coaching challenges: scenarios and solutions
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Coaching Challenges:Scenarios and Solutions
Center for Coaching Certification©
Center for Coaching Solutions
Agenda
Scenarios and Solutions:• Logistical Challenges• Relationship Challenges• Challenging Coachees• Coaching Competency• Resources
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Definition of Coaching
Executive, Career, Business or Life Coaching is:
“a strategic partnership in which the coach empowers the client to clarify goals, create action plans, move past obstacles, and achieve what the client chooses.” -ICF
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Logistical Challenges
Scenario:
Mid-level manager promoted to COO and is not achieving objectives. He says his peers that he now supervises are undercutting him. They say he is a micro-managing dictator.
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Logistical Challenges: Solutions
Coaching as a ToolModel and Process
Parameters and EthicsCoaching Agreement and Code of EthicsSponsor versus Client
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Logistical Challenges: Solutions
Engage and MatchChecking with Client Inviting InterestCoach Self-checkingIntroductory SessionCo-creating the Relationship
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Logistical Challenges: Solutions
Dedicated TimeScheduled Sessions
Dedicated Meeting SpaceVirtualConference Room
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Logistical Challenges: Solutions
AdministrationFormsNotes for the ClientReportsLength of Engagement
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Relationship Challenges
Scenario:
A manager wants their employee coached as a corrective measure. The manager wants to tell the coach about it and wants reports following coaching sessions. The employee tells the coach secrets…
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Relationship Challenges: Solutions
Supervisor Wants DetailsSetting Expectations in AdvanceUsing the Report with ClientCoaching Conversation with Supervisor
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Relationship Challenges: Solutions
Coachee in ConflictCCC STOP Conflict Model
STOP
toriesopicsptionslan
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Relationship Challenges: Solutions
Conflicts of InterestAvoid Known ConflictsTransparencyCCC Decision Tree
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Challenging Coachees
Scenarios:
Stuck in Drama – Myra wanted the promotion and resents not getting it
Lack of Ownership – Eduardo thinks it is everyone else’s fault
Lack of Confidence – Brenda was promoted and is questioning her own abilities
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Challenging Coachees: Solutions
Confront:LanguageChallenge and Expand ThinkingExplore Different Possibilities
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Challenging Coachees: Solutions
Change: –What do you want to be
different?–What resources do you
have?–How will you create the
change?
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Challenging Coachees: Solutions
Coach:Create AwarenessClear and Direct with Questions and RephrasingEngage Them in Discovering SolutionsOpen to Not Knowing
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Coaching Competency
Scenarios:
Internal employee wants to coach and has no training.
External coach is being considered and they have no training.
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Coaching Competency: Solutions
Setting the Foundation• Meeting Ethical Guidelines
and Professional Standards• Establishing the Coaching
Agreement
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Co-Creating the Relationship• Establishing Trust and
Intimacy with the Client• Coaching Presence
Coaching Competency: Solutions
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Communicating Effectively•Active Listening•Powerful Questioning•Direct Communication
Coaching Competency: Solutions
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Facilitating Learning and Results
Coaching Competency: Solutions
•Creating Awareness•Designing Actions•Planning and Goal Setting•Managing Progress and Accountability
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Resources
• International Coach Federation• Center for Coaching Certification• Center for Coaching Solutions
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CCS Resources
• Blogs • Books• Free Webinars • Quick Check• Outsourcing
• Consulting• Training• Coaching
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Blog, Books, Webinars
• http://CoachingBlog.CenterforCoachingCertification.com
• Books: Coaching Perspectives series
• Webinars: Free 30-minute monthly, free 60-minute every other month – sign up for the newsletter!
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Now What?
• Free Consultation• Choose the Resources• Plan Your Process• Implement Your Strategy• Achieve the Results
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Please tell us how we can be helpful!
The resource for coaching results.
Cathy LiskaCathy@CenterforCoachingSolutions.com
800-624-2559www.CenterforCoachingSolutions.com©
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