chapter 3
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Chapter 3: The Manager's Role in Strategic Human Resource Management
1.
1
Strategic planning primarily benefits a firm's managers by ________. A)
2
outlining procedures for firing employees B)
3
creating a hierarchy of decision-makers C)
4
establishing goals to be accomplished D)
5
allowing employees to provide input E)
6
clarifying the supply chain network Answer :
7
C Diff: 2
8
Page Ref: 98 Objective: 1 Skill: Concept
2.
9
Since most well-run firms utilize a hierarchy of goals to guide major decisions, ________ is especially important to managers at every level to prevent departments from working at cross-purposes.
A)
10
strategic planning B)
11
financial auditing C)
12
employee testing D)
13
employee benchmarking E)
14
annual personnel training Answer :
15
A Diff: 2
16
Page Ref: 98-99 Objective: 1 Skill: Concept
3.
17
What is the first step in the management planning process? A)
18
evaluating the alternatives B)
19
making forecasts of trends C)
20
implementing a course of action D)
21
setting an objective E)
22
comparing options Answer :
23
D Diff: 2
24
Page Ref: 99 Objective: 2 Skill: Concept
4.
25
Which of the following is the most significant difference between managerial planning and the basic planning process?
A)
26
evaluation of alternative methods B)
27
comparisons of strengths and weaknesses C)
28
establishment of clear objectives D)
29
assessment of long-term goals E)
30
interference from corporate hierarchies Answer :
31
E Diff: 3
32
Page Ref: 99 Objective: 2 Skill: Concept
5.
33
Which of the following provides a comprehensive view of both a firm's current situation and its goals for the next 3 to 5 years?
A)
34
SWOT analysis B)
35
business plan C)
36
value proposition D)
37
financial plan E)
38
operations plan Answer :
39
B Diff: 1
40
Page Ref: 99 Objective: 3 Skill: Concept
6.
41
The main contents of a typical business plan include all of the following EXCEPT ________. A)
42
political forecast B)
43
business description C)
44
marketing plan D)
45
financial plan E)
46
personnel plan Answer :
47
A Diff: 2
48
Page Ref: 99 Objective: 3 Skill: Concept
7.
49
The purpose of the marketing plan that is included within a business plan is to ________. A)
50
clarify the projected profits of a firm's products B)
51
set long-term objectives for a firm's middle managers C)
52
assign measurable goals for a firm's sales team D)
53
specify the features of a firm's product or service E)
54
describe the benefits of performing an industry analysis Answer :
55
D Diff: 3
56
Page Ref: 100 Objective: 3 Skill: Concept
8.
57
In order to implement a marketing plan, Apple needs a(n) ________ that will address its productive assets like the factories, machines, and facilities required to manufacture and distribute its popular iPods.
A)
58
balance sheet B)
59
pricing strategy C)
60
operations plan D)
61
income statement E)
62
personnel plan Answer :
63
C Diff: 2
64
Page Ref: 101 Objective: 3 Skill: Application
9.
65
SMART goals set by managers are ________. A)
66
specific, measurable, aggressive, required, and tested B)
67
short-term, motivational, attainable, relevant, and total C)
68
standardized, manageable, accurate, restrictive, and tested D)
69
short-term, measurable, aggressive, risky, and timely E)
70
specific, measurable, attainable, relevant, and timely Answer :
71
E Diff: 2
72
Page Ref: 102 Objective: 4 Skill: Concept
10.
73
Raj and his manager meet for lunch to jointly set Raj's quarterly sales goals. Raj's manager will periodically assess the progress Raj makes towards those goals. Raj and his manager are most likely participating in ________.
A)
74
strategic planning initiatives B)
75
corporate-level strategizing C)
76
management by objectives D)
77
human resource arbitration E)
78
job instruction training Answer :
79
C Diff: 1
80
Page Ref: 102 Objective: 4 Skill: Application
11.
81
Which of the following is the primary benefit of MBO? A)
82
MBO is an effective method for determining the relationship between an employee's goals and the goals of supervisors and subordinates.
B)
83
Feedback provided by customers who participate in an MBO program enhances a firm's marketing efforts.
C)
84
Implementing an MBO program requires very little time and provides extensive employee motivation. D)
85
MBO is an informal yet highly effective technique of documenting a firm's long-term goals and objectives. E)
86
An MBO program encourages employee participation during department meetings and company conferences.
Answer :
87
A Diff: 3
88
Page Ref: 103 Objective: 4 Skill: Concept
12.
89
A(n) ________ is a firm's method for matching its internal strengths and weaknesses with external opportunities and threats to maintain a competitive advantage.
A)
90
strategic plan B)
91
situation analysis C)
92
environmental scan D)
93
SWOT analysis E)
94
tactical plan Answer :
95
A Diff: 1
96
Page Ref: 104 Objective: 5 Skill: Concept
13.
97
A course of action that a firm can pursue to achieve its strategic aims is known as a ________. A)
98
vision B)
99
goal C)
100
strategy D)
101
tactic E)
102
mission Answer :
103
C Diff: 1
104
Page Ref: 104 Objective: 5 Skill: Concept
14.
105
All of the following are steps involved in the strategic management process EXCEPT ________. A)
106
evaluating the firm's internal and external situation B)
107
defining the business and developing a mission C)
108
translating the mission into strategic goals D)
109
crafting a course of action E)
110
offshoring low-skill jobs Answer :
111
E Diff: 2
112
Page Ref: 104 Objective: 5 Skill: Concept
15.
113
What is the first step in the strategic management process? A)
114
formulating a strategy B)
115
defining the current business C)
116
translating a mission into goals D)
117
performing internal and external audits E)
118
implementing an environmental scan Answer :
119
B Diff: 3
120
Page Ref: 104 Objective: 5 Skill: Concept
16.
121
Which of the following is a simple guide used to compile relevant information about economic, competitive, and political trends that may affect a firm?
A)
122
organization chart B)
123
workforce requirement matrix C)
124
environmental scanning worksheet D)
125
external resource system table E)
126
potential globalization network Answer :
127
C Diff: 1
128
Page Ref: 104 Objective: 5 Skill: Concept
17.
129
The primary tool used by managers who are performing external and internal audits as part of the strategic management process is the ________.
A)
130
BCG matrix B)
131
QSPM matrix C)
132
SWOT chart D)
133
EPS/EBIT table E)
134
MBO assessment Answer :
135
C Diff: 2
136
Page Ref: 104 Objective: 5 Skill: Concept
18.
137
Which of the following provides a summary of a firm's intended direction and shows, in broad terms, "what we want to become"?
A)
138
mission statement B)
139
strategic plan C)
140
code of ethics D)
141
vision statement E)
142
marketing plan Answer :
143
D Diff: 1
144
Page Ref: 106 Objective: 5 Skill: Concept
19.
145
The sales director at WebMD is calculating annual sales revenue targets and the number of new medical-related content providers that the firm needs to maintain a competitive advantage. In which step of the strategic management process is the sales director involved?
A)
146
performing external and internal audits B)
147
defining the business and its mission C)
148
translating a mission into strategic goals D)
149
evaluating strategic decisions E)
150
implementing a strategy Answer :
151
C Diff: 2
152
Page Ref: 106 Objective: 5 Skill: Application
20.
153
The ________ of the California Energy Commission indicates that the organization assesses and acts through public and private partnerships to improve energy systems that promote a strong economy and a healthy environment.
A)
154
mission statement B)
155
strategic plan C)
156
code of ethics D)
157
vision statement E)
158
organizational code Answer :
159
A Diff: 2
160
Page Ref: 106 Objective: 5 Skill: Application
21.
161
A company's ________ strategy identifies the portfolio of businesses that comprise a firm and the ways in which these businesses relate to each other.
A)
162
functional B)
163
business unit C)
164
corporate-level D)
165
competitive E)
166
departmental Answer :
167
C Diff: 1
168
Page Ref: 108 Objective: 6 Skill: Concept
22.
169
A diversification corporate strategy implies that a firm will ________. A)
170
become an industry's low-cost leader B)
171
expand by adding new product lines C)
172
reduce the company's size to increase market share D)
173
save money by producing its own raw materials E)
174
increase profits by offering one popular product Answer :
175
B Diff: 2
176
Page Ref: 108 Objective: 6 Skill: Concept
23.
177
Harley-Davidson sells a line of boots, helmets, and leather jackets indicating that the the firm is pursuing which of the following strategies?
A)
178
cost leadership B)
179
conglomerate diversification C)
180
geographic expansion D)
181
related diversification E)
182
horizontal integration Answer :
183
D Diff: 2
184
Page Ref: 108 Objective: 6 Skill: Application
24.
185
Acquiring control of competitors in the same or similar markets with the same or similar products is known as ________.
A)
186
market penetration B)
187
product development C)
188
vertical integration D)
189
geographic expansion E)
190
horizontal integration Answer :
191
E Diff: 1
192
Page Ref: 108 Objective: 6 Skill: Concept
25.
193
Winchester Rugs operates a web site called www.buyrugsdirect.com, so Winchester Rugs is most likely using a strategy of ________.
A)
194
consolidation B)
195
conglomerate diversification C)
196
geographic expansion D)
197
vertical integration E)
198
horizontal integration Answer :
199
D Diff: 2
200
Page Ref: 108 Objective: 6 Skill: Application
26.
201
Which of the following activities most likely indicates that a firm is implementing a vertical integration strategy?
A)
202
selling unprofitable divisions B)
203
offshoring low-skill jobs C)
204
producing raw materials D)
205
aggressively selling a new product E)
206
purchasing a competitor's firm Answer :
207
C Diff: 2
208
Page Ref: 108 Objective: 6 Skill: Application
27.
209
The 2008 announcement by Starbucks that it would be closing approximately 600 of its stores suggests the firm was using a ________ strategy.
A)
210
consolidation B)
211
diversification C)
212
geographic expansion D)
213
vertical integration E)
214
product development Answer :
215
A Diff: 2
216
Page Ref: 108 Objective: 6 Skill: Application
31.
217
A company's ________ strategy identifies how to build and strengthen the business's long-term competitive position in the marketplace.
A)
218
functional B)
219
economic C)
220
corporate-level D)
221
horizontal E)
222
competitive Answer :
223
E Diff: 1
224
Page Ref: 108 Objective: 6 Skill: Concept
32.
225
Which of the following refers to any factors that allow a company to differentiate its product or service from those of its competitors to increase market share?
A)
226
functional strategy B)
227
competitive advantage C)
228
distinctive competence D)
229
competitive focusers E)
230
related diversification Answer :
231
B Diff: 1
232
Page Ref: 108 Objective: 6 Skill: Concept
33.
233
A company's business-level strategy identifies the ________. A)
234
ways to build and strengthen a firm's long-term competitive position in the marketplace B)
235
tools for diversifying a business portfolio through the acquisition of a multi-national enterprise C)
236
specific courses of action that each department will pursue to help a firm accomplish its vision D)
237
means to becoming a low-cost leader within a highly competitive industry E)
238
ways to carve out a market niche in order to compete for high-end customers Answer :
239
A Diff: 2
240
Page Ref: 108 Objective: 6 Skill: Concept
34.
241
Companies like Ferrari are known as ________ because they carve out a market niche and compete by providing a product that customers can attain in no other way.
A)
242
cost leaders B)
243
focusers C)
244
visionaries D)
245
market leaders E)
246
complementary competitors Answer :
247
B Diff: 1
248
Page Ref: 108 Objective: 6 Skill: Application
35.
249
Which of the following strategies identifies the broad activities that each department will pursue in order to help a business attain its competitive goals?
A)
250
competitive B)
251
business-level C)
252
corporate-level D)
253
consolidation E)
254
functional Answer :
255
E Diff: 2
256
Page Ref: 109 Objective: 6 Skill: Concept
36.
257
A firm's functional strategies identify the broad activities that each ________ will pursue in order to help the firm accomplish its competitive goals.
A)
258
board member B)
259
supplier C)
260
department D)
261
executive E)
262
employee Answer :
263
C Diff: 1
264
Page Ref: 109 Objective: 6 Skill: Concept
37.
265
Strategic planning expert Michael Porter uses the term ________ to describe how a firm's departmental strategies and competitive aims should align for the greatest impact.
A)
266
strategic objectives B)
267
visionary strategy C)
268
vertical strategy D)
269
strategic management E)
270
strategic fit Answer :
271
E Diff: 1
272
Page Ref: 109 Objective: 6 Skill: Concept
38.
273
All of the following are roles that departmental managers would most likely have in the strategic planning process EXCEPT ________.
A)
274
assisting top managers in devising a strategic plan B)
275
developing functional, departmental plans C)
276
implementing functional, departmental plans D)
277
deciding the businesses in which a firm will be involved E)
278
providing input to top management about industry trends Answer :
279
D Diff: 2
280
Page Ref: 109-110 Objective: 6 Skill: Concept
39.
281
Exporting jobs from developed countries to countries with low labor force costs is known as ________. A)
282
freelancing B)
283
unionizing C)
284
offshoring D)
285
integrating E)
286
networking Answer :
287
C Diff: 1
288
Page Ref: 111 Objective: 6 Skill: Concept
40.
289
Formulating and executing human resource policies and practices that produce the employee competencies and behaviors a company needs to achieve its strategic aims is known as ________.
A)
290
strategic human resource management B)
291
human resource performance systems C)
292
strategic human resource metrics D)
293
high-performance personnel management E)
294
personnel management by objectives Answer :
295
A Diff: 1
296
Page Ref: 112 Objective: 7 Skill: Concept
41.
297
The primary purpose of strategic human resource management is to ________. A)
298
develop human resource policies that align with the industry standard B)
299
link a company's strategic plan with its human resource strategies C)
300
create stringent appraisal systems that highlight employee weaknesses D)
301
eliminate bonuses for top management and distribute the cost savings among subordinates E)
302
use offshoring to reduce human resource costs and to initiate globalization Answer :
303
B Diff: 3
304
Page Ref: 112 Objective: 7 Skill: Concept
42.
305
In order to generate the desired workforce skills, competencies, and behaviors that a firm needs to achieve its strategic goals, human resource management must first develop ________.
A)
306
HR consultants B)
307
HR strategies C)
308
HR databases D)
309
employee cultures E)
310
company norms Answer :
311
B Diff: 2
312
Page Ref: 112 Objective: 7 Skill: Concept
43.
313
Which of the following most likely serves as the basis for the HR strategies developed by the majority of firms?
A)
314
mission statements B)
315
potential strengths C)
316
supervisory objectives D)
317
competitive advantages E)
318
workforce requirements Answer :
319
E Diff: 2
320
Page Ref: 112 Objective: 7 Skill: Concept
44.
321
Which of the following is the final step in the strategic human resource management process? A)
322
formulating HR policies and practices B)
323
identifying a firm's workforce requirements C)
324
formulating an effective business strategy D)
325
developing detailed HR scorecard measures E)
326
testing current employees for skills and knowledge Answer :
327
D Diff: 2
328
Page Ref: 113 Objective: 7 Skill: Concept
45.
329
Human resource strategies are the ________ used to support a firm's strategic goals. A)
330
visions and objectives B)
331
policies and practices C)
332
missions and goals D)
333
plans and evaluations E)
334
theories and tools Answer :
335
B Diff: 1
336
Page Ref: 113 Objective: 7 Skill: Concept
46.
337
As with many failed mergers and acquisitions, the Bank of America acquisition of Merrill Lynch was unsuccessful because of problems with ________.
A)
338
technology B)
339
financing C)
340
geography D)
341
personnel E)
342
stock prices Answer :
343
D Diff: 2
344
Page Ref: 115 Objective: 7 Skill: Application
47.
345
Which of the following best explains the increased success of mergers and acquisitions in recent years? A)
346
improvements in wireless communication technology B)
347
union support of employee rights in multiple industries C)
348
fewer restrictions regarding corporate globalization D)
349
federal legislation regarding employee wages and rights E)
350
consistent involvement of human resource management Answer :
351
E Diff: 2
352
Page Ref: 115 Objective: 7 Skill: Concept
48.
353
During a merger or an acquisition, due diligence reviews performed by human resource teams are most likely to assess all of the following EXCEPT ________.
A)
354
accounting procedures B)
355
organizational culture C)
356
employee compensation D)
357
employee benefits E)
358
labor relations Answer :
359
A Diff: 2
360
Page Ref: 115 Objective: 7 Skill: Concept
49.
361
Which of the following is the most important human resource issue to address during the first few months of a merger?
A)
362
interviewing and hiring low-level managers B)
363
modifying benefits packages C)
364
identifying and retaining key talent D)
365
modifying employee pay grades E)
366
eliminating annual employee reviews Answer :
367
C Diff: 2
368
Page Ref: 115-116 Objective: 7 Skill: Concept
50.
369
All of the following are services that human resource consulting companies provide during mergers and acquisitions EXCEPT ________.
A)
370
aligning compensation programs B)
371
overseeing database recovery systems C)
372
developing change management plans D)
373
designing and implementing staffing models E)
374
managing employee communications strategies Answer :
375
B Diff: 2
376
Page Ref: 116 Objective: 7 Skill: Concept
51.
377
Which of the following is a strategic planning tool that shows the "big picture" of how each department's performance contributes to achieving the company's overall strategic goals?
A)
378
HR audit B)
379
strategic plan C)
380
digital dashboard D)
381
strategy map E)
382
HR scorecard Answer :
383
D Diff: 1
384
Page Ref: 116 Objective: 8 Skill: Concept
52.
385
Which of the following refers to a process for assigning financial and nonfinancial goals to the HR management-related chain of activities required for achieving the company's strategic aims and for monitoring results?
A)
386
strategy map B)
387
HR scorecard C)
388
internal auditing D)
389
HR feedback scale E)
390
digital dashboard Answer :
391
B Diff: 1
392
Page Ref: 117 Objective: 8 Skill: Concept
53.
393
A ________ presents a manager with desktop graphs and charts that illustrate where the company stands on metrics from the HR scorecard process.
A)
394
strategy map B)
395
HR benchmark C)
396
business plan D)
397
scanning worksheet E)
398
digital dashboard Answer :
399
E Diff: 1
400
Page Ref: 117-118 Objective: 8 Skill: Concept
54.
401
The concise measurement system used by companies to show the quantitative standards the firm uses to measure HR activities, employee behaviors resulting from the activities, and the strategically relevant organizational outcomes of those employee behaviors is called a(n) ________.
A)
402
evaluation system B)
403
HR scorecard C)
404
appraisal system D)
405
evaluation benchmark E)
406
annual report Answer :
407
B Diff: 1
408
Page Ref: 117 Objective: 8 Skill: Concept
55.
409
Which of the following is used to manage employee performance and to align all employees with the key objectives a firm needs to achieve its strategic goals?
A)
410
functional planning system B)
411
HR Scorecard C)
412
annual HR benchmarks D)
413
high performance work system E)
414
MBO format Answer :
415
B Diff: 1
416
Page Ref: 118 Objective: 8 Skill: Concept
56.
417
Which of the following terms refers to a set of human resource management policies and practices that promote organizational effectiveness?
A)
418
management by objectives system B)
419
human resource metric C)
420
corporate-level strategy D)
421
high-performance work system E)
422
strategic human resource map Answer :
423
D Diff: 1
424
Page Ref: 119 Objective: 9 Skill: Concept
57.
425
High-performance work organizations are most likely characterized by all of the following EXCEPT ________.
A)
426
multi-skilled work teams B)
427
empowered front-line workers C)
428
extensive training D)
429
labor management cooperation E)
430
commitment to high production rates Answer :
431
E Diff: 2
432
Page Ref: 120 Objective: 9 Skill: Concept
58.
433
High-performance work systems have become necessary for U.S. firms due to ________. A)
434
unemployment rates B)
435
federal regulations C)
436
increased minimum wages D)
437
global competition E)
438
cost leadership Answer :
439
D Diff: 2
440
Page Ref: 120 Objective: 9 Skill: Concept
59.
441
All of the following practices are most likely implemented by companies with high-performance work systems EXCEPT ________.
A)
442
hiring employees based on validated selection tests B)
443
filling positions with internal candidates C)
444
utilizing self-managing work teams D)
445
providing extensive training to employees E)
446
providing pay increases based on service years Answer :
447
E Diff: 2
448
Page Ref: 120 Objective: 9 Skill: Concept
60.
449
Reese Enterprises seeks to fill upper-level positions internally whenever possible and uses validated selection tests when considering external hires. This most likely suggests the company is developing a ________.
A)
450
high-performance work system B)
451
scorecard management system C)
452
benchmark D)
453
management by objectives strategy E)
454
selection metric Answer :
455
A Diff: 3
456
Page Ref: 120 Objective: 9 Skill: Application
61.
457
Which of the following is most likely a true statement about high-performance companies? A)
458
Most employees are members of a local labor union. B)
459
Most employees receive regular performance appraisals. C)
460
Employee turnover is extremely high. D)
461
Only executives are eligible for incentive pay. E)
462
The majority of jobs are filled externally. Answer :
463
B Diff: 3
464
Page Ref: 120 Objective: 9 Skill: Application
62.
465
Which of the following terms refers to the quantitative measure of a human resource management yardstick such as employee turnover or qualified applicants per position?
A)
466
human resource audit B)
467
high-performance work system C)
468
human resource metric D)
469
management by objectives E)
470
human resource scorecard Answer :
471
C Diff: 1
472
Page Ref: 120 Objective: 9 Skill: Concept
63.
473
The use of human resource metrics is essential for ________. A)
474
management by objectives B)
475
emergent employee behaviors C)
476
corporate-level strategies D)
477
related diversification E)
478
evidence-based management Answer :
479
E Diff: 2
480
Page Ref: 120-121 Objective: 9 Skill: Concept
64.
481
The primary purpose of implementing high-performance practices such as recruiting, screening, and training is to ________.
A)
482
foster a strong organizational culture B)
483
eliminate the tendency to hire interns for full-time positions C)
484
create management opportunities for new hires D)
485
develop a trained and self-motivated workforce E)
486
utilize benchmarks to compare personnel skills within an industry Answer :
487
D Diff: 2
488
Page Ref: 121 Objective: 9 Skill: Concept
65.
489
Which of the following terms refers to the process of comparing and analyzing the practices of one firm with those of a high-performing company?
A)
490
benchmarking B)
491
diversifying C)
492
offshoring D)
493
strategizing E)
494
outsourcing Answer :
495
A Diff: 1
496
Page Ref: 121 Objective: 9 Skill: Concept
66.
497
According to studies, combining high-performance HR practices with modern technology most likely leads to increases in all of the following areas EXCEPT ________.
A)
498
worker productivity B)
499
media mentions C)
500
annual sales D)
501
product quality E)
502
financial performance Answer :
503
B Diff: 2
504
Page Ref: 121 Objective: 9 Skill: Concept
67.
505
Which of the following refers to an analysis by which an organization measures where it currently stands and determines what it has to accomplish to improve its HR functions?
A)
506
HR methodology B)
507
HR benchmark C)
508
HR checklist D)
509
HR audit E)
510
HR ratio Answer :
511
D Diff: 1
512
Page Ref: 122 Objective: 9 Skill: Concept
68.
513
Which of the following audits is used by HR managers to determine whether a firm is adhering to relevant laws and regulations?
A)
514
strategic audit B)
515
compliance audit C)
516
organizational audit D)
517
best practices audit E)
518
function specific audit Answer :
519
B Diff: 1
520
Page Ref: 130-131 Objective: 9 Skill: Concept
69.
521
What is the first step of the HR audit process? A)
522
planning the audit budget B)
523
attaining top management support C)
524
drafting an audit team D)
525
determining the scope of the audit E)
526
compiling internal and external checklists Answer :
527
D Diff: 1
528
Page Ref: 131 Objective: 9 Skill: Concept
70.
529
All of the following are commonly used HR metrics EXCEPT ________. A)
530
communication expenses B)
531
absence rate C)
532
cost per hire D)
533
human capital ROI E)
534
health care costs per employee Answer :
535
A Diff: 1
536
Page Ref: 135 Objective: 9 Skill: Co
537
538
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