compliments & complaints. good food verses bad food
Post on 12-Jan-2016
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Compliments & Complaints
Good food verses bad food
Feeling, flavor and taste
Taste 味道• sour• sweet• bitter• spicy, hot• salty• tangy• stale
• hot, cold• tough, hard• chewy• fine, smooth• soft, tender• crispy• crunchy• rich• creamy• greasy• juicy, moist
Mouth Feel 口感
Flavor 風味• Our milkshakes have 6 different flavors. – strawberry, banana, mango, – vanilla, chocolate, coffee
• Flavor = taste + smell
It’s a very
light filling sour sweet bitter spicy (hot) salty
delicioustastytastelessmouthwatering
dish.
This meal is
delicious enjoyableterrificwonderfuldelightfullovelypleasantflavo(u)rfulappetizing awfulterriblerevolting
This food tastes
This salad is
badfunnystrange
oldnot freshlimp
The steak/meat is undercookedovercookedunderdoneoverdonerawrarebloodytoo toughharddrychewy rancid
These eggs are rawrunny
too softtoo hard
underdoneoverdone
not fresh
This toast is too darktoo lightburnt
stale
soggydamp
moldy
This soup is not hot (enough)lukewarmwatery
tastelessflavorlessbland
too oilygreasy
spoiled
This tea/coffee is coldtoo weak too strong too bitterflatmildoffawfulterriblelousy
Personal feelings
I amI feel
tiredthirsty hungry sleepywell (good)
I can smell taste
the food (dish)
Common tableware’s problems• napkin, paper towel,
tissue paper
• knife, fork, spoon
• bowl, plate, saucer
• glass, cup, mug
• ash tray, tray
• stained• dirty• chipped• broken• cracked• bent• blunt• missing
napkin paper towel
tissue paper toilet paper
knife, fork, spoon
bowl, plate, saucer
glass, cup, mug
ash tray tray
Complaints 顧客抱怨• This napkin has stains. 這餐巾 ( 口布 ) 有汙點
• This napkin is dirty (not clean). 這餐巾 ( 口布 ) 是髒的
• The knife (fork, spoon) is bent (blunt). 這刀子 ( 叉 , 匙 ) 是彎曲的 ( 鈍的 )
• This plate (bowl) is chipped (broken). 這盤子 ( 碗 ) 有缺角 ( 是破的 )
• This cup (glass) is cracked. 這杯子 ( 玻璃杯 ) 有裂縫
• Arranged table is close to the toilet. 桌子太靠近廁所
• The service is slow. 服務很慢• I have been waiting for a long time.• The soup is cold. 湯是冷的• There are insects (cockroach/fly) in my food. 食物有
蟲• There is a hair in my soup.• The room temperature is too warm (too cold). 室內溫度太溫暖 ( 太冷 )• Food is not fully cooked. 食物沒煮熟• Impolite waiter. 不禮貌的服務生• Filthy tablecloth. 桌布髒• Loud music. 音樂太吵
• I am not happy with my • I think there is something wrong with the
steak.pork.salad.dessert.coffee.tea.
• There is a missing .• I have no .
spoonforkknifecupglassplatebowl
ask for a new one
CanCouldMay
get havechange
another one?我能換另一個嗎?
A new one?我能有個新的嗎?
me a new one? 能給我個新的嗎?
Iwe
Could youCan you
givegetbring
Waiter/waitress answers…
• (How) can I help?• Is there anything wrong?• What’s the problem, sir?
• I am (terribly/really/very) sorry (about that).• My apologies. Sir/Ma’am.• Please accept my apologies.• I apologize for the mistake (this trouble/the
delay/ the inconvenience/ the mix up).
• I’ll change/replace it for you.• I’ll get/bring you one immediately (right away/at
once/straight away).• I’ll get/bring you another one (a clean one/a hot
one/ some more).
• Would you like to change it for something else?• We’d like to offer you complimentary drinks.• We would like to give you a discount on your
meals.
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