Shaw
11
A Plus Health and Safety Presented by Glenda Shaw 12
Are women too sensitive or are men insensitive
Should the wife have equal say in the marriage or should the husband have the last say
Can a woman lead the church
A Plus Health and Safety Presented by Glenda Shaw 13
A- APPROVE B- REJECT
A Plus Health and Safety Presented by Glenda Shaw 14
A Plus Health and Safety Presented by Glenda Shaw 15
A Plus Health and Safety Presented by Glenda Shaw 16
A Plus Health and Safety Presented by Glenda Shaw 17
Your Culture race and ethnicity+
Your Gender and sexuality+
Your Knowledge +
Your Impressions of the Messenger+
Your Previous experiences
=A Plus Health and Safety
Presented by Glenda Shaw 18
A Plus Health and Safety Presented by Glenda Shaw 19
Activity 3
Who are you
Passiveness is displayed by someone who is typically withdrawn tries to be a nice guy wants to be liked doesnt like to compete and feels inadequate when responding to power challenges
A Plus Health and Safety Presented by Glenda Shaw
20
People who are assertive are generally self-confident souls who know what they want out of life and they go after it Since they feel like they are in control of their own destiny they are filled with an abounding energy and drive I know many people like this mainly professionals who are winners in many aspects of their lives
A Plus Health and Safety Presented by Glenda Shaw
21
This means that you tend to be heavy-handed harsh or otherwise step on other peoples toes when trying to get what you want This can result in relationship problems and patterns of ended friendships and repeated conflicts You may be emulating a parent who had a similar style of relating or you may not be aware that you can get what you want without offending others or keeping them from getting what they want as well
A Plus Health and Safety Presented by Glenda Shaw
22
A Plus Health and Safety Presented by Glenda Shaw 23
Being aware of your own thoughts perceptions and beliefs is the start to becoming more comfortable with others and life in general
A Plus Health and Safety Presented by Glenda Shaw 24
Perceptions vary from person to person Different people perceive different things about the same situation
A Plus Health and Safety Presented by Glenda Shaw 25
A Plus Health and Safety Presented by Glenda Shaw 26
WordsPictures
Emotions
A Plus Health and Safety Presented by Glenda Shaw 27
Using your worksheet what do you see
A Plus Health and Safety Presented by Glenda Shaw 28
A Plus Health and Safety Presented by Glenda Shaw 29
A Plus Health and Safety Presented by Glenda Shaw 30
The best way to forget your troubles is to wear tight shoes Author unknown
A Plus Health and Safety Presented by Glenda Shaw 31
A Plus Health and Safety Presented by Glenda Shaw 32
A Plus Health and Safety Presented by Glenda Shaw 33
A Plus Health and Safety Presented by Glenda Shaw 34
A Plus Health and Safety Presented by Glenda Shaw 35
A Plus Health and Safety Presented by Glenda Shaw 36
Acceptance
The way I see it if you want the rainbow you gotta put up with the rain
Dolly PartonA Plus Health and Safety
Presented by Glenda Shaw 37
You have been employed as a supervisor in the same department for 4 years You are well respected and do a good job A new supervisor has recently been appointed whom you have to work with They are continually re-organising the section re-prioritising work which you have allocated and questioning your judgement openly
Try to identify1 Potential reasons for conflict2 Your initial reaction and solution3 Other information you might require4 Possible alternative solutions
A Plus Health and Safety Presented by Glenda Shaw 38
Conflict itself does not cause problems 1048715 The way people react or respond in conflict causes problems 1048715 We have choices
Speak when you are angry - and you will make the best speech youll ever regret - Laurence J Peter
A Plus Health and Safety Presented by Glenda Shaw 39
A Plus Health and Safety Presented by Glenda Shaw 40
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
A Plus Health and Safety Presented by Glenda Shaw 12
Are women too sensitive or are men insensitive
Should the wife have equal say in the marriage or should the husband have the last say
Can a woman lead the church
A Plus Health and Safety Presented by Glenda Shaw 13
A- APPROVE B- REJECT
A Plus Health and Safety Presented by Glenda Shaw 14
A Plus Health and Safety Presented by Glenda Shaw 15
A Plus Health and Safety Presented by Glenda Shaw 16
A Plus Health and Safety Presented by Glenda Shaw 17
Your Culture race and ethnicity+
Your Gender and sexuality+
Your Knowledge +
Your Impressions of the Messenger+
Your Previous experiences
=A Plus Health and Safety
Presented by Glenda Shaw 18
A Plus Health and Safety Presented by Glenda Shaw 19
Activity 3
Who are you
Passiveness is displayed by someone who is typically withdrawn tries to be a nice guy wants to be liked doesnt like to compete and feels inadequate when responding to power challenges
A Plus Health and Safety Presented by Glenda Shaw
20
People who are assertive are generally self-confident souls who know what they want out of life and they go after it Since they feel like they are in control of their own destiny they are filled with an abounding energy and drive I know many people like this mainly professionals who are winners in many aspects of their lives
A Plus Health and Safety Presented by Glenda Shaw
21
This means that you tend to be heavy-handed harsh or otherwise step on other peoples toes when trying to get what you want This can result in relationship problems and patterns of ended friendships and repeated conflicts You may be emulating a parent who had a similar style of relating or you may not be aware that you can get what you want without offending others or keeping them from getting what they want as well
A Plus Health and Safety Presented by Glenda Shaw
22
A Plus Health and Safety Presented by Glenda Shaw 23
Being aware of your own thoughts perceptions and beliefs is the start to becoming more comfortable with others and life in general
A Plus Health and Safety Presented by Glenda Shaw 24
Perceptions vary from person to person Different people perceive different things about the same situation
A Plus Health and Safety Presented by Glenda Shaw 25
A Plus Health and Safety Presented by Glenda Shaw 26
WordsPictures
Emotions
A Plus Health and Safety Presented by Glenda Shaw 27
Using your worksheet what do you see
A Plus Health and Safety Presented by Glenda Shaw 28
A Plus Health and Safety Presented by Glenda Shaw 29
A Plus Health and Safety Presented by Glenda Shaw 30
The best way to forget your troubles is to wear tight shoes Author unknown
A Plus Health and Safety Presented by Glenda Shaw 31
A Plus Health and Safety Presented by Glenda Shaw 32
A Plus Health and Safety Presented by Glenda Shaw 33
A Plus Health and Safety Presented by Glenda Shaw 34
A Plus Health and Safety Presented by Glenda Shaw 35
A Plus Health and Safety Presented by Glenda Shaw 36
Acceptance
The way I see it if you want the rainbow you gotta put up with the rain
Dolly PartonA Plus Health and Safety
Presented by Glenda Shaw 37
You have been employed as a supervisor in the same department for 4 years You are well respected and do a good job A new supervisor has recently been appointed whom you have to work with They are continually re-organising the section re-prioritising work which you have allocated and questioning your judgement openly
Try to identify1 Potential reasons for conflict2 Your initial reaction and solution3 Other information you might require4 Possible alternative solutions
A Plus Health and Safety Presented by Glenda Shaw 38
Conflict itself does not cause problems 1048715 The way people react or respond in conflict causes problems 1048715 We have choices
Speak when you are angry - and you will make the best speech youll ever regret - Laurence J Peter
A Plus Health and Safety Presented by Glenda Shaw 39
A Plus Health and Safety Presented by Glenda Shaw 40
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
Are women too sensitive or are men insensitive
Should the wife have equal say in the marriage or should the husband have the last say
Can a woman lead the church
A Plus Health and Safety Presented by Glenda Shaw 13
A- APPROVE B- REJECT
A Plus Health and Safety Presented by Glenda Shaw 14
A Plus Health and Safety Presented by Glenda Shaw 15
A Plus Health and Safety Presented by Glenda Shaw 16
A Plus Health and Safety Presented by Glenda Shaw 17
Your Culture race and ethnicity+
Your Gender and sexuality+
Your Knowledge +
Your Impressions of the Messenger+
Your Previous experiences
=A Plus Health and Safety
Presented by Glenda Shaw 18
A Plus Health and Safety Presented by Glenda Shaw 19
Activity 3
Who are you
Passiveness is displayed by someone who is typically withdrawn tries to be a nice guy wants to be liked doesnt like to compete and feels inadequate when responding to power challenges
A Plus Health and Safety Presented by Glenda Shaw
20
People who are assertive are generally self-confident souls who know what they want out of life and they go after it Since they feel like they are in control of their own destiny they are filled with an abounding energy and drive I know many people like this mainly professionals who are winners in many aspects of their lives
A Plus Health and Safety Presented by Glenda Shaw
21
This means that you tend to be heavy-handed harsh or otherwise step on other peoples toes when trying to get what you want This can result in relationship problems and patterns of ended friendships and repeated conflicts You may be emulating a parent who had a similar style of relating or you may not be aware that you can get what you want without offending others or keeping them from getting what they want as well
A Plus Health and Safety Presented by Glenda Shaw
22
A Plus Health and Safety Presented by Glenda Shaw 23
Being aware of your own thoughts perceptions and beliefs is the start to becoming more comfortable with others and life in general
A Plus Health and Safety Presented by Glenda Shaw 24
Perceptions vary from person to person Different people perceive different things about the same situation
A Plus Health and Safety Presented by Glenda Shaw 25
A Plus Health and Safety Presented by Glenda Shaw 26
WordsPictures
Emotions
A Plus Health and Safety Presented by Glenda Shaw 27
Using your worksheet what do you see
A Plus Health and Safety Presented by Glenda Shaw 28
A Plus Health and Safety Presented by Glenda Shaw 29
A Plus Health and Safety Presented by Glenda Shaw 30
The best way to forget your troubles is to wear tight shoes Author unknown
A Plus Health and Safety Presented by Glenda Shaw 31
A Plus Health and Safety Presented by Glenda Shaw 32
A Plus Health and Safety Presented by Glenda Shaw 33
A Plus Health and Safety Presented by Glenda Shaw 34
A Plus Health and Safety Presented by Glenda Shaw 35
A Plus Health and Safety Presented by Glenda Shaw 36
Acceptance
The way I see it if you want the rainbow you gotta put up with the rain
Dolly PartonA Plus Health and Safety
Presented by Glenda Shaw 37
You have been employed as a supervisor in the same department for 4 years You are well respected and do a good job A new supervisor has recently been appointed whom you have to work with They are continually re-organising the section re-prioritising work which you have allocated and questioning your judgement openly
Try to identify1 Potential reasons for conflict2 Your initial reaction and solution3 Other information you might require4 Possible alternative solutions
A Plus Health and Safety Presented by Glenda Shaw 38
Conflict itself does not cause problems 1048715 The way people react or respond in conflict causes problems 1048715 We have choices
Speak when you are angry - and you will make the best speech youll ever regret - Laurence J Peter
A Plus Health and Safety Presented by Glenda Shaw 39
A Plus Health and Safety Presented by Glenda Shaw 40
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
A- APPROVE B- REJECT
A Plus Health and Safety Presented by Glenda Shaw 14
A Plus Health and Safety Presented by Glenda Shaw 15
A Plus Health and Safety Presented by Glenda Shaw 16
A Plus Health and Safety Presented by Glenda Shaw 17
Your Culture race and ethnicity+
Your Gender and sexuality+
Your Knowledge +
Your Impressions of the Messenger+
Your Previous experiences
=A Plus Health and Safety
Presented by Glenda Shaw 18
A Plus Health and Safety Presented by Glenda Shaw 19
Activity 3
Who are you
Passiveness is displayed by someone who is typically withdrawn tries to be a nice guy wants to be liked doesnt like to compete and feels inadequate when responding to power challenges
A Plus Health and Safety Presented by Glenda Shaw
20
People who are assertive are generally self-confident souls who know what they want out of life and they go after it Since they feel like they are in control of their own destiny they are filled with an abounding energy and drive I know many people like this mainly professionals who are winners in many aspects of their lives
A Plus Health and Safety Presented by Glenda Shaw
21
This means that you tend to be heavy-handed harsh or otherwise step on other peoples toes when trying to get what you want This can result in relationship problems and patterns of ended friendships and repeated conflicts You may be emulating a parent who had a similar style of relating or you may not be aware that you can get what you want without offending others or keeping them from getting what they want as well
A Plus Health and Safety Presented by Glenda Shaw
22
A Plus Health and Safety Presented by Glenda Shaw 23
Being aware of your own thoughts perceptions and beliefs is the start to becoming more comfortable with others and life in general
A Plus Health and Safety Presented by Glenda Shaw 24
Perceptions vary from person to person Different people perceive different things about the same situation
A Plus Health and Safety Presented by Glenda Shaw 25
A Plus Health and Safety Presented by Glenda Shaw 26
WordsPictures
Emotions
A Plus Health and Safety Presented by Glenda Shaw 27
Using your worksheet what do you see
A Plus Health and Safety Presented by Glenda Shaw 28
A Plus Health and Safety Presented by Glenda Shaw 29
A Plus Health and Safety Presented by Glenda Shaw 30
The best way to forget your troubles is to wear tight shoes Author unknown
A Plus Health and Safety Presented by Glenda Shaw 31
A Plus Health and Safety Presented by Glenda Shaw 32
A Plus Health and Safety Presented by Glenda Shaw 33
A Plus Health and Safety Presented by Glenda Shaw 34
A Plus Health and Safety Presented by Glenda Shaw 35
A Plus Health and Safety Presented by Glenda Shaw 36
Acceptance
The way I see it if you want the rainbow you gotta put up with the rain
Dolly PartonA Plus Health and Safety
Presented by Glenda Shaw 37
You have been employed as a supervisor in the same department for 4 years You are well respected and do a good job A new supervisor has recently been appointed whom you have to work with They are continually re-organising the section re-prioritising work which you have allocated and questioning your judgement openly
Try to identify1 Potential reasons for conflict2 Your initial reaction and solution3 Other information you might require4 Possible alternative solutions
A Plus Health and Safety Presented by Glenda Shaw 38
Conflict itself does not cause problems 1048715 The way people react or respond in conflict causes problems 1048715 We have choices
Speak when you are angry - and you will make the best speech youll ever regret - Laurence J Peter
A Plus Health and Safety Presented by Glenda Shaw 39
A Plus Health and Safety Presented by Glenda Shaw 40
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
A Plus Health and Safety Presented by Glenda Shaw 15
A Plus Health and Safety Presented by Glenda Shaw 16
A Plus Health and Safety Presented by Glenda Shaw 17
Your Culture race and ethnicity+
Your Gender and sexuality+
Your Knowledge +
Your Impressions of the Messenger+
Your Previous experiences
=A Plus Health and Safety
Presented by Glenda Shaw 18
A Plus Health and Safety Presented by Glenda Shaw 19
Activity 3
Who are you
Passiveness is displayed by someone who is typically withdrawn tries to be a nice guy wants to be liked doesnt like to compete and feels inadequate when responding to power challenges
A Plus Health and Safety Presented by Glenda Shaw
20
People who are assertive are generally self-confident souls who know what they want out of life and they go after it Since they feel like they are in control of their own destiny they are filled with an abounding energy and drive I know many people like this mainly professionals who are winners in many aspects of their lives
A Plus Health and Safety Presented by Glenda Shaw
21
This means that you tend to be heavy-handed harsh or otherwise step on other peoples toes when trying to get what you want This can result in relationship problems and patterns of ended friendships and repeated conflicts You may be emulating a parent who had a similar style of relating or you may not be aware that you can get what you want without offending others or keeping them from getting what they want as well
A Plus Health and Safety Presented by Glenda Shaw
22
A Plus Health and Safety Presented by Glenda Shaw 23
Being aware of your own thoughts perceptions and beliefs is the start to becoming more comfortable with others and life in general
A Plus Health and Safety Presented by Glenda Shaw 24
Perceptions vary from person to person Different people perceive different things about the same situation
A Plus Health and Safety Presented by Glenda Shaw 25
A Plus Health and Safety Presented by Glenda Shaw 26
WordsPictures
Emotions
A Plus Health and Safety Presented by Glenda Shaw 27
Using your worksheet what do you see
A Plus Health and Safety Presented by Glenda Shaw 28
A Plus Health and Safety Presented by Glenda Shaw 29
A Plus Health and Safety Presented by Glenda Shaw 30
The best way to forget your troubles is to wear tight shoes Author unknown
A Plus Health and Safety Presented by Glenda Shaw 31
A Plus Health and Safety Presented by Glenda Shaw 32
A Plus Health and Safety Presented by Glenda Shaw 33
A Plus Health and Safety Presented by Glenda Shaw 34
A Plus Health and Safety Presented by Glenda Shaw 35
A Plus Health and Safety Presented by Glenda Shaw 36
Acceptance
The way I see it if you want the rainbow you gotta put up with the rain
Dolly PartonA Plus Health and Safety
Presented by Glenda Shaw 37
You have been employed as a supervisor in the same department for 4 years You are well respected and do a good job A new supervisor has recently been appointed whom you have to work with They are continually re-organising the section re-prioritising work which you have allocated and questioning your judgement openly
Try to identify1 Potential reasons for conflict2 Your initial reaction and solution3 Other information you might require4 Possible alternative solutions
A Plus Health and Safety Presented by Glenda Shaw 38
Conflict itself does not cause problems 1048715 The way people react or respond in conflict causes problems 1048715 We have choices
Speak when you are angry - and you will make the best speech youll ever regret - Laurence J Peter
A Plus Health and Safety Presented by Glenda Shaw 39
A Plus Health and Safety Presented by Glenda Shaw 40
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
A Plus Health and Safety Presented by Glenda Shaw 16
A Plus Health and Safety Presented by Glenda Shaw 17
Your Culture race and ethnicity+
Your Gender and sexuality+
Your Knowledge +
Your Impressions of the Messenger+
Your Previous experiences
=A Plus Health and Safety
Presented by Glenda Shaw 18
A Plus Health and Safety Presented by Glenda Shaw 19
Activity 3
Who are you
Passiveness is displayed by someone who is typically withdrawn tries to be a nice guy wants to be liked doesnt like to compete and feels inadequate when responding to power challenges
A Plus Health and Safety Presented by Glenda Shaw
20
People who are assertive are generally self-confident souls who know what they want out of life and they go after it Since they feel like they are in control of their own destiny they are filled with an abounding energy and drive I know many people like this mainly professionals who are winners in many aspects of their lives
A Plus Health and Safety Presented by Glenda Shaw
21
This means that you tend to be heavy-handed harsh or otherwise step on other peoples toes when trying to get what you want This can result in relationship problems and patterns of ended friendships and repeated conflicts You may be emulating a parent who had a similar style of relating or you may not be aware that you can get what you want without offending others or keeping them from getting what they want as well
A Plus Health and Safety Presented by Glenda Shaw
22
A Plus Health and Safety Presented by Glenda Shaw 23
Being aware of your own thoughts perceptions and beliefs is the start to becoming more comfortable with others and life in general
A Plus Health and Safety Presented by Glenda Shaw 24
Perceptions vary from person to person Different people perceive different things about the same situation
A Plus Health and Safety Presented by Glenda Shaw 25
A Plus Health and Safety Presented by Glenda Shaw 26
WordsPictures
Emotions
A Plus Health and Safety Presented by Glenda Shaw 27
Using your worksheet what do you see
A Plus Health and Safety Presented by Glenda Shaw 28
A Plus Health and Safety Presented by Glenda Shaw 29
A Plus Health and Safety Presented by Glenda Shaw 30
The best way to forget your troubles is to wear tight shoes Author unknown
A Plus Health and Safety Presented by Glenda Shaw 31
A Plus Health and Safety Presented by Glenda Shaw 32
A Plus Health and Safety Presented by Glenda Shaw 33
A Plus Health and Safety Presented by Glenda Shaw 34
A Plus Health and Safety Presented by Glenda Shaw 35
A Plus Health and Safety Presented by Glenda Shaw 36
Acceptance
The way I see it if you want the rainbow you gotta put up with the rain
Dolly PartonA Plus Health and Safety
Presented by Glenda Shaw 37
You have been employed as a supervisor in the same department for 4 years You are well respected and do a good job A new supervisor has recently been appointed whom you have to work with They are continually re-organising the section re-prioritising work which you have allocated and questioning your judgement openly
Try to identify1 Potential reasons for conflict2 Your initial reaction and solution3 Other information you might require4 Possible alternative solutions
A Plus Health and Safety Presented by Glenda Shaw 38
Conflict itself does not cause problems 1048715 The way people react or respond in conflict causes problems 1048715 We have choices
Speak when you are angry - and you will make the best speech youll ever regret - Laurence J Peter
A Plus Health and Safety Presented by Glenda Shaw 39
A Plus Health and Safety Presented by Glenda Shaw 40
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
A Plus Health and Safety Presented by Glenda Shaw 17
Your Culture race and ethnicity+
Your Gender and sexuality+
Your Knowledge +
Your Impressions of the Messenger+
Your Previous experiences
=A Plus Health and Safety
Presented by Glenda Shaw 18
A Plus Health and Safety Presented by Glenda Shaw 19
Activity 3
Who are you
Passiveness is displayed by someone who is typically withdrawn tries to be a nice guy wants to be liked doesnt like to compete and feels inadequate when responding to power challenges
A Plus Health and Safety Presented by Glenda Shaw
20
People who are assertive are generally self-confident souls who know what they want out of life and they go after it Since they feel like they are in control of their own destiny they are filled with an abounding energy and drive I know many people like this mainly professionals who are winners in many aspects of their lives
A Plus Health and Safety Presented by Glenda Shaw
21
This means that you tend to be heavy-handed harsh or otherwise step on other peoples toes when trying to get what you want This can result in relationship problems and patterns of ended friendships and repeated conflicts You may be emulating a parent who had a similar style of relating or you may not be aware that you can get what you want without offending others or keeping them from getting what they want as well
A Plus Health and Safety Presented by Glenda Shaw
22
A Plus Health and Safety Presented by Glenda Shaw 23
Being aware of your own thoughts perceptions and beliefs is the start to becoming more comfortable with others and life in general
A Plus Health and Safety Presented by Glenda Shaw 24
Perceptions vary from person to person Different people perceive different things about the same situation
A Plus Health and Safety Presented by Glenda Shaw 25
A Plus Health and Safety Presented by Glenda Shaw 26
WordsPictures
Emotions
A Plus Health and Safety Presented by Glenda Shaw 27
Using your worksheet what do you see
A Plus Health and Safety Presented by Glenda Shaw 28
A Plus Health and Safety Presented by Glenda Shaw 29
A Plus Health and Safety Presented by Glenda Shaw 30
The best way to forget your troubles is to wear tight shoes Author unknown
A Plus Health and Safety Presented by Glenda Shaw 31
A Plus Health and Safety Presented by Glenda Shaw 32
A Plus Health and Safety Presented by Glenda Shaw 33
A Plus Health and Safety Presented by Glenda Shaw 34
A Plus Health and Safety Presented by Glenda Shaw 35
A Plus Health and Safety Presented by Glenda Shaw 36
Acceptance
The way I see it if you want the rainbow you gotta put up with the rain
Dolly PartonA Plus Health and Safety
Presented by Glenda Shaw 37
You have been employed as a supervisor in the same department for 4 years You are well respected and do a good job A new supervisor has recently been appointed whom you have to work with They are continually re-organising the section re-prioritising work which you have allocated and questioning your judgement openly
Try to identify1 Potential reasons for conflict2 Your initial reaction and solution3 Other information you might require4 Possible alternative solutions
A Plus Health and Safety Presented by Glenda Shaw 38
Conflict itself does not cause problems 1048715 The way people react or respond in conflict causes problems 1048715 We have choices
Speak when you are angry - and you will make the best speech youll ever regret - Laurence J Peter
A Plus Health and Safety Presented by Glenda Shaw 39
A Plus Health and Safety Presented by Glenda Shaw 40
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
Your Culture race and ethnicity+
Your Gender and sexuality+
Your Knowledge +
Your Impressions of the Messenger+
Your Previous experiences
=A Plus Health and Safety
Presented by Glenda Shaw 18
A Plus Health and Safety Presented by Glenda Shaw 19
Activity 3
Who are you
Passiveness is displayed by someone who is typically withdrawn tries to be a nice guy wants to be liked doesnt like to compete and feels inadequate when responding to power challenges
A Plus Health and Safety Presented by Glenda Shaw
20
People who are assertive are generally self-confident souls who know what they want out of life and they go after it Since they feel like they are in control of their own destiny they are filled with an abounding energy and drive I know many people like this mainly professionals who are winners in many aspects of their lives
A Plus Health and Safety Presented by Glenda Shaw
21
This means that you tend to be heavy-handed harsh or otherwise step on other peoples toes when trying to get what you want This can result in relationship problems and patterns of ended friendships and repeated conflicts You may be emulating a parent who had a similar style of relating or you may not be aware that you can get what you want without offending others or keeping them from getting what they want as well
A Plus Health and Safety Presented by Glenda Shaw
22
A Plus Health and Safety Presented by Glenda Shaw 23
Being aware of your own thoughts perceptions and beliefs is the start to becoming more comfortable with others and life in general
A Plus Health and Safety Presented by Glenda Shaw 24
Perceptions vary from person to person Different people perceive different things about the same situation
A Plus Health and Safety Presented by Glenda Shaw 25
A Plus Health and Safety Presented by Glenda Shaw 26
WordsPictures
Emotions
A Plus Health and Safety Presented by Glenda Shaw 27
Using your worksheet what do you see
A Plus Health and Safety Presented by Glenda Shaw 28
A Plus Health and Safety Presented by Glenda Shaw 29
A Plus Health and Safety Presented by Glenda Shaw 30
The best way to forget your troubles is to wear tight shoes Author unknown
A Plus Health and Safety Presented by Glenda Shaw 31
A Plus Health and Safety Presented by Glenda Shaw 32
A Plus Health and Safety Presented by Glenda Shaw 33
A Plus Health and Safety Presented by Glenda Shaw 34
A Plus Health and Safety Presented by Glenda Shaw 35
A Plus Health and Safety Presented by Glenda Shaw 36
Acceptance
The way I see it if you want the rainbow you gotta put up with the rain
Dolly PartonA Plus Health and Safety
Presented by Glenda Shaw 37
You have been employed as a supervisor in the same department for 4 years You are well respected and do a good job A new supervisor has recently been appointed whom you have to work with They are continually re-organising the section re-prioritising work which you have allocated and questioning your judgement openly
Try to identify1 Potential reasons for conflict2 Your initial reaction and solution3 Other information you might require4 Possible alternative solutions
A Plus Health and Safety Presented by Glenda Shaw 38
Conflict itself does not cause problems 1048715 The way people react or respond in conflict causes problems 1048715 We have choices
Speak when you are angry - and you will make the best speech youll ever regret - Laurence J Peter
A Plus Health and Safety Presented by Glenda Shaw 39
A Plus Health and Safety Presented by Glenda Shaw 40
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
A Plus Health and Safety Presented by Glenda Shaw 19
Activity 3
Who are you
Passiveness is displayed by someone who is typically withdrawn tries to be a nice guy wants to be liked doesnt like to compete and feels inadequate when responding to power challenges
A Plus Health and Safety Presented by Glenda Shaw
20
People who are assertive are generally self-confident souls who know what they want out of life and they go after it Since they feel like they are in control of their own destiny they are filled with an abounding energy and drive I know many people like this mainly professionals who are winners in many aspects of their lives
A Plus Health and Safety Presented by Glenda Shaw
21
This means that you tend to be heavy-handed harsh or otherwise step on other peoples toes when trying to get what you want This can result in relationship problems and patterns of ended friendships and repeated conflicts You may be emulating a parent who had a similar style of relating or you may not be aware that you can get what you want without offending others or keeping them from getting what they want as well
A Plus Health and Safety Presented by Glenda Shaw
22
A Plus Health and Safety Presented by Glenda Shaw 23
Being aware of your own thoughts perceptions and beliefs is the start to becoming more comfortable with others and life in general
A Plus Health and Safety Presented by Glenda Shaw 24
Perceptions vary from person to person Different people perceive different things about the same situation
A Plus Health and Safety Presented by Glenda Shaw 25
A Plus Health and Safety Presented by Glenda Shaw 26
WordsPictures
Emotions
A Plus Health and Safety Presented by Glenda Shaw 27
Using your worksheet what do you see
A Plus Health and Safety Presented by Glenda Shaw 28
A Plus Health and Safety Presented by Glenda Shaw 29
A Plus Health and Safety Presented by Glenda Shaw 30
The best way to forget your troubles is to wear tight shoes Author unknown
A Plus Health and Safety Presented by Glenda Shaw 31
A Plus Health and Safety Presented by Glenda Shaw 32
A Plus Health and Safety Presented by Glenda Shaw 33
A Plus Health and Safety Presented by Glenda Shaw 34
A Plus Health and Safety Presented by Glenda Shaw 35
A Plus Health and Safety Presented by Glenda Shaw 36
Acceptance
The way I see it if you want the rainbow you gotta put up with the rain
Dolly PartonA Plus Health and Safety
Presented by Glenda Shaw 37
You have been employed as a supervisor in the same department for 4 years You are well respected and do a good job A new supervisor has recently been appointed whom you have to work with They are continually re-organising the section re-prioritising work which you have allocated and questioning your judgement openly
Try to identify1 Potential reasons for conflict2 Your initial reaction and solution3 Other information you might require4 Possible alternative solutions
A Plus Health and Safety Presented by Glenda Shaw 38
Conflict itself does not cause problems 1048715 The way people react or respond in conflict causes problems 1048715 We have choices
Speak when you are angry - and you will make the best speech youll ever regret - Laurence J Peter
A Plus Health and Safety Presented by Glenda Shaw 39
A Plus Health and Safety Presented by Glenda Shaw 40
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
Passiveness is displayed by someone who is typically withdrawn tries to be a nice guy wants to be liked doesnt like to compete and feels inadequate when responding to power challenges
A Plus Health and Safety Presented by Glenda Shaw
20
People who are assertive are generally self-confident souls who know what they want out of life and they go after it Since they feel like they are in control of their own destiny they are filled with an abounding energy and drive I know many people like this mainly professionals who are winners in many aspects of their lives
A Plus Health and Safety Presented by Glenda Shaw
21
This means that you tend to be heavy-handed harsh or otherwise step on other peoples toes when trying to get what you want This can result in relationship problems and patterns of ended friendships and repeated conflicts You may be emulating a parent who had a similar style of relating or you may not be aware that you can get what you want without offending others or keeping them from getting what they want as well
A Plus Health and Safety Presented by Glenda Shaw
22
A Plus Health and Safety Presented by Glenda Shaw 23
Being aware of your own thoughts perceptions and beliefs is the start to becoming more comfortable with others and life in general
A Plus Health and Safety Presented by Glenda Shaw 24
Perceptions vary from person to person Different people perceive different things about the same situation
A Plus Health and Safety Presented by Glenda Shaw 25
A Plus Health and Safety Presented by Glenda Shaw 26
WordsPictures
Emotions
A Plus Health and Safety Presented by Glenda Shaw 27
Using your worksheet what do you see
A Plus Health and Safety Presented by Glenda Shaw 28
A Plus Health and Safety Presented by Glenda Shaw 29
A Plus Health and Safety Presented by Glenda Shaw 30
The best way to forget your troubles is to wear tight shoes Author unknown
A Plus Health and Safety Presented by Glenda Shaw 31
A Plus Health and Safety Presented by Glenda Shaw 32
A Plus Health and Safety Presented by Glenda Shaw 33
A Plus Health and Safety Presented by Glenda Shaw 34
A Plus Health and Safety Presented by Glenda Shaw 35
A Plus Health and Safety Presented by Glenda Shaw 36
Acceptance
The way I see it if you want the rainbow you gotta put up with the rain
Dolly PartonA Plus Health and Safety
Presented by Glenda Shaw 37
You have been employed as a supervisor in the same department for 4 years You are well respected and do a good job A new supervisor has recently been appointed whom you have to work with They are continually re-organising the section re-prioritising work which you have allocated and questioning your judgement openly
Try to identify1 Potential reasons for conflict2 Your initial reaction and solution3 Other information you might require4 Possible alternative solutions
A Plus Health and Safety Presented by Glenda Shaw 38
Conflict itself does not cause problems 1048715 The way people react or respond in conflict causes problems 1048715 We have choices
Speak when you are angry - and you will make the best speech youll ever regret - Laurence J Peter
A Plus Health and Safety Presented by Glenda Shaw 39
A Plus Health and Safety Presented by Glenda Shaw 40
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
People who are assertive are generally self-confident souls who know what they want out of life and they go after it Since they feel like they are in control of their own destiny they are filled with an abounding energy and drive I know many people like this mainly professionals who are winners in many aspects of their lives
A Plus Health and Safety Presented by Glenda Shaw
21
This means that you tend to be heavy-handed harsh or otherwise step on other peoples toes when trying to get what you want This can result in relationship problems and patterns of ended friendships and repeated conflicts You may be emulating a parent who had a similar style of relating or you may not be aware that you can get what you want without offending others or keeping them from getting what they want as well
A Plus Health and Safety Presented by Glenda Shaw
22
A Plus Health and Safety Presented by Glenda Shaw 23
Being aware of your own thoughts perceptions and beliefs is the start to becoming more comfortable with others and life in general
A Plus Health and Safety Presented by Glenda Shaw 24
Perceptions vary from person to person Different people perceive different things about the same situation
A Plus Health and Safety Presented by Glenda Shaw 25
A Plus Health and Safety Presented by Glenda Shaw 26
WordsPictures
Emotions
A Plus Health and Safety Presented by Glenda Shaw 27
Using your worksheet what do you see
A Plus Health and Safety Presented by Glenda Shaw 28
A Plus Health and Safety Presented by Glenda Shaw 29
A Plus Health and Safety Presented by Glenda Shaw 30
The best way to forget your troubles is to wear tight shoes Author unknown
A Plus Health and Safety Presented by Glenda Shaw 31
A Plus Health and Safety Presented by Glenda Shaw 32
A Plus Health and Safety Presented by Glenda Shaw 33
A Plus Health and Safety Presented by Glenda Shaw 34
A Plus Health and Safety Presented by Glenda Shaw 35
A Plus Health and Safety Presented by Glenda Shaw 36
Acceptance
The way I see it if you want the rainbow you gotta put up with the rain
Dolly PartonA Plus Health and Safety
Presented by Glenda Shaw 37
You have been employed as a supervisor in the same department for 4 years You are well respected and do a good job A new supervisor has recently been appointed whom you have to work with They are continually re-organising the section re-prioritising work which you have allocated and questioning your judgement openly
Try to identify1 Potential reasons for conflict2 Your initial reaction and solution3 Other information you might require4 Possible alternative solutions
A Plus Health and Safety Presented by Glenda Shaw 38
Conflict itself does not cause problems 1048715 The way people react or respond in conflict causes problems 1048715 We have choices
Speak when you are angry - and you will make the best speech youll ever regret - Laurence J Peter
A Plus Health and Safety Presented by Glenda Shaw 39
A Plus Health and Safety Presented by Glenda Shaw 40
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
This means that you tend to be heavy-handed harsh or otherwise step on other peoples toes when trying to get what you want This can result in relationship problems and patterns of ended friendships and repeated conflicts You may be emulating a parent who had a similar style of relating or you may not be aware that you can get what you want without offending others or keeping them from getting what they want as well
A Plus Health and Safety Presented by Glenda Shaw
22
A Plus Health and Safety Presented by Glenda Shaw 23
Being aware of your own thoughts perceptions and beliefs is the start to becoming more comfortable with others and life in general
A Plus Health and Safety Presented by Glenda Shaw 24
Perceptions vary from person to person Different people perceive different things about the same situation
A Plus Health and Safety Presented by Glenda Shaw 25
A Plus Health and Safety Presented by Glenda Shaw 26
WordsPictures
Emotions
A Plus Health and Safety Presented by Glenda Shaw 27
Using your worksheet what do you see
A Plus Health and Safety Presented by Glenda Shaw 28
A Plus Health and Safety Presented by Glenda Shaw 29
A Plus Health and Safety Presented by Glenda Shaw 30
The best way to forget your troubles is to wear tight shoes Author unknown
A Plus Health and Safety Presented by Glenda Shaw 31
A Plus Health and Safety Presented by Glenda Shaw 32
A Plus Health and Safety Presented by Glenda Shaw 33
A Plus Health and Safety Presented by Glenda Shaw 34
A Plus Health and Safety Presented by Glenda Shaw 35
A Plus Health and Safety Presented by Glenda Shaw 36
Acceptance
The way I see it if you want the rainbow you gotta put up with the rain
Dolly PartonA Plus Health and Safety
Presented by Glenda Shaw 37
You have been employed as a supervisor in the same department for 4 years You are well respected and do a good job A new supervisor has recently been appointed whom you have to work with They are continually re-organising the section re-prioritising work which you have allocated and questioning your judgement openly
Try to identify1 Potential reasons for conflict2 Your initial reaction and solution3 Other information you might require4 Possible alternative solutions
A Plus Health and Safety Presented by Glenda Shaw 38
Conflict itself does not cause problems 1048715 The way people react or respond in conflict causes problems 1048715 We have choices
Speak when you are angry - and you will make the best speech youll ever regret - Laurence J Peter
A Plus Health and Safety Presented by Glenda Shaw 39
A Plus Health and Safety Presented by Glenda Shaw 40
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
A Plus Health and Safety Presented by Glenda Shaw 23
Being aware of your own thoughts perceptions and beliefs is the start to becoming more comfortable with others and life in general
A Plus Health and Safety Presented by Glenda Shaw 24
Perceptions vary from person to person Different people perceive different things about the same situation
A Plus Health and Safety Presented by Glenda Shaw 25
A Plus Health and Safety Presented by Glenda Shaw 26
WordsPictures
Emotions
A Plus Health and Safety Presented by Glenda Shaw 27
Using your worksheet what do you see
A Plus Health and Safety Presented by Glenda Shaw 28
A Plus Health and Safety Presented by Glenda Shaw 29
A Plus Health and Safety Presented by Glenda Shaw 30
The best way to forget your troubles is to wear tight shoes Author unknown
A Plus Health and Safety Presented by Glenda Shaw 31
A Plus Health and Safety Presented by Glenda Shaw 32
A Plus Health and Safety Presented by Glenda Shaw 33
A Plus Health and Safety Presented by Glenda Shaw 34
A Plus Health and Safety Presented by Glenda Shaw 35
A Plus Health and Safety Presented by Glenda Shaw 36
Acceptance
The way I see it if you want the rainbow you gotta put up with the rain
Dolly PartonA Plus Health and Safety
Presented by Glenda Shaw 37
You have been employed as a supervisor in the same department for 4 years You are well respected and do a good job A new supervisor has recently been appointed whom you have to work with They are continually re-organising the section re-prioritising work which you have allocated and questioning your judgement openly
Try to identify1 Potential reasons for conflict2 Your initial reaction and solution3 Other information you might require4 Possible alternative solutions
A Plus Health and Safety Presented by Glenda Shaw 38
Conflict itself does not cause problems 1048715 The way people react or respond in conflict causes problems 1048715 We have choices
Speak when you are angry - and you will make the best speech youll ever regret - Laurence J Peter
A Plus Health and Safety Presented by Glenda Shaw 39
A Plus Health and Safety Presented by Glenda Shaw 40
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
A Plus Health and Safety Presented by Glenda Shaw 24
Perceptions vary from person to person Different people perceive different things about the same situation
A Plus Health and Safety Presented by Glenda Shaw 25
A Plus Health and Safety Presented by Glenda Shaw 26
WordsPictures
Emotions
A Plus Health and Safety Presented by Glenda Shaw 27
Using your worksheet what do you see
A Plus Health and Safety Presented by Glenda Shaw 28
A Plus Health and Safety Presented by Glenda Shaw 29
A Plus Health and Safety Presented by Glenda Shaw 30
The best way to forget your troubles is to wear tight shoes Author unknown
A Plus Health and Safety Presented by Glenda Shaw 31
A Plus Health and Safety Presented by Glenda Shaw 32
A Plus Health and Safety Presented by Glenda Shaw 33
A Plus Health and Safety Presented by Glenda Shaw 34
A Plus Health and Safety Presented by Glenda Shaw 35
A Plus Health and Safety Presented by Glenda Shaw 36
Acceptance
The way I see it if you want the rainbow you gotta put up with the rain
Dolly PartonA Plus Health and Safety
Presented by Glenda Shaw 37
You have been employed as a supervisor in the same department for 4 years You are well respected and do a good job A new supervisor has recently been appointed whom you have to work with They are continually re-organising the section re-prioritising work which you have allocated and questioning your judgement openly
Try to identify1 Potential reasons for conflict2 Your initial reaction and solution3 Other information you might require4 Possible alternative solutions
A Plus Health and Safety Presented by Glenda Shaw 38
Conflict itself does not cause problems 1048715 The way people react or respond in conflict causes problems 1048715 We have choices
Speak when you are angry - and you will make the best speech youll ever regret - Laurence J Peter
A Plus Health and Safety Presented by Glenda Shaw 39
A Plus Health and Safety Presented by Glenda Shaw 40
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
Perceptions vary from person to person Different people perceive different things about the same situation
A Plus Health and Safety Presented by Glenda Shaw 25
A Plus Health and Safety Presented by Glenda Shaw 26
WordsPictures
Emotions
A Plus Health and Safety Presented by Glenda Shaw 27
Using your worksheet what do you see
A Plus Health and Safety Presented by Glenda Shaw 28
A Plus Health and Safety Presented by Glenda Shaw 29
A Plus Health and Safety Presented by Glenda Shaw 30
The best way to forget your troubles is to wear tight shoes Author unknown
A Plus Health and Safety Presented by Glenda Shaw 31
A Plus Health and Safety Presented by Glenda Shaw 32
A Plus Health and Safety Presented by Glenda Shaw 33
A Plus Health and Safety Presented by Glenda Shaw 34
A Plus Health and Safety Presented by Glenda Shaw 35
A Plus Health and Safety Presented by Glenda Shaw 36
Acceptance
The way I see it if you want the rainbow you gotta put up with the rain
Dolly PartonA Plus Health and Safety
Presented by Glenda Shaw 37
You have been employed as a supervisor in the same department for 4 years You are well respected and do a good job A new supervisor has recently been appointed whom you have to work with They are continually re-organising the section re-prioritising work which you have allocated and questioning your judgement openly
Try to identify1 Potential reasons for conflict2 Your initial reaction and solution3 Other information you might require4 Possible alternative solutions
A Plus Health and Safety Presented by Glenda Shaw 38
Conflict itself does not cause problems 1048715 The way people react or respond in conflict causes problems 1048715 We have choices
Speak when you are angry - and you will make the best speech youll ever regret - Laurence J Peter
A Plus Health and Safety Presented by Glenda Shaw 39
A Plus Health and Safety Presented by Glenda Shaw 40
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
A Plus Health and Safety Presented by Glenda Shaw 26
WordsPictures
Emotions
A Plus Health and Safety Presented by Glenda Shaw 27
Using your worksheet what do you see
A Plus Health and Safety Presented by Glenda Shaw 28
A Plus Health and Safety Presented by Glenda Shaw 29
A Plus Health and Safety Presented by Glenda Shaw 30
The best way to forget your troubles is to wear tight shoes Author unknown
A Plus Health and Safety Presented by Glenda Shaw 31
A Plus Health and Safety Presented by Glenda Shaw 32
A Plus Health and Safety Presented by Glenda Shaw 33
A Plus Health and Safety Presented by Glenda Shaw 34
A Plus Health and Safety Presented by Glenda Shaw 35
A Plus Health and Safety Presented by Glenda Shaw 36
Acceptance
The way I see it if you want the rainbow you gotta put up with the rain
Dolly PartonA Plus Health and Safety
Presented by Glenda Shaw 37
You have been employed as a supervisor in the same department for 4 years You are well respected and do a good job A new supervisor has recently been appointed whom you have to work with They are continually re-organising the section re-prioritising work which you have allocated and questioning your judgement openly
Try to identify1 Potential reasons for conflict2 Your initial reaction and solution3 Other information you might require4 Possible alternative solutions
A Plus Health and Safety Presented by Glenda Shaw 38
Conflict itself does not cause problems 1048715 The way people react or respond in conflict causes problems 1048715 We have choices
Speak when you are angry - and you will make the best speech youll ever regret - Laurence J Peter
A Plus Health and Safety Presented by Glenda Shaw 39
A Plus Health and Safety Presented by Glenda Shaw 40
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
WordsPictures
Emotions
A Plus Health and Safety Presented by Glenda Shaw 27
Using your worksheet what do you see
A Plus Health and Safety Presented by Glenda Shaw 28
A Plus Health and Safety Presented by Glenda Shaw 29
A Plus Health and Safety Presented by Glenda Shaw 30
The best way to forget your troubles is to wear tight shoes Author unknown
A Plus Health and Safety Presented by Glenda Shaw 31
A Plus Health and Safety Presented by Glenda Shaw 32
A Plus Health and Safety Presented by Glenda Shaw 33
A Plus Health and Safety Presented by Glenda Shaw 34
A Plus Health and Safety Presented by Glenda Shaw 35
A Plus Health and Safety Presented by Glenda Shaw 36
Acceptance
The way I see it if you want the rainbow you gotta put up with the rain
Dolly PartonA Plus Health and Safety
Presented by Glenda Shaw 37
You have been employed as a supervisor in the same department for 4 years You are well respected and do a good job A new supervisor has recently been appointed whom you have to work with They are continually re-organising the section re-prioritising work which you have allocated and questioning your judgement openly
Try to identify1 Potential reasons for conflict2 Your initial reaction and solution3 Other information you might require4 Possible alternative solutions
A Plus Health and Safety Presented by Glenda Shaw 38
Conflict itself does not cause problems 1048715 The way people react or respond in conflict causes problems 1048715 We have choices
Speak when you are angry - and you will make the best speech youll ever regret - Laurence J Peter
A Plus Health and Safety Presented by Glenda Shaw 39
A Plus Health and Safety Presented by Glenda Shaw 40
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
Using your worksheet what do you see
A Plus Health and Safety Presented by Glenda Shaw 28
A Plus Health and Safety Presented by Glenda Shaw 29
A Plus Health and Safety Presented by Glenda Shaw 30
The best way to forget your troubles is to wear tight shoes Author unknown
A Plus Health and Safety Presented by Glenda Shaw 31
A Plus Health and Safety Presented by Glenda Shaw 32
A Plus Health and Safety Presented by Glenda Shaw 33
A Plus Health and Safety Presented by Glenda Shaw 34
A Plus Health and Safety Presented by Glenda Shaw 35
A Plus Health and Safety Presented by Glenda Shaw 36
Acceptance
The way I see it if you want the rainbow you gotta put up with the rain
Dolly PartonA Plus Health and Safety
Presented by Glenda Shaw 37
You have been employed as a supervisor in the same department for 4 years You are well respected and do a good job A new supervisor has recently been appointed whom you have to work with They are continually re-organising the section re-prioritising work which you have allocated and questioning your judgement openly
Try to identify1 Potential reasons for conflict2 Your initial reaction and solution3 Other information you might require4 Possible alternative solutions
A Plus Health and Safety Presented by Glenda Shaw 38
Conflict itself does not cause problems 1048715 The way people react or respond in conflict causes problems 1048715 We have choices
Speak when you are angry - and you will make the best speech youll ever regret - Laurence J Peter
A Plus Health and Safety Presented by Glenda Shaw 39
A Plus Health and Safety Presented by Glenda Shaw 40
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
A Plus Health and Safety Presented by Glenda Shaw 29
A Plus Health and Safety Presented by Glenda Shaw 30
The best way to forget your troubles is to wear tight shoes Author unknown
A Plus Health and Safety Presented by Glenda Shaw 31
A Plus Health and Safety Presented by Glenda Shaw 32
A Plus Health and Safety Presented by Glenda Shaw 33
A Plus Health and Safety Presented by Glenda Shaw 34
A Plus Health and Safety Presented by Glenda Shaw 35
A Plus Health and Safety Presented by Glenda Shaw 36
Acceptance
The way I see it if you want the rainbow you gotta put up with the rain
Dolly PartonA Plus Health and Safety
Presented by Glenda Shaw 37
You have been employed as a supervisor in the same department for 4 years You are well respected and do a good job A new supervisor has recently been appointed whom you have to work with They are continually re-organising the section re-prioritising work which you have allocated and questioning your judgement openly
Try to identify1 Potential reasons for conflict2 Your initial reaction and solution3 Other information you might require4 Possible alternative solutions
A Plus Health and Safety Presented by Glenda Shaw 38
Conflict itself does not cause problems 1048715 The way people react or respond in conflict causes problems 1048715 We have choices
Speak when you are angry - and you will make the best speech youll ever regret - Laurence J Peter
A Plus Health and Safety Presented by Glenda Shaw 39
A Plus Health and Safety Presented by Glenda Shaw 40
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
A Plus Health and Safety Presented by Glenda Shaw 30
The best way to forget your troubles is to wear tight shoes Author unknown
A Plus Health and Safety Presented by Glenda Shaw 31
A Plus Health and Safety Presented by Glenda Shaw 32
A Plus Health and Safety Presented by Glenda Shaw 33
A Plus Health and Safety Presented by Glenda Shaw 34
A Plus Health and Safety Presented by Glenda Shaw 35
A Plus Health and Safety Presented by Glenda Shaw 36
Acceptance
The way I see it if you want the rainbow you gotta put up with the rain
Dolly PartonA Plus Health and Safety
Presented by Glenda Shaw 37
You have been employed as a supervisor in the same department for 4 years You are well respected and do a good job A new supervisor has recently been appointed whom you have to work with They are continually re-organising the section re-prioritising work which you have allocated and questioning your judgement openly
Try to identify1 Potential reasons for conflict2 Your initial reaction and solution3 Other information you might require4 Possible alternative solutions
A Plus Health and Safety Presented by Glenda Shaw 38
Conflict itself does not cause problems 1048715 The way people react or respond in conflict causes problems 1048715 We have choices
Speak when you are angry - and you will make the best speech youll ever regret - Laurence J Peter
A Plus Health and Safety Presented by Glenda Shaw 39
A Plus Health and Safety Presented by Glenda Shaw 40
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
The best way to forget your troubles is to wear tight shoes Author unknown
A Plus Health and Safety Presented by Glenda Shaw 31
A Plus Health and Safety Presented by Glenda Shaw 32
A Plus Health and Safety Presented by Glenda Shaw 33
A Plus Health and Safety Presented by Glenda Shaw 34
A Plus Health and Safety Presented by Glenda Shaw 35
A Plus Health and Safety Presented by Glenda Shaw 36
Acceptance
The way I see it if you want the rainbow you gotta put up with the rain
Dolly PartonA Plus Health and Safety
Presented by Glenda Shaw 37
You have been employed as a supervisor in the same department for 4 years You are well respected and do a good job A new supervisor has recently been appointed whom you have to work with They are continually re-organising the section re-prioritising work which you have allocated and questioning your judgement openly
Try to identify1 Potential reasons for conflict2 Your initial reaction and solution3 Other information you might require4 Possible alternative solutions
A Plus Health and Safety Presented by Glenda Shaw 38
Conflict itself does not cause problems 1048715 The way people react or respond in conflict causes problems 1048715 We have choices
Speak when you are angry - and you will make the best speech youll ever regret - Laurence J Peter
A Plus Health and Safety Presented by Glenda Shaw 39
A Plus Health and Safety Presented by Glenda Shaw 40
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
A Plus Health and Safety Presented by Glenda Shaw 32
A Plus Health and Safety Presented by Glenda Shaw 33
A Plus Health and Safety Presented by Glenda Shaw 34
A Plus Health and Safety Presented by Glenda Shaw 35
A Plus Health and Safety Presented by Glenda Shaw 36
Acceptance
The way I see it if you want the rainbow you gotta put up with the rain
Dolly PartonA Plus Health and Safety
Presented by Glenda Shaw 37
You have been employed as a supervisor in the same department for 4 years You are well respected and do a good job A new supervisor has recently been appointed whom you have to work with They are continually re-organising the section re-prioritising work which you have allocated and questioning your judgement openly
Try to identify1 Potential reasons for conflict2 Your initial reaction and solution3 Other information you might require4 Possible alternative solutions
A Plus Health and Safety Presented by Glenda Shaw 38
Conflict itself does not cause problems 1048715 The way people react or respond in conflict causes problems 1048715 We have choices
Speak when you are angry - and you will make the best speech youll ever regret - Laurence J Peter
A Plus Health and Safety Presented by Glenda Shaw 39
A Plus Health and Safety Presented by Glenda Shaw 40
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
A Plus Health and Safety Presented by Glenda Shaw 33
A Plus Health and Safety Presented by Glenda Shaw 34
A Plus Health and Safety Presented by Glenda Shaw 35
A Plus Health and Safety Presented by Glenda Shaw 36
Acceptance
The way I see it if you want the rainbow you gotta put up with the rain
Dolly PartonA Plus Health and Safety
Presented by Glenda Shaw 37
You have been employed as a supervisor in the same department for 4 years You are well respected and do a good job A new supervisor has recently been appointed whom you have to work with They are continually re-organising the section re-prioritising work which you have allocated and questioning your judgement openly
Try to identify1 Potential reasons for conflict2 Your initial reaction and solution3 Other information you might require4 Possible alternative solutions
A Plus Health and Safety Presented by Glenda Shaw 38
Conflict itself does not cause problems 1048715 The way people react or respond in conflict causes problems 1048715 We have choices
Speak when you are angry - and you will make the best speech youll ever regret - Laurence J Peter
A Plus Health and Safety Presented by Glenda Shaw 39
A Plus Health and Safety Presented by Glenda Shaw 40
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
A Plus Health and Safety Presented by Glenda Shaw 34
A Plus Health and Safety Presented by Glenda Shaw 35
A Plus Health and Safety Presented by Glenda Shaw 36
Acceptance
The way I see it if you want the rainbow you gotta put up with the rain
Dolly PartonA Plus Health and Safety
Presented by Glenda Shaw 37
You have been employed as a supervisor in the same department for 4 years You are well respected and do a good job A new supervisor has recently been appointed whom you have to work with They are continually re-organising the section re-prioritising work which you have allocated and questioning your judgement openly
Try to identify1 Potential reasons for conflict2 Your initial reaction and solution3 Other information you might require4 Possible alternative solutions
A Plus Health and Safety Presented by Glenda Shaw 38
Conflict itself does not cause problems 1048715 The way people react or respond in conflict causes problems 1048715 We have choices
Speak when you are angry - and you will make the best speech youll ever regret - Laurence J Peter
A Plus Health and Safety Presented by Glenda Shaw 39
A Plus Health and Safety Presented by Glenda Shaw 40
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
A Plus Health and Safety Presented by Glenda Shaw 35
A Plus Health and Safety Presented by Glenda Shaw 36
Acceptance
The way I see it if you want the rainbow you gotta put up with the rain
Dolly PartonA Plus Health and Safety
Presented by Glenda Shaw 37
You have been employed as a supervisor in the same department for 4 years You are well respected and do a good job A new supervisor has recently been appointed whom you have to work with They are continually re-organising the section re-prioritising work which you have allocated and questioning your judgement openly
Try to identify1 Potential reasons for conflict2 Your initial reaction and solution3 Other information you might require4 Possible alternative solutions
A Plus Health and Safety Presented by Glenda Shaw 38
Conflict itself does not cause problems 1048715 The way people react or respond in conflict causes problems 1048715 We have choices
Speak when you are angry - and you will make the best speech youll ever regret - Laurence J Peter
A Plus Health and Safety Presented by Glenda Shaw 39
A Plus Health and Safety Presented by Glenda Shaw 40
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
A Plus Health and Safety Presented by Glenda Shaw 36
Acceptance
The way I see it if you want the rainbow you gotta put up with the rain
Dolly PartonA Plus Health and Safety
Presented by Glenda Shaw 37
You have been employed as a supervisor in the same department for 4 years You are well respected and do a good job A new supervisor has recently been appointed whom you have to work with They are continually re-organising the section re-prioritising work which you have allocated and questioning your judgement openly
Try to identify1 Potential reasons for conflict2 Your initial reaction and solution3 Other information you might require4 Possible alternative solutions
A Plus Health and Safety Presented by Glenda Shaw 38
Conflict itself does not cause problems 1048715 The way people react or respond in conflict causes problems 1048715 We have choices
Speak when you are angry - and you will make the best speech youll ever regret - Laurence J Peter
A Plus Health and Safety Presented by Glenda Shaw 39
A Plus Health and Safety Presented by Glenda Shaw 40
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
Acceptance
The way I see it if you want the rainbow you gotta put up with the rain
Dolly PartonA Plus Health and Safety
Presented by Glenda Shaw 37
You have been employed as a supervisor in the same department for 4 years You are well respected and do a good job A new supervisor has recently been appointed whom you have to work with They are continually re-organising the section re-prioritising work which you have allocated and questioning your judgement openly
Try to identify1 Potential reasons for conflict2 Your initial reaction and solution3 Other information you might require4 Possible alternative solutions
A Plus Health and Safety Presented by Glenda Shaw 38
Conflict itself does not cause problems 1048715 The way people react or respond in conflict causes problems 1048715 We have choices
Speak when you are angry - and you will make the best speech youll ever regret - Laurence J Peter
A Plus Health and Safety Presented by Glenda Shaw 39
A Plus Health and Safety Presented by Glenda Shaw 40
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
You have been employed as a supervisor in the same department for 4 years You are well respected and do a good job A new supervisor has recently been appointed whom you have to work with They are continually re-organising the section re-prioritising work which you have allocated and questioning your judgement openly
Try to identify1 Potential reasons for conflict2 Your initial reaction and solution3 Other information you might require4 Possible alternative solutions
A Plus Health and Safety Presented by Glenda Shaw 38
Conflict itself does not cause problems 1048715 The way people react or respond in conflict causes problems 1048715 We have choices
Speak when you are angry - and you will make the best speech youll ever regret - Laurence J Peter
A Plus Health and Safety Presented by Glenda Shaw 39
A Plus Health and Safety Presented by Glenda Shaw 40
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
Conflict itself does not cause problems 1048715 The way people react or respond in conflict causes problems 1048715 We have choices
Speak when you are angry - and you will make the best speech youll ever regret - Laurence J Peter
A Plus Health and Safety Presented by Glenda Shaw 39
A Plus Health and Safety Presented by Glenda Shaw 40
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
A Plus Health and Safety Presented by Glenda Shaw 40
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
Avoiding
Competing
Collaborating
Accommodating
Compromising
A Plus Health and Safety Presented by Glenda Shaw 41
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
Irsquoll think about it tomorrow
Goal Remove
Use when issue is not important
A Plus Health and Safety Presented by Glenda Shaw 42
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
OUR WAY ldquoTwo heads are better than onerdquo Goal winwin
Use when time and cost permit
A Plus Health and Safety Presented by Glenda Shaw 43
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
My Way My Way or the Highway
Goal To win
Action is required and all other options are
closedA Plus Health and Safety Presented by Glenda Shaw 44
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
YOUR WAY
ldquoItrsquos ok with merdquo
Goal to yieldA Plus Health and Safety
Presented by Glenda Shaw 45
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
Half WAY ldquoLetrsquos make a dealrdquo
Goal middle ground
A Plus Health and Safety Presented by Glenda Shaw 46
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
bullWhen facing a conflict consider the following
bullThe Relationship bullThe Situation bullThe Other Person bullYour Goals
A Plus Health and Safety Presented by Glenda Shaw 47
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
Read
Respond
Reflect
Recognize
A Plus Health and Safety Presented by Glenda Shaw 48
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
Hear them out
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
A Plus Health and Safety Presented by Glenda Shaw 49
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
The true measure of a man is not how he behaves in moments of comfort and convenience but how he stands at times of controversy and challenges Martin Luther King Jr
A Plus Health and Safety Presented by Glenda Shaw 50
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
RevisitTaking the good with the
badGrow
The only real mistake is the one from which we learn nothing John Powell
A Plus Health and Safety Presented by Glenda Shaw 51
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her ~David Brinkley
A Plus Health and Safety Presented by Glenda Shaw 52
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
~Ben Jonson Never argue with a fool onlookers may not be able to tell the difference
A Plus Health and Safety Presented by Glenda Shaw 53
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
Spoken Words Written Words Visual Images Body language
A Plus Health and Safety Presented by Glenda Shaw 54
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
The exchange of thoughts messages or information as by speech signals writing or behavior
A Plus Health and Safety Presented by Glenda Shaw 55
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
A Plus Health and Safety Presented by Glenda Shaw 56
Sender Encodes
Receiver Decodes
Transmission
Feedback
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
One- way
SendergtgtgtReceiver
Two- Way
SenderltltltgtgtgtReceiver
A Plus Health and Safety Presented by Glenda Shaw 57
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
ParaphraseA Plus Health and Safety
Presented by Glenda Shaw 58
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
Noise External Internal
A Plus Health and Safety Presented by Glenda Shaw 59
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
ldquoIrdquo messages
From your perspective
Using ldquoIrdquo language not ldquoyourdquo language
Without blaming
Without demanding
A Plus Health and Safety Presented by Glenda Shaw 60
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
Ability to put yourself in anotherrsquos shoes
Understanding anotherrsquos perspective
A Plus Health and Safety Presented by Glenda Shaw 61
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
A Plus Health and Safety Presented by Glenda Shaw 62
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
A Plus Health and Safety Presented by Glenda Shaw 63
- Conflict Resolution
- Activity 1
- Activity 2
- Write a sentence describing Conflict
- Conflict
- Slide 6
- Slide 7
- What Cause Conflict
- Culture race and ethnicity
- Should the US intervene in the internal affairs of other countries
- Your company is working on a campaign for children Your team has been assigned to work on a 2 Millions dollars projects The CEO has chosen two areas of interest Your team must decided where these funds will be allocated
- Gender and sexuality
- Men vs Women
- A well respected gay couple that is financially stable and well educated desires to adopt a child from a local childrenrsquos home The decision rest in the hand of you and your team
- Knowledge
- Impressions of the Messenger
- Previous experiences
- Slide 18
- Slide 19
- Passive 7-12
- Assertive 13- 22
- Aggressive 23-29
- Slide 23
- Write a sentence describing perception
- You and Your perception
- Slide 26
- Belief ndash An emotional Acceptance from self-talk
- Activity 3
- What Do You see now
- Slide 30
- Slide 31
- Who Makes the best Cars
- Greatest Basketball Player in the NBA
- Slide 34
- Slide 35
- Whorsquos perception is right and whorsquos wrong
- Slide 37
- Activity
- Conflict is NORMAL
- Bobby Knight
- 5 Conflict Responses
- Avoiding
- Collaborating (most popular)
- Slide 44
- Accommodating
- Which Style to Use
- 4 Rrsquos in RESOLVING CONFLICT
- Read
- Response ndash Internal feelings being displayed externally
- Reflect
- Recognize
- Communication
- Ways in Which We Communicate
- What is Communication
- Communication Process
- Types of Communication
- Features of Effective Communication
- Communication Barriers
- Taking Ownership
- Empathy
- Clinton vs Obama
- Practice
-
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