chapter one: breakthrough skills for the global workplace h.l. goodall & sandra goodall...
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Chapter One:Chapter One:
Breakthrough Skills for the Global WorkplaceBreakthrough Skills for the Global Workplace
H.L. GoodallH.L. Goodall
&&
Sandra GoodallSandra Goodall
Communicating in Communicating in ProfessionalProfessional Contexts ContextsCommunicating in Communicating in ProfessionalProfessional Contexts ContextsSkills, Ethics, and Technologies Skills, Ethics, and Technologies 2ed2ed
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Ch1: Breakthrough Skills
Copyright © 2006 Wadsworth
What is a Breakthrough Skill?What is a Breakthrough Skill?
“…a communication skill, or skill set, that
allows people to act purposefully and
competently on what they know.”
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Ch1: Breakthrough Skills
Copyright © 2006 Wadsworth
Components of Business and Components of Business and Professional CommunicationProfessional Communication Early Models Assumed Top-Down
Business Communication
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Ch1: Breakthrough Skills
Copyright © 2006 Wadsworth
Components of Business and Components of Business and Professional CommunicationProfessional Communication Early Models Assumed Top-Down
Business Communication
Newer Models Include Other Elements
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Ch1: Breakthrough Skills
Copyright © 2006 Wadsworth
Components of Business and Components of Business and Professional CommunicationProfessional Communication Sender
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Ch1: Breakthrough Skills
Copyright © 2006 Wadsworth
Components of Business and Components of Business and Professional CommunicationProfessional Communication Sender Receiver
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Ch1: Breakthrough Skills
Copyright © 2006 Wadsworth
Components of Business and Components of Business and Professional CommunicationProfessional Communication Sender Receiver Messages
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Ch1: Breakthrough Skills
Copyright © 2006 Wadsworth
Components of Business and Components of Business and Professional CommunicationProfessional Communication Sender Receiver Messages
Noise
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Ch1: Breakthrough Skills
Copyright © 2006 Wadsworth
Components of Business and Components of Business and Professional CommunicationProfessional Communication Sender Receiver Messages
Noise Feedback
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Ch1: Breakthrough Skills
Copyright © 2006 Wadsworth
Components of Business and Components of Business and Professional CommunicationProfessional Communication Sender Receiver Messages
Noise Feedback Channels
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Ch1: Breakthrough Skills
Copyright © 2006 Wadsworth
Components of Business and Components of Business and Professional CommunicationProfessional Communication
Context
Physical Situation
Physical Space
Organization of Workplace
Time and Timing
Cultural Context
Communication History
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Ch1: Breakthrough Skills
Copyright © 2006 Wadsworth
Components of Business and Components of Business and Professional CommunicationProfessional Communication
Context - Example
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Ch1: Breakthrough Skills
Copyright © 2006 Wadsworth
Functions of Business and Functions of Business and Professional CommunicationProfessional Communication
Organizing Tasks and People
Creating Identities
Organizational Persona
Organizational Credibility
Organizational Savvy
Sense-Making and Interpretation
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Ch1: Breakthrough Skills
Copyright © 2006 Wadsworth
Conscious Communication Conscious Communication in the Workplacein the Workplace Step 1: Choosing a Communication Goal
Audience Needs and Expectations
Likely Communication Outcomes
Criteria for Measuring Success
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Ch1: Breakthrough Skills
Copyright © 2006 Wadsworth
Conscious Communication Conscious Communication in the Workplacein the Workplace Step 2: Creating Your Message
Develop a Purpose Determine Talking Points Develop Support for Points Craft Introduction and Conclusion
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Ch1: Breakthrough Skills
Copyright © 2006 Wadsworth
Conscious Communication Conscious Communication in the Workplacein the Workplace Step 3: Coordinating with Others
Assemble Information Communicate with Others Respect Professional and Personal Boundaries Adapt Message, Episode, or Event
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Ch1: Breakthrough Skills
Copyright © 2006 Wadsworth
Conscious Communication Conscious Communication in the Workplacein the Workplace Step 4: Delivering the Message
How Much Should I Practice?
How Can I Improve my Performance?
How Can I Maximize Feedback?
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Ch1: Breakthrough Skills
Copyright © 2006 Wadsworth
Principles of Conscious Principles of Conscious CommunicationCommunication
Conscious Communication is Mindful
Conscious Communication Displays
Awareness of Communication Process
Conscious Communication Respects
Diversity
H.L. GoodallH.L. Goodall
&&
Sandra GoodallSandra Goodall
Communicating in Communicating in ProfessionalProfessional Contexts ContextsCommunicating in Communicating in ProfessionalProfessional Contexts ContextsSkills, Ethics, and Technologies Skills, Ethics, and Technologies 2ed2ed
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