chadwick, inc.: the balanced scorecard norwalk division

Vision: “To lead the industry in the development, manufacture and sale of ethical drugs for human and animal use, distinguishing ourselves by providing high quality, effective products to local retail stores, hospitals, health service organizations, and veterinary practices, in order to generate superior returns for our investors, opportunities for our employees, and well-being for members of the community.”

Chadwick, Inc.: The Balanced ScorecardNorwalk Division

Financial

Goals

Measures

Improve/MaintainProfitability

ROCE

IncreaseRevenues

Sales

Customer

Goals

Measures

Expand MarketShare

Market share

Satisfy,Identify UnmetCustomer Needs

% of return Customers

Internal Business Processes

Goals

Measures

Develop NewCompounds

# of products in development

Maintain/Improve upon Development & Manufacturing

Cost of goods

Time to market

# of defects

Learning and GrowthGoals MeasuresImprove $ spent on trainingEmployee Skills

Develop # of new drugNew Compounds applications

Vision: “To lead the industry in the development, manufacture and sale of ethical drugs for

Chadwick, Inc.: The Balanced Scorecard

Norwalk Division

human and animal use, distinguishing ourselves by providing high quality, effective products to local retail stores, hospitals, health service organizations and veterinary

practices, in order to generate superior returns for our investors, opportunities for our employees, and well- being for members of the community.”

Internal Business Processes Goals Measures Develop New # of products in Compounds development

Maintain/Improve Cost of goods Upon Development time to market & Manufacturing # of

defects Efficiencies

Learning and Growth Goals Measures Improve $ spent on training Employee Skills

Develop # of new drug New Compounds applications

Customer Goals Measures Expand Market Market share

Share Satisfy, Identify Unmet % of return Customer Needs customers

Financial Goa ls Measures

Improve/ ROCE Maintain Profitability

Increase Sales Revenues