communicating effectively with employees
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COMMUNICATE - SLIDE 1 OF 56 © Copyright Compliware !!"
SAFETY TRAINING
CORPORATE
SAFETY TRAINING
© Copyright Compliware !!"
OS#A $ CF% 1$1!&1$6
COMMUNICATING SAFETYTO EM'LO(EES
WELCOME
% TC-141
SAFETY
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COURSE OBJECTIVES
Discuss How To Communic!" E##"c!i$"%&'
Discuss How E##"c!i$" Communic!ion Im()o$"s S#"!&'
Discuss Su(")$iso) R"s(onsi*i%i!i"s'
Discuss T+" Conc"(!s O# Communic!ion'
In!)o,uc" T+" A(()is% )oc"ss'
)#AT )E )ILL CO*E% DU%IN+ T#IS T%AININ+ SESSION,
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BASIS FOR THIS COURSE
E##"c!i$" Communic!ion R"su%!s In A S#") .o)/(%c"'
E##"c!i$" Communic!ion R"su%!s In Hi0+") )o,uc!i$i!&'
D"$"%o(m"n! O# Im()o$", A!!i!u,"s Tow), .o)/'
Goo, A!!i!u,"s R"su%! In )o,uc!i$" .o)/'
Goo, A!!i!u,"s D)i$" S#" B"+$io)s'
S#" B"+$io)s M"n S#") .o)/(%c"'
)#( T#IS T%AININ+ IS ESSENTIAL TO (OU% SAFET( AT )O%.,
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A%% Em(%o&""s'
S#"!& Commi!!""s'
Co)(o)!" Mn0")s'
D"()!m"n! Mn0")s'
Fi)s! in" Su(")$iso)s'
Acci,"n! In$"s!i0!ion T"m M"m*")s'
COURSE ATTENDEES
)#O S#OULD ATTEND T#IS T%AININ+ SESSION,
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YOUR INSTRUCTOR
YOUR INSTRUCTOR
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ABOUT THIS COURSE
T+is Cou)s" Is In!"n,", To )o$i," Su(")$iso)s An,
Em(%o&""s .i!+ An O$")$i"w O# T+" T"c+ni2u"s T&(ic%%&
Us", In Communic!in0 E##"c!i$"%& A! .o)/' T+is T)inin0 .i%%
Ai, Si0ni#icn!%& T+os" Su(")$iso)s .+o H$" No! Us", T+"s"T"c+ni2u"s In T+"i) D&-!o-,& Du!i"s An, R"s(onsi*i%i!i"s In
T+" s!' T+" T)inin0 Is No! M"n! To R"(%c" O!+") T)inin0
R"2ui)", B& T+is Com(n& O) O!+") Ou!si," A0"nci"s'
T#E SCO'E OF T#IS COU%SE,
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7/56COMMUNICATE - SLIDE 0 OF 56 © Copyright Compliware !!"
Im()o$" 3u%i!&'
Im()o$" A*s"n!""ism'
Min!in H((i") .o)/ Fo)c"'
R",uc" Inu)& n, I%%n"ss R!"s'
Acc"(!nc" o# Hi0+-Tu)no$") Jo*s'
.o)/")s F""% Goo, A*ou! T+"i) .o)/'
R",uc" .o)/") Con#%ic! in !+" Con,uc! o# .o)/'
E%"$!" .o)/ E!+ics !o Hi0+") "$"% o# Aw)"n"ss'
+OOD COMMUNICATION )ILL #EL',
COMMUNICATION IS IMORTANT
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COMMUNICATION %EUI%ES,
A M"ss0"'
Un,")s!n,in0'
A S"n,") An, A R"c"i$")'
COMMUNICATION IS IMORTANT
AUTHORITY 5 ACCOUNTABIITY
EMOYEES
SUERVISION
MGMT'Two .& S!)""!
6Con!inu",7
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.HAT IS COMMUNICATION8
Communic!ion Is O#!"n R"#"))", To As T+" N"!wo)/ T+!
Bin,s To0"!+") A%% O# T+" M"m*")s An, Ac!i$i!i"s .i!+in An
O)0ni9!ion' T+is Is Don" T+)ou0+ T+" T)nsmission O#
In#o)m!ion: I,"s: An, A!!i!u,"s' Communic!ion S&s!"msMus! H$" Con!)o%s In %c" .+ic+ M"su)" T+"i)
E##"c!i$"n"ss' Communic!ion Is T+" ;"& To D"$"%o(m"n! An,
Min!"nnc" O# A Goo, F%ow O# In#o)m!ion To An, F)om A%%
Em(%o&""s An, Mn0"m"n!'
LET2S DEFINE O%+ANI3ATIONAL COMMUNICATION,
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is!"n Ac!i$"%&'
Communic!" Concis"%&'
D"$o!" Tim" An, A!!"n!ion'
Mn0" Tim" An, S"! )io)i!i"s'
Gi$" C%"): E##"c!i$" Ins!)uc!ions'
B" F%"
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.)i!" E##"c!i$"%&: Don=! Mi< Issu"s'
D"$"%o( .)i!!"n 6A!!in*%"7 Go%s'
D"#in" Jo* 3u%i#ic!ions In Su##ici"n! D"!i%'
.)i!" Concis"%&: Don=! O$") Com(%ic!" Issu"s'
)"()" Concis" Ac!ion %ns Fo) C)i!ic% Ts/s'
R", An, Un,")s!n, .)i!!"n Co)(o)!" o%ici"s'
E
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MANAGEMENT=S ROE
Su((o)! T+" )o0)m'
;now T+" .)i!!"n o%ici"s'
G"! In$o%$", In S#"!&' ")n>
Ensu)" You) Su((o)! Is Visi*%"'
Im(%"m"n! .&s To M"su)" E##"c!i$"n"ss'
Au,i! T+" Fci%i!& To D"!")min" S("ci#ic S#"!& N"",s'
A!!"n, T+" Sm" T)inin0 As You) .o)/")s'
In!")c! .i!+ You) .o)/")s: ")n T+"i) )o*%"ms'
Insis! On ")io,ic Fo%%ow-u( 5 )o0)m R"$i"w' Fo%%ow-u( On T+" Ac!ions You Too/'
SU''O%T F%OM MANA+EMENT IS C%ITICAL,
Safety
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THE SUERVISOR=S ROE
En#o)c" E
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;now T+" T)inin0 N"",s O# His O) H") .o)/")s'
B" Aw)" O# C+n0in0 Con,i!ions R"2ui)in0 N"w T)inin0'
B" Cons!n!%& Aw)" O# S#"!& Con,i!ions In T+" .o)/(%c"'
Ensu)" .o)/")s A)" Inc%u,", In T+" S#"!& )oc"ss'
So%ici! I,"s Fo) S#"!& Im()o$"m"n!s F)om .o)/")s'
In!")c! C%os"%& .i!+ T+" Com(n& S#"!& O##ic")'
H%! An& O(")!ion .+")" ")son% Inu)& Cou%, R"su%!'
R"0),in0 S#"!& T)inin0>
SUERVISOR RESONSIBIITIES
SAFET( T%AININ+ - T#E SU'E%*ISO% MUST,
S#"!&T)inin0
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Ac! As A Con,ui!: U(w), An, Downw),'
Ac! As A Fi%!"): Us" You) E
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T)"! A%% ?N") Miss"s@ As An Acci,"n!'
R"(o)! I! In .)i!in0'
In$"s!i0!" T+" Cus"'
Docum"n! I! In .)i!in0'
D"!")min" Co))"c!i$" M"su)"s'
U(,!" An, Anno!!" .)i!!"n o%ici"s'
Fo%%ow U( To Ensu)" Com(%inc"'
R"0),in0 N") Miss"s>
NEA% MISSES - T#E SU'E%*ISO% MUST,
SUERVISOR RESONSIBIITIES6Con!inu",7
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A(()o()i!" S#"!& T)inin0'
;now%",0" o# ")son% R"s(onsi*i%i!&'
;now%",0" o# S#"!& )oc",u)"s'
;now%",0" o# S#"!& In#o)m!ion'
;now%",0" o# Mc+in"s o) E2ui(m"n!'
;now%",0" o# Fci%i!& O(")!ions'
)#AT2S LEFT IDEALL( IS ATTITUDINAL )#IC# D%I*ES 4E#A*IO%
ELIMINATE UNSAFE 4E#A*IO% T#AT IS D%I*EN 4( LAC. OF,
SUERVISOR RESONSIBIITIES6Con!inu",7
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COMMUNICATE - SLIDE 1" OF 56 © Copyright Compliware !!"
SUERVISOR
RESONSIBIITY ACCOUNTABIITY
DEEGATIONAUTHORITY
R"0),in0 You) A*i%i!& !o Su(")$is">
COM'ONENTS OF SU'E%*ISION,
SUERVISOR RESONSIBIITIES6Con!inu",7
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RESONSIBIITY ACCOUNTABIITY
AUTHORITY
REMOVE ANY ONE AND YOU CANNOT EFFECTIVEY SUERVISE
COM'ONENTS OF SU'E%*ISION,
SUERVISOR RESONSIBIITIES6Con!inu",7
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S#"!& Is On" O# You) S("ci#ic Du!i"s'
You A)" R"s(onsi*%" Fo) Con!)o%%in0 You) .o)/ A)"'
You Mus! B" ;now%",0"*%" O# You) R"s(onsi*i%i!i"s'
Au!+o)i!& Is N"",", To C))& Ou! R"s(onsi*i%i!i"s'
%ES'ONSI4ILIT( IN SU'E%*ISION,
R"0),in0 You) A*i%i!& !o Su(")$is">
SUERVISOR RESONSIBIITIES6Con!inu",7
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COMMUNICATE - SLIDE 1 OF 56 © Copyright Compliware !!"
Au!+o)i!& Is A*so%u!"%& C)i!ic%'
Au!+o)i!& Mus! B" Comm"nsu)!" .i!+ R"s(onsi*i%i!&'
Au!+o)i!& A%%ows You To T/" Ac!ion'
Au!+o)i!& A%%ows You To Co))"c! D"#ici"nci"s'
Au!+o)i!& Mus! B" Con!)o%%",'
Accoun!*i%i!& Is N"",", To Con!)o% Au!+o)i!&'
AUT#O%IT( IN SU'E%*ISION,
SUERVISOR RESONSIBIITIES6Con!inu",7
R"0),in0 You) A*i%i!& !o Su(")$is">
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Accoun!*i%i!& Is T+" C+"c/ An, B%nc"'
Accoun!*i%i!& Mus! B" A(()o()i!"'
Accoun!*i%i!& M"su)"s Com(%inc"'
Accoun!*i%i!& Mus! B" Us", In Consonnc"
.i!+ R"s(onsi*i%i!& An, Au!+o)i!&'
ACCOUNTA4ILIT( IN SU'E%*ISION,
SUERVISOR RESONSIBIITIES6Con!inu",7
R"0),in0 You) A*i%i!& !o Su(")$is">
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TO VARYING DEGREES A
EMOYEES HAVE
RESONSIBIITIES:AUTHORITY
AND ARE ACCOUNTABE
FOR SAFETY'
E*E%(ONE IS %ES'ONSI4LE FO% SAFET(,
SUERVISOR RESONSIBIITIES6Con!inu",7
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THE EMOYEE=S ROE
G"! In$o%$", In T+" S#"!& )o0)m'
Con!)i*u!" To M/" Co))"c!i$" Ac!ions'
Un,")s!n, How You) B"+$io) A##"c!s Jo* S#"!&'
R"(o)! A%% Acci,"n!s An, N")-miss"s Imm",i!"%&'
B" )oc!i$" An, )o#"ssion%'
R"(o)! A%% S#"!& )o*%"ms O) D"#ici"nci"s'
Fo%%ow-u( .i!+ An& A,,i!ion% In#o)m!ion'
SAFETY
STUFF
)IT#OUT EM'LO(EE SU''O%T T#E '%O+%AM )ILL FAIL,
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COMMUNICATE - SLIDE 5 OF 56 © Copyright Compliware !!"
?Fi)s! Im()"ssions T"n, To B"
s!in0 Im()"ssions@
?You N"$") G"! A S"con, C+nc"To M/" A Goo, Fi)s! Im()"ssion@
NE) EM'LO(EE - FI%ST CONTACT,
ERFORMING JOB INSTRUCTION
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COMMUNICATE - SLIDE 6 OF 56 © Copyright Compliware !!"
D"#in" YOUR Go%s Fo) T+" M""!in0'
B" O("n To T+" Go%s O# T+" N"w Em(%o&""s'
B" F%"
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COMMUNICATE - SLIDE 0 OF 56 © Copyright Compliware !!"
ERFORMING JOB INSTRUCTION
Mo!i$!" Tow), S#"!& n, E##ici"n! Jo* Accom(%is+m"n!'
E
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1 O# .+! ." R",'
O# .+! ." H")'
O# .+! ." S""'
O# .+! ." S"" An, H")'
O# .+! ." S& As ." T%/'
O# .+! ." S& As ." Do Som"!+in0'
SAFET( T%AININ+ - )#AT )E %EMEM4E%,
S#"!& Ins!)uc!ion Mus! B" E$%u!",
Con!inu%%& In O),") To Ensu)" .o)/
B"+$io) R"#%"c!s T+" Ou!com"s O#
Co)(o)!" S#"!& T)inin0'
ERFORMING JOB INSTRUCTION6Con!inu",7
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u! T+" Em(%o&"" A! Es"'
D"!")min" T+" Em(%o&""=s Jo* ;now%",0"'
Ensu)" T+" Em(%o&"" Is Com#o)!*%"'
Bui%, Em(%o&""=s In!")"s!'
In!")c! .i!+ T+" Em(%o&""'
Encou)0" )!ici(!ion'
Em(+si9" T+" Em(%o&""=s ")#o)mnc"'
O4 INST%UCTION - MOTI*ATE TO)A%D SAFE 4E#A*IO%,
ERFORMING JOB INSTRUCTION6Con!inu",7
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D"mons!)!" T+" O(")!ion'
Us" A S!"(-*&-S!"( A(()oc+'
S!)"ss ;"& S#"!& oin!s'
Ins!)uc! C%")%& An, Com(%"!"%&'
Ass"ss R"!"n!ion'
ERFORMING JOB INSTRUCTION
O4 INST%UCTION - E7'LAIN AND DEMONST%ATE,
6Con!inu",7
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COMMUNICATE - SLIDE 1 OF 56 © Copyright Compliware !!"
H$" T+" ")n") T"%% An, S+ow'
H$" T+" ")n") E
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T"%% ")n")s .+o To Go To Fo) H"%('
Ass"ss T+"i) Com#o)! "$"% An, u! ")n")s On T+"i) Own'
.!c+ T+"m C%os"%& Du)in0 T+"i) .o)/ H),"nin0 ")io,'
Fo%%ow-u( O#!"n
ERFORMING JOB INSTRUCTION
As/ 3u"s!ions'
Encou)0" 3u"s!ions To You'
Answ") 3u"s!ions'
R"$i"w ;"& oin!s'
Ass"ss R"!"n!ion' R"in#o)c" osi!i$" )!s O# ")#o)mnc"'
O4 INST%UCTION - FOLLO) U',
6Con!inu",7
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THE RIGHT-TO-;NO. RINCIE
How To R"min S#" A! .o)/
.+! T+" Du!i"s O# His O) H") Jo* Is
T+" Jo* ")#o)mnc" C)i!")i
How His O) H") ")#o)mnc" Is R!",
S("ci#ic S!"(s Fo) Jo* Im()o$"m"n!'
E*E%( EM'LO(EE #AS T#E %I+#T TO .NO),
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ERFORMANCE ARAISAS
' ' ' An E$%u!ion O# A ")son=s
Jo* ")#o)mnc" An, o!"n!i%:
Usu%%& M," B& T+! ")son=sImm",i!" Su(")$iso)'
'E%FO%MANCE A''%AISALS A%E DEFINED AS,
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COMMUNICATE - SLIDE 5 OF 56 © Copyright Compliware !!"
R"$i"w S#" B"+$io)s As )! O# T+" A(()is% )oc"ss'
A,,)"ss Bo!+ Im()o$"m"n!s An, )o*%"ms'
Em(+si9" ")#o)mnc": No! ")son%i!&'
Us" Fc!s An, E
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ERFORMANCE DISCUSSION
T+" ")#o)mnc" Discussion Is A Two-w& Communic!ion
)oc"ss B"!w""n T+" Em(%o&"" An, His O) H") Su(")$iso)
D"si0n", To Im()o$" O) Min!in Jo* ")#o)mnc" "$"%s'
T+" )oc"ss C"n!")s A)oun,
'E%FO%MANCE A''%AISAL CONSIDE%ATIONS,
T+" Jo* R"s(onsi*i%i!i"sIn,ic!o)sS!n,),s' Jo* ")#o)mnc" .+! T+" ")son ?Do"s@'
%ns Fo) ")#o)mnc" Im()o$"m"n! Jo* Im()o$"m"n!'
%ns Fo) ")son% D"$"%o(m"n! ")son% Im()o$"m"n!'
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COMMUNICATE - SLIDE 0 OF 56 © Copyright Compliware !!"
You Cn=! Communic!" E##"c!i$"%& I# Con!c! Is Too
In#)"2u"n! o) imi!",' Communic!ion Mus!
H(("n F)"2u"n!%&' I# Acc"(!*%" B"+$io) Is No!
R"in#o)c", As I! H(("ns: n, I# Co))"c!i$"Ins!)uc!ion Is No! Di)"c! n, S("ci#ic:
Un,")s!n,in0 n, Communic!ion .i%% Su##")'
FRE3UENCY OF COMMUNICATION
F%EUENC( OF CONTACT IS C%ITICAL,
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.+"n ")son=s A!!i!u," C+n0"s: His o) H")
B"+$io) .i%% T&(ic%%& Fo%%ow' Assumin0 H" o)
S+" Hs A,"2u!" ;now%",0" o# !+" S#" .o)/in0
Con,i!ions in !+" .o)/ En$i)onm"n!' )he8 (o9Elimi8ate E:ery Other %ea;o8 le
4eha:ior )hat I; Le
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ATTITUDE IS IMORTANT
I# ")son Un,")s!n,s T+! His o) H") S#"!& ! .o)/ is
Con!)o%%*%" in M"su)*%" .&: Acc"(!nc" o# !+" S#"!&
Cu%!u)" s n Ess"n!i% )! o# !+" .o)/ En$i)onm"n! .i%%
B" Inc)"s",' S#" A!!i!u,"s n, B"+$io)s .i%% N!u)%%&
Fo%%ow'
AND>
SAFET( AS 'A%T OF T#E )O%. EN*I%ONMENT,
ATTITUDE - The Key To Safe Behavior
6Con!inu",7
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Onc" S#" A!!i!u,"s A)" A No)m% E%"m"n! In T+" .o)/
En$i)onm"n!: B"+$io) .i%% B" In#%u"nc",' T+"n: "")s
An, Cowo)/")s E
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COMMUNICATE - SLIDE /1 OF 56 © Copyright Compliware !!"
Do (o9 Now U8?er;ta8? The
Li8@; 4etwee8 Moti:atio8 Attit9?e 4eha:ior A8? Sa
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Mn0"m"n! Is R"s(onsi*%" To )omo!" A S#"!& Cu%!u)"'
E$")&on" Is R"s(onsi*%" Fo) Sus!inin0 A S#"!& Cu%!u)"'
A!!i!u," Is T+" ;"& To Sus!inin0 A S#" .o)/ En$i)onm"n!'
;now Si!" B"+$io)s .+ic+ )"$ious%& Cus", Acci,"n!s'
D"$"%o( A is! O# C)i!ic% B"+$io)s'
D"$"%o( A C)i!ic% B"+$io)s C+"c/%is!'
Es!*%is+ ?T)0"!@ B"+$io)s T+! ;""( .o)/")s S#"'
R"0u%)%& R"$i"w T+" S#"!& )o0)m'
R"$i"w: Ass"ss: Fo%%ow-u(: An, R"$is"'
SUSTAININ+ SAFE 4E#A*IO% IS EUAL( IM'O%TANT,
6Con!inu",7
ATTITUDE IS IMORTANT
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THE HUMAN FACTOR
Ru%"s: o%ici"s: Sc+",u%"s: Jo*s E!c': Mus! Accommo,!"
T+" Mo)i!&'
Focus On T+" In,i$i,u% - Bu!: T)& To %"s" E$")&on"'
Goo, B"+$io) Is En+nc", B& Accommo,!in0 T+" Mo)i!&'
%"s" As Mn& "o(%" As Is )c!ic%'
B, B"+$io) S+ou%, B" S!u,i", To D"!")min" Cus!ion'
In T+" En,: "o(%" Mus! Con#o)m To S#" .o)/ )c!ic"s'
Accommo,!ion En,s A! T+" oin! .+")" Uns#" B"+$io)
A##"c!s T+" S#"!& O# O!+")s In T+" .o)/(%c"'
MOTI*ATIN+ T#E CO%E INDI*IDUAL,
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"o(%" Mus! B" T)"!", .i!+ R"s("c! No M!!") .+!
T+"i) osi!ion In !+" Com(n&'
A%w&s T)"! "o(%" .i!+ R"s("c!'
A%w&s T)"! "o(%" E2u%%&'
Assum" "o(%" .i%% T%/' I! .i%% ;""( You S!)i0+!'
N"$") Ri,icu%" S#" B"+$io) In J"s!' E$")'
R"m"m*"): I! T/"s Two To A)0u"' D)w in"'
.%/ Aw& F)om Con#%ic!: An, A,,)"ss I! !")'
A)0u" Cons!)uc!i$"%&: I# You Mus! A)0u"' S"()!" on osi!i$" No!"' A%w&s'
I# S#"!& Is C)i!ic% To T+" Issu": S!n, You) G)oun,'
'E%SONAL DI+NIT( IS C%ITICAL TO +OOD 4E#A*IO%,
6Con!inu",7
THE HUMAN FACTOR
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"o(%" A)" !+" Sum To!% o# T+"i) E
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TRANSACTIONA ANAYSIS
STIMUUS
RESONSE
)"n! - A,u%! - C+i%,
C
A
C
A
T%ANACTIONAL ANAL(SIS,
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TRANSACTIONA ANAYSIS
T)nsc!ion% An%&sis o) TA .s O)i0in!", *& E)ic
B")n" 6Gm"s "o(%" %&: N"w Yo)/ G)o$" )"ss: Inc':
1K47'
TA Assum"s T+! Ec+ o# Us R"si," in )!icu%)
M"n!% 6E0o7 S!!" ! A%% Tim"s' T+"s" S!!"s A)"
T%ANACTIONAL ANAL(SIS,
1' )"n! ' A,u%! ' C+i%,
6Con!inu",7
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TA Is Im(o)!n! B"cus" .+"n You A)" In!")c!in0 .i!+ Co-
.o)/")s You Cn 3uic/%& R"co0ni9" .+ic+ E0o S!!" T+"& A)"
O(")!in0 in'
T+"n You Cn A,us! You) B"+$io) .i!+ T+" In,i$i,u%
Acco),in0%&' T+is .i%% O(!imi9" You) In!")c!ion .i!+ Co-wo)/")s'
T+is .i%% H"%( ;""( !+" .o)/ En$i)onm"n! )o#"ssion% n, S#"'
TRANSACTIONA ANAYSIS
T%ANACTIONAL ANAL(SIS IS IM'O%TANT TO COMMUNICATION,
1' )"n! ' A,u%! ' C+i%,
6Con!inu",7
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E##"c!i$" Us" O# TA R"2ui)"s T+! You Un,")s!n, T+"
M"nin0 O# ?S!imu%us@ An, ?R"s(ons"@'
S!imu%us .+! Is Si, o) Don" !o Ini!i!" R"s(ons"'
R"s(ons" B"+$io) As R"su%! o# S!imu%us'
No!" A%% O# Us In!")c! In T+is .& E$")& D&'
TRANSACTIONA ANAYSIS
STIMULUS *E%SES %ES'ONSE,
1' )"n! ' A,u%! ' C+i%,
6Con!inu",7
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S!imu%us 6SUERVISOR7 Jim: I=$" Go! Ano!+") )"ss Down:
G"! T+" .o)/ Don" On T+is )"ss Imm",i!"%&: I Don=! C)"
How You Do I!'
R"s(ons" 6.o)/")7 I ;now .+! I=m Doin0: I .s .o)/in0
H")" .+"n You .")" S!i%% In G)," Sc+oo%>ARENTA STATES Com(%"!"%& In"##"c!i$" T)nsc!ion'
T)nsc!ion Is C)oss",' Ec+ ")son Assum"s A ?)"n!%@
S!!" An, S("/s To T+" O!+") ")sons ?C+i%,@ 6In"##"c!i$"7'
TRANSACTIONA ANAYSIS
C%OSSED T%ANSACTION,
1' )"n! ' A,u%! ' C+i%,
6Con!inu",7
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S T I M U
1 U S R E S - O
N S E
No! V")& E##"c!i$"'
TRANSACTIONA ANAYSIS
C%OSSED T%ANSACTION,
1' )"n! ' A,u%! ' C+i%,
C
A
C
A
6Con!inu",7
S C O S S
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S!imu%us 6SUERVISOR7 Jim: Ano!+") )"ss Jus! ."n!
Down: I=m Conc")n", A*ou! )o,uc!ion' How on0 Do You
F""% I! .i%% T/" !o S#"%& M/" R"(i)s on T+is )"ss8
R"s(ons" 6.OR;ER7 I S!i%% H$" !o R"(%c" D)i$" G")'
S+ou%, B" A*ou! Hou)s' Is !+" O!+") )"ss Hi0+") )io)i!&T+n T+is On"8
ARENTA STATES Ec+ ")son Un,")s!n,s T+" Hi0+")
N"",' B"+$io) Is Consis!"n! .i!+ S#" R"2ui)"m"n!s o#
!+" Jo*' T)nsc!ion Is ?A,u%!@ !o ?A,u%!@ 6O(!im%7'
TRANSACTIONA ANAYSIS
'A%ALLEL T%ANSACTION,
1' )"n! ' A,u%! ' C+i%,
6Con!inu",7
TRANSACTIONA ANAYSIS
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STIMUUS
RESONSE
TRANSACTIONA ANAYSIS
1' )"n! ' A,u%! ' C+i%,
C
A
C
A
O(!im%'
'A%ALLEL T%ANSACTION,
6Con!inu",7
TRANSACTIONA ANAYSIS
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Un,")s!n,in0 .+ic+ E0o S!!" A ")son Is O(")!in0 In
.i%% A%%ow You To osi!i$"%& A##"c! T+"i) B"+$io)'
S#"!& An, )o#"ssion%ism On T+" Jo* Cn T+"n B"
Im()o$",' I!s A Sim(%" Conc"(!: .i!+ A i!!%" )c!ic" You .i%% B" A*%"
To In!"0)!" T+is T"c+ni2u" In!o You) Mn0"m"n! S!&%"'
You) ")son% i#" M& A%so B" osi!i$"%& A##"c!",'
TRANSACTIONA ANAYSIS
Do You S"" T+" V%u" In TA8
T%ANSACTIONAL ANAL(SIS IS SIM'LE AND *ALUA4LE,
6Con!inu",7
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COMONENTS OF A SUCCESSFU ROGRAM
A +OOD SAFET( '%O+%AM )ILL #A*E,
1' DETAIED .RITTEN SAFETY ROCEDURES'1' DETAIED .RITTEN SAFETY ROCEDURES'
' ANNUA REVIE. BY A COMETENT ERSON'' ANNUA REVIE. BY A COMETENT ERSON'
' AN ELTENSIVE EMOYEE TRAINING ROGRAM'' AN ELTENSIVE EMOYEE TRAINING ROGRAM'
4' ERIODIC REINFORCEMENT OF SAFETY TRAINING'4' ERIODIC REINFORCEMENT OF SAFETY TRAINING'' SUFFICIENT DISCIINE REGARDING IMEMENTATION'' SUFFICIENT DISCIINE REGARDING IMEMENTATION'
K' ERIODIC FOO.-U TO ;EE THE ROGRAM CURRENT'K' ERIODIC FOO.-U TO ;EE THE ROGRAM CURRENT'
THAN; YOU FOR ARTICIATING
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?? ? ?? ?
? ?
? ?
? ?? ??
Do &ou +$" n& 2u"s!ionsDo &ou +$" n& 2u"s!ions
conc")nin0 !+" cou)s" m!")i%conc")nin0 !+" cou)s" m!")i%w" +$" us! co$")",8 %"s"w" +$" us! co$")",8 %"s"
con!c! &ou) cou)s" #ci%i!!o)con!c! &ou) cou)s" #ci%i!!o)
! &ou) #ci%i!&'! &ou) #ci%i!&'
?
THAN; YOU FOR ARTICIATINGIN THIS TRAINING ROGRAM
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