check inbehavioral procedures

Basic communication attitude

Take initiative

Greet every guest with a smile.

Ask the guest how was their trip.

Offer assistance whenever needed

Keep your tone of voice calme and friendly

Maintain eye contact when talk to the guest.

Recognize guests immediately once you see them

Call the guest by name

Leave everything when you are recognizing a guest

Watch your body posture and movements while talking to the guest.

Control your facial expressions to a clame and relaxed ones.

Give every guest your full attention

Make every guest feels that you are only here for him/her

Keep eye contact and use your body language to confirm your attention

When communicating with guests make sure that you:

Communicate with initiative and motivation Use Eye contact and body language to the best effect Use clear, simple, easy and accurate language while talking to

guest. Stay concentrated and undivided attention Don‘t use a mechanical statements Explain to the guest check-In procedures carefully. Give the guest a summary of the hotel facilities clearly. Explain the meals timing and make sure the guest understood. Offer a wake up call if needed. Stay calm and patient during your conversation with the guest. Ask the guest if they have any questions or need something

else. Wish the guest a nice stay/holiday or vacation.

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