communicate like a captain. “i didn’t say i stole the money.’’ @kevincsnyder #ncshrm2014

Communicate Like a Captain

Kevin Snyder, Ed.D.

“I didn’t say I stole the money.’’

@KevinCSnyder #NCSHRM2014

@KevinCSnyder #NCSHRM2014

@KevinCSnyder #NCSHRM2014

• Presentation Delivery Techniques

• Personal Communication

• Organizational Communication

@KevinCSnyder #NCSHRM2014

@KevinCSnyder

@KevinCSnyder #NCSHRM2014

“One of the most important aspects about

___________________ is to ‘hear’ what ______ being said.”

communication isn’t

@KevinCSnyder #NCSHRM2014

@KevinCSnyder #NCSHRM2014

“The challenge with communication is the

_______ that it’s actually taken _____.”

illusion place

@KevinCSnyder #NCSHRM2014

@KevinCSnyder #NCSHRM2014

Don’t confuse ACTIVITY with PRODUCTIVITY

@KevinCSnyder #NCSHRM2014

Why is this ________________ important?

What _____________ will I help them solve?

information

problem

Three questions to ask yourself when communicating:

@KevinCSnyder #NCSHRM2014

_______ can I help?How

Three questions to ask yourself when communicating:

@KevinCSnyder #NCSHRM2014

@KevinCSnyder #NCSHRM2014

Kevin Snyder, Ed.D.

Kevin Snyder, Ed.D.

Kevin Snyder, Ed.D.

Two versions for this activity:1)LifeBoat or2)Jetfighter

Both are included …

CaptainNavigatorPassengers

NO talkingWritten NotesTwo Songs

BEGIN!

FI

LAND THAT JETFIGHTER!

Communications Activity

Activity Directions

• No talking• Only communicate

through notes• Must raise hand

for messenger• Three songs

Ready?

How did this game make you feel?

Who felt frustrated?

Whether you use the lifeboat activity or jetfighter activity, the

processing questions are the same!

Please read your directions

@KevinCSnyder #NCSHRM2014

As Captains, what strategies could we have implemented to prevent communication

breakdown?

Group questions

@KevinCSnyder #NCSHRM2014

As Passengers, what could we have done since we found ourselves lacking

information?

Group questions

@KevinCSnyder #NCSHRM2014

1) As Captains, what strategies could we have implemented to prevent communication

breakdown?

2) As Passengers, what could we have done since we found ourselves lacking

information?

Group questions

@KevinCSnyder #NCSHRM2014

“Captains” ~ Don’t assume everyone knows what you know

~ Ensure everyone knows the objective

~ Acknowledge you need everyone to get to safety

~ Delegate/ask for help

@KevinCSnyder #NCSHRM2014

“Navigator”~ Be clear about what the objectives are

~ Ask “Captain” for clarification and help

~ Let “Passengers” know what you know

@KevinCSnyder #NCSHRM2014

“Passengers”~ Be clear about what the objectives are

~ Ask “Navigator” for clarification and help

~ Don’t just sit there … Get Involved!

@KevinCSnyder #NCSHRM2014

• Communicate differently based on what we know

• We need everyone in the boat

• As professionals, we find ourselves in each seat at that same time

• Communicate differently based on what we know

• We need everyone in the plane

• As professionals, we find ourselves in each seat at that same time

#NCSHRM2014

Simply complete yellow quarterflier

card and you’ll receive free Ebook, handouts, & the activity Power

Point!

This Activity Is Yours …

Thank you!