chapter6 mchaney

Chapter 6: Wikis and Other Collaborative Documents

Web 2.0 and Social Media for Business

Roger McHaney, Kansas State University

Overview of WikisWeb 2.0 concepts may have emerged with Wikis

‘Wiki’ is derived from the Hawaiian language and means quick

Represents a class of applications with tools for the collaborative development of documents

Includes tools to facilitate multiple authoring Provides features to edit content, develop topics, link pages, add tags, and cross reference material Many Wikis are free

Wikis

http://blogs.atlassian.com/news/2008/03/how_do_you_use.html

2011 Axio Conference

Many blog features are available in wikis. Collaborative documents are flexible and used to display content on a Web page with the added bonus of allowing updates.

Sites for WikisWikipedia: massive online encyclopedia with more than 27 million pages, 17 million users, and 260 languages

Top Wiki: Wikipedia

4

Criticized for lack of rigor but some studies have found otherwise.

User Rights

5 Wikis and collaborative documents may have a variety of user rights. Some offer open viewing and editing (public). Others limit access to particular editors and selected readers (private). Semi-public Wikis require users to register and obtain a user name and password prior to access.

Wikis Maintain History

6 Wikis maintain a history of all changes to each page and permit discussions about those changes.

Wikis Must Combat Spam

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Wikis are often the target of vandals and spammers

Example SPAM Page

Stopping SPAM (Identifying)

More Spam Pages

Find Spam Creator

Block SPAMMER

DELETE SPAM IMAGES

Example Wiki Uses

13Medicine and science: Information posting that requires high editorial standards. Material must be accurate. Uses expert-moderated approach.

Business: Internal collaborative documents, knowledge repositories, internal documentation and software application information. Customers may help produce documentation of products.

Academics: collaborative grant writing, academic unit documentation, committee reports, strategic planning documentation, and knowledge repositories.

Classroom: Collaborative student projects, exam study guide development. Government : internal procedures, public reporting, so constituents can post and answer questions.

Other Wikis

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A Wiki of Wikis.

Wiki Software Examples (self-hosted)15

Wiki Software Examples (self-hosted)16

Wiki Software Examples (third-party hosted)

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Wiki Software Examples (other hosts)

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Steps in Building a Wiki

1) worldview definition; (2) paradigm development; (3) technological considerations; (4) content ontology; (5) risk assessment; (6) sustainability planning.

You Create and Edit19

Worldview: Wiki Purpose?Decision regarding how content will be viewed, developed, and used by its community

Private, semi-private or completely open

Use Web 2.0 concepts to facilitate sharing intellectual resources and encourage contribution

Users understand contributions will remain available with a Creative Commons license

Ensure Wiki will be used as a communal construction of knowledge, online discussion, and reflection for an interacting group of users

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Paradigm: Wiki Look and Feel

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Technical Considerations: Templates

Choose Development Platform. Provide a mechanism for easy page creation and consistency (e.g Mediawiki script language).

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Technical Considerations: Categories

Provide a mechanism for tagging topics

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Ontology: Wiki OrganizationProvides users with orderComfortable way to tag contributions Simple starting point that can expand as the site evolvesEnable potential users to develop initial contribution

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Risk Assessment: Oversight and quality

•Establish Wikikeeper (as opposed to Wikimaster)

•Initial vigilance and human oversight

•Maintenance of academically sound contents

Sustainability: Community Building

Clay Shirky (2008), in Here Comes Everybody: The Power of Organizing without Organizations, provides a helpful perspective. He suggests that a social tool such as a Wiki needs to achieve a balance between promise, tools, and bargain. When the correct balance is achieved, a community will emerge and sustainability will result.

Wiki Example

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Zoho Wiki (con’t)

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Zoho Wiki (con’t)

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Zoho Wiki (con’t)

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Good Free Wiki: Wikispaces

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Other Collaborative Documents

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A vast array of options exists, ranging from specialty software focusing on a particular area (such as Writeboard; like a mini-wiki)

Other Examples

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SummaryWeb 2.0 collaborative document concepts emerged and took shape with Wikis.

Collaborative document systems provide features to co-create and edit content, develop topics areas, link pages, add tags, and create cross references.

Additional tools permit document owners to determine who can access material, what type of access is granted and how material is distributed.

Most collaborative documents serve as work spaces and become knowledge repositories.

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Slides Prepared by Professor Roger McHaney Kansas State UniversityTwitter: @mchaneyBlog: http://mchaney.comEmail : mchaney@ksu.edu