cloud/crowd/outsourcing is going to eat your lunch (242443811)

8/11/2019 Cloud/Crowd/Outsourcing Is Going to Eat Your Lunch (242443811)

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Cloud, crowd, & outsourcing

will eat your lunch!

Embrace the inevitable &become an engine of

transformation!

Bob.Carozzoni@cornell.edu Yamin.Chevallard@cornell.edu

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About us:

Cornell Enterprise Cloud Strategists

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This presentation is about the

organization that reinvents itself ...

… for the era of disruptive change due

to cloud, crowd, and outsourcing

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● Multi Sourcing IT Service

● Accelerated Disruption

● Relationship with our Institutional Partners

● Reimagining the IT org

Understanding the future of Enterprise IT

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We can’t compete with cloud!

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Crowdsourcing will reshape IT staffing!

Prediction: “in 15 years, predominantemployment relationship for some IT

work will be contract/freelance based”

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Crowd pilot: TopCoder

Competition

Based

Global talent pool

(approaching 1M)

Hyper-specialization

http://hbr.org/2011/07/the-big-idea-the-age-of-hyperspecialization/ar/1

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Meta-Outsourcing

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● Multi Sourcing IT Service

● Accelerated Disruption

● Relationship with our Institutional Partners

● Reimagining the IT org

Understanding the future of Enterprise IT

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Disruptive innovation is accelerating!

TIME

TIME

BETWEEN

DISRUPTIVE

INNOVATIONS

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 Foundations are being shaken everywhere!

As consumers we prize disruptive technology!!!

Versus

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Enterprise IT disruption

Business Unit

IT Org

End User ref. Tracy Schroeder 

Cloud

Vendor 

Cloud vendors sell

above IT, directly

to business units

Cloud vendors sell

below IT, directly

to end users

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Disintermediation

eliminates the middleman!

ITTech

Provider 

Tech

Consumer 

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● Multi Sourcing IT Service

● Accelerated Disruption

● Relationships are Changing

● Reimagining the IT org

Understanding the future of Enterprise IT

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How we (IT) view cloud

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How campus views cloud

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How IT views its own role

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How campus views IT’s role

“Cloud companies are cost effectively

emancipating enterprises from the

tyranny of IT, solving lots of problemswith tools and process that are a

pleasure to use”

-Oliver Marks

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How IT

engagescampus

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How the cloud engages campus

“If I had asked people what they wanted, they would

have said faster horses.”

-Henry Ford

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Campus goes shopping

but the problems will still be OURS!

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● Multi Sourcing IT Service

● Accelerated Disruption

● Relationship with our Institutional Partners

● Reimagining the IT org

Understanding the future of Enterprise IT

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Reinvent the IT Org

...bridge the gulf between what our

current structure/staffing was builtto do, and what is required of us in

the era of Post Enterprise IT

...reinvent the role we play relative

to the business use of IT

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Become a business asset

1. Expert advisor for disruptive change

2. Navigator of procedural barriers

3. Innovation hunter 4. Time-to-market experts

5. Bridger of gaps

○ integration, architecture, security, migrations, etc6. Value added reseller of cloud, staff aug, etc

7. Be or support an IT VMO

8. *Refocus training & lines on core mission*

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Roles may change!

IT Consumers as

Service Owner 

Enterprise IT As

Strategic Adviser 

IT Vendor 

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Both models have a place

Enterprise IT as

Service Owner 

Enterprise IT as

Trusted Advisor 

IT Consumers

Enterprise IT

IT Vendor 

IT Consumers

Enterprise IT Adviser 

IT Vendor 

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Be careful in choosing roles

Consumer

behavior if fickle.

Who gets leftholding services

in decline?

D ’t b ti l

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Be a change leader, a

business asset, aligned

with core missionB b C i@ ll d Y i Ch ll d@ ll d

Don’t be a mere operational

function, a follower in an era of

disruption & commoditization