cargill beef australia wagga wagga nsw a case study many cultures – one mission 1 november 2010...

Cargill Beef AustraliaWagga Wagga NSW

A Case Study Many Cultures – One Mission

1 November 2010

Gary Brown

Manager HR, Business Excellence & Operations Support

CONFIDENTIAL. This document contains trade secret information. Disclosure, use or reproduction outside Cargill and inside Cargill, to or by those employees who do not have a need to know is prohibited except as authorized by Cargill In writing. (Copyright Cargill, Incorporated 2006. All rights reserved.)

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Cargill Inc.

Gaps

Specific Actions to Address

William Wallace Cargill

• Small grain warehouse in Conover, Iowa

• Long held values• Follow expansion of

railroads

Founded in 1865

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Gaps

Specific Actions to Address

Worlds largest family owned companyWorlds largest family owned company

44thth Largest Food Producer in the World Largest Food Producer in the World

120,000 employees120,000 employees

60 countries60 countries

More than 1,000 locationsMore than 1,000 locations

$70 billion in sales and other revenues$70 billion in sales and other revenues

Cargill is a Global Company

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Gaps

Specific Actions to Address

Cargill Beef Australia’s two processing plants, have capacity of 8350 head / per week

Western Australia

Northern Territory

South Australia

Queensland

New South Wales

Victoria

Tasmania

Wagga Wagga Processing Plant 660 employees. Acquired 1991 Processing capacity 1250 hd per day55% Grain Fed, 45% Grass Fed10hr days (4 day shifts), 5 days/week.

Tamworth Processing Plant 420 employees Acquired 1998 Processing capacity 800 hd per day

Jindalee Feedlot 22 employees 17,000 hd

Wagga Wagga Plant in Southern NSW

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The Cargill Diversity Story

Valuing Differences Business Case

“Valuing differences isn’t just the nice thing to do, it’s the smart thing to do… If we seek sameness from people, we will limit our ability to be a high performing

organisation.”

Warren Staley, Former CEO

Cargill Beef Wagga Wagga - Workforce

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One Business – Many Nationalities (38 at last count)

• Afghanistan• Australia • Bhurundi • Burma • Canada• China • Cook Islands• El Salvador • England • Fiji • France • Germany • Greece • India • Indonesia • Italy • Japan • Kenya • Liberia

• Malaysia• Nepal• Nigeria• New Zealand • Pakistan • Philippines• Russia • Scotland • Sierra Leone • South Africa • South Korea • Sri Lanka • Nth & Sth Sudan • Thailand • Tibet• Tonga • USA • Wales • Zimbabwe

Skilled Migration & Refugees

• 17% of our skilled employees are Chinese nationals

Why China?

• 12% of our employees are African

Wagga Wagga is a refugee settlement city

Cargill employs 60% of the city’s African youth under 25yrs

80% of African income derived from employment at Cargill

How We Make It Work!

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•English Language Investment

– $397,000 (2008 to 2010)

•Specialist Staff– Overseas Employee Coordinator

• Speaks 5 Languages

– Recruitment of internal interpreters

Valuing DifferencesEveryone Matters

Management By Engagement &

Cultural Intelligence

A Journey of Discovery for Management and Line Supervisors

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Management by Engagement

•Employee Engagement

“The degree to which people are committed to the relationship they have with their

employer”

• Managing people so they understand

‘How much they are valued, where they fit and why they matter’

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Cultural Intelligence (CQ)

Cultural Intelligence (CQ) is a person’s capability to function effectively in situations characterized by cultural diversity

(Ang, Van Dyne, & Koh, 2005; Earley & Ang, 2003; Earley & Mosakowski, 2005).

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Equipping Supervisors and Managers for the Valuing Differences Journey

The 4 Factors of Cultural Intelligence (CQ)

1. Strategy

2. Knowledge

3. Motivation

4. Behaviour

Building Better Relationships

•A desire for CITIZENSHIP

•Takes time to build relationships based on trust

•Get involved outside of work

•Link Families

•Be innovative

•Get feedback

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Aussie Hungie

For Korean and Afghan workers

Then the Bon Fire

Key Learnings

•Never assume

•Don’t speak so fast

•Encourage, include and support the development of diversity ‘CHAMPIONS’

•Train your business leaders, managers and front line supervisors

•Invest in all staff

Key Learnings•Get involved outside the work environment

•Building alliances with community support groups.

– Multi Cultural Council– Centacare– WAfrica – Men’s Network– KONECT– Universities - CSU– Faith Organisations

Never give up 19

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Questions?

Thank You

Gaps

Specific Actions to Address

With Colleagues With Colleagues

Celebrating Anzac Day At Relay For Life Charity With English teacher and Supervisor