change navigation - from resistance to adoption
Post on 16-Apr-2017
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Change NavigationFrom Personal Resistance to Adoption
The Big-Picture CompilationThe following notes navigate key issues in bringing an individual recruited for change acceptance from an initial reluctance to a voluntary adoption.
Resistance with threat of
exclusion
Adoption with strengthened
status
An argument can be made that the most difficult “problem” a person has with a proposed change comes from two things:
(1) An authority figure is proposing the change(2) Not agreeing to the change risks being left out or left behind.
That combination represents only some cases, and in the extreme, the second issue is exaggerated by the first.
Nonetheless, taken as a problem to solve, it poses multiple general challenges -- that are named and compiled in the following information.
The compilation arranges detailed factors to demonstrate that in successful cases, the affected individual agrees to the change by discovering and accepting a Role. It shows a left-to-right logical progression. The initial display of the full compilation is followed by a step-by-step review.
Preference
Appreciation
Relevance
Access
Communication
Status
Motivation
Autonomy
Benefit
Offer
Exclusion
Inhibition
Uncertainty
Fear
Surprise
Missing
To Be Defined (bottom up)
Felt Predisposition (top down)
Resistance
Disagreement
Discomfort-Confusion
Risk of Loss
Need or expectation
due to
stemming from
about
regarding
Role
Goal
Confidence
Trade-off
Opportunity
in a defined
pursuing
Backed by
Gained with
Needed
Creating a supported mindset for change adoption
AspectsTo
ResolveAspects
ToPromote
Mindset
©2015 Malcolm Ryder / Archestra Research
Getting To YesThe Course of the Progress
Exclusion
Inhibition
Uncertainty
Fear
Surprise
Felt
Identify and acknowledge current experiences
AspectsTo
Resolve
The initial presentation of a proposed change can invoke (or provoke) a wide range of unsupportive emotional reactions.
©2015 Malcolm Ryder / Archestra Research
Exclusion
Inhibition
Uncertainty
Fear
Surprise
Felt
Recognize how predisposition reflects experiences
Predisposition (top down)
Resistance
Disagreement
Discomfort-Confusion
Risk of Loss
Need or expectation
due to
stemming from
about
regarding
Individual personal resistance to change can usually be “deconstructed” to some underlying decisive level (type) of concern. This illustration shows how different concerns may originate and how they can both(a.) often occur together, and (b.) hierarchically relate to each other, effectively hosting multiple types and depths of emotion in one overt behavior.
©2015 Malcolm Ryder / Archestra Research
Exclusion
Inhibition
Uncertainty
Fear
Surprise
Felt
Per predispositions: develop, align and present what is needed
Predisposition (top down)
Resistance
Disagreement
Discomfort-Confusion
Risk of Loss
Need or expectation
due to
stemming from
about
regarding
Preference
Appreciation
Relevance
Access
Communication
Missing
(Needed)
Because we can anticipatepredisposition, it should be addressed both pre-emptively and reactively, as necessary for any of its types. The objective is to present the individual person with a coherent set of the characteristics of the change that obviate the person’s respective concerns. Otherwise, the lack of relevant characteristics increases the probability of resistance.
©2015 Malcolm Ryder / Archestra Research
Exclusion
Inhibition
Uncertainty
Fear
Surprise
Felt
Replace negative predisposition with positive anticipation
Predisposition (top down)
Resistance
Disagreement
Discomfort-Confusion
Risk of Loss
Need or expectation
due to
stemming from
about
regarding
Preference
Appreciation
Relevance
Access
Communication
Missing
Needed To Be Defined (bottom up)
Role
Goal
Confidence
Trade-off
Opportunity
in a defined
pursuing
Backed by
Gained with
The individual is presented with a view of the change that is personalized to their concerns, while showing why it makes sense for them to embrace it.This will translate to a new mindset that leaves resistance behind.
©2015 Malcolm Ryder / Archestra Research
AcceptanceEveryone has existing needs and expectations. Initially, the gap between the current way of having those met, and something intended to replace that, can be surprising to a halting degree. Ideally, if the gap is bridged, the affected individual can have a well-determined role – including an accompanying personal sense of status that is significant enough to be more valuable to the person than what they’ve already had to date.
Preference
Appreciation
Relevance
Access
Communication
Status
Benefit
Offer
Exclusion
Inhibition
Uncertainty
Fear
Surprise
Missing
To Be Defined (bottom up) Mindset
Felt Predisposition (top down)
Resistance
Disagreement
Discomfort-Confusion
Risk of Loss
Need or expectation
due to
stemming from
about
regarding
Role
Trade-off
Opportunity
in a defined
Backed by
Gained with
Needed
New mindset must be supported with promotion and validation
Motivation
Autonomy
Goal
Confidence
pursuing
©2015 Malcolm Ryder / Archestra Research
AspectsTo
ResolveAspects
ToPromote
©2015 Malcolm Ryder / Archestra Researchwww.archestra.commryder@archestra.com
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