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About Barnes Harrild & DyerSolicitors
Barnes Harrild & Dyer specialise in
immigration, asylum and human rights
matters. The firm represents both privately
and publicly funded clients. However, the
majority of their cases are publicly funded
and they hold the Legal Services
Commission (LSC) Quality Mark in
recognition of service provision excellence.
With the extensive experience of their 3
practising partners, all accredited to LSC
level 2 or 3, the law firm offers a speedy and
efficient service of the highest professional
standard.
The firm’s Managing Partner, Michael Dyer,
explains:
“We’re a small and friendly firm, established
since 1983. Over 25 years later, we still take
pride in the efficient, reliable service our
clients receive. In many cases, the protection
of their basic human rights depends upon
the success of their case against unjust
decisions made on their settlement status.
With our area specialism and previous
success rate, we’ve earned a strong
reputation in the field of immigration law.
Our software and IT set-up performs a vital
role in practice and finance management.
Firms can’t rely on legal expertise alone. IT
plays a prominent part in the day-to-day
running of our firm and we’ve been loyal
Quill customers since the 1990s.”
Quill Pinpoint
With a time-honoured subscription to Quill
Pinpoint, Barnes Harrild & Dyer has
continued to use the legal accounts and
matter management software throughout a
new partnership arrangement.
Michael adds:
“Prior to September 2009, we comprised two
partners, one of whom retired. Our new
structure is made up of 4 partners who need
management statistics readily available on
their PCs for analysis purposes, as well as
empowering staff with up-to-date information
on their own performance for review and
development.
Quill provides this level of functionality, which
is why we made the unanimous decision to
retain the Quill Pinpoint software post-
partnership arrangement.
Croydon-based immigration specialists, Barnes Harrild & Dyer Solicitors,are staunch supporters of the Quill Interactive hosted practicemanagement and legal accounts software.
In August 2011, some disastrous scenes were brought to Croydon withrioting, looting and arson attacks. On many local businesses the ensuingresults were devastating but, thankfully, with Quill Interactive, thepractice's essential working tools of time recording and accounting datawere safeguarded.
www.quill.co.uk
Case Study : Barnes Harrild & Dyer Solicitors
Solicitors reassured by business continuity during catastrophic circumstances
We experienced an unfortunate loss of data
some years ago which made obvious the
requirement for hosted-based software.
This precipitated the decision to upgrade to
Quill Interactive and we migrated to this
service in 2010.”
Solution Installed
Barnes Harrild & Dyer Solicitors has 15
user licences for the Quill Interactive hosted
matter management and accounting system
for fully outsourced IT support and flexible
e-working capabilities.
Michael continues:
“There’s much to commend the hosted
system. First we have equal distribution of
work. Our fee earners can record their own
time, partners can access bespoke key
performance indicator information and
supervisors can monitor staff progression.
We’ve offloaded the unmanageable volume
of work previously done by one designated
individual, so everyone works
independently and is accountable.
www.quill.co.uk
The software itself is easy to use in terms of
logical layout and work-through of screens.
Also, it’s well supported. Not only do we have
access to Quill Pinpoint’s expert technicians
and account management teams, there’s
support in the form of automatic updates. For
example, with the recent reduction of
government spending in legal aid, the new
rates were adjusted in the software by the
Quill specialists without our intervention.
On a more serious subject, in the August 2011
riots our office was looted, all IT equipment
stolen, and then the building was set alight.
We lost 600 physical files and we’re now in
the middle of a file reconstruction and repair
work project. Without the Quill Interactive
hosted system the survival of the business
would have been in doubt.”
Results & Benefits Experienced
Quill Interactive is delivered by hosted
services, which means IT management is fully
offloaded to Quill Pinpoint’s technical division
and software is hosted on a secure server
bank. This provides remote connectivity, data
back-up and 24/7 access, whatever external
factors are in place.
Michael concludes:
“On a normal daily basis, Quill Interactive
contains features for all areas of matter and
legal accounts management, with the added
benefit of scalability, ideal for an expanding
practice like ours.
The Croydon riots have highlighted the
importance of disaster recovery and Quill
Interactive comes with the reassurance of
built-in business continuity. Although we’re
currently occupying temporary offices,
painstakingly replacing matter files and
renovating our office, the situation might
have been irrecoverable without Quill.
Our accounts, time recording and database
data has been restored because our
valuable client list and matter details were
safely stored on the Quill Pinpoint server,
many miles away in a secure environment.
We’ve identified which files were destroyed
by checking on Quill Interactive with the
helpful assistance of a number of Quill staff
who have put 100% into supporting us
through this disaster situation.
Now that we’re having to undertake a major
file recovery exercise, we’ve realised the
importance of a paperless office
environment. We’ve learnt that although the
basic information was safeguarded, it
doesn’t replace the full file, so we’re moving
to Quill Pinpoint’s add-on document
management to better manage risk in the
future. We’ve increased the number of user
licences so that all our staff can store and
access documents or emails to matters.
I readily recommend Quill Interactive to
other practices. The return on investment
we’ve gained this year is incalculable. It’s
been the difference between survival and
possible demise. The lessons are obvious
and the solution straightforward – Quill
Interactive.”
For more information, please
contact us on:
0161 236 2910
info@quill.co.uk
MANCHESTER (Head Office)
Barclay House
35 Whitworth Street West
Manchester M1 5NG
DX: 723820 Manchester 38
WILTON
Rooms B126 & B126A
Main Building, Wilton Centre
Wilton, Middlesbrough TS10 4RF
LIVERPOOL
Liverpool Innovations Park
Unit 4, First Floor, Baird House
Edge Lane, Liverpool L7 9NJ
DX: 716990 Wavertree 2
Quill Pinpoint
Michael Dyer, Managing Partner, Barnes Harrild & Dyer Solicitors
“Now that we’re having to undertake a major file recovery exercise,
we’ve realised the importance of a paperless office environment.
We’ve learnt that although the basic information was safeguarded, it
doesn’t replace the full file, so we’re moving to Quill Pinpoint’s add-on
document management to better manage risk in the future. We’ve
increased the number of user licences so that all our staff can store
and access documents or emails to matters.”
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