communicating with ur boss
Post on 07-Apr-2018
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Communicating Effectively withCommunicating Effectively with
your Bossyour Boss
Wendy Hamilton HoelscherWendy Hamilton Hoelscher
Learning and Organizational DevelopmentLearning and Organizational Development
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ObjectivesObjectives
Understand what it means to manage upUnderstand what it means to manage up
and why it is importantand why it is important
Diagnose your managers work style andDiagnose your managers work style andyour own work styleyour own work style
Develop strategies for managing yourDevelop strategies for managing your
managermanager
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Management DefinedManagement Defined
Management is a discipline an organizedManagement is a discipline an organized
body of knowledge and as such isbody of knowledge and as such is
applicable everywhere it is also culture.applicable everywhere it is also culture.
Management is a social function andManagement is a social function and
embedded in a culture of values, customs,embedded in a culture of values, customs,
and beliefs of an organizationand beliefs of an organization
Peter DruckerPeter Drucker
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Best Boss, Worst BossBest Boss, Worst Boss
Group 1: What were some of the qualitiesGroup 1: What were some of the qualities
and of quirks of theand of quirks of the bestbest boss youboss you
ever had?ever had?
Group 2: What were some of the qualitiesGroup 2: What were some of the qualities
and quirks of theand quirks of the worstworst boss youboss youever had?ever had?
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Managing up means Managing up means
focusing on the relationship withfocusing on the relationship with
your boss to obtain the bestyour boss to obtain the bestresults for you, your boss andresults for you, your boss and
your organizationyour organization
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The Managerial ConundrumThe Managerial Conundrum
Managers are typically hired for theirManagers are typically hired for theirtechnical competence and thentechnical competence and then
rewarded with managerialrewarded with managerialresponsibilities.responsibilities.
BUT ---BUT ---
There is no Management Fairy toThere is no Management Fairy tomake new managers managersmake new managers managers
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Lets Begin Lets Begin
Think about your relationship with your currentThink about your relationship with your current
bossboss
What works wellWhat works well
What doesnt workWhat doesnt work
What keeps you awake at nightWhat keeps you awake at night
What keeps your boss awake at nightWhat keeps your boss awake at night
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Unskilled at Boss RelationshipsUnskilled at Boss Relationships(from Lombardo and Eichinger)(from Lombardo and Eichinger)
Not comfortable with bossesNot comfortable with bosses
May be tense in bosss presenceMay be tense in bosss presence
May not be open to coaching or directionMay not be open to coaching or directionfrom the bossfrom the boss
Problems dealing comfortably with authorityProblems dealing comfortably with authority
Poor boss relationship gets in the way ofPoor boss relationship gets in the way ofpersonal productivitypersonal productivity
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Skilled at Boss RelationshipsSkilled at Boss Relationships(from Lombardo and Eichinger)(from Lombardo and Eichinger)
Responds and relates well to bossesResponds and relates well to bosses
Would work harder for a good bossWould work harder for a good boss
Is open to learning from bosses who areIs open to learning from bosses who aregood coaches and who provide latitudegood coaches and who provide latitude
Likes to learn from those who have beenLikes to learn from those who have been
there beforethere before Easy to challenge and develop, comfortablyEasy to challenge and develop, comfortably
coach-ablecoach-able
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Overused Skill Boss RelationshipsOverused Skill Boss Relationships(from Lombardo and Eichinger)(from Lombardo and Eichinger)
Over-dependence on bosses and highOver-dependence on bosses and high
status figures for advice and counselstatus figures for advice and counsel
May shut out other sources of feedback andMay shut out other sources of feedback andlearninglearning
Picks the wrong boss to modelPicks the wrong boss to model
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Some Causes for Poor BossSome Causes for Poor Boss
RelationshipsRelationships Boss doesnt think you are as good as you thinkBoss doesnt think you are as good as you think
you areyou are You think the boss has the job you shouldYou think the boss has the job you should
Large gap in skills leading to undervaluing/ notLarge gap in skills leading to undervaluing/ notrespecting the other (either direction)respecting the other (either direction) Mismatches in ethics, values and integrityMismatches in ethics, values and integrity Mismatches in management practicesMismatches in management practices
Mismatches in style, philosophy, pace andMismatches in style, philosophy, pace andmotivationmotivation Poor communication in both directionsPoor communication in both directions
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Circle of Influence/Circle ofCircle of Influence/Circle of
ConcernConcern
Circle of Concern
Circle of Influence
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Key FactorsKey Factors
1.1. Understanding your bosss work styleUnderstanding your bosss work style
2.2. Understanding your bosss goals andUnderstanding your bosss goals and
prioritiespriorities3.3. Understanding how your role links to yourUnderstanding how your role links to your
managers work and organizationalmanagers work and organizational
successsuccess
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Management Styles: LogicManagement Styles: Logic
Prefers detailed analyses and factsPrefers detailed analyses and facts
Be able to answer tough questionsBe able to answer tough questions
Explain processes and methodologyExplain processes and methodology Be correct!Be correct!
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Management Style:Management Style:
Visionary/CreativeVisionary/Creative
Prefer top and bottom line discussionsPrefer top and bottom line discussions
Engaged through discussion, questionsEngaged through discussion, questions
Brainstorm rather than data dumpBrainstorm rather than data dump Cant be done not in the vocabularyCant be done not in the vocabulary
Emphasize positivesEmphasize positives
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Management Styles: RelationshipManagement Styles: Relationship
Values connection and collaborationValues connection and collaboration
Discusses work and life outside workDiscusses work and life outside work
Be prepared to discuss how implementationBe prepared to discuss how implementationof an idea will impact the teamof an idea will impact the team
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Management Style: EgoManagement Style: Ego
Driven and competitiveDriven and competitive
Show how ideas benefit the manager and/orShow how ideas benefit the manager and/or
the teamthe team Will modify what you do to put own stampWill modify what you do to put own stamp
on the resultson the results
Smells fear, be confidentSmells fear, be confident
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Management Styles: Action OrientedManagement Styles: Action Oriented
Task focusedTask focused
Can do and will more than othersCan do and will more than others
Everything a priorityEverything a priority Diplomatically push back to get realisticDiplomatically push back to get realistic
goals and timelinesgoals and timelines
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Management Style: PerfectionistManagement Style: Perfectionist
Values getting things done right with highestValues getting things done right with highest
qualityquality
Requests do-oversRequests do-overs Have others look over your work beforeHave others look over your work before
handing it offhanding it off
Dont take it personallyDont take it personally
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Work Styles: Your BossWork Styles: Your Boss
Formal or informal?Formal or informal?
Briefed in writing or brainstorming?Briefed in writing or brainstorming?
Energized or annoyed by sidebars?Energized or annoyed by sidebars? Hands on or regular, informal updates?Hands on or regular, informal updates?
Energized or avoids conflict?Energized or avoids conflict?
Decisive or open-ended?Decisive or open-ended?
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Work Styles: YouWork Styles: You
Formal or informal?Formal or informal?
Briefed in writing or brainstorming?Briefed in writing or brainstorming?
Energized or annoyed by sidebars?Energized or annoyed by sidebars? Hands on or regular, informal updates?Hands on or regular, informal updates?
Energized or avoids conflict?Energized or avoids conflict?
Decisive or open-ended?Decisive or open-ended?
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Managing Up Speed BarsManaging Up Speed Bars
Understand your bosss wants/needsUnderstand your bosss wants/needs
Understand your wants/needsUnderstand your wants/needs
Agree to clear expectationsAgree to clear expectations
Understand how you like to be managedUnderstand how you like to be managed
Remember to deliver the good newsRemember to deliver the good news
Be appropriate but dont sugar-coat bad newsBe appropriate but dont sugar-coat bad news
Pick your battles and words carefullyPick your battles and words carefully
Help manage time yours and theirsHelp manage time yours and theirs
You do have the power to make things better!You do have the power to make things better!
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The TriggersThe Triggers
What sets your boss off?What sets your boss off?
What are your bosss hotWhat are your bosss hot
buttons?buttons?
What does your boss doWhat does your boss do
when a hot button iswhen a hot button is
triggered?triggered?
What sets you off?What sets you off?
What are your hotWhat are your hot
buttons?buttons?
What do you do when aWhat do you do when a
hot button is triggered?hot button is triggered?
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Some Advice from FYISome Advice from FYI
No loose lipsNo loose lips
Depersonalize and be neutralDepersonalize and be neutral
Learn from the situationLearn from the situation
Realize it could be youRealize it could be you
Careers are made and broken on adversityCareers are made and broken on adversity
Face the bossFace the boss
Strike a bargain with yourself to do your best Strike a bargain with yourself to do your best your career will continue past this bossyour career will continue past this boss
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Keys to Managing a Rocky BossKeys to Managing a Rocky Boss
RelationshipRelationship
Work to leave behind the least amount ofWork to leave behind the least amount oflong-term noise for yourself and thelong-term noise for yourself and theorganization.organization.
Keep your head down.Keep your head down. Focus your communications with the bossFocus your communications with the boss
on work-specifics.on work-specifics.
Think of five ways to accomplish anythingThink of five ways to accomplish anythingand try them all!and try them all!
Access your network for performance help.Access your network for performance help.
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Putting it All Together: An ActivityPutting it All Together: An Activity
1.1. SelectSelect oneone issue with your boss that, ifissue with your boss that, ifresolved, will make your work life betterresolved, will make your work life better
2.2. Diagnose your boss and diagnose yourselfDiagnose your boss and diagnose yourself
using work styles, management styles andusing work styles, management styles andtriggerstriggers
3.3. Identify ways to manage up to resolve thisIdentify ways to manage up to resolve this
issueissue4.4. Identify one thing you can do immediatelyIdentify one thing you can do immediately
to resolve your boss issueto resolve your boss issue
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