choice...gateway to engagement

Post on 27-Jan-2015

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Our lives’ are full of choices, and the number of choices we get slammed with everyday is becoming more difficult to manage than ever — especially as the human experience moves more and more to the digital space. The days of having a small set of options available have gone the way of the dodo and, sadly, this isn't for the betterment of mankind. Modern products have to pull every trick out of the marketing handbook just to get their product in front of the consumer, and getting the attention of the consumer isn't even the hard part. It's what follows after you have a person's attention where it really gets challenging … getting someone to actually to buy the product. Understanding the anatomy of a choice is crucial to surviving the new world of product development and marketing. If designers, developers and product managers can better understand how choices are made and, more importantly, why they get made, they will be better equipped to innovate and disrupt the marketplace. These topics and more will be covered in a presentation focused on human choice and how an environment built for choice leads to better customers’ experiences.

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Brad Nunnally - @bnunnallyPerficient XD - UX Solution Architect

WebVisions Chicago 2013

Choice...The Gateway Drug to Engagement

Life Full of Choices

Sourcewww.commercialalert.org/Yankelovich.pdf

Daily Commute = 1,320 Decsions

Sourcehttp://flic.kr/p/74NZBo

Which one is the best needle?

Decisions Desire Automation

Technology Is Making It Worse

Choice Is Simple...

LIES!!!

Effort

EnvironmentAttention

Told ya...Easy!

Attention Is A Tricky Beast

Return On Attention

Change Blindness

Here’s The Proof

199920022005200720102013

Selective Attention

Clarity Is Key

Being Gifted With Attention

Right Time, Right Place

Use Established Patterns

Noisy Environments

I Regret NOTHING!

Follow Cow Paths

Stay On Target!

Required Effort

Two Systems of Thinking

System 1 - Assumptions

Chess Masters

System 2 - Rationale Thought

Evolution of a Customer

Little Effort As Needed

Choice

Attention

Environment Effort

A good game is a series of interesting choices.

Sid Meier

Loyalty Is Dead...

The loyalty rate isn't that high. I could have a big hit, then put out the next single, and they say, Oh yeah, who are you? Prove it again.

- Lenny Kravitz

Thank You!Brad NunnallyUX Solution ArchitectPerficient XD

Email - bnunnally@gmail.comTwitter - @bnunnallySite - www.onestraythought.com

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