comprehensive program review november 16, 2012. increased contract agencies : april 2012 ma parole...

Comprehensive Program ReviewNovember 16, 2012

Increased Contract agencies:April 2012 MA Parole Board utilized bedsOctober 2012 Norfolk Sheriff’s Office utilized bedsSteadily increasing bed utilization by developing relationships with key staff at the contracting agenciesImplemented Command Structure, stabilized staffing, restructured staff schedules, updated video camera monitors, established resident room decorum standards and updated resident handbooks. Improved Case Management:APD conducts individual bi-weekly meetings with Case Managers.On alternating weeks APD meets with Case Managers, Intake/Release Coordinator and Program Monitor Supervisor.

Improving Community Networking ResourcesBoston Public Health Commission- Men’s Health &

RecoveryWhittier Street Health Center, Structured Outpatient

Addition Program, Mental Health Counseling, Family Services, Health Services, Dental & Pharmacy Services, Housing. Also…

STRIVE SPAN

StepRox Father Friendly

Gavin Foundation AA & NA

St. Cecelia’s Monday Night Meeting Financial Mtg w/ Sovereign

Road to Redemption

Increased resident programming both in-house and in the community.

Transitional Skills (2x week) Life Skills focused on employment preparation Job Opportunities & placement (SCSD)

Hosted a delegation from China, Prof. WU Zongxian, College for Criminal Law Science of Beijing Normal University, Director – Research Center of Community Corrections

Resident Room Painting to improve the “Quality Living Space”

New metal bunk beds

Outside landscaping, angel & fence repair

The Fenway Advisory Board was very happy with CRJ

Interior Cleaning & Painting

New Dayroom & Furniture to enhance the “Quality Living Space”

Capital Project to renovate bathroom/showersAbatement Company to remove the covering on the pipe in the basement hallway

Update the Policy & Procedure Manual (2009) Develop a Tool Crib Accountability Plan (11/12) Develop a Key Control system Develop Security Post Orders Implement weekly, monthly, quarterly operational

paperwork Begin to develop ACA accreditation files for May

2013 audit. Have CRJ Fiscal supply operational contracts Hire an Employment Specialist to improve

employment opportunities for the residents Improve staff training opportunities

STAFFING

Staff Turnover Rates•Performance Evaluations•

Staff Training•

Last CPR (July-December 2012), the turnover rate for Brooke House was 36.7%

Data obtained from MMRs

Data obtained from HR Department & HR Personnel Summary

Month FT PT

April 3 0

May 6 0

June 6 0

July 2 0

August 5 0

September 0 0

Average 3.67 0

Last CPR (July-December 2012), average of 2.83 overdue FT performance evaluations

Data obtained from MMRs

PROGRAMMING

• Utilization• Successful Completions• Completion with:- Employment- Permanent housing

Utilization rate for the above six months was 62.82%This CPR, Brooke House averaged 40.83 clients for April-September 2012Last CPR, Brooke House averaged 40.12 clients for April-September 2012

Data obtained from MMRs

Average of 40.89% of clients completed with employment. Last CPR 25% completed with employment.Average of 91.41% of clients completed with housing. Last CPR 99% completed with housing.Average of 18.92% of clients were terminated before completing the program.Average of 81.82% of clients successfully completed the program. Last CPR, 73% successfully completed the program.

Data obtained from MMRs

CLIENT RELATED

• Clinical Hours• Walk-Aways• Medication

Total Hours: 3464Total Life Skills Hours: 2645Total Cognitive-Behavioral Hours: 819

Average Total Hours per client/month: 14.14Average Life Skills Hours per client/month: 10.8; last CPR was 4 hours.Average Cognitive-Behavioral Hours per client/month: 3.34; last CPR was 4.5 hours.

Data obtained from MMRs

Data obtained from MMRs

Month BrookeSCSD

BrookeDOC

BrookeParole

March 0 0 0

April 0 0 0

May 0 0 0

June 0 0 0

July 0 1 0

August 0 0 0

TOTAL 0 1 0

Data obtained from MMRs

Last CPR, 0 medication incidents over that time period (April-September 2012).

Data obtained from MMRs

Quality Assurance

Key MMR Results•

Satisfaction Surveys•

Average of 81.82% of clients successfully completed the programAverage of 91.41% of clients completed with housing100% of clients completed the program with IDAverage of 96.88% of clients completed the program with a full discharge planNo medication incidents for the above time frame99.97% negative drug tests462 community service hoursNo written deficiencies

Client Satisfaction Survey Results June 2012

Data obtained from Adult Satisfaction Surveys June 2012

Data obtained from Adult Satisfaction Surveys June 2012

Client Satisfaction Survey Results June 2012

Data obtained from Adult Satisfaction Surveys June 2012

Client Satisfaction Survey Results June 2012

Data obtained from Adult Satisfaction Surveys June 2012

Client Satisfaction Survey Results June 2012

• See Handout