cloud crm and on demand crm
Post on 05-Dec-2014
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Cloud CRM and On-Demand CRM
Vinit BalaniPGDM03A047
What is Cloud CRM?
• Streamlines and harnesses a company’s customer data for improved customer service and overall revenue
• Technology does not live in an IT-based environment
• Billion dollar industry poised for tremendous growth
• Term has changed from “hosted” to “on-demand” to “SaaS” and now “cloud”, one thing hasn’t changed – NEED
Why Cloud CRM?
Different flavors of cloud CRM
• SaaS
• Private Hosting
• Managed Service
• Hybrid
Cloud based CRM providers
• Rapid Deployment
• Easy Upgrades
• Reduced Costs
• Low Upfront Costs and
better Operating
Expense Predictability
• Integration Woes
• Shortfalls in complex
processing
• Security Threats
• Adaptability Issues
• Optimization of OPEX
Vodafone rebuilds Australian brand placing customer at the center
Baxter Centralizes Customer Dataand Improves Management Visibility
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