combi intro

BILL PAYMENT TERMINAL

COMBI

Current Scenario

Growing bouquet of services

Increasing number of Customers

Increased Competition

The customer has choice of options

Rising Wage Bills, Shrinking Operating Margins

Increasing Consumer Sophistication…

Quick to accept technology

Customers need on Demand service

Convenience of location, time and ease

Self-service transactions are 75% cheaper than teller transactions

Increasing need for security, privacy and non-obtrusive services

Need for targeted communication

Pressure for 24x7 services

Current Scenario

COMBI is designed to automate most routine transactions. These kiosks are designed to provide consistent service levels across the retail outlets resulting in:

Increased customer satisfaction Reduced customer churn Extended corporate brand image Reduced wait times for handling product

information Improved service levels across all outlets

Bill Payment Terminal

Services AvailableService Provisioning: Activation of roaming facility, ISD facility, etc

Bill Enquiry and Payment: Enquiries for outstanding bills and payment of utility, rental and mobile bills

Media Manager Feature: Streaming of advertisements on screens and generation of location and time-based advertisements, programmable to individual kiosks

Content Download: Downloads of games, ring tones, screen savers and wallpapers

Video Help Desk: In-built camera enables customer support at the call center using one to one video conferencing

Customer Satisfaction Survey/ Product Promotions: Interactive tools, survey forms and digital promotions to augment marketing efforts

Prepaid PIN Services: Automated kiosks enable the purchase of prepaid and top-up vouchers for multi-vendor services at the same Kiosk

Benefits

BENEFITS FOR CUSTOMERS 24 x 7 customer self-service Increased customer satisfaction Personalized bill payment experience No frustrating queues or human interaction Printed acknowledgement receipt

BENEFITS FOR INSTITUTIONS Secured lockable safe to collect cheques / cash Direct savings in terms of manpower Reduced data entry and increased accuracy Significant reduction in teller enquiries Comprehensive MIS reports Conveys a tech savvy image of the institution Increased selling opportunities

Applications

Electronic Bill Presentment and Payments

using cash, card or cheques

E-Top Up or prepaid recharge of cell phones

E-Ticketing Kiosks

Locals Partners

AES Sonel

MTN

Orange

CAMTEL

BICEC

Afriland First Bank

Camerounaise Des Eaux (CDE)

Key Partner with international references

E-mail: f.djimgou@bgbsolution.com, a.doudjo@bgbsolution.com

Tel.: (+237) 79501490 / 96484274

Thank You !