chapter 6 acceptable-use policies: human defenses trevor norsworthy christina richardson

Chapter 6Chapter 6

Acceptable-Use Policies: Acceptable-Use Policies: Human DefensesHuman Defenses

Trevor NorsworthyTrevor Norsworthy

Christina RichardsonChristina Richardson

Introduction

Acceptable-Use Policies provide:– Companies with the ability to provide a non-

hostile work environment.– Limit wasting a companies resources

• 2003 it was reported that 30-40% use was not related to business.

• Costing US corporations $85 billion in lost production

Case on Point: Allstate Insurance

February 2003, CA DMV cut off Allstate’s access to digital files.

Allstate Employees were stealing customer information

131 Violations of confidentiality rules found

@lert

The most readily calculable cost of an outdated or incomplete AUP is the lawsuit- as is the payoff from implementing a good one.

MCIWorldCom’s AUP Leads to Early Dismissal of Lawsuit

Two employees filed employment discrimination against the company in TX federal court.

The Plaintiff’s claimed:– that another employee had sent out four emails

that constituted racial harassment.– Their employer was negligent by allowing the

corporate email system to be used for harassment.

Cont.

Court Dismissed the plaintiff’s claims on the following grounds that MCIWorldCom had:– an established email AUP that prohibited

discriminatory emails– acted consistently in enforcing the policy

against the employee who had sent the email messages

– Taken remedial action to enforce its written email policy.

The AUP: Discipline and Diligence Defense Tier

The AUP: Discipline and Diligence Defense Tier Cont. Despite increase in litigations policies

governing the use of Company computer equipment is seldom strict enough.

Users must operate within the AUP even when it is inconvenient.

High risk habits can only be changed through training, reminders and enforcement.

Dual Functions of the AUP

Security Breach Prevention– Prevents misuse from occurring.

Legal Protection – Protect the organization when prevention

techniques fail.

Security Breach Prevention

AUP can help to: inform employees of what they can and

can’t do to reduce inappropriate behavior Clarify expectations about personal use or

company equipment Warn employees that their actions are

monitored Outline the consequences of

noncompliance.

Legal Protection

If a company has an enforced AUP then it is supporting evidence that the organization exercised it legal duty to safeguard employees from a hostile work environment.

@lert

An AUP is rendered useless if:– The company has a well written email AUP

stating that staff should not use company email systems for private use.

– This policy is widely ignored from the managing director downward.

– Even though the AUP is in place it is not enforced.

– Therefore it becomes useless.

Legal Theories and Employer Liability Issues

Employers’ liability stem from two longstanding legal doctrines:

1. Respondent Superior Doctrine and Liability

2. Negligent Supervision and Duty of Care

Respondent Superior Doctrine and Liability Respondent Superior:

– Doctrine that holds employers liable for the misconduct of their employees within the scope of their employment.

Convention on Cybercrime– US and 29 other countries– Improve international cybercrime prevention– If a corporation fails to provide proper

supervision to employees allowing cybercrimes to occur then the corporation is liable.

Negligent Supervision and Duty of Care A employer may also be liable for negligent

supervision of an employee– Duty of care may extend beyond the scope of

employment. Duty of Care:

– A company or person cannot create unreasonable risk of harm to others.

– Under this doctrine directors and officers have an obligation to protect their companies business operations.

CR->TN

What makes an AUP effective?

Comprehensive scope Clear Language Adaptive Content Extension to Other Company Policies Enforcement Provisions Implied Consent Accountability

Comprehensive Scope

The AUP must apply to all IT resources– Desktop Computers– Laptop Computers – Personal Digital Assistants– All employee owned devices accessing the

company network

Must apply to all users of IT resources

Clear Language

The AUP must be concise Must explain company’s commitment to

enforcement Narrow enough to address known threats Broad enough to cover new and

unanticipated dangers

Adaptive Content

The AUP must be dynamic– Change to adapt to new situations,

technological advances

A mechanism for updating the AUP needs to be in place

Extension to Other Company Policies

AUP must manage employees’ expectations Other policies must be considered

– Intellectual Property – Harassment– Right to Privacy

Consent

Adoption of AUP must not be passive Signed agreement of employees is

necessary– Shows acknowledgement of responsibility,

procedures, and penalties– Referred to as expressed consent– Different from implied consent

Accountability

Responsibility for AUP development:– Often assigned to IT organization– Requires involvement from outside sources

• Legal

• Human Resources

• Senior Line Management

Individuals who enforce policies should be named within the Acceptable Use Policy

AUP Sample Items

Purpose and Scope– Policy addresses all IT resources– Intended to promote safety– Key Objectives:

• Maintain non-hostile workplace environment

• Prevent discrimination

• Protect company against computer crimes

– Company performance and survival depend on security measures described in this AUP.

AUP Sample Items cont.

Acceptable Use Policy Guidelines– IT Resources are company property

• To be used only by those employed by the company

• Only to be used for business purposes

– IT Resources are to be used in accordance with all applicable laws

– Creation or transmission of any files deemed obscene or indecent is prohibited

– The company has a right to review and observe all electronic communications

AUP Sample Items cont.

Provisions and Prohibitions– Company users names and passwords

• Only to be used for business purposes• Not to be given out or used for any personal

electronic communications

– Users should check their company email daily• Delete unwanted messages

– All information sent, received, created or stored is the property of the company

– Users must scan all downloaded files for viruses

AUP Sample Items cont.

Compliance– The company may choose to monitor its

resources, including• Email sent and received• Internet usage• Computer files and faxes received and sent• Any file for content-installed software for licensing

– Users will not view other’s email without permission

– Users are to report any violations to their supervisor

Armstrong Atlantic State University’s Acceptable Use Policies

AASU AUP displays all the characteristics of an effective AUP (recall):

Comprehensive scopeClear LanguageAdaptive ContentExtension to Other Company PoliciesEnforcement ProvisionsImplied Consent

Accountability

http://www.cis.armstrong.edu/cispolicies/index.html

Questions??