certificate iv in frontline management bsb40812 · certificate iv in frontline...
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Certificate IV in Frontline Management—BSB40812
About the Course
This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager. At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.
What you will learn
Improved communication skills Appropriate WH & S practices and guidelines Writing a range of complex documentation and
communications Ways of being a proactive team member Environmentally sustainable work practices Organising and coordinating skills Suggesting improvements to support the development
of improved work practices and team effectiveness Improved customer service strategies and
understanding customer needs Use of reporting financial activity
Career Opportunities
Coordinator Leading Hand Supervisor Team Leader
Enquiries
Training Support Officer
Phone: 02 4940 8422
Email - hannah@yarnteen.com.au
Website - www.yarnteencollege.com.au
Course Details
Dates - TBA
Start Time - 9:00am
Finish Time - 4:00pm
Morning Tea Break - 10:30am
Afternoon Tea Break - 2:30pm
Venue - Yarnteen College
Level 1, 840 Hunter
Street
Newcastle West 2302
Cost - FREE for Aboriginal clients
Course Units
Core Unit
(4 Core Units)
BSBWHS401A Implement and monitor WHS policies,
procedures and programs to meet legislative requirements
This unit describes the performance outcomes, skills and knowledge
required to understand work health and safety (WHS) Acts, regulations
and codes of practice, and to contribute to actions to achieve
compliance with WHS legislation in the workplace.
BSBWOR402A Promote team effectiveness
This unit describes the performance outcomes, skills and knowledge
required to promote teamwork. It involves developing team plans to
meet expected outcomes, leading the work team, and proactively
working with the management of the organisation.
BSBMGT401A Show leadership in the workplace
This unit describes the performance outcomes, skills and knowledge
required to work with teams and individuals, their standard of conduct
and the initiative they take in influencing others. At this level, work will
normally be carried out within routine and non routine methods and
procedures which require the exercise of some discretion and
judgement.
BSBMGT402A Implement operational plan This unit describes the performance outcomes, skills and knowledge
required to implement the operational plan by monitoring and adjusting
operational performance, producing short term plans for the
department/section, planning and acquiring resources and providing
reports on performance as required.
Elective Units
(6 Elective Units)
BSBADM405B Organise meetings
This unit describes the performance outcomes, skills and knowledge
required to organise meetings including making arrangements, liaising
with participants, and developing and distributing meeting related
documentation.
BSBCMM401A Make a presentation
This unit covers the performance outcomes, skills and knowledge required to prepare, deliver and review a presentation to a target audience.
BSBRES401A Analyse and present research information
This unit describes the performance outcomes, skills and knowledge
required to gather, organise and present workplace information using
available systems.
BSBSMB402A Plan small business finances
This unit describes the performance outcomes, skills and knowledge
required to develop a financial plan to support business viability.
BSBWOR401A Establish effective workplace relationships
This unit describes the performance outcomes, skills and knowledge
required to collect, analyse and communicate information and to use
that information to develop and maintain effective working relationships
and networks, with particular regard to communication and
representation.
BSBPMG522A Undertake project work
This unit describes the performance outcomes, skills and knowledge
required to undertake a straightforward project or a section of a larger
project. This unit addresses the management of projects, including
developing a project plan, administering and monitoring the project,
finalising the project, and reviewing the project to identify lessons
learned for application to future projects
For more information on any of our courses visit www.yarnteencollege.com.au or call 02 4940 8422
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