communication 101

CommunicationSOTAS

Nic StephenForte - Trainingwww.yourforte.com.aunic@yourforte.com.au

• Activities• Fun & something a bit different• Some science behind communication• Social Styles inventory• Crash course in Social Media • The nuts and bolts of effective comms• Some more games! • Other things you want …. so some ideas please

Today’s Session

Effective Communication requires ….

• Active Listener,• Effective Presenter,• Quick Thinking,• A Win-Win Negotiator.• Understanding of others

needs• Planning• Good decision making

The Fundamentals

Stakeholders…

Who are we relating today to?

Process of Communication

Sender

Method

Receiver

Sender

1. Understand your objective. Why are you?

2. Understand your audience. What do they need to know?

3. Plan what you want to say, and how you'll send the message.

4. Seek feedback on how well your message was received.

Planning your communication

The Text-tualisation

DETAILS:

Consider the most important parts of what you just heard - list the top 3 - 5 READING 1

READING 2

READING 3

READING 4

READING 5

Date: 31st July 2011

Workshop: Communication

Activity: Delivery & Decoding of information

1. Face to face2. Email3. Phone4. Letter / Memo5. Report / Newsletter6. Website / Social Media7. Others?

Method is all Important …..

Method

Verbal Communication:

• Strength - Role of Body Language.

• Weakness - Not possible to give long list of directions

Written Communication:• Strength - A proof of a communication

• Weakness - Written words does not show a person’s actual feelings.

Strengths and Weaknesses

When you determine the best way to send a message, consider the following:

• The sensitivity and emotional content of the subject.

• How easy it is to communicate detail.• The receiver's preferences. • Time constraints. • The need to ask and answer questions.

Choosing the Right Method

• Review your style.• Avoid jargon or slang.• Check your grammar and punctuation.• Check for tone, attitude, and other subtleties. • If you think the message may be misunderstood, it

probably will. • Take the time to clarify it!

Writing a clear, well crafted message

The Text-tualisation

DETAILS:

Consider the most important parts of what you just heard - list the top 3 - 5 READING 1

READING 2

READING 3

READING 4

READING 5

Date: 31st July 2011

Workshop: Communication

Activity: Delivery & Decoding of information

• Look at the person. • Pay attention to body language. • Avoid distractions. • Nod and smile to acknowledge. • Occasionally think back about

what the person has said.• Ask questions• Allow the person to speak, without

thinking about what you'll say next.

• Don't interrupt.

Method is all Important …..

Receiver

By watching the facial expressions, gestures, and posture of the person, you can spot:

• Confidence levels. • Defensiveness. • Agreement. • Comprehension (or lack of understanding). • Level of interest. • Level of engagement with the message. • Truthfulness (or lying/dishonesty).

Feedback ….

Effective listening is called active listeningTo listen actively, give your undivided attention to the speaker:

• People speak @ 100 to 175 WPM but can listen @ 300 WPM.

• Only ne part of mind pays attention, so it is easy to drift off.

Listen with a purpose.

• Purpose can be in gaining info, directions, understanding, solve problems, share interest, etc

• If it is difficult to concentrate then repeat the speakers words in your mind.

ACTIVE LISTENING

Some major areas of nonverbal behaviors to explore are:

• Eye contact• Facial expressions• Gestures• Posture and body orientation• Proximity• Humor

Effective Non Verbals

The Lightman Factor

SWOT

StrengthsWeaknessesOpportunitiesThreats

The 5 conditions of controlling events

1. There are events we can’t control

2. There are events we think we can’t control, but we

can

3. There are events that we can control, but we don’t

4. There are events we think we can control, but we

really can’t

5. There are events we can control

Sneak a peak game

Removing the Visual