chapter 7 on the job. goals: ask for and offer help accept and decline help describe steps in a...

Chapter 7

On the Job

GOALS: Ask for and offer help Accept and decline help Describe steps in a process Request a schedule change Use object, reflexive, and possessive pronouns Use phrasal verbs Use because and so Use someone, anyone, everyone, and no one Read an employee evaluation form Give and respond to criticism Give and take telephone messages Make and respond to requests Read a paycheck stub

Warming Up: group competition

Brainstorming

Write as many jobs as you can

Scanning: Scan the reading on page and

find out: 1. How many people are there in

the reading?

2. Who are they?

There are six.

They are Cindy, Ralph, Tomas, Rosa, Lupe and Jimmy

Look at the picture and listen:

What is Cindy doing?Cindy is serving coffee and a pastry to a customer.

Look at the picture and listen:

What is Ralph doing? Ralph is helping a customer decide

what kind of meat to buy.

Look at the picture and listen:

What is Thomas doing? Thomas is filling out an employee

evaluation form.

Look at the picture and listen:

What is Rosa doing? Rosa is making the work schedule.

Look at the picture and listen:

What is Lupe doing? Lupe is taking money from the

customer.

Look at the picture and listen:

What is Jimmy doing? Jimmy is bagging groceries.

Lesson 1: Need Any Help?

Listen and repeat from the tape:

A: Does anybody need any help?

B: Yes. This is really heavy. I can’t carry it. Can you help me, please?

A: No problem. I’ll carry it for you.

B: Thanks. I appreciate it.

Practice the conversation again and use the picture below:

A: Does anybody need any help?

B: Yes. This math problem is too hard. I can’t solve it. Can you help me, please?

A: No problem. I’ll carry it for you.

B: Thanks. I appreciate it.

Practice the conversation again and use the picture below:

A: Does anybody need any help?

B: Yes. This lid is too tight. I can’t open it. Can you help me, please?

A: No problem. I’ll carry it for you.

B: Thanks. I appreciate it.

Practice the conversation again and use the picture below:

A: Does anybody need any help?

B: Yes. This fish is too fast. I can’t catch it. Can you help me, please?

A: No problem. I’ll carry it for you.

B: Thanks. I appreciate it.

Grammar: Reflexive pronouns 反身代词

Singular Plural

myselfyourself

himself/herself/itself

ourselvesyourselvesthemselves

Practice the conversation with a partner:

A: Does Manuel need any help?

B: No, he doesn’t. He can change the tire by himself.

A: Are you sure?B: Yes, I’m sure.

Use the pictures below to practice the conversation again:

paint the living room

Practice the conversation with a partner:

A: Does anyone need help with anything?

B: Yes, Cindy does.A: What does she need?B: She doesn’t know how

to make cappuccino.A: No problem. I’ll show

her how.

Use the pictures below to practice the conversation again:

evaluation forms

Practice the conversation with a partner: Giving directions

A: Could you please show me how to use the fax machine?

B: Sure. I’d be happy to. First, you put the paper in face down.

A: OKB: Next, you punch in the fax

number. Then, you press START.A: Punch in the number and press

START.B: Then you pick up your fax

receipt. It tells you that the fax was received. That’s all there is to it.

A: Great. Thanks a lot!

Use the pictures below to practice the conversation again:

1.put the new filter in the holder

2.add coffee to the filter

3.place the coffee pot under the filter

4.press the ON button

1. type the Web address for Downtown English

2. type in your password3. click OK4. click on the level you need

Lesson 2 : Can we talk?Possessive

pronouns:Subject pronouns

Possessive adjective

Possessive pronouns

Iyouhesheit

wethey

myyourhisheritsour

their

mineyours

hishersits

ourstheirs

Listen to the tape and repeat:

A: Please give _____ pen to __________. It’s _____.

B: OK. I’ll give it to ____ right away.

A: Don’t forget.B: Don’t worry. I

won’t.

thisMr. Garcia

his

him

Use the pictures below to practice the conversation again:

Use the pictures below to practice the conversation again:

Listen to the sentences and circle the words you hear:

1. a. her b. hers2. a. our b. ours3. a. their b. theirs4. a. my b. mine5. a. her b. hers

√√

√√

√

Fill in the blanks with possessive adjectives, possessive pronouns, object pronouns:1.Please call Mrs. Park. Here’s ____ phone numbe

r.2. They have a black car. Is that black car _______?3. We really need ______ Newbury House Dictionar

y back. Please return it to ____.4. You have a leather jacket, don’t you? Is this leat

her jacket ______?5. She doesn’t have an air conditioner in ___ offic

e.6. Ms. Lemonis has a new computer. Is that comput

er _____?7. Please give me that grocery cart. It’s ____.8. They called yesterday. I’ll call _____ back tomo

rrow.

her

theirsour

us

yoursher

hersmine

them

Listen to the tape and repeat:A: Mr. Lopez, may I _____ to

you about something?B: ______ , Ana. What is it?A: May I _____ ____ ____ ______

next week?B: _____ do you want to

change?A: I want to take next ______

____ because I have to _____ ___ my mother at the ________.

B: That’s a ____ reason. I'm glad you ____ me today. I’ll get somebody to _______ for you.

A: Thanks. I __________ it.

talk

Surechange my work

scheduleWhat

Fridayoff pickup airport

goodtold

coverappreciate

Decide the following good or bad reason:

a. attend my daughter’s graduationb. wait for the heating company to

comec. go to a baseball gamed. take my son to the doctore. cook dinner for some visiting

relativesf. attend my sister’s wedding

Listen and practice:A: Can I talk to you about

something?B: Yes, of course, Mr. Lopez.A: I read your evaluation

form. You come in late a lot.

B: I’m sorry, I know it’s a problem. I’ll try to come in earlier.

A: Please try. It’s important.B: I understand. I promise

I’ll do my best.

Practice the conversation with the comments below:

1. take shorter break 3. work faster

Listen and complete the form below:

poor Excellentgood goodgood

good good

Excellent Excellent good

Lesson 3: The Office

Read the e-mail from Silvia, Jessica’s friend:

Answer the questions about Silvia’s e-mail:

1.What does Silvia do first thing in the morning?

2.What do the bosses sometimes send her?

3. What is “snail mail”?

4. What is “junk mail”?

She turns on her computer and checks her e-mail.

Sometimes they send her a job to do.

Snail mail is mail from the post office.

Junk mail is mails like advertisements.

Answer the questions about Silvia’s e-mail:

5. Does Silvia throw away all the “snail mail”?

6. What does she do in the sales office?

Critical thinking:Is Silvia a salesperson? why or why

not?

No.

She answers telephones in the sales office.

Listen and Practice:A: This is Betsy Diaz.

I’m calling for Mr. Lopez.

B: He isn’t in right now. Would you like to leave him a message?

A: Yes, please. Tell him I’m very sorry, but I can’t come in to work today because I have the flu.

B: OK. I’ll tell him.

Listen and complete the message below:

Petrovalate

sales meeting

should

10:15

Listen and complete the message below:

sorry

can’t have dinner

at 7:00

Listen and complete the message below:

going to be

Monday

go to the doctor

Practice the conversation with a partner:

A: Can you do me a big favor?

B: Sure. What is it?A: Would you please

turn off all the computers before you go home today?

B: No problem. I’ll turn them off before I leave.

A: Great. Thank you.

Practice the conversation with a partner:

A: Can you do me a big favor?B: Sure. What is it?A: Would you please hand ou

t the paychecks before you go home today?

B: No problem. I’ll hand them out before I leave.

A: Great. Thank you.

Practice the conversation with a partner:

A: Can you do me a big favor?

B: Sure. What is it?A: Would you please

pick up the mails before you go home today?

B: No problem. I’ll pick it up before I leave.

A: Great. Thank you.

Practice the conversation with a partner:

A: Can you do me a big favor?

B: Sure. What is it?A: Would you please wake

up the security guard before you go home today?

B: No problem. I’ll wake him up before I leave.

A: Great. Thank you.

Problem Solving: Look at Lupe’s and Betsy’s pay stubs:

Answer the questions below:

1. How many hours did Lupe work?

2. How much was Lupe’s take-home pay?

3. How much was Lupe’s gross pay?

4. How much was withheld for Lupe’s social security (SSI)?

5. How much is Betsy’s hourly pay?

30 hours

$283.5

$345

$17:25$8.50

6. Who makes more per hour?

7. Who worked more hours this week?

8. Who made more money?

9. How much tax did Betsy pay?

10. Who pay more federal tax? Why?

Lupe makes more per hour.

Betsy worked more hours.

Lupe made more money.

Betsy paid $65 in tax plus $17 in SSI.

Betsy paid more federal tax because she has fewer exemptions.

Review: Read & ListenDecide the statements T or F:

1. After one month at her job Jessica received a performance review.

2. Ms. Clark was upset with Jessica's work.

3. Jessica's evaluation was perfect.4. Jessica was nervous about her

evaluation.5. Jessica apologized for coming in

late.

T

F

F

T

T

Check: If you can: Ask for and offer help Accept and decline help Describe steps in a process Request a schedule change Use object, reflexive, and possessive

pronouns Use phrasal verbs Use because and so Use someone, anyone, everyone, and no

one Read an employee evaluation form Give and respond to criticism Give and take telephone messages Make and respond to requests Read a paycheck stub