can you trust office 365

Can you trust Office 365?

is...

One of the fastest‐growing Microsoft business platforms in history

52% of businesses said they will move all or some users to Office 365

52%

Recent major Office 365 Outages

July 2015 – Large parts of North American customers could not authenticate to Office 365 with a variety of clients (OWA, Outlook, EAS, …)

June 2014 – Extended outage affecting numerous customers world-wide > inability to send/receive email, connect, etc…

2013-Q4 2014-Q1 2014-Q2 2014-Q3 2014-Q4 2015-Q1 2015-Q299.93

99.94

99.95

99.96

99.97

99.98

99.99

100

Quarterly Uptime

Office 365 Uptime

Only very few “major” outages in that time frame

Historically, has always been above 99.95% since 2013-Q4

Hybrid and full Cloud Deployment Considerations

Need high-quality monitoring and reporting software to track, measure and assess the effectiveness of their chosen platform.

For many organizations, monitoring cloud services is an afterthought.

Multiple components need to be monitored in order to ensure reliable messaging and collaboration services

Over 50% of calls that come into the Microsoft help desk are because of issues on the client’s side

Limited reporting and monitoring tools within Office 365

Some Challenges• Learning curve with new technology • Visibility into Office 365• Managing outages• Monitoring hybrid components like

DirSync & AD FS• Migrating data to the cloud• Ongoing maintenance of the

infrastructure• Single Sign On• Managing licenses

What is the answer?

Having enhanced visibility into your messaging environment increases your agility in diagnosing and preventing operational problems.

MAILSCAPE 365

MAILSCAPE 365: Visibility in a Cloudy World• Understand when something

is going wrong and why the problem has occurred

• Ensure that any outages are detected immediately and solved quickly

• Provides visibility into issues that develop within Office 365

MAILSCAPE 365: Solidify End User Experience

• Cloud platforms are enormously flexible and powerful, but they do break

• Monitor your entire hybrid environment in real time

• Obtain confidence that everything is working as it should be to deliver the intended experience to end users

• Eliminate some of the fear associated with moving to the cloud

Preserving a solid end user experience is critical to the success of any deployment