college technology services

College Technology ServicesCollege TA Technology Training - Agenda

- CTS Support Services Overview – 20 Minutes

- Featured Services Demo – Wiki, Website Wizard & Qualtrics – 20 Minutes

- Blackboard 9 - The Basics – 20 Minutes

Important Links:

CTS Homepage – http://college.usc.edu/ctsTA Tech Training PPT – http://college.usc.edu/cts - Quicklinks sectionWebsite wizard – http://college.usc.edu/wizardQualtrics Survey Tool Signup – http://college.usc.edu/qualtricsBlackboard Login / Help – http://blackboard.usc.eduAdditional Blackboard Training Webcasts – http://college.usc.edu/bbtraining

John Parkerjrparker@college.usc.edux08113

College Technology Services

Introduction

- Our Approach

- Our Scope

- Our Team

- CTS and the USC IT Community

College Technology Services

CTS Core Support Services

- College & Libraries Help Desk – CLHD

- Distance Learning

- Technology Enhanced Learning

- Web Services

- Other Services

College Technology Services

College & Libraries Help Desk – CLHD

- Customer Service Oriented Approach to IT Support

- Help Desk – PC, Mac, Linux – Laptops, Desktops, Smartphones

- Network & Phone Activations

- Near 24/7 Support via clhd@usc.edu

- On-site, Remote and Walk-in Service

- Spare Parts Stock

- Apple & Dell Warranty Service

- Classroom Multimedia Support

College Technology ServicesDistance Learning

- 1000’s of Course Captures / 100’s of Video Conferences

- HNB 100 & ACB 238 Studio Classrooms- Live / Archived Webcasts- Audio Podcasts- Starboard / Virtual Whiteboard- Dual Projectors- Document Camera- Built-In PC / Laptop Connection- DVD / VHS

- Adobe Connect Web Conferencing

- Traditional Video Conferencing

- Portable Webcasting Kits

College Technology Services

Technology Enhanced Learning

- College Wiki

- Blackboard Support / Training

- Luna Insight – Image Management / Scanning Services

College Technology Services

Web Services

- Manage 150+ Departmental, Center & Lab Sites

- Department Site Redesigns

- Lab / Personal Sites

- New College Website Wizard

- College YouTube Channel – http://www.youtube.com/usccollege

College Technology Services

Other Services

- Technology Consulting / Price Quotations

- Personalized and Group Training

- Laptop, Projector, Wireless Data Modem Checkout

- Qualtrics Survey Tool – http://college.usc.edu/qualtrics

- College Collaboration System – http://college.usc.edu/ccs

College Technology ServicesCollege Wiki

College Technology ServicesCollege Wiki

College Technology ServicesWeb Services

College Technology ServicesWeb Services

College Technology ServicesWeb Services

College Technology ServicesWeb Services

College Technology ServicesWeb Services

College Technology ServicesWeb Services

College Technology ServicesDistance Learning Captures

College Technology ServicesDistance Learning Captures

College Technology ServicesAdobe Connect

College Technology ServicesLuna Insight

College Technology ServicesLuna Insight

College Technology ServicesBlackboard 9 – The Basics

Getting Started- Blackboard – A “Home Page” for your course- http://blackboard.usc.edu- Blackboard Help- blackboard@usc.edu

The Interface- Course Home- Main Navigation- Hidden Left Navigation Pane

- Edit Mode vs. Student Mode- Control Panel

Students and Instructors- Students and TA’s – auto-populated- Sending Email - Roster

Managing Your Course Content- Content Areas (Left Navigation Links) - Add, Move, Delete- Adding Content - Syllabus - Assignment - Delete / Move Content

Grade Center- Evaluated Assignments are connected to the Grade Book- Assigning / Changing Grades

Other: The USC Roster System: http://my.usc.edu

College Technology Services

Contact Info:

cts@college.usc.edux02775ACB 530

John ParkerACB 539jrparker@college.usc.edux08113