case study crystal international group limited
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Case Study Crystal International Group Limited Manufacturing Industry
C o m p a n y B a c k g r o u n d C h a l l e n g e s
Founded in 1970, Crystal International Group
Limited (Crystal) began as a traditional
garment factory and gradually grown into a
multinational company. After 50 years of
dedication and perseverance nowadays, the
company around 80,000 staff employed in
more than 20 factories across six countries.
With customers in Europe, the United States
and Asia, Crystal produces about 350 million
garments a year with a total revenue of
US$2.5 billion.
With production lines located in China,
Vietnam, Bangladesh, Sri Lanka and
Cambodia, Crystal’s local employees have to
deal with their daily tasks via an internal
system, but some common problems and
bottlenecks exist in the current process and
affect the efficiency negatively. For example,
due to the large volume of orders, many
workers are required to process their
documents manually, which is prone to
errors and increased labor costs. Besides, the
company lacks a centralized system to
process clients’ orders and approvals,
resulting in the delivery of the order. Last but
not least, a high turnover rate can be costly
to the company because it incurs additional
costs to recruit and train new hires.
“Fuji Xerox (Hong Kong) provides professional advice and one-stop services to ensure
smooth operation of our system. UiPath's Robotics Process Automation (RPA) solution
significantly reduces the manpower spent on manual and repetitive work.”
Karl Ting, General Manager, Corporate Information Services, Crystal International Group Limited
Robotics Process Automation
Solution Enhances Efficiency
and Accuracy
R e s u l t s a n d E f f e c t i v e n e s s
To maintain a leading position in this highly
competitive market, many companies have
started to harness cutting-edge digital
transformation solution for better growth
opportunities. A pioneer in adopting
advanced technologies to enhance
productivity, Crystal recently deployed the
Robotic Process Automation (RPA) solution
jointly supplied by Fuji Xerox (Hong Kong)
and UniPath. Using software robots, all daily
routine and manual work, such as processing
orders, delivery notes and invoices, are
centralized and standardized through the
RPA. This simplifies business processes, saves
resources and greatly reduces the chance of
human errors. Additionally, as RPA processes
most of the repetitive and routine work, the
company could be less reliant on manpower,
and at the same time, unleash the potential
of its workforce. This helps reduce production
costs and save for more resources to train
new hires.
RPA also optimizes the document review
process. Many companies have a manual
workflow to process their documents, but the
volume – in terms of both the number and
type of documents – is simply too high for the
audit team to review, and manpower is very
limited. The disadvantage of this traditional
approach includes lower efficiency and heavy
reliance on human resources. At present,
Crystal has adopted the RPA to assist the
audit team to comprehensively review all
documents. The reviewed documents can
then be systematically stored and classified in
the document library.
In conclusion, this new technology allows all
documents to be inspected at the time of
input and paves the way for the subsequent
audit procedure, resulting in a significant
increase in overall efficiency and reduced
dependence on manpower and costs. During
the collaboration, Fuji Xerox (Hong Kong)
offered on-going post-sale services, including
professional solutions and assistance to
support Crystal’s digital transformation
journey.
Supported by AMDP Catalogue on Demand
The contents described herein are correct as of November, 2019.Xerox, Xerox and Design, as well as Fuji Xerox and Design are registered trademarks or trademarks of Xerox Corporation in Japan and/or other countries.
Fuji Xerox (Hong Kong) Limited11/F, 12 Taikoo Wan Road, Taikoo Shing, Hong KongTel: (852) 2513 2888 Fax: (852) 2560 6433
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