ca nimsoft monitor - ensuring business service reliability
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Challenge
YJT Solutions needed a
multi-tenant solution to
provide as a service to its
customers to help them
manage and transform
their businesses.
The company needed to
ensure the
confidentiality of its
customer data.
Results Solution Nimsoft enables YJT
Solutions to provide powerful and secure services to its customers at low cost.
Nimsoft is easily customizable to satisfy a range of customer needs.
YJT Solutions Delivers Monitoring Services that Help Fuel Growth
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Transformed IT: • Nimsoft provided YJT Solutions with a
multi-tenant solution that enables it to provide cost-effective, flexible and secure solutions to its customers.
YJT Solutions is a unique full-service IT management partner offering a complete range of high-value capabilities designed to help you optimize the efficiency and excellence of your company’s IT operations.
Challenge
Faced with increasingly
complex customer
infrastructures, AXSOS
needed a flexible and
comprehensive
monitoring solution for a
wide mix of
environments, including
virtualized, cloud and
mobile device
management systems.
Results Solution CA Nimsoft Monitor and
CA Nimsoft Cloud Monitor provide end-to-end service monitoring, including the tracking of end user experience on customer help desks and websites.
AXSOS Delivers New Cloud Offerings
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AXSOS can now provide enhanced IT monitoring as well as offer additional services, which is helping to increase customer satisfaction and grow business revenues.
AXSOS provides SaaS-based IT managed services to small and medium businesses (SMBs) across Germany, Austria, Switzerland, Benelux and the Middle East
Challenge
Having good visibility,
having an effective way
to restore service and be
proactive while limiting
the load on customer’s
operations.
Results Solution Having a sticky
relationship with Customers is Key.
CA Nimsoft provides an additional level of visibility and increased level of service.
Datalink Realizes Efficiency Gains that Reduce Costs
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They can be more efficient in their customer support and reduce operational costs, so they can service more customers.
Datalink solutions ensure IT strategies and tactics align with business needs. Each solution is built using a customized platform of hardware and software from multiple technology innovators, along with a comprehensive suite of professional and support services.
Results
CA Nimsoft, between monitoring and service desk, lets them track and articulate how their own organization is performing, commit to SLAs, and then deliver on their commitments.
Challenge
In order to be profitable,
customer centric, be
ahead of everyone else,
separate yourself from
the mass of people going
to market, fundamental
changes need to be
made.
Solution Nimsoft allows them to
put their “magic” skills into an environment that enable them to grow.
Lead IT Consulting - CA Nimsoft Helps Lead IT Track and Meet its Commitments
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Lead IT Consulting helps local companies pinpoint customized information technology solutions to support their growth and revenue goals. We partner with small and medium-sized businesses in the Portland Metro area to provide IT consulting services, including: Client server management, Cloud storage, Network consulting services, Change management solutions & Information technology outsourcing.
Challenge
To simplify the
deployment of cloud
services and maintain
quality of service for its
customers, Logicalis
needed to automate
infrastructure
deployment, monitoring
and management and
enhance capacity
planning.
Results Solution CA Nimsoft, CA
Automation Suite for Clouds and CA Capacity Manager monitor customers’ cloud infrastructures, prioritize and route incidents, automate provisioning and enable effective capacity management.
Logicalis cuts cloud delivery costs for customers with CA Technologies solutions
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Logicalis can deliver cost-effective and efficient cloud services. New customers, cloud environments and capacity can all be quickly provisioned according to stringent service levels.
Logicalis is a global IT solutions and managed services provider. The company’s U.S. operation has 750 employees and is focused on providing advanced technologies and services.
Challenge With the introduction of
their new self-service HR
application, Securex
needed to improve
monitoring across a range
of managed HR services,
provide secure application
delivery and 24/7
availability and reduce
overall monitoring
complexity to save time
and money.
Results Solution After the evaluation, the
team selected CA Nimsoft Monitor recognizing that this single, integrated end-to-end solution would significantly simplify their monitoring efforts.”
Securex Selects CA Nimsoft to Streamline IT Monitoring
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• Delivered new online HR
application • Optimised IT performance and
availability for SLA achievement • Extended deployment across
entire IT infrastructure and subsidiary operations
Securex provides expertise, advice and innovative solutions for human capital management. The company services more than 150,000 individuals and companies, 110,000 self-employed and 6,500 privileged partner accountants and brokers throughout Belgium, France and Luxembourg.
Challenge Airlines Reporting Corporation (ARC) needed a unified tool to monitor and ensure performance of its critical ticketing and settlement systems, serving more than 18,000 accredited points of sale. The ability to scale and customize the solution was important, and the solution needed to accommodate a mixed Windows and Unix environment.
Results Solution ARC deployed Nimsoft Monitor across three locations—a datacenter, support operations and corporate offices— to monitor all key servers and applications, as well as connectivity between locations.
Airlines Reporting Corporation Deploys CA Nimsoft Server Monitoring Solution
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Reduced costs: Cut training and support costs, while eliminating the need for on-going consulting
Improved user experience: Advanced monitoring capabilities provide greater visibility into applications and servers, enabling ARC to address problems quickly and ensure optimal performance
Freed resources: Enables the IT team to spend more time on mission-critical tasks
Airline Reporting Corporation supports more than 180 airlines from around the world, distributing and settling their products with its pioneering e-ticket processing and settlement solution. An airline-owned company, ARC provides financial services, data products and services, ticket distribution, original travel solutions and settlement to travel companies in the United States, Puerto Rico, the U.S. Virgin Islands and American Samoa. With a reporting and settlement system that is fully electronic, ARC can accommodate every type of purchasing system, from the largest online distribution system to more traditional retail model travel agencies.
Challenge Alvaka needed to implement a more reliable monitoring solution that would accommodate clients’ mixed environments and help them meet their goal of 5-nines reliability.
Results Solution Alvaka is using Nimsoft Monitor across all of its clients’ infrastructures, and leverages the customized dashboards to provide 24x7 monitoring, fast reporting, and proactive troubleshooting.
Alvaka Networks Shaves Cost and Risk Off Monitoring Services with CA Nimsoft Server Monitoring Solution
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Significantly cut administrative and maintenance costs.
Helped clients achieved 5-nines reliability through proactive troubleshooting and real-time monitoring and alerts.
Enabled staff resources to be redirected to revenue generating activities.
Provided competitive advantage that leads to new business opportunities.
“Alvaka” is an old Icelandic word for “ever vigilant” or “always awake.” Being ever vigilant is critical for Alvaka Networks, whose primary responsibility it is to monitor its clients’ IT infrastructures−roughly 60 mid-sized enterprises, each ranging from 50-2,000 users. The company is dedicated to providing superior network support and changing the way networks are managed and secured.
Challenge
Due to significant
growth, Apps Associates
needed a service desk
solution that provided a
formal ITIL® best
practices framework, as
well as capabilities for
managing and tracking
SLAs and customizing
workflows for multiple
clients.
Results Solution By deploying Nimsoft
Service Desk, Apps Associates is able to support delivery of managed services to clients globally with unique, customized workflows and ITIL® best practices.
Apps Associates Creates Flexible Workflows for Multiple Clients with MSP-Ready Nimsoft Service Desk
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Enables creation of unique approval workflows without reprogramming.
Employs ITIL® best practices and increases visibility into the service cycle.
Promotes consistent interaction with multiple customers through a single interface.
Reduces overall infrastructure costs through automation and SaaS-based delivery model.
Speeds response to customer requests via email and web-based communications.
Allows proactive SLA management to satisfy customer expectations.
Founded in 2002 by former employees from Oracle Consulting Services, Apps Associates is an IT service provider with proven expertise in Oracle applications and technologies. The company has attained Oracle’s Premium Partner status, the highest level of partnership reserved for a select group of companies that demonstrate superior product knowledge and technical expertise. Leveraging onsite, onshore, and off shore capabilities, Apps Associates serves a global clientele, with a focus on exceptional service and value.
Challenge Gaining end-to-end service
level monitoring insights needed to demonstrate and deliver more business value to clients, while contending with disparate, limited monitoring platforms.
Finding a monitoring platform and establishing a strategic vendor partnership that can help support business growth objectives.
Results Solution Nimsoft Monitor, which offers capabilities for business-centric monitoring and support for emerging technologies, was selected to replace several monitoring products.
Atrion Enhances Managed Services, Profit Margins with CA Nimsoft
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Reduced training and administration costs.
Cut repair times by as much as 50%. Expanded service catalog and revenue
streams. Improved service profitability. Enhanced ability to demonstrate
business value.
Established in 1987, Atrion Networking Corporation has been offering managed services for more than 14 years. Atrion’s offerings span the full IT management lifecycle, including design, implementation, ongoing break-fi x support, proactive and reactive managed services, and optimization. Today, Atrion monitors the “always on” infrastructures of mid to large enterprises, supporting clients that have anywhere from a couple of hundred to 2500 employees.
Challenge
Servecentric
administrators needed
comprehensive
monitoring of its
virtualized and cloud
environments, so they
could track, manage and
optimize service levels.
Results Solution CA Nimsoft Monitor
deployed to identify, troubleshoot and address issues in clients’ IT infrastructures. The solution enables them to work with, and respond to, individual clients with tailored, responsive service—without having to reinvent the wheel every time.
CA Nimsoft Helps Leading Managed Services Operator Servecentric Deliver Confidence in the Cloud
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Transformed IT:
Streamlined monitoring administration
saves time and money
Improved service levels and SLA
compliance
Timely, intuitive reporting helped build
customer trust
Optimized the use of all resources
Established in 2002, Dublin-based Servecentric is one of Ireland’s leading managed service providers and data center operators. The company has an extensive portfolio of clients, serving organizations in the public sector, gaming, legal, financial services, technology and other industries.
Challenge
Skygone needed to be
able to provide service
level reporting to its
customers to prove
uptime and availability.
The company wanted to
provide its customers
with faster time-to-
resolution for issues.
Results Solution CA Nimsoft provides
Skygone with the ability to identify and troubleshoot client issues quickly and enables the company to report on service levels and monitor activity through a unified management console using fewer resources.
CA Nimsoft Equips Skygone with Service Level Reporting that Supports 24/7 Operations
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Transformed IT:
A unified console for monitoring and
reporting on service levels
A streamlined and powerful approach
to issue resolution
Optimization of people and IT resources
Skygone Inc. provides enterprise-class Cloud Computing resources and services to Federal, Commercial, and Global customers. With an expertise and focus on Geospatial (GIS) technology, Data Caching, and Security, they manage complex applications, up-time standards, and delivery of petabytes of data content.
Challenge In the process of migrating a
traditional product and
services model to a cloud
plus services model, Thomas
Duryea Consulting wanted to
differentiate itself in the
market by providing
productized offerings such as
managed support and
outsourcing. The company
needed a remote monitoring
solution to enable these
offerings.
Results Solution Thomas Duryea Consulting
deployed the CA Nimsoft Monitoring Solution (NMS) to monitor and manage its scalable IT managed services portfolio as an integrated component of its Minder Support Services Suite. With NMS, Thomas Duryea can remotely monitor dozens of unique customer IT environments through a single interface.
Thomas Duryea Adds Value to Cloud Service Offerings with CA Nimsoft Monitoring Solution
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Transformed IT:
Improves scalability and support for real-time
management of high-volume, high-transaction
IT infrastructures.
Enables Thomas Duryea to identify and
address potential problems proactively.
Supports SLA compliance, while reducing the
time and effort required to monitor those
environments.
Empowers efficient growth while keeping pace
with demand for 24x7 network surveillance.
Thomas Duryea Consulting is a trusted, privately owned supplier to companies across the Asia Pacific region. They design, plan, implement and manage innovative, world-class IT infrastructure solutions.
Challenge
Virtustream needed a
cost-effective solution to
integrate into its service
offerings, to provide
powerful capabilities to
its customers.
Results Solution Nimsoft provides
Virtustream with the ability to provide easy-to-use and powerful service desk capabilities to its customers at lower cost with less customization.
IBM’s offering was far more complex and required a high level of professional services involvement.
CA Nimsoft Provides Virtustream with Unparalleled Monitoring Breadth and Depth
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Transformed IT: • Nimsoft helped Virtustream integrate
and package powerful service desk capabilities into its offerings.
• The company cut costs and decreased complexity by choosing Nimsoft over IBM.
Virtustream is a leading cloud innovator offering enterprise class cloud solutions to enterprises, governments and service providers. Virtustream enables businesses to move complex production applications to the cloud - whether private, public or hybrid - while delivering the full economic and business benefits of the cloud.
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