cctns good practice and success stories
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CCTNS GOOD PRACTICE AND
SUCCESS STORIES
Karnataka CCTNS Project Date:7th June 2019
Karnataka CCTNS Good Practice
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Table of contents
1. CCTNS Success Stories 2
2. Mobile Apps on CCTNS Platform: 3
3. Reports, Dashboards & Data Analytics 5
4. CCTNS Software enhancements (Customization) 6
5. CCTNS integration with other Applications 8
6. Additional Modules 10
7. Manpower Deployment,Capacity Building & Monitoring 12
8. Network and Data Center 17
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1. CCTNS Success Stories
Karnataka State Police has developed ERP application comprising 12
functional modules to cater to the police functionalities such as Crime
module, Law & Order Module, Traffic Module, police station activities,
investigation process, enforcement including FSL, finance,
administration, stores, armed reserve, motor transport, wireless and
training.
In the Year 2009 Government of Karnataka entered in to a MOU with
government of India MHA for the integration of CAS gaps under CCTNS
project. As per the NCRB guidelines, requirements the CAS gaps was
developed in the existing Police IT software and made operational. Police
Computer Wing (PCW), Bengaluru has made significant progress in the
implementation of Police IT which meets the objectives of CCTNS and
further the CCTNS database is also shared with ICJS portal facilitating
national data search of all the stake holders.
The Police IT application of Karnataka today has been integrated with
Court Information Systems, SMS gateway, Karnataka State Police Portal,
Citizen Centric Portal, Visitor Management Software, SAKALA services
and Seva Sindhu thus providing seamless data exchange in the day to
day police operations.
Fund allocation and utilization in CCTNS project
An amount of Rs. 96.93 Crores was allocated to KCoPS (Karnataka
Computerization of Police Society) under CCTNS project.
Sl No
CCTNS Project Tracks Implementation Status
A Site Preparation Completed
B Commissioning of Hardware
Completed
C Data Center and Disaster ecovery Center
Data Center and Disaster Recovery Sites are operational
D Software Enhancement to the existing Police IT application is completed and
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made operational
E Capacity Building 73,608 People trained
F Hand holding Services(man
power)
Completed
G Data Digitization Completed
a) Usage of POLICE-IT
Police-IT application is functional across all locations in the state police.
Every user has got his unique login credentials managed through
centralized application. Monthly District wise “Pragathi” Review Report is
generated to monitor the usage of Police IT application through which
drastic increase in the usage of application.
Based on the ranking PCW appreciates the units who have effectively
using the application.
2. Mobile apps on CCTNS platform
a) "Crime Location" Mobile Application (KGIS): KGIS has been developed by KSRSAC (Karnataka State Remote
Sensing Application Centre) for police department to capture crime
scene locations latitude and longitude of IPC cases reported at all
police stations across the state. This application was successfully
implemented and data capturing activity is going on from all
concerned stations in state.
This application is used for crime analysis on GIS platform and
Hotspot analysis for decision support system. KSRSAC team has
provided different types of constituency wise maps and polling booth
wise maps for 2018 Assembly Elections and 2019 Parliamentary
elections.
Key Highlights
Assembly Elections: KSRSAC team was provide different types of
constituency wise maps and polling booth wise maps, these maps sent
to all concerned unit officers.
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Crime Data Map
b) KSP App:
KSP Mobile App is the official mobile app of the Karnataka State
Police.The App is available both in Kannada and English
languages.The App facilitates any citizen to notify any of their trusted
contacts via SMS, regarding an emergency they are in through the
SOS button. The App also has the ability to share the location of the
sender to their trusted contacts, if their phones are enabled with
GPS.
The App helps citizens to find out the nearest Police Station and the
jurisdiction Police Station with its contact number and location.
Navigation link is available via Google maps to reach the Police
Station and has many other features.
Each of the Police Control Rooms in the Commissionerate / District
Police Jurisdictionresponds to the complaints. The issues notified by
citizens would be automatically acknowledged with an SMS along
with report number for future tracking.
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3. Reports, Dash boards and Data Analytics
PoliceIT is an indigenously built application based on legal framework
defined by the Acts and Karnataka State Police Manual. The reports and
statements are as legally prescribed and the case file is built on reports
generated by PoliceIT application.
Dynamic Reports :
These are unique features developed and implemented in Police IT
application which assist investigation officers and also in generating
statistics.
Comparative Statement - 17 Generates 3 years statement under different major head, sub heads and unit wise.
Single report consists approx. 7 lakhs FIRs and other information.
Dynamic Reports Crime head wise
Helps to analyze the data generated based on different heads and units
FIR status report Helps to supervise officers to analyze data entered individual cases
Dash board Provide pictorial representation of performance of the unit
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Statement No 17 -Sample Report
4. CCTNS Software Enhancement (customization) Karnataka has been deemed as an advanced state wherein Police IT
application covers a larger arena than the CAS (Core Application Software).
a) Police IT Application: Brief description
b) Preventive Action Report:
As per the directions of Hon’ble High Court of Karnataka, the cases
registered under section 107 to 110 Cr.Pc. should not be considered
as FIR. Instead it should be considered as Preventive Action Report.
As per the directions Preventive Action Report has been developed and
deployed in Police IT Application.
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c) Ministry of Road Transport and Highway Reports(MoRTH):
As per the directions of Hon’ble Supreme Court and the the decision of
Ministry of Road Transport and Highways (MoRTH) on the revised
Road Accident recording and reporting formats to be adopted in the
context of data furnished by State Police Department of the calendar
year.
The features of Ministry of Road Accident Recording and Reporting 19
formats has beendeveloped and generated in Police IT Application.
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5. CCTNS integration with other applications
a) Seva Sindhu: A initiative by Karnataka State Government with
innovative service delivery mechanism to improve the reach and
quality of services delivered to the citizens. Seva Sindhu is
envisaged to be developed as a platform to deliver the government
services at the door steps of the citizens.
Police department identified Sakala services to integrate with Seva
sindhu and as of now citizens can avail 9 services on-line.
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b) Citizen Centric Portal
Karnataka launched Citizen centric portal with the URL
www.policeseva.ksp.gov.in extending to public online services such as:
a. Informational services:
• Missing Persons
• Stolen Vehicles
• Recovered Vehicle
• Unidentified Dead Bodies
• Safety Tip
• Wanted Criminals
• Arrested Persons
b. Transactional services:
• Locked Home Details
• Senior Citizen Registration
• Complaint
• Miscellaneous Services (Mobile / Document lost)
• Character Certificate (Antecedents) with offline
Payment mode.
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6. Additional Modules
Police IT Application: In FSL Module as per the request of end users
we created three sections namely:
Audio Video-Forensic Section
Mobile Forensic Section
Cyber Forensic Section.
These sections have been created newly and deployed in Police IT
Application.
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b) Automated Finger Print Identification system(AFIS)
Karnataka State Finger Print Bureau & all the finger print units were
computerized during the year 2002-03.At present 34 Districts/Cities are
equipped with AFIS work station with central work station at Finger Print
Bureau, Bangalore (Remote Query). The Finger Print matching process is
carried out in two stages one is at District level for local queries (Criminal
history of arrested persons) where in the information can be obtained from
the Police Station /Unit level. On the second stage i.e., in remote query the
history of the criminal can be obtained through record Finger Print of
persons arrested throughout the state.
As part of this project new servers are installed at KSP Data Center and also
installation of 65 new live scanners at various police stations of the
Karnataka State is completed. At present the migration of old finger print
data, removing of duplication, installation and configuration of software is
completed and user acceptance test has to be done.
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7. Manpower deployment, Capacity building & Monitoring
KSP has taken innovative approach for capacity building with initiatives like
Training and Certification on MCSE and CCNA to System Administrators,
Video Tutorialsand Change Management Workshops for Senior Police
officers and Training of Trainers program etc. KSP also has established its
own Training Infrastructure at regional levels. The Program involved
creation of a detailed and effective training strategy, user groups and
classifications, training plan and guidelines, development of training
material and training program designed for customized delivery to the target
groups.
a) Number of People trained so far:
Type of Training Training Completed
Basic IT 29,968
Police IT (Role Based) 28,092
Basic System Administration 815
Change Management 1,258
Trainer of trainer 760
Head Constables trained 12,715
b) Video Tutorial:
Under Capacity Building track, SI has developed a video tutorial using
which training is imparted to all police personnel and department is self-
sufficient to conduct trainings and refresher training programs in SCRB
and other units and so far, 12,715 police personnel have been trained
across the state.
c) CCTNS Resource Centre at Karnataka Police Academy, Mysuru
Karnataka Police Academy, Mysore is a premier police training institute
of Karnataka state and one of the renowned police academies of the
country. The prime objective of this academy is to impart Basic ITand
Police IT training to the newly recruited police officers at the level of sub -
inspector and deputy superintendent. The academy also conducts the
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refreshers, thematic and post promotional courses for the in-service
orientation to its trainees, apart from training of IPS probationers.
Key Highlights
Centralized facility to provide all training needs.
Wi-Fienabled campus area network. Trainees has 24/7 access to
training material.
Extending the training material, application to other training
institutes across the state.
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d) Internship Program
It is proposed to initiate an Internship Program ( KSP Talent Grooming
Program) in Police Computer Wing for the students of reputed
engineering colleges / business schools mainly from Bengaluru. This
innovative program would get young bright minds conversant with latest
technology to work on live projects and contribute to its development.
They would be able to contribute to the live challenges of the ICJS project
execution, while also helping us out in O & M, upgrade and research
related issues of the Police IT ecosystem. They in turn would gain out of
this experience, which would help them immensely in their future
professional careers. It is proposed to have internships for 3 and 6
months and in case of research scholars in can be of one year. In all, it is
proposed to have ten students for a period on one year, as per the slots
prescribed.
The interns would be working in areas of Software development, Mobile
Application, Big Data, Machine Learning, Artificial Intelligence,
Networking, Cyber Security, Project Management, Social Media Analytics,
CCTV & Video Surveillance, Database management and Cloud
Computing. This program would establish a permanent bridge between
professional institutions, students, researchers and academicians and
the Police Computer Wing / Police Dept, which would help both the
organizations in wide and varied ways in the days to come.
In the current year nine interns have already been onboarded form NITK,
Suratkal, IIITB and R V College of Engineering, Bengaluru.
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ADGP(PCW) Interaction with the Students
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8. Network &Data Centre
Brief Description of KSP Data Center:
Karnataka State Police has created its own state of art green data-
center services at KSRP 3rd Battalion, Bengaluru. The data-center
built in 1400 Sqft. of area which includes Data-center Server room,
NOC room, and Electrical & UPS room. The data-center has the
capacity of hosting 5 server racks and 3 network racks for all KSP IT
requirements. KSP DC is hosting the following services to department:
Police IT ERP application
Karnataka State Portal
SMS gateway
Citizen Centric Portal
Active Directory
Enterprise Monitoring System
Antivirus and Patch Management
The KSP Data Center is managed professionally by dedicated technical
team with best practices in place, such as 24/7*365 Operations,
Proactive Monitoring, Preventive Maintenance and Backup/ Restore
policy.
Disaster Recovery (DR) Site has been set up in New Delhi at National
Data Center under maintenance of NIC. The DR site will provide
alternate hosting facility at remote site as backup of data and
application at KSP DC which will ensure uninterrupted operations in
case of exigencies. Link between KSPDC and DR site is already
established and data of KSP DC has been replicated to DR site.
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Brief Description of KSP Wide Area Network:
KSPWAN, wide Area network was created in 2009 exclusively for
connecting Police stations, Circles, SDPOs, higher offices and other
offices of special units spread across length and breadth of Karnataka
into one network. The basic purpose of creating such vast network is
faster and easier mode of communications to achieve the day-to-day
information exchange of the Karnataka state police force. This
network not only caters to the information exchange within the
department but also with the offices outside the department.Under
the CCTV project 818 Police Stations bandwidth is upgraded to 4
Mbps and connectivity type is changed from VPNoBB to
VPNoFTTH. KSPWAN is combination of
42 MPLS and
1535 VPNoBB connection
3 ILL
A. Operation:
The Services are monitored proactively and following pro-active
process/practices are being followed as part of operation in KSP Data
Center.
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Antivirus Administration:
Kaspersky Antivirus Application is used as Endpoint Application
protection suite. With password protected policies, the end users are
prevented from uninstalling Antivirus Application or stopping the Real
time scan. This helps in better protection of client systems. For better
policy control and network utilization, one Antivirus Administration
Server is installed at each DPO office.
WSUS (Windows Server Update Service):
Windows Server Update Service is used for patching windows systems.
One WSUS Server is installed at each DPO office. Periodic patch
updates released by Microsoft are downloaded and pushed to Client
Systems through WSUS Servers. This help in minimizing the issues
faced due to inherent operating system vulnerabilities.
Security Practice
In Karnataka we are following the guidelines of Ministry of Electronics
and Information Technology, were in security audit from CERT-IN
empaneled vendors is made mandatory for all the internet facing
applications to ensure the security. In addition to this SSL certificates
are used to encrypt the communication channel.
Web Servers:
Web Servers hosted in Internet are installed with SSL Certificates.
These Web Servers are hosted only after they are inspected and
verified by CERT-IN authorized auditors.
Active Directory Services:
Microsoft Active Directory Services are configured and used as
Directory Services. This helps in directory level authentication of logon
services of the End users. Domain Controller Servers are installed in
range offices.
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Mail Service Security:
Apart from SSL Certificate configuration in Mail Server, we have
configured Separate Mail Server Gateway to protect from
spam/spurious mails.
Service Monitoring:
EMS (Enterprise Monitoring Software) is used to Monitor the health of
Servers hosted in KSP Data Center. Video wall is mounted in the
Operating Center to monitor all essential services. This Center is
operating 24*7 to monitor and operate the services.
Periodic Backup and Restoration:
Backup of all critical data and logs of servers/devices are periodically
taken in Media. Also restoration of backup data is done periodically.
This help in validation of the backup.
Storage of Backup Media:
The Monthly Tape Media are stored in a different physical location to
manage restoration in case of any location specific natural disasters.
Optimization of Resources:
Virtualization Technology is used for optimization of resources. Both
Microsoft and VMware Virtualization are used for hosting Virtual
Servers thereby reducing usage of physical servers which in turn
improves energy efficiency.
Knowledge Base:
The Solution provided for resolution of different technical issues are
documented as a Knowledgebase and uploaded in FTP Site. This helps
field team to identify and resolve issues for a specific problem.
Data center and Disaster Recovery Center
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B. Network Management of KSPWAN:
For effective management of network infrastructure, following
process/practices are being followed
BSNL SPOC at Operating Center:
BSNL is the network service provider in Karnataka State. BSNL
deployed one technical resource at our Operating Center. This
resource helps in coordinating with BSNL field team to rectify the
issues day to day connectivity issues faced at different parts of the
state.
Network Management:
The Uptime of VPNoBB, MPLS and Internet Links are monitored
through Network Node Manager Application. The tool provides real
time information of network availability.
Network Monitoring
VPN Modem Availability Report:
As Police Stations are connected through VPNoBB Modems, the
availability of Modems is monitored. VPN Connection availability
dashboard provided to system administrator to monitor connectivity.
This tool helps in System Administrators to know the locations which
have issues and they coordinate with local BSNL Team for speedy
resolution.
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Periodic Review with BSNL:
Periodic Review/Meeting is being done with BSNL team to resolve any
long pending issues and review the progress being made for any
implementation/configuration changes done.
VPNoFTTH in Control Rooms (DPO offices):
To ensure availability of critical services at DPO offices, VPNoFTTH
has been provided as a backup network service in case of non-
availability of MPLS Link at DPO offices.
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