business training directory · in-house training offers you the flexibility, impact, confidentially...

Representing BusinessNZ in Otago Southland

OTAGO SOUTHLAND

Business Training Directory

Make the most of our extensive learning and development programmes to help your business succeed!

Training Partners

OSEA has proven experience supporting the learning needs of hundreds of Otago and Southland businesses with comprehensive training programmes, professional development and business coaching.

We offer a full calendar of public training programmes and workshops throughout Otago and Southland.

Training programmes are designed to provide businesses, managers, leaders, individuals and teams with the skills to achieve their business and life goals, develop personal skills and improve performance, productivity and effectiveness.

But if you can’t come to us, we can come to you – either to deliver one of our public training programmes in-house or a customised solution tailored to your business needs.

We manage and deliver training programmes on behalf of The Institute of Management New Zealand (IMNZ) and Export New Zealand. In conjunction with Enterprise Dunedin and the Otago Chamber of Commerce, we are the Regional Business Partner in Otago and Central Otago for Business Mentors New Zealand.

This enables our team to move between brands to deliver the most applicable training solution to each individual member.

Our members have access to all our business training programmes and workshops at special member rates. The wider business community can also attend, at the non-member rate.

OSEA is registered to accept New Zealand Trade and Enterprise (NZTE) Business Capability Vouchers. Small-medium sized businesses may qualify for a NZTE voucher to help pay for services such as training workshops, courses and coaching that build the management capabilities of their owners, operators and key managers.

We look forward to partnering with you, your team and your organisation

Tracey ScurrProfessional Development Manager

Learning and Development for Business Success We would like to take this opportunity to present the Otago Southland Employers’ Association (OSEA) training directory which lists our extensive range of high-impact, expert-facilitated professional development training programmes, courses, workshops, and qualifications.

DUNEDIN OFFICE 16 McBride Street, South Dunedin PO Box 473, Dunedin 9054

INVERCARGILL OFFICE 64 Arena Avenue PO Box 1159, Invercargill 9840

TF 0508 656 757 E training@osea.org.nz W osea.org.nz

Catlins, Southland

Our vision is to be your highly valued training partner.

OSEA has proven experience in supporting you, your team and your organisation through continuing professional development and business coaching.

We offer an extensive learning and development business training curriculum that is designed to develop skills and improve business performance, productivity and effectiveness; providing superior quality, value and exceptional service.

We believe in an inspiring, engaging and challenging, but safe learning environment. In addition to our own specialist employment and health and safety teams, we offer you the opportunity to learn from some of New Zealand’s most experienced facilitators who are carefully selected for their expertise and knowledge, innovative ideas and practical tips, and ability to bring the learning alive.

Public Calendar

We offer a full calendar of public training programmes and workshops.

The advantages of attending public programmes are that participants learn from our experienced facilitators as well as other course participants.

Participants may complete different courses at different levels, depending on their own level of experience.

To view our online training calendar visit osea.org.nz

Forums and Events We offer you the chance to make connections with other businesses in your local area, listen to some of New Zealand’s best speakers, and keep abreast of the latest information, case law and trends.

Forums, briefings and events include

• Employment Law Briefing

• Health and Safety Briefing

• Health and Safety Forum

• Member Events with a range of speakers including government representatives, business people and industry experts.

Our Services

What our members say....

"I have been a satisfied member of the OSEA utilising their services and training opportunities. They are always very helpful and deliver prompt responses when I have asked for information or advice. The course facilitators are always very easy to listen to, deliver well-presented course content and they make the course enjoyable and social as well as providing a relaxed and comfortable learning environment. They also provide in-house training that is fit to suit the organisation"

In-House Training

If you can't come to us, we can come to you.

All of our public training programmes can be delivered in-house exclusively for your team.

In-house training offers you the flexibility, impact, confidentially and expertise when, where and the way you need it, and maximises your time and budget.

We can also design a customised in-company training programme to address your organisations specific challenges and learning objectives.

Business Mentors

Growing a successful business comes with its share of challenges. If you’re a person with a great idea for a new venture or a small business looking to grow, OSEA can match you with a mentor to support and guide you to success.

OSEA is the Otago and Central Otago agent for Business Mentors New Zealand, a charitable trust founded to provide confidential one-on-one mentoring services to small businesses (less than 25 staff). Its mentors are all highly experienced and successful individuals with a range of business experience. If you need help to grow your business or solve a specific challenge a Business Mentor may well assist you.

Business Coaching

OSEA offers business coaching to support business owners and their senior managers to be accountable for achieving business growth results and build their organisations capabilities.

Our team of Employment Lawyers and Health and Safety Consultants offer coaching either over the phone or face-to-face.

Our business coaching service is flexible depending on your needs.

To learn more, visit pages 20 and 26 of this training directory or contact us to discuss your requirements.

St Clair Beach, Dunedin4 5

Growing Business in the SouthWhy Join?

OSEA is a member-based organisation that provides a range of support services spanning vital business areas and a voice for business in the south at a national level.

We have been supporting sustainable business growth across the southern region for 128 years.

Today our team of professionals offer quality advice and tailored packages to members in areas such as employment law, health and safety, human resources and business training and professional development.

To learn more about membership benefits visit osea.org.nz or phone 0508 656 757.

Queenstown, Central Otago

OSEA is registered to accept New Zealand Trade and Enterprise (NZTE) Business Capability Vouchers.

The NZTE Capability Voucher co-funding helps enterprises to access business training and coaching services, by providing them with up to a 50% subsidy towards the service cost (capped at $5,000 per annum to 30 June).

NZTE Business Capability Vouchers are available through the Regional Business Partner (RBP) Network. Regional Business Partners will assess local enterprises to determine what their needs are, and assist them with a plan to help them develop, grow and innovate.

What can vouchers be used for?

Vouchers can be used in the following subject areas

• Business Planning

• Business Systems

• Business Sustainability

• Capital Raising

• Export

• Finance

• Governance

• Lean Manufacturing/ Business Operations

• Managing Resources, and

• Marketing.

Do I qualify for funding?

To access co-funding enterprises must meet the following criteria

• Have undergone an assessment with a Regional Partner

• Have fewer than 50 full time equivalent employees

• Are registered for GST in New Zealand

• Are operating in a commercial environment; and

• Are a privately owned businesses, or are a Maori Trust or incorporation under the Te Ture Whenua Maori Act 1993 or similar organisation managing Maori assets under multiple ownership.

For further information about NZTE Vouchers visit regionalbusinesspartners.co.nz.

NZTE Business Capability Vouchers

Administration

10 Art of Minute Taking

11 Essential Skills for Administration Professionals

11 Governance Skills for Administration Professionals �

11 Professional Front Office and Admin Skills

Business Development

12 Audit Training

13 Design Thinking �13 Effective Business Writing

13 Export Essentials Workshops

14 Planning, Problem Solving and Decision Making �14 Project Management Fundamentals

14 Governance 101

15 Governance Responsibilities for Health and Safety

16 Accounting for Non-Accountants Fundamentals

16 Accounting for Non-Accountants, Part Two �16 Finance for Non-Financial Managers

17 Write Effective Reports �17 Communication Skills to Maximise Team Performance

Using TetraMap®

17 The FiSH! Philosophy

Bluff, Southland

Marketing including Web and Digital Technology

37 Media and Public Relations

38 Marketing, the Fundamentals

38 Marketing in a Digital World �38 The A-Z of Social Media �39 Facebook �39 Websites - What You Need to Know for a Better Performing

Site �

Personal Development

40 Assertiveness Skills

41 Courageous Conversations

41 Developing Resilience

41 Managing Pressure �42 Interpersonal Communication Skills

42 Negotiating with Integrity

42 Public Speaking Skills

43 Think On Your Feet® �43 Time Management for Increased Productivity

43 Time and Self Management

Training and Education

44 Needs Analysis and Programme Design

45 Presentation Skills �45 Train the Trainer

45 Workplace Assessment

Health and Safety

26 Business Coaching

27 Health and Safety Representative Training | Stage 1

27 Building on Health and Safety Representative Training | Stage 2

27 Advanced Training for Health and Safety Representatives | Stage 3

28 Certificate in Occupational Health and Safety (Level 4)

28 Accident Investigation

28 Contractor Safety Management

29 Hazard and Risk Management

29 Health and Safety For Managers

29 Health and Wellbeing in the Workplace

30 Implementing a Health and Safety System

30 Maintaining a Workplace Culture of Safety and Health

30 Mock Safety Court �

Management and Leadership

31 Essential Leadership Skills �32 Manage and Lead Successfully

32 Four Quadrant Leadership®

32 Four Quadrant Leadership Refresher

33 Leadership for Women

33 Change Management

33 Operations Management

34 Strategic Management

34 ACCELERATE Programme �35 ELEVATE Programme �35 - Elevate: Leading Self �

35 - Elevate: Leading Others �36 - Elevate: Leading Business and Performance �

36 Certificate in Business (First Line Management), Level 4

Customer Service and Sales

18 Customer Service Skills �19 Developing Client Relationships �

19 Essential Selling Skills

19 Maximise Your Sales Results Using TetraMap of Behaviour

Employment Law and Human Resource

20 Business Coaching

21 Employment Law 101

21 Essential Human Resources

21 Advanced Human Resources �

22 Performance Management and Disciplinary Issues �22 Managing Bullying and Harassment in the Workplace

22 Managing Sick Leave and Medical Incapacity

23 Parental Leave

23 Payroll, Holidays Act, and Leave Entitlements

23 Managing Restructuring and Redundancies

24 Reducing Drug and Alcohol Risk in the Workplace �24 Managing Mental Illness in the Workplace

24 Workplace Wellness �25 Employment Agreements

25 Employee Warnings

25 Mediation �25 Privacy

25 Trial and Probation Periods

How to RegisterPHONE Call 0508 656 757

ONLINE

Go to OSEA online calendar at osea.org.nz and click on the training programme that you wish to attend . Then click BOOK and complete the registration form.

Simply email your details (full name, company, phone number) with the course name and date to registrations@osea.org.nz and we will register you.

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Art of Minute TakingA practical programme providing knowledge and understanding of the modern meeting procedures minute/note taking techniques.

Designed for

Those who either regularly or occasionally are required to accurately record the minutes of a meeting but have never received any formal training in the procedure.

Learning outcomes

• Identify methods to record minutes

• Match the minute taking style appropriately to meeting requirements

• Understand meeting procedure

• Accurately record minutes at meetings

Learning content

• Recognise the importance of the meeting taking role

• Identify the requirements of effective meetings

• Identify methods to record minutes

• Identify different types of minute templates and minute styles and when to use them

• Effective use of an action points list

• Write effective minutes

- Tips for effective minute writing

- Determining what needs to be recorded

- Three step approach to recording discussion

- Meeting procedure - recording motions and amendments

• Recognise the minute style for in-committee minutes

• Effective record keeping

• Recognise the legal issues relating to minute taking

• Effective agenda formulation

• Recognise techniques for recording virtual meetings

Facilitator Robyn Bennett from Blenheim

Duration One day

Where to next

● Governance Skills for Administration Professionals

AdministrationDevelop skills and strategies necessary to be a successful administrator

Southland

Essential Skills for Administration ProfessionalsA dynamic programme where participants will gain knowledge and an understanding of the diverse role of the administrator, and develop skills and strategies necessary to be a successful office administrator.

Designed for

Executive assistants and administrators involved in professional administrative roles, from any industry.

Learning content

• Essential administration skills

- Identify what skills and attributes make a good administrator

• Communication skills and working together as a team

- Learn how to better communicate with all behavioural styles

- Identify the different roles people undertake and what that means for successful team work

• Juggling multiple responsibilities effectively

- Solve time management issues relevant to your situation

- Gain control of your time by communicating your needs to others

- Identify programs and apps that can help you in your job

- Plan a simple event project using time saving processes and ensuring actions and plans are communicated effectively to the team

• Business writing

- Recognise the principles of good business writing - current trends

- Structure your writing appropriately

• Problem solving and decision making

- Explore a number of different models which you can use to assist in problem solving and decision making

Duration One day

Where to next

● Customer Service Skills

Governance Skills for Administration Professionals This programme will provide an overview of what good governance looks like and discuss how the board secretary (administration professional) can assist the board, CEO and management team to achieve this.

Designed for

Board secretary, executive assistant and/or administration professionals.

Learning content

• Principles of good governance including Directors legal duties and obligations

• Introduction to the roles and responsibilities of the board, Chairperson, Directors and the CEO

• Board practices including code of conduct, meetings, agendas, and board papers

• Role and responsibilities of the board secretary including conflicts of interest, confidentiality, and minutes of meeting

Facilitator Diana Hudson - OSEA

Duration Three hours

Where to next

● Art of Minute Taking

● Write Effective Reports

Professional Front Office and Administration SkillsThis programme will provide receptionists and front office staff with practical skills and knowledge to ensure that they provide a professional and outstanding service to both internal and external clients.

Designed for

Receptionists, administration assistants and those people working in front of office positions.

Learning content

• The role, functions and attributes of the professional receptionist

• The importance of first impressions

• Professional telephone techniques

• Delivering excellence in customer service

• Communication skills

• Time management

Learning outcomes

• Understand the role and function of the front office/reception staff

• Recognise what is required to deliver excellent customer service

• Communicate better with both your external and internal customers

Duration One day

Where to next

● Art of Minute Taking

● Time Management for Increased Productivity

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Audit TrainingThis knowledge based programme will enable participants to conduct a quality audit.

Participants will learn to identify situations within an organisation that are non-compliant with the quality system standards, and identify processes, which require control/further control as well as any opportunities for improvement.

Designed for

People who have responsibility for conducting internal or external audits.

Learning content

• Background to quality management

• Setting the scope of the audit

• The purpose of audits

• Developing audit checklists

• Auditor ‘techniques’

• Sampling

• Planning audits

• The audit process

• Documenting non–performance and making recommendations for improvement

Facilitator Rod Baxter from Central Otago

Duration One day

Business DevelopmentOur practical workshops give you a thorough understanding of the various components of good business management, including the latest techniques, governance, finance and developing a positive culture

Southland

Export Essentials Workshops Offered by NZTE New Zealand Trade and Enterprise

Starting a business is hard enough, but successfully growing your business can be overwhelming. The Export Essentials workshops will make your journey smoother by giving you the tools and action plan you need to reach your exporting goals.

What you will learn

Common pain points addressed during the workshops include

• Developing market selection methods so you can select, validate and then focus on the markets that present the biggest opportunity for your business

• Finding a channel partner that shares your values and truly understands your business and the audience you want to reach, and understand how to best pitch your business to them

• Creating a unique value proposition for your business that tells a powerful story that deeply connects with your customers and channel partners

• Using value chain analysis to find the best pathway and channel options for a new market

• Planning your market entry to set yourself up for success from day one

Is it for me?

If you’re not yet exporting, but are serious about getting it right from the start, these workshops will help you prepare and build a strong pathway for international growth.

If you’re already exporting, these workshops will help you get better results with current partners and customers, get ready for new international markets, and help ensure you’re on the best path for future growth.

The Export Essentials workshops address these pain points to save you time, money, stress and ultimately, lead you on the path to growth success.

Duration Two days, plus 90 minute individual session

Design Thinking Offered in partnership with IMNZ Institute of Management, New Zealand

Gain skills required to successfully create and lead innovatively, developing new ways of doing things and solving problems.

This course introduces design thinking concepts to organisational leaders. It uses a selection of design tools and methods so that participants can experience the typical elements in a design life cycle. Often referred to a human-centred design, we start with identifying and clarifying the question we want to answer and then learn what people do to create new insights, before developing and testing ideas which lead to new innovations.

Design thinking is not just for products and services. The principles can be applied to improve user acceptance in internal change initiatives which require engagement as well as the creation and adoption of new innovations for customers.

Who for

Anyone who is interested in thinking outside the box to solve problems and drive better outcomes.

Learning outcomes

• Understand the Design Thinking innovation process and how it can be applied in an organisational context

• Explore and experiment with a range of design tools and methods on different hands-on design challenges

• Take away a toolkit to apply design thinking back in the workplace

Employer benefits

Employees will be able to implement changes required to move the business forward around the three key phases in design thinking

• Inspiration – frame up the right question and then observe what people do in order to develop insights into their needs and build user acceptance

• Ideation – look for design opportunities based on insights from the inspiration phase and iteratively prototype possible solutions

• Implementation – create experiments to test out possible solutions and turn your ideas into action

Facilitator Yvonne Treen from Auckland

Duration One day

Effective Business WritingOffered in partnership with IMNZ Institute of Management, New Zealand

We often take writing for granted – but it’s one of our most valuable tools.

Focusing on structure, purpose, conciseness and plain language, this programme will help you to write accurate, attention-grabbing documents. We’ll teach you practical skills and techniques that make it easy to engage your audience and get exactly the right message across.

Who for

Your role involves written communication in various forms, or if you would like to develop your professional writing skills.

Learning outcomes

• Plan, draft and prepare written communications in a variety of formats

• Adapt your writing style to reflect the nature of the document and its target audience

• Present documentation for impact using plain language and appropriate tone

• Review and proof-read communications to ensure quality and consistency

Employer benefits

Employees have the skills to write professional documents that are clear, reader-focused and engaging.

Facilitator Morag MacTaggart from Dunedin

Duration One day

Where to next

● Write Effective Reports

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Project Management FundamentalsOffered in partnership with IMNZ Institute of Management, New Zealand

Deliver your projects within budget, on time, and with high quality results.

This course covers end-to-end project lifecycle. Gain an overview of the tools, techniques and resources necessary to manage large projects. Learn to plan and implement projects efficiently and turn your leadership skills into measurable performance.

Who for

• You are new to project management

• You are looking to learn practical tools and practices to apply to projects at your work

Learning outcomes

• Scope out a project

• Create a work breakdown structure

• Create a baseline network plan

• Create a resource chart for a simple project

• Estimate project completion time

• Estimate project budgets

• Successfully close a project

• Evaluation and report on project performance

Employer benefits

You will have the skills, tools and knowledge to effectively contribute to, or manage, workplace projects.

Facilitator Rhys Watson from Auckland

Duration Three days

Where to next

● Finance for Non-Financial Managers

● Planning, Problem Solving and Decision Making

● Time and Self Management

Planning, Problem Solving and Decision Making This programme will provide participants with an outline of the planning process and a framework which is appropriate for the systematic solving of most problems. By being systematic in both planning and problem solving you will improve the efficiency and accuracy of your decision making and in doing so avoid costly mistakes.

Designed for

Managers, team leaders and project managers who would like to gain a better understanding of techniques to handle problems and make better decisions.

Learning outcomes

• Recognise and understand your approach to the process of planning

• Competently apply useful planning techniques such as SWOT Analysis, 7S and PESTLE

• Identify more clearly their own problem solving style and determine what, if anything, requires modification

• Competently apply useful problem solving techniques such as Brainstorming, Cause and Effect, 80/20 Rule and Multiple Why Charts

• Enhance your personal creativity in both planning and problem solving and reduce the stress of problem solving and decision making

• Understand the value of your team for problem solving

• Increase your confidence in the efficiency and effectiveness of your abilities and this will communicate itself to others

Facilitator Richard Millar from Auckland

Duration One day

Governance Responsibilities for Health and SafetyAll leaders need an awareness of workplace health and safety obligations.

This workshop will provide you with an introduction to what is required for evaluating the safety performance of your organisation so that you can meet the due diligence obligations of the Health and Safety at Work Act 2015.

Designed for

Directors of companies, elected council and school board members, employers, managers, or anyone with health and safety responsibilities.

Learning content

• Essential health and safety concepts and their meanings in relation to due diligence

• The key health and safety duties of the Health and Safety at Work Act

• How to measure risk and safety performance

• How leadership can improve safety culture and performance

• Developing a plan to meet your due diligence duties

Governance 101Overview of the fundamental roles and responsibilities of a board and individual directors.

This workshop will look at board relationships, processes, decision making and the key elements of the operations of the board, including the new liability for health and safety under the Health and Safety at Work Act 2015.

Designed for

Directors of companies, particularly new or inexperienced directors and senior executives who want to interact with their board more effectively.

Learning content

• Governance, legal and regulatory framework essentials

• Role of the board, culture and ethics, board composition

• Board protocols, meetings and papers

• The key health and safety duties of Directors in the Health and Safety at Work Act

Duration Half day

Where to next

● Strategic Management

What our participants say....

"I found this course to be enormously beneficial for my role as a Project Manager at an Airport. The tools and principles taught covered the fundamentals with plenty of detail. I highly recommend this course to increase efficiency and reduce the costs of projects within a business".

Project Management Fundamentals, page 14

RETURN CONTENTS Wanaka, Central Otago

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Finance for Non-Financial ManagersOffered in partnership with IMNZ Institute of Management, New Zealand

Don’t let your fear of finance get in the way of your success.

Not a numbers person? But need to sharpen your skills to make better informed decisions?

Whether you’re new to finance or you just need a refresher, this workshop will give you the tools and confidence you need to master the fundamentals, as all good managers must. Make better decisions today. Advance to the next stage of your management career.

Who for

Anyone who plans, manages or reports on financial data and wants a broader understanding of business finance.

Learning outcomes

• Understand the financial management cycle and process

• Understand the basics planning and the generally accepted accounting principles (GAAP)

• Develop budgets

• Understand the fundamentals of cost accounting, capital expenditure and depreciation

• Learn the importance of cash management

• Analyse and interpret financial accounts

• Conduct cost versus benefit analysis

Employer benefits

You will be able to interpret and apply financial data across a range of contexts and understand its implications.

Duration Two days

Accounting for Non-Accountants, Part Two How to manage the key financial aspects of your business.

This practical workshop assumes that you have completed Accounting for Non-Accountants Fundamentals, or are already comfortable reading and understanding your financial statements. The aim now is to help you make good financial decisions during the year that will improve your end-of-year financial results.

Learning outcomes

• How to estimate future sales and expenses, and how to prepare a projected Income Statement

• How to determine the full cost of providing your products or services

• How to calculate a selling price

• How to estimate break-even points for your business

• The difference between cash and net profit, and how to prepare a cashflow forecast

Facilitator Geof Franks from Christchurch

Where to next

Accounting for Non-Accountants FundamentalsUnderstanding your profit and loss and balance sheet.

This practical workshop will improve your financial understanding of Profit and Loss Statements and Balance Sheets, and the common classifications within them.

Learning outcomes

• Understand the key groupings for your expenses, assets and liabilities

• Understand the jargon used by accountants

• Be able to read your own financial statements

Learning content

• What double entry accounting means

• The key elements of a Profit and Loss Statement

• The important features of a Balance Sheet

• The purpose of depreciation

Facilitator Geof Franks from Christchurch

Where to next

● Accounting for Non-Accountants, Part Two

The FiSH! PhilosophyAn Overview of the Four Practices of The FiSH! Philosophy - Be There, Play, Make Their Day, and Choose Your Attitude.

One of the world’s most successful and globally renowned cultural improvement programs developed.

Designed for

The FISH! Philosophy will help business owners, managers, team leaders, customer service staff, or anyone who wants to implement the FISH! practices into their workplace.

An ideal in-house training solution for teams or entire organisations as they embark on their experience with The FiSH! Philosophy.

Come along and learn

• How The FISH! Philosophy can enhance your business

• The importance of a healthy work culture

• Communicating and connecting with others more effectively - Be There

• Developing innovation and creativity at work - Play

• Enhancing relationships and valuing others - Make Their Day

• Aligning behaviours with business goals and objectives - Choose Your Attitude

• Applying the four philosophies to your business

This programme is highly interactive with participants getting involved to understand the philosophies and turn them into practices so they can transfer these back to the workplace.

Please contact our Professional Development Manager to request an in-house Training Proposal.

Facilitator Geoff Wake from Auckland

Duration One day

Communication Skills to Maximise Team Performance Using TetraMap®Developing the Culture.

TetraMap® is a globally proven learning model designed to improve team cohesion and collaboration, boosting productivity, customer service and sales. The simple, robust model based on nature transforms performance by helping people understand themselves and others.

Designed for

If you wish to maximise team performance this workshop will be invaluable. TetraMap® is a tool that any business owner, leader or group can use to enhance their understanding of those that they interact with.

By growing that understanding you begin to see what you can do to improve as a leader and/or team member to get the maximum from your day-to-day relationships.

An ideal in-house training solution for teams or entire organisations to develop your culture.

Learning outcomes

• Understand your natural communication and behavioural preferences

• Engage others using appropriate language and behaviour for greater productivity and job satisfaction

• Achieve higher levels of understanding across your team including understanding team dynamics and interdependencies

• Reduce conflict and increase collaboration

Facilitator Ashley Burdon from Invercargill

Duration Four hours

Write Effective Reports Effective report writing is a vital ingredient for communicating key messages, informing sound decision making and achieving organisational goals.

Writing that connects with your target audience, includes the right amount of detail, and expresses information in a consistent, clear and coherent way enhances your professional credibility and benefits the whole organisation.

This practical, interactive workshop will focus on the ability to structure and express content, so that your report fulfills its purpose. In addition, you will use your own workplace writing to apply the skills discussed in the workshop.

Designed for

• Anyone who needs a refresher on contemporary report writing

• Professionals who have not had any formal report-writing training, but have picked up the skill ‘on the job’ and recognise that they need more assistance

• Executive assistants who collate reports for the board

Learning content

• Analyse your audience and target your key messages effectively

• Plan and write effective reports

• Employ the principles of plain English in your writing

• Apply contemporary writing conventions and F-shaped-writing layout to increase readability

• Use accurate grammar, spelling and punctuation

• Edit and review documents

Facilitator Desirée Williamson from Christchurch

Duration One day

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Customer Service SkillsLearn how to deliver consistent and exceptional customer service from the first point of contact right through to the delivery of the service.

Designed for

Business owners, managers or anyone who would like to learn how to deliver consistent and exceptional customer service.

Learning outcomes

This workshop will equip you with the skills to build a positive communication climate which places customers at the centre of the transaction.

You will learn to

• Recognise the relationship between customer service, your team and your stakeholders

• Identify and communicate the benefits of a customer focus, as part of your organisation’s core values and mission

• Use effective interpersonal communication skills including listening, questioning, non-verbal, assertiveness and empathy

• Identify customer quality requirements, from both a technical and service perspective including Albrecht’s Four Levels of Service and Shewhart’s model for handling complaints

• Deal with difficult customers in a sensitive and professional manner

Facilitator Desiree Williamson from Christchurch

Duration Four hours

Where to next

● Maximise Your Sales Results Using TetraMap of Behaviour

● Negotiating with Integrity

Customer Service and SalesLearn how to grow your business with exceptional customer service and superior sales results

Invercargill, Southland

Developing Client Relationships This programme will provide staff who work directly with customers or clients with training in how to develop their service skills. It is designed to assist participants in developing customer/client relationships to build strong and lasting customer/client loyalty for their organisation.

Designed for

• People in the frontline of customer or client contact where they need to build and maintain high standards of customer/client service

• People responsible for frontline staff who wish to initiate and maintain excellent customer service

Learning outcomes

• Identify their internal and external customers

• Describe what excellent customer/client service means to their organisation

• Create lasting first impressions

• Identify and demonstrate active listening techniques to accurately assess customer/client needs and expectations

• Demonstrate appropriate verbal and non-verbal interpersonal communication skills

• Use telephone and written communication techniques to improve customer/client relationships

• Use a range of ways to deal effectively with complaints

• Handle difficult behaviour

Duration One day

Where to next

● Interpersonal Communication Skills

Maximise Your Sales Results Using TetraMap of Behaviour Customer behaviour: The Nature of Sales and Service.

From individual consumer transactions to complex negotiations, understanding customer needs, motivations, and communication challenges will improve sales and service results.

TetraMap® is a globally proven learning model designed to improve productivity, customer service and sales. The simple, robust model based on Nature will help you differentiate the needs of customers, understand your own communication style, and plan strategies for improved communication with your customers.

Designed for

If you wish to maximise sales and service this workshop will be invaluable. TetraMap® is a tool that any business owner, manager, or sales team can use to truly understand the nature of their customer and how they can give them a more rewarding sales experience.

Learning outcomes

• Understand your existing communication style and its impact on external/internal customers

• Ensure products and services are targeted to customer needs

• Structure your questions to find out what your customer really wants

• Strategies for dealing with challenging customers

• Improved understanding of product/service value propositions.

Facilitator Ashley Burdon from Invercargill

Duration Four hours

Where to next

Essential Selling SkillsParticipants will learn and apply an easy-to-remember 5-point sales process that will equip them to sell well every day, with every customer! These non-negotiable sales disciplines will ensure your staff demonstrate the right attitudes, skills and techniques to be a stand-out sales professional and to consistently achieve superior sales results.

Designed for

• Anyone involved in front line sales and service, including new staff who need to learn the best techniques, right attitudes and deliberate behaviours expected in the delivery of sales and service excellence

• Experienced staff who need to re-evaluate or fine tune their current sales and service skills

• Managers/store owners who want to lead from the front

Learning outcomes

• Sell more - through a more developed understanding of, and commitment to, the fundamental disciplines of the sales process

• Maintain excellent attitudes towards customers and other staff

• Better understand the customers needs and wants and how to effectively meet them

• Communicate more effectively as interpersonal skills are improved

• Become a more collaborative problem solver for their customers thereby creating the best possible outcomes/results for both parties

• Take the grey out of features and benefits

• Win over the tough nuts/difficult customers with poise, calm and absolute professionalism

• Influence other team members within their organisation with the new and improved skills, attitudes and behaviours being demonstrated on-the-job!

Facilitator Harry Fox from Christchurch

Duration Two days

Where to next

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Employment

• Terms of employment and employment agreements

• Leave entitlements – annual holidays, public, sick pay, bereavement

• Unpackaging the law behind payroll and KiwiSaver

• Performance issues including drug or alcohol abuse affecting employment, bullying, incompatibility, poor performance

• Disciplinary procedure to deal with misconduct issues

• Managing medical incapacity

• Understanding good faith in the employment relationship

• Flexible working legislation

• Redundancy and restructuring to employment relationships

Human Resources

• Recruitment and induction

• Job descriptions

• Performance management and appraisals

• Exit strategy

Workplace Accident

• Helping you develop and maintain a safe workplace culture

We can work one-on-one with individuals, or groups up to three people.

Business Coaching OSEA offers business coaching to support business owners and their senior managers to be accountable for achieving business growth results and build their organisations capabilities.

Our team of Employment Lawyers offer business coaching either over the phone or face-to-face.

Types of business coaching and/or training may include any of the following topics, but is not limited to

Employment Law and Human Resources Our workshops focus on providing you with an understanding of the correct processes and procedures to ensure you meet your employer obligations and minimise risks

Otago Harbour, Dunedin

Advanced Human Resources Productivity in the workplace is vital for increased profit and success.

Find out how to improve workplace productivity through effective leadership, workplace culture, professional development, and innovation. Discover how to improve employee engagement and retain top performers for succession planning.

Designed for

Business owners, managers and supervisors with human resource responsibilities; and human resource professionals.

Learning content

• Current human resources trends in New Zealand

• Case studies on how to improve staff retention, engagement and productivity

• Improve productivity in your workplace, through

- Effective leadership and positive culture

- Professional development

- Improving flexible working

- Diversity that works

- Improving personal productivity

- Organising work for effectiveness

- Networking and collaboration

- Employee wellbeing

- Reward and remuneration

- Measuring for success

• Manage contemporary issues, including

- Use of technology

- Privacy and social media

- Settling migrants into the workplace

- Managing an ageing workforce and Generation Y

- Implementing policies for your workplace

Facilitator Julia Shallcrass from Christchurch

Duration Two days

Essential Human ResourcesUpdate your knowledge around legislation and develop your practical human resource skills.

This programme provides a sound practical guide to the key components of human resources within employment law in New Zealand.

Designed for

Managers with HR responsibilities or those new to HR, in-house and agency recruiters and administration professionals who have HR responsibilities. The course will also appeal to experienced HR assistants who wish to update their knowledge.

Learning content

• Current New Zealand employment legislation

• Recruitment and selection options and processes

• Job documentation for employment purposes

• Key components of the induction process

• Interviewing techniques and effective feedback delivery

• The role of performance management

• The principles of workplace learning and how to meet needs

• Reward structures and base pay structures

• The strategic importance of human resources

Learning outcomes

• Discover how strategic human resource practice, recruitment and performance management can add real value to your business

• Learn techniques that will help you deal with non-performance

• Find out how to generate and add business value using sound human resource strategy and practice.

Facilitator Julia Shallcrass from Christchurch

Duration Two days

Where to next

● Advanced Human Resources

Employment Law 101Equipping employers to comply with employment legislation in the workplace.

Complying with the maze of employment laws is essential in any workplace. Avoiding avoidable mistakes makes for an efficient and productive workplace.

This workshop will break down the fundamental employment law principles and provide practical information employers need to know to comply with employment related legislation in order to continue to operate efficiently, effectively and still comply with the legal constraints.

Designed for

Business owners, managers, supervisors, employee representatives, and team leaders. Also people who are presently, or will be, in a position to influence employment practices in their workplace as all the matters covered impact on every workplace irrespective of size.

Learning content

• Good faith in employment relationships including disciplinary matters

• Employer obligations / employee rights

• Minimum entitlements including leave entitlements

• Overview of employment related legislation

Facilitator OSEA Employment Law Specialist

Duration Half day

Where to next

● Employment Agreements

● Essential Human Resources

● Payroll, Holidays Act and Leave Entitlements

RETURN CONTENTS

Managing Sick Leave and Medical IncapacityUnderstand your obligations around sick leave, including longer term illness and injury.

This workshop will ensure that you are aware of your rights and responsibilities, the factors that need to be considered and when and how to start the conversation around sick leave and incapacity. You will also learn how you can support your employees in their return to work.

Designed for

Business owners, managers, human resources and administrators seeking practical guidance on managing staff.

It is also useful for business professionals, such as lawyers and accountants, who want to keep their clients informed on best practice for their business.

Learning content

• Sick leave entitlements

• Good practice on asking for and using medical information

• Dealing with concerns about ‘sickies’ and abuse of sick leave

• How to manage absenteeism and intermittent sickness

• Good practice in supporting staff on their return to work

• The employers obligations to be reasonable and act in good faith

• Considerations before terminating for medical incapacity

• Practical tips on employment agreements, costs and case scenarios

Duration Two hours

Managing Bullying and Harassment in the WorkplaceThe Employment Relations Authority has clearly ruled that workplaces must take active steps to address bullying.

Workplace bullying can lead to loss of productivity, high staff turnover, employment litigation, and health and safety prosecution.

This workshop will provide you with techniques and skills to help you identify and manage bullying and/or harassment in your workplace.

Designed for

Business owners, CEO’s, managers, human resource professionals, team leaders, or anyone who employs or manages staff.

Learning content

• What is bullying and harassment?

• How to identify whether bullying is currently present in your workplace

• How to prevent workplace bullying

• Investigating bullying complaints

• Responsibilities of employers and employees in having a safe, supportive and bully-free environment

• Relevant case law

Learning outcomes

• Increase awareness of what bullying is and what it is not

• Identify ways to provide a safe and supportive workplace

• Learn tools that assist in identifying bullying behaviour and how to make changes

• Learn tools that will support the person(s) targeted by bullies

• Learn tools to help the bully identify that their behaviour is unacceptable and learn how to change those behaviours

• Learn tools for the organisation to obtain and maintain a bully-free environment

• Identify the responsibilities that employers and employees have under current legislation

Performance Management and Disciplinary Issues A comprehensive overview of the performance management process.

Learning objective

This programme will equip you with practical information on how to manage employee performance and disciplinary issues.

Designed for

Business owners, managers, supervisors and human resource professionals.

Learning outcomes

Is it performance or discipline? You will learn how to improve the way you conduct the performance management and disciplinary process.

Learning content

• Recruitment basics

• Performance management process

• How to improve staff performance

• Establishing effective measures of performance - standards and KPIs

• Performance interviews

• When does a performance issue become a disciplinary issue?

• Disciplinary meetings and dismissals - what can you say and what you should not say

• Aligning employment documentation with process

• Personal grievances

• Procedural fairness and good faith

• Resolving employment relationship problems (i.e. mediation)

• Case studies and relevant case law

Duration One day

Where to next

● Courageous Conversations

Managing Restructuring and RedundanciesEquipping managers to comply with employment legislation when reshaping roles, hours of work or the location of your business, downsizing or closing a business unit.

Even in the most genuine cases of business restructuring and/or resulting redundancies, the potential for fall out from incorrect or insufficient process is huge. This workshop will help you understand the key principles.

Designed for

All employers, managers and human resource professionals involved in restructuring within a workplace.

Learning content

• Restructuring - what does this mean?

• Legal framework and principles

• The planning phase

• Consultation - what is it, why do it, and how to make it worthwhile

• The process - common pitfalls for employers

• Effective selection process for redundancy

• Assisting employees to cope with change

• Communicating the changes

• Recent case law

Learning outcomes

• Understand the steps that must be followed if you are planning a restructure

• Recognise and mitigate possible pitfalls

• Minimise negative impact of restructuring and redundancy on the workplace

• Reinforce and build on the positive reason(s) for implementing the restructuring

Payroll, Holidays Act, and Leave EntitlementsLearn how to deal with annual holidays, public holidays, and sick and bereavement leave.

This introductory workshop will help you understand and practise essential leave calculations.

Designed for

Business owners and payroll teams, as well as managers and those in human resources who want to improve their understanding of the Holidays Act.

Learning content

• Overview of the Holidays Act 2003

• Sickness and bereavement leave

• Proof of sick leave and when to ask for medical certificates

• Calculating annual holiday payments

• Relevant daily pay ‘average daily pay’

• Public holidays

• Issues employers face when calculating holiday payments

Includes practical examples covering a range of different situations that can then be applied back in the workplace.

Learning outcomes

• Understand the Holidays Act 2003

• Have a sound understanding of employees’ leave entitlements, and how to calculate them.

Duration Four hours

Where to next

● Employment Law 101

Parental LeaveThis workshop will take a practical look at parental leave entitlements and how to manage the process around applying for, taking of and returning to work after a period of parental leave.

Designed for

Business owners, managers, employers, payroll administrators and human resource professionals

Learning content

• Who can apply for parental leave

• Employer responsibilities and obligations

• Managing the employee’s entitlements including the effect of reduced hours, annual leave

• Documentation and payroll

• Managing an employee’s return to work

Learning outcomes

We will help you understand who can apply for parental leave, key terms, employer’s responsibilities, and obligations. We will also help you understand calculations of leave entitlements for those employees taking period of parental leave.

Duration Two hours

Where to next

● Payroll, Holidays Act, and Leave Entitlements

RETURN CONTENTS

Workplace Wellness Good work is about more than step challenges and providing fruit in the workplace. It’s about coming to a place that acknowledges your psychological, physical and emotional needs, allowing everyone to reach their potential.

These workplaces are defined by high engagement, high energy and high performance. Managers need to be part of the solution to workplace wellness, and need to learn appropriate skills to enable them to lead by example.

Designed for

Business owners, managers and supervisors with human resource responsibilities and human resource professionals.

Learning content

• Creating good work environments

• Identification employee health and wellbeing

• Workplace mental health management

• Successful health and wellbeing initiatives

• Engagement of workplace health and wellbeing at all levels

Where to next

● Developing Resilience

● Managing Pressure

Managing Mental Illness in the WorkplaceTools for managers and supervisors.

A healthy workplace involves all employees being fit for work both physically and psychologically, and an employer taking reasonable steps to manage employee health.

When it comes to mental health and mental illness these involve some unique but very manageable challenges to ensure prevention, appropriate management, rehabilitation, and health maintenance responsibilities.

Designed for

All employers including business owners, managers and supervisors.

Learning outcomes

Provide you with a practical insight into mental illness (wellness) in the modern workplace, it’s prevalence and impact on performance, communication, employee health and supervisor responsibilities.

Learning content

• What is mental illness and where does it fit with mental wellness?

• What are my responsibilities as an employer?

• If I can’t see it and I don’t understand it, how do I manage it?

• The role of external health professionals in identification, supporting staff and return to work and guidance

• Legal responsibilities

• Case study analysis

Facilitator Jonathan Black from Christchurch

Duration Four hours

Reducing Drug and Alcohol Risk in the WorkplaceBoth legal and illicit Drug and Alcohol use is widespread in New Zealand.

This workshop will give you an understanding of the impact of drug use, drug-free work place policies, harm reduction and whether or not testing is appropriate for your business.

Designed for

Business owners, managers, supervisors, employee representatives, and team leaders. Also people who are presently, or will be, in a position to influence employment practices in their workplace.

Learning outcomes

• Gain an understanding of different drugs being used and their impact on the workplace

• Understand your legal rights and responsibilities as an employer

• Learn how to implement workplace drug testing and policies in your organisation

Duration Two hours

1Employment AgreementsThere is no “one size fits all” when it comes to employment agreements. This session will take a practical look at the key ingredients of an employment agreement and discuss issues around the employment relationship.

You will be provided with an understanding of the different types of employment relationships that can exist, why employment agreements need to clearly reflect and record that relationship and the implications of not getting the paperwork right.

2Employee WarningsFor an employer to be able to rely on a warning, it is critical that you follow a procedurally fair process to avoid exposing your business to unnecessary risks.

You will be provided with an overview of your obligations when you want to issue an employee with a formal warning.

3Mediation Workplace conflict is inevitable, it’s how you manage it that is important and chances are that you will be requested to attend mediation at some point. Mediation is a voluntary process that helps parties to work through issues and develop solutions together.

We will provide you with tips on preparing for mediation such as what is important to say and how to say it, an understanding of the bigger picture in terms of negotiating, tactics used in best and worst case scenarios and their impact on final settlements.

4PrivacyCollecting and using information about people is an everyday part of doing business. Knowing and understanding how to keep that information safe and secure should be too.

We will provide you with an overview of your responsibilities as an employer and will offer some simple tools for you to begin developing compliance in your organisation.

5Trial and Probation PeriodsLearn the distinction between a trial and probation period.

We will provide an overview of the options you have for new employees and what you need to do to comply with employment legislation.

Our Taking Charge Series has been created to support the success of the business community.

We’ve taken some key areas of learning and distilled the essence into a short 60 minute session. Our bite size sessions are full of information and practical advice.

Visit osea.org.nz to view full details of our Taking Charge Series.

Taking Charge Series

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Health and Safety

• Understanding your health and safety obligations

• Health and safety systems

• Health and safety documentation and policies

• Managing risk and hazards in your business

• Accident investigation

• Fostering positive engagement and participation from your team

• Developing a culture of safety

• Strategies to deal with health and safety issues, for example, stress, rehabilitation, work related health issues

We can work one-on-one with individuals, or groups up to three people.

Business Coaching OSEA offers business coaching to support business owners and their senior managers to be accountable for achieving business growth results and build their organisations capabilities.

Our team of Health and Safety Consultants offer coaching either over the phone or face-to-face.

Types of business coaching and/or training may include any of the following topics, but is not limited to

Health and SafetyOur workshops focus on providing you with an understanding of the correct processes and procedures to ensure you meet your employer obligations and minimise risks

Tunnel Beach, Dunedin

Advanced Training for Health and Safety Representatives | Stage 3This advanced programme will build on the skills and knowledge developed in Health and Safety Representative Training. It will look more in-depth at the Health and Safety at Work Act 2015 and associated regulations, to maintain a safe working environment.

Content and delivery of this programme will be aligned with the most up to date requirements under the Health and Safety at Work Act 2015 and associated regulations.

Designed for

Health and safety representatives, members of a health and safety committee or any employee/employer with an interest in health and safety.

Learning content

• Making a case for change in the workplace

• Mentoring skills

• Research skills

• Update on regulation and legislation

• Understanding health and illness in the workplace

Facilitator OSEA Health and Safety Specialist

Duration Two days

Where to next

● Certificate in Occupational Health and Safety (Level 4)

Building on Health and Safety Representative Training | Stage 2This programme will build on the skills and knowledge developed in Health and Safety Representative Training and look more in-depth at the Health and Safety at Work Act 2015 and associated regulations, to maintain a safe working environment.

Content and delivery of this programme will be aligned with the most up to date requirements under the Health and Safety at Work Act 2015 and associated regulations.

Designed for

Health and safety representatives, members of a health and safety committee or any employee/employer with an interest in health and safety.

Learning content

• Discussion on the regulations and their impact

• Expand on the role of the health and safety representative

• Successfully implement health and safety in your organisation

• Understanding specific hazard and risk management

• Finding information for risk management

• Undertake investigations into near hits and incidents

Duration Two days

Where to next

● Advanced Training for Health and Safety Representatives (Stage 3)

Health and Safety Representative Training | Stage 1Ensuring you and your colleagues remain free from injury at work takes not only care, but specific knowledge and skills.

This course will help you to understand the Health and Safety at Work Act 2015, and its associated regulations, to maintain a safe working environment. Content and delivery of this programme will be aligned with the most up to date requirements of health and safety training - whatever your business.

Designed for

Health and safety representatives, members of a health and safety committee or any employee/employer wishing to understand the Health and Safety at Work Act 2015 and associated regulations.

Learning content

• Introduction to workplace health and safety

• Role and functions of a health and safety representative

• Worker participation

• Communication

• Risk management

• Accident and emergency investigations and reporting

• Workplace health and safety culture

• Advocacy skills

• Safety resources available

• Developing a plan of action

Learning outcomes

• Promote management of health and safety issues through the use of sound risk management systems and practices

• Encourage others to be active in preventing injuries

• Get your health and safety committee making a difference

Duration Two days

Where to next

● Building on Health and Safety Representative Training (Stage 2)

● Advanced Training for Health and Safety Representatives (Stage 3)

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Accident InvestigationAccidents do happen but learning from then helps create a safer workplace.

Through this workshop you will acquire the skills necessary to identify the cause, and implement effective solutions to reduce the level of risk and danger within the working environment.

Designed for

Business owners, health and safety representatives, members of a health and safety committee, team leaders, supervisors and managers.

Learning content

• Defining and identifying risk and its subcategories

• Requirements under the health and safety legislation

• The investigation process and its objectives

• Planning an investigation and the necessary steps to follow

• Interviewing techniques

• Preparing and writing an investigation report

Learning outcomes

• Identify and explain various types of risk

• Explain why workplace accidents and incidents need to be reported and investigated

• Describe the barriers to accident and incident reporting

• Use techniques to overcome the identified barriers

• Grasp the concepts of multiple causation and root-cause analysis

• Write a report that recommends preventative actions

• Produce an incident investigation report based on an incident

Duration One day

Where to next

● Hazard and Risk Management

● Effective Business Writing

Contractor Safety ManagementContractor safety is becoming a significant issue for many workplaces.

For individuals, this means working in places that are controlled, not by an employer, but by a business to which they are contracted. PCBU's have to think broadly about who is working in their business - including their contractors. Under the Health and Safety at Work Act 2015 where there is overlapping health and safety duties each PCBU has a duty to consult and co-operate with the other PCBU' to ensure health and safety matters are managed.

Designed for

If you are responsible for engaging or managing contractors, or your business is considering contracting staff as a future business option, you will benefit from attending this workshop.

It is designed for business owners, general managers, human resource managers, procurement managers, project/contract managers, engineering managers and maintenance managers. Property managers, franchisors and health and safety professionals will also benefit from attending.

Learning content

• The different duties of the various parties in a contract chain

• How to manage the risks of various contractor types

• How to document, implement, manage and review a contractor risk management framework

• Migrating existing contractors to the new Health and Safety at Work Act 2015

Duration One day

Where to next

● Audit Training

Health and Wellbeing in the WorkplaceAs health is a major part of the Health and Safety at Work Act 2015 it is very important that businesses look at the health risks and hazards within their business.

Designed for

Business owners, managers and supervisors.

Learning content

This workshop will allow participants to start looking at some of the issues within their workplaces including

• Health related hazards

• Health monitoring

• Reporting, results, privacy and confidentiality

• Developing a wellness program

• Capacity to work managing aging and ill health effectively in the workplace

Health and Safety For ManagersOrganisations have a legal duty to put in place suitable arrangements to manage for health and safety. Business leaders, owners, managers and supervisors all need to know how to keep people safe.

This course will guide you through your legal obligations and introduce strategies to ensure your business is as healthy and as safe as possible. You'll get an understanding of the Health and Safety at Work Act 2015 and learn the importance of understanding, promoting, and implementing effective health and safety practices.

Designed for

Employers, business owners, managers, supervisors and those in human resource departments.

Learning content

• What the current legislative framework requires and future expectations

• Defining a PCBU, a worker, an officer and their respective duties

• Communication and due diligence

• “All practicable steps” and “reasonably practicable”

• Hazard and risk identification and methods of control

• What is effective worker engagement and consultation

• How to engage your workforce for effective hazard and risk assessments

• Monitoring of workplace health related issues

• Measuring safety performance

• Understanding the “duty of care” for principals, contractors and sub-contractors

• Compliance with reporting obligations

• How health and safety representatives, supervisors, teams leaders, middle managers, senior managers contribute to positive health and safety outcomes

• How different management styles and behaviours influence safety culture and outcomes

Duration One day

Where to next

● Maintaining a Workplace Culture of Safety and Health

Hazard and Risk ManagementIn every organisation, there is a collective responsibility to constantly identify, monitor and address hazards in order to prevent injuries and illness.

The Health and Safety at Work Act 2015 emphasises the importance of understanding, promoting, and implementing effective health and safety practices. This workshop will give you the knowledge to manage risks and hazards both before and after incidents arise.

Designed for

Anyone who has responsibility for health and safety processes within their business including business owners, managers, team leaders, supervisors, health and safety representatives and workers.

Learning content

• Health and safety legislation

• Defining a PCBU, a worker, an officer and their respective duties

• The difference between risk management and hazard management

• Health and safety requirements for hazard and risk control

• Methods of hazard and risk control

• Hazard and risk assessment procedures

• How to engage your workforce for effective hazard and risk assessments

• How to measure and report on safety performance of hazards and risks

• How to develop lag and lead indicators for high risk hazards

• Understanding the "duty of care"

Duration One day

Where to next

● Performance Management and Disciplinary Issues

● Effective Business Writing

RETURN CONTENTS

Maintaining a Workplace Culture of Safety and HealthWhen we talk about health and safety culture, we are talking about 'how we do things around here' and how this impacts on the safety of people in the workplace. If your overall culture promotes fairness, two-way communication, openness, honesty, and personal responsibility, it will encourage these values in a health and safety context.

Safety cultures lead to clearer decision-making when managing risks, this ultimately leads to fewer injuries and fatalities in the workplace. In this workshop, you will be able to explore ways to create and maintain a safer workplace and learn key responsibilities that leaders have in shaping the overall culture of organisations.

Designed for

Business owners, business leaders, managers, supervisors, or executives working in a business development or business planning role. Those working in health and safety or human resource support roles would also benefit from attending.

Learning content

• Is having a safety culture worth the effort?

• The critical foundations required to foster a safety culture?

• How diversity, contractors and stakeholders can influence safety culture

• Setting the standard for others to follow - safety systems and procedures

• Are supervisors and team leaders the critical link to improving safety culture?

• How effective worker engagement and consultation build trust and respect

• Communication - is everyone getting the message?

• How goals, objectives and incentives can affect safety culture

• Teamwork - working together and looking after each other

• Continuous improvement and measuring success

• How safety leadership and management styles directly influence safety culture

• How to avoid the blame and shame game when undertaking inspections, audits and incidents

Duration Half day

Essential Leadership SkillsThis course will provide an introduction to the skills to successfully manage and lead your team. It is designed to assist participants with the knowledge and confidence to ensure they continue on the road to successful management.

Designed for If you have recently become a leader, manager, or are about to be promoted into your first management position. This is also a great course for any leader who has had no formal training.

Learning content

• What matters in teams (key elements of leading high performance teams)

• Leader verses manager (what is the difference)

• Understanding working styles – yours and subordinates (DISC profiling)

• Planning to manage (setting objectives (goals) and action plans)

• Building effective communication skills (listening and feedback)

• High performance model (skill/will matrix of staff)

• Delegation (levels of and excuses)

• Coaching staff (role play with each other using the GROW model)

• Dealing with conflict (assertiveness and conflict management styles)

• Problem solving activity (for examining and increasing individual and team effectiveness)

Duration One day

Where to next

● Manage and Lead Successfully

● Leadership Essentials (ELEVATE Programme)

Management and Leadership Our supervision, management and leadership programmes are designed to provide you with the knowledge and skills to develop highly effective teams and successful businesses

Otago Harbour, Dunedin

Implementing a Health and Safety SystemThere is a lot of talk about businesses having effective health and safety management systems. But what is in a health and safety management system.

This training will provide you with the foundation knowledge needed for better understanding about how you can actively contribute to

• Meeting your duties and obligations as a manager

• Improving the safety performance of your organisation.

This course is designed on AS/NZS 4801:2001.

Designed for

Business owners, health and safety representatives, members of a health and safety committee, team leaders, supervisors and managers.

Learning content

• Principles of a Health and Safety Management System

• Performance and monitoring

• Safety leadership

• Defining and identifying risk

• The investigation process and its objectives

• Training and supervision

• Worker engagement and participation

• Emergency procedures

• Contractor management

• Rehabilitation management

• Audit and system review

Duration One day

Where to next

● Audit Training

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Manage and Lead SuccessfullyThis course will discuss the essential skills to successfully manage and lead your team. It is designed to provide participants with the knowledge and confidence to ensure they continue on the road to successful management.

Designed for

If you have recently become a leader, manager, or are about to be promoted into your first management position. This is also a great programme for any leader who has had no formal training.

Learning outcomes

• Describe the key characteristics of leadership

• Describe the differences between management and leadership

• Determine the technical and people skills needed for management

• Understand the key elements of teams

• Appreciating the value of the high performance model

• Understand your working style and the team around you

• Identify keys for providing a motivational team environment

• Describe how delegation can be used as a staff development and time management tool

• Build staff performance through coaching and feedback

• Plan and prioritise workloads

• Identify and demonstrate active listening techniques

• Demonstrate appropriate verbal and non-verbal communication skills

• Identify ways to manage conflict

• Use a problem solving process to make effective and timely decisions

Duration Two days

Where to next

● Courageous Conversations

● Four Quadrant Leadership

Four Quadrant Leadership RefresherTrue leadership requires constant self-reflection and continual refinement. This Four Quadrant Leadership Refresher programme has been designed to further assist in that process.

The programme provides an opportunity for all past participant’s to re-evaluate, re-educate, and re-immerse themselves in the important skills and techniques of Four Quadrant Leadership.

Designed for

This programme is designed for people who have already completed Four Quadrant Leadership and who are wanting to refocus on getting the best out of their teams using proven leadership tools and techniques to effect positive change in the work place.

Learning content

• A Four Quadrant Leadership refresher of the core models and competencies of true leadership

• Revisiting the ‘Quadrants’ – what they mean, how they work, and when to apply them in our daily practices

• Effective communication and delegation based on the accurate assessment of your colleagues job efficiency levels

• The ‘Energies Dimension’ – its impact on you, your team and the bottom line

• The ‘Empathy Triangle’ – our ability to demonstrate love, power and truth when leading our teams

• Establishing credibility and respect as a leader through – ethos, pathos, and logos

• Re-defining ‘Job Efficiency’- constructive energies and productive skills

• Courageous conversations – with real life scenarios

• Personal action plans to keep it real

Facilitator Robin Rawson from Christchurch

Duration One day

Four Quadrant Leadership®Four Quadrant Leadership is a comprehensive leadership system that will provide you with practical tools to increase your team’s productivity, profitability and engagement.

You will learn practical tools that have helped successful managers around the world become extraordinary leaders.

Designed for

Leaders wanting to empower teams and manage people more effectively.

This programme is designed for middle to senior managers, and also ‘rising stars’ who have been identified within the organisation as having potential to fill future management positions.

Learning content

• Distinctions between leadership versus management

• Personal mastery and how to take control of bad habits

• Relationships - winning hearts and not just heads

• Diagnosis of poor performance and how to deal with it

• Handling conflict in the workplace

• Having courageous conversations - where required

• Applying ‘The Quadrants’ for effective decision making

• Handling stress… some myths, truths and cures

• Self reflection on both past performance versus future opportunities

• Reaffirming of strengths in those things you currently do well

• Being challenged to change and improve in those areas of weakness/opportunity

• Growing in confidence through specific leadership techniques

• Learning from those who have gone before us

• Establishing new personal development goals/expectations for the future.

Duration Three days

Where to next

● Four Quadrant Leadership Refresher

Operations ManagementOffered in partnership with IMNZ Institute of Management, New Zealand

Operations managers need a specialised set of skills.

This programme gives you the knowledge to understand functions and build operational excellence, supercharging you to drive efficiency in all areas of the business.

Who for

If you are a manager who is responsible for planning and monitoring work at an operational level.

Learning outcomes

• Understand the role of operations management in relation to other main organisational functions

• Explain quality management and apply quality management techniques to improve operations across an organisation

• Select and justify appropriate facilities to ensure efficient provision of a product

• Understand the role of project management and apply appropriate project management techniques

• Understand performance management to determine appropriate performance measures for an operations system

• Understand capacity management, apply techniques relating to resource planning, and recommend appropriate actions

• Apply an understanding of supply chain management, inventory management and materials management

Employer benefit

You will be able to apply operations management techniques to ensure efficiency and effectiveness.

Duration One day, limited to 4 participants

Change ManagementOffered in partnership with IMNZ Institute of Management, New Zealand

Navigating people and organisations through times of change takes real leadership.

On this course we’ll teach you to recognise and respond to different types of change, examine the need for it, and help others make the transition successfully.

Learn the techniques of positive change and find out how you can motivate others to get on board and promote it.

Who for

You are interested or involved in change management initiatives or projects.

Learning outcomes

• Demonstrate knowledge of change management within organisations

• Explain why change may be necessary in a business operation with reference to both external and internal forces

• Describe factors that will influence the way individuals and or groups respond to change and the reasons for their influence

• Describe and evaluate standard approaches to change, including incremental and deliberate change

• Describe and evaluate models of actively managing a change process effectively, including the role of a change agent

• Develop strategies to enable organisations and people to overcome resistance and embrace change in a positive light

• Analyse an actual change process within an organisation and evaluate its effectiveness in meeting its goals

Employer benefit

You will be better equipped to contemplate, plan, implement, promote and manage successful change in your organisation.

Duration One days

Where to next

● Project Management Fundamentals

Leadership for WomenThis intensive and dynamic programme is designed to help you become a more effective leader through recognising and developing your innate leadership style. Experiential exercises, interactive discussion and skilled facilitation enable you to discover what drives you, what holds you back and what will unleash you to be your best.

In a safe environment with like-minded women, you will have the space to explore the particular challenges that women face on their leadership journey, and support each other to grow and develop. Develop the confidence to embrace your unique gifts and talents, and step up to the level of leadership you aspire to.

Designed for

Those who have some degree of experience in a leadership role – for example as a manager or business owner, leader of a team or service - but who feel they have more to offer. Perhaps restrained by lack of confidence, or lack of clarity about their future direction, the ideal participant for this course will have a sense of their own untapped potential, and the desire to do something about it.

Sometimes participants have been recognised as natural leaders by others, but need some assistance to recognise, and fully embrace this quality in themselves. Come prepared to dig deep, engage openly and be surprised!

Learning outcomes

• Become a more self-aware, confident and effortless leader

• Unhook yourself from counterproductive reactions and patterns

• Harness your strengths to develop your own unique leadership style

• Recognise that your “weaknesses” are a powerful untapped source of leadership potential

• Learn to trust your intuition and lead “from the inside out”

• Build energy and resilience to get you through the tough times

• Navigate organisational politics, power and gender issues

• Influence and engage with authority and authenticity

• Embrace and promote yourself as a leader

Facilitator Briggita Baker from Hawkes Bay

Duration Two days

Please phone us for more information - 0508 656 757

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Six intensive days with the focus on you, your leadership approach, vision and the impact you have on your team and business.

Master your personal leadership style, leverage your strengths, focus your mind on success and create and lead impressive teams.

Challenge traditional views of leadership and bring about the paradigm shift needed to enable exceptional performance, behaviour and thinking in today’s complex business environments.

Who for

• New leaders who want to get it right

• Leaders wanting to lead with more influence and impact

• Leaders wanting to challenge the status quo and drive results

• Leaders wanting to manage change and complexity with conviction

• Leaders wanting to validate thinking and network with peers

ACCELERATE is for those who want to achieve the next level of success in leading individuals, teams and organisations to their highest level of performance.

Learning outcomes

Self-Assessment - Gain insight into your personality, motives, talents, preferred culture and competency potential using world-class assessments tools. Understand your preferred style and where your strengths and areas of development lie.

Coaching - Receive three one-to-one coaching sessions to ensure your learning pathway is aligned with the programme, provide invaluable insight and foster accountability for outcomes.

Workshop: Breakthrough Leadership - Using an experiential and practical approach learn leadership essentials, create a leadership vision and start the journey to reaching your fullest potential.

Workshop: Communication and Influence - Learn to adapt your behavioural style to communicate effectively and apply strategies to influence and motivate others.

Workshop: Leading Dynamic, High-performing Teams - Master essential skills needed to manage diverse, challenging and dynamic teams. Develop a collaborative culture and implement strategies to build trust, manage conflict, gain commitment and optimise engagement.

Workshop: Optimising Performance and Building Resilience - Analyse and optimise business performance, management systems and processes. Learn to inspire, align and direct people towards a single goal. Apply coaching models and resilience strategies to enhance suitability and drive results.

Workshop: Design Thinking for Innovation - Acquire the skills required to successfully create and lead innovatively, developing new ways of doing things and solving problems. Learn to build an anticipatory, agile and creative workplace.

Workshop: Strategic, Focused Thinking and Planning - Shape your organisation so that it better delivers value. Develop high-level business plans and implement strategic tools to achieve impressive personal performance and business outcomes.

Employer benefit

Your organisation will have strong leaders who create and lead high-impact teams and who produce results.

Duration 6 x one-day workshops plus 3 x 1:1 coaching sessions

ACCELERATE Programme Offered in partnership with IMNZ Institute of Management, New Zealand A new era of Transformational Leadership.

Today’s rapidly changing business environment needs a new leadership approach. Move away from old-style thinking and enter the new era of transformational leadership. Whatever your work, whatever your industry ACCELERATE will equip you with the tools, insight and the mind-set you need to be tomorrow’s leader today.

ACCELERATE takes you on a voyage of personal discovery to transform your capabilities so that you can transform those around you.

Strategic ManagementOffered in partnership with IMNZ Institute of Management, New Zealand

Every organisation needs good strategic thinkers to support future growth and the long-term sustainability of the business.

This programme gives you the practical tools and techniques you need to plan and deliver successful strategic outcomes.

Who for

You are, or you aspire to be, in a senior management role and you are looking to develop your skills in the area of strategic business planning.

Learning outcomes

• Demonstrate knowledge of the principles of strategic management and a range of strategic management tools

• Conduct a strategic analysis of a business with reference to the external and internal environments of the organisation

• Develop a range of strategic options for the business and choose the best strategy for the business to adopt

• Understand the importance of the implementation plan for the chosen strategy showing how the strategy will be translated into actions or tasks

• Develop a plan for achieving support and buy-in from relevant stakeholders of the organisation

Employer benefit

You will be able to understand how to prepare a business plan and detail the processes used to plan, develop and implement the plan.

Where to next

● Change Management

● Design Thinking

Elevate: Leading Others Offered in partnership with IMNZ

Institute of Management, New Zealand

Enhance your team’s productivity to boost your organisation’s capabilities.

This module covers three main session topics over 1.5 days.

1. Building and leading teams

• Discuss a definition of a team

• Identify and apply the stages of team development

• Discover behaviours and roles that help build successful teams

2. Influencing others

• Explore influencing definition

• Discuss the core skills of effective influencers

• Assess personal influencing approach

• Compare a range of influencing styles and their effectiveness

• Introduce storytelling as an influencing approach

3. Feedback for results

• Define the benefits of feedback

• Apply the SBI model for giving effective feedback

• Develop tips for giving more effective feedback on difficult topics

• Discuss strategies for seeking and receiving feedback

Facilitator Melissa Anderson from Queenstown

Elevate: Leading Self Offered in partnership with IMNZ Institute of Management, New Zealand

Assess your strengths, find your edge, win at work

1. The self-aware leader

• Identify characteristics of great leadership/management

• Define own strengths and development areas as a leader

• Explore core skills and competencies relevant to great leadership

• Express core values for leading self

• List emotional intelligence competencies

• Apply the Johari Window model to leadership

• Discover the elements of authentic leadership

2. The resilient leader

• Describe the impact of stress and benefits of greater resilience

• Gain tools to overcome anxiety and stress

• Rate personal resilience

• Clarify root causes of stress

• Identify strategies to manage stress and build resilience

• Complete Work-Life balance wheel

• Learn to thrive in high-pressure environments

3. The courageous leader

• Define courageous conversations and the benefits of these

• Apply a process for courageous conversations

• Apply practical responses to conflict

• Discuss constructive and destructive conflict

• Explore conflict styles using the Thomas Kilman Model

• Equip yourself to handle hard conversations

• Consciously choose an appropriate conflict response in a range of situations, considering the root cause of the issue and striving to maintain the relationship

• Get to grips with uncertainty and turn it into opportunity

Leadership Essentials (ELEVATE Programme) Offered in partnership with IMNZ Institute of Management, New Zealand

The essential leadership toolkit for building a leadership foundation.

Zeroing in on the key areas that make great managers and leaders successful, the Elevate programme provides an essential toolkit for emerging and new leaders.

The Elevate programme consists of three highly interactive standalone themes

• Leading Self

• Leading Others

• Leading Business and Performance

Each theme is made up of three key topics and participants can pick and choose the theme most relevant to their needs or take all three for a detailed understanding on how to lead and drive business in today’s complex environments. You’ll come away with the practical tools to create strong connections, drive performance and lead teams and people with confidence and conviction.

Who for

• Emerging leaders about to start a new role

• Leaders who have responsibility for a team but no formal training

• Those who need a refresher in the capabilities of management and leadership

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Elevate: Leading Business and Performance Offered in partnership with IMNZ Institute of Management, New Zealand

As a leader being equipped with a business plan means you have a powerful tool for development and innovation. You can bring objectives and goals into focus for your team, drawing out the creativity within can provide successful evolution in business. With strategy comes implementation, can you communicate during this time to have the vision brought to life?

1. Business focus and planning

• Discuss the importance of business planning to successful outcomes

• Identify business goals and objectives

• Develop a strategic approach for achieving results

• Apply a range of planning tools that will lay the foundation for future success

2. Leading change/Leading performance

• Analyse responses to change

• Apply strategies to successfully navigate change

• Explore your role in planning and communicating change

• Develop skills to manage resistance to change and support others through change

3. Business evolution

• Explain the business imperative for innovation

• Explore the connection between creativity and innovation

• Analyse a case study of an innovative organisation

• Consider tools to drive creativity and innovation within organisations

Where to next

● Change Management

● Design Thinking

● Strategic Management

Learning objective

• Apply models and techniques to manage team workflow to achieve team and operational objectives

• Communicate effectively in written and verbal form to motivate and involve team members

• Manage and develop relationships with both internal and external stakeholders

• Apply professional and ethical behaviours in the workplace

• Adapt own leadership style for different situations

• Create a culturally collaborative work environment

• Manage team performance for improved productivity

Who for

Those new to the role of team leader, manager, supervisor, or aspiring team leaders.

Learning outcomes

Leading Operations

Learn the operational skills to manage team processes, workflow, and supporting team performance to achieve operational objectives

• Maintain agreed team processes to achieve the organisation’s objectives

• Manage workflow and the operation of the team

• Effectively communicate to support the team to achieve goals

• Behave in a professional and ethical way, regarding social and cultural needs when managing team workflow

Lead a Team

Move beyond the operational focus to further develop the skills required for effective team leadership, and for developing and managing relationships with team members and other key stakeholders

• Adapt leadership style for effectiveness in different situations or environments

• Demonstrate effective written and oral communication for different situations

• Behave in a professional and ethical way when managing team relationships and resolving conflicts

• Use an inclusive and collaborative approach that values diversity when communicating with team members

Lead Productivity

Discover the techniques to increase team productivity including the knowledge and skills to motivate and involve team members to support a productive workplace

• Communicate team operational strategies and develop team relationships to achieve team objectives

• Apply performance management practices and performance appraisal processes to assess the requirements for team performance against the organisational criteria

• Communicate performance requirements to team members and other stakeholders

• Motivate and involve team members to maintain a productive environment to achieve team objectives.

Prerequisites

Prospective learners must be in management or volunteer work situation with the ability to work with others, to allow them to complete the assessment requirements.

Duration Six days; 3 x 2 days over 18 weeks

Certificate in Business (First Line Management), Level 4Offered in partnership with IMNZ Institute of Management, New Zealand

If you are a new team leader, manager, supervisor or an aspiring team leader a great start and the right training makes all the difference.

The new IMNZ Certificate in First Line Management (Level 4) gives you the comprehensive skills you need to manage your performance and that of others. It will give you a solid understanding of customers, processes and business.

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Marketing including Web and Digital TechnologyPractical workshops for business including digital media and web-based technologies

Glenorchy, Central Otago

Media and Public Relations Learn how to generate a positive media profile.

Designed for

Business owners, managers, event managers, or anyone responsible for marketing or public relations who need to understand and work with the news media.

Learning content

• About the media - the mainstream media, fringe media, how they work and how they are changing

• How to build relationships with media organisations - including responding to requests, crisis communication

• What is news and how are news decisions made? News values - relevance, topicality etc.

• How to ensure your information is newsworthy to maximise pick-up/impact - including how to use different platforms (social media)

• Preparing and distributing a media release, including a practical exercise

Facilitators Phil and Sarah McCarthy from Invercargill

Where to next

● Marketing, the Fundamentals

● Marketing in a Digital World

Marketing in a Digital WorldA business needs to have a strong online presence these days if it wants to be competitive. Whether you have the budget to hire external marketing expertise or not, self-education is vital to understanding what is relevant, and what is not, for your business.

This workshop will touch on all things digital and give you the direction needed to progress your business.

Designed for

Business owners, managers, marketers or anyone looking to increase their digital knowledge and improve their business’ online presence.

Learning content

• Overview of the digital marketing landscape

• Understanding your message and USP

• Email marketing

• Content marketing

• Website best practice including what questions you should be asking the web developer

• Search engine optimisation – get your site up the search rankings

• Search marketing - how does Google Adwords work and is it relevant for your business?

• Conversion optimisation

• Social media marketing

• Insightful examples

• Overview of measurement tools to determine the success of your digital marketing campaigns

• Useful tools and apps

Learning outcomes

Participants will understand the concepts, tools and techniques that go into creating effective Digital Marketing campaigns and have the confidence to implement them.

Facilitator Philippa Crick from Dunedin

Duration One day

Where to next

● Facebook

● Websites - What You Need to Know for a Better Performing Site

Facebook Is your Facebook Page bringing in business? How do you really know if this marketing tool is working?

In this practical, hands-on workshop you will learn techniques to rapidly improve your Facebook marketing. Bring your laptop and login details as you will be making simple changes to your page during the workshop.

Designed for

Business owners, managers, or marketers who want to know more about how to leverage their Facebook Page effectively and how to properly guide staff.

Note. This workshop is aimed at those who are already up and running on Facebook.

Learning content

• How to develop a Facebook strategy

• Structure

• Reviewing why you are on Facebook – what are your goals?

• Defining your target market

• Research – what are your competitors up to?

• What is your brand voice

• Understanding the newsfeed in order to get the most out of your posts

• Image optimisation

• Understanding how to optimise your posts for interaction

• Content ideas

• How do you manage and respond to comments and direct messages

• Learn about the range of Facebook tools you can take advantage of

• Audit of participants’ Facebook Pages

• Investigating Insights

• Relevant examples

• Useful tools and apps

• Overview off Facebook Ad options and why you need to pay to be seen

Duration Four hours, limited to 6 participants

The A-Z of Social Media Social Media has dramatically shaken up the way consumers relate with brands and the way businesses can reach new customers. It’s growing, it’s in everybody's pockets and it’s not going away.

But how do you prioritise where your business should be? There are so many social media platforms and each one has its merits. Join our Social Media workshop where you will learn about the key platforms and which ones suit your type of business.

Designed for

Business owners, managers, marketers or anyone looking to increase brand awareness and improve their business’ social media presence.

Learning content

• An A-Z of the major platforms including Facebook, LinkedIn, Instagram, You Tube, Google+, Twitter and Snapchat

• Relevant examples how businesses are effectively using different platforms

• Ingredients of a social media strategy

• Overview of measuring tools to determine the success of your social media initiatives

• Useful tools

Learning outcomes

Provide an overview of which social media channel could improve your business online presence and help you to feel confident in your social media choices.

Duration Two hours

Where to next

● Marketing in a Digital World

● Facebook

● Websites - What You Need to Know for a Better Performing Site

Websites - What You Need to Know for a Better Performing Site Are you getting the most out of your website? How do you rank for your keywords? Are your competitors doing better than you?

In this practical, hands-on workshop you will learn how to create a more customer-centric website. Bring your website login details as you will be making simple changes to it during the workshop.

Designed for

Business owners, managers, or marketers who want to know more about how to leverage their website effectively and how to properly instructor their web developer.

Learning content

• Understanding the purpose of your website

• Planning for success

• Design layout best practice

• What is Search Engine Optimisation?

• Keywords - tools and tips

• Understanding how to optimise your website for conversions

• Content and image optimisation

• How to effectively use calls to action

• Important dos and don’ts for websites

• What questions you need to ask your web developer

• Important considerations when redesigning a website

• Audit of participants’ websites including checking domain name registered correctly

• Investigating analytics – what should you be measuring?

• Relevant examples

• Useful tools

An integral part of this workshop will involve practical elements using examples from participants’ websites. Participants are welcome to bring specific website questions to the workshop where solutions will be worked through.

Duration Four hours, limited to 6 participants

What our participants say....

"I really enjoyed hearing others stories, which made me realise we all have basically the same issues, and hearing how others have dealt with them. Richard was excellent at delivering the programme too, had heaps of experience and knowledge to draw from".

Manage and Lead Successfully, page 32

Marketing, the FundamentalsThis engaging practical workshop is presented by an industry practitioner, who will share business examples that will help you learn how to develop an effective marketing plan as well as understanding best practices for websites and advertisements.

Designed for

Business owners, managers, marketers or anyone wanting to understand how to develop an effective marketing plan for their business.

Learning content

• What is marketing?

• The role of marketing and how it influences your business’ success

• Marketing channels (traditional and online)

• What is a brand and why is it so important?

• Understanding and defining your unique selling proposition

• Ingredients of a marketing strategy and plan

• Design/copy advice for advertisements

• Important dos and don’ts for websites

• An overview of social media marketing

An integral part of this workshop will involve practical elements using participants marketing concerns. Participants are welcome to bring specific questions to the workshop where solutions will be worked through. To assist this process, a pre-course questionnaire will be emailed to participants to ensure that meet your unique learning needs.

Learning outcomes

• Discover how marketing can improve your business performance

• Find out how to generate and add business value using sound marketing strategy and practice.

Duration Four hours

Moeraki Boulders, Otago RETURN CONTENTS

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Assertiveness SkillsBeing able to express yourself clearly, directly and effectively to colleagues is beneficial to you and all those in your workplace. Making requests of others, giving constructive feedback, and contributing your thoughts and opinions can all be challenging at times, and this programme will help with developing the skills to do this well. Learning to say no, when it is appropriate, can relieve stress and feelings of overload.

Developing the skills of assertive, clear communication will assist you, not only to your work, but in all areas of your life.

Designed for

Anyone who wishes to improve their skills in self expression in the workplace, allowing them to get their opinions and ideas across more effectively to colleagues.

Learning outcomes

• Develop skills in assertive communication - clear, direct, non-threatening

• Learn to say no when it is needed

• Be able to give appreciation, feedback, criticism, make requests of others

• Understand the difference between assertive, aggressive and passive communication styles

Facilitator Judith McDonald from Dunedin

Duration Half day

Where to next

● Time Management for Increased Productivity

Larnach Castle, , Dunedin

Personal DevelopmentOur programmes are specifically designed to maximise your potential. Investing in personal development of yourself and your team is a crucial part of building a successful business

Courageous ConversationsDealing with poor performance in a work situation can be difficult for many people. Being able to handle that awkward personality, disruptive behaviour or explosive situation in a manner where you can remain calm, stay professional and show empathy and take meaningful action is vital in reaching a long term positive outcome.

This programme will cover all the key competencies to successfully identify, assess and solve poor performance and or unacceptable behaviours in the workplace.

Designed for

Managers, supervisors or anyone with direct reports who wants to build more effective teams and improve their ability to cope with conflict situations.

Learning outcomes

• Understanding what causes conflict

• Teaching and applying skills and techniques to deal with difficult, unreasonable, aggressive or angry employees and/or customers in order to reach a suitable outcome

• Providing a system that takes you through the different stages of a courageous conversation process

• Develop competencies to successfully deal with unacceptable performance/behaviours in the work place

• Case studying real conflict examples that participants are confronted with in the work place that will increase both the confidence and competence of all participants

Learning content

• Our roles as ‘Leaders’ of people

• Performance analysis model

• Completing the diagnosis

• Getting the motives right

• The best scripting to get you started

• Moving from informal conversations to the formal disciplinary process

• Seeing the process through

Duration One day

Where to next

● Performance Management and Disciplinary Issues

Managing Pressure Offered in partnership with IMNZ Institute of Management, New Zealand

Enhancing performance, emotional resilience and pressure management.

This course is for all who want to develop their abilities to manage the stress that comes with working under pressure and anyone who wants to develop or refine their skills for performing under pressure. Where some see threats, others see opportunities.

Our current state of mind determines our reactions to change, to instances beyond our control and the way in which we handle pressure. Our mindset determines our emotions, our response to pressure, how we can relish and embrace any challenge.

Organisations are constantly evolving, within a global environment in constant change and this course, developed and delivered by an experienced team of psychologists and change specialists and provides an informed and interesting insight into corporate pressure and how to deal with it effectively.

This interactive session will provide you with the techniques to help you develop your thinking and emotional resilience, help control your unconscious reactions, become more understanding of corporate and organisational pressure and how best to respond.

Who for

This course is for all who want to develop their abilities to manage the stress that comes with working under pressure and anyone who wants to develop or refine their skills for performing under pressure.

Learning outcomes

• Understand your own responses to pressure and have the right ones

• Learn to be calmer and more effective

• Learn how to have difficult conversations successfully

• Learn to respond to pressure more effectively

• Learn to look after your own mental health

Employer benefit

You will gain skills and tools to enhance performance, manage pressure and build your emotional resilience.

Facilitator Denis Sartain from Auckland

Duration One day

Developing ResilienceChange is inevitable in life and work. We have all experienced challenging situations that drain our resources physically, mentally, emotionally, and sometimes financially.

This workshop will provide an opportunity to invest in yourself and/or your staff to develop resilience.

Designed for

Business owners, leaders, managers and high performing teams. Training in resilience adds another level of knowledge and skills to help you achieve and maintain personal and professional success.

Learning content

• Insights into personal resilience

• Strategies for increasing personal resilience

• Dealing with the monkeys on my back

Learning outcomes

Provides an opportunity to think about your current resilience and strategies you use, and offers other strategies; ways of thinking, feeling and actions that will increase your resilience if you choose to incorporate them in your life.

Facilitator Dr Lesley Gill from Dunedin

Duration Half day

Where to next

● Managing Pressure

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Negotiating with IntegrityHaving effective negotiation skills has become a vital part of your personal toolkit.

Achieving best outcomes for all parties involved with a win/win approach is desirable for most businesses today, if they are looking to develop and build long term relationships. This programme will look at how to effectively reach such outcomes where everyone can walk away having found the best mutually acceptable compromise.

This programme will provide a proven process that gives you the skills to be hard on the issues or problems and easy on the people.

Designed for

• Team leaders, supervisors, managers and individual contributors who need to reach successful outcomes where all parties feel like winners

• Sales teams who need to protect their margins without upsetting their customer relationships

• Anyone who feels that they have been taken advantage of, or who is struggling to get what they want from people whose help they need.

Learning content

The programme is based on the concept of Principled Negotiation that enables negotiators to reach good outcomes while ensuring that their ongoing relationships can be protected and enhanced.

• How to separate the people from the problem and be hard on the problem and soft on the people

• Interests and objectives behind positions, and the difference between positions and interests are examined and explored

• Different types of interests and how best to deal with these, for everyone’s benefit

• Creative option creation and evaluating alternative options and how they meet different interests

• Dealing with situations where interests are opposed, such as price negotiations

• How to negotiate when your situation is weak

Facilitator Harry Fox from Christchurch

Duration One day

Where to next

● Essential Selling Skills

Interpersonal Communication SkillsWhat impact are you making when you communicate? How good are your communication skills? You will agree that the way we communicate affects nearly everything we do.

Participants will discover how to assess their communication skills and will learn tips and techniques for improving their communication skills.

Designed for

Anyone who wishes to understand and improve their communication skills.

Learning outcomes

• Discover your communication strengths and areas for development through simple self-assessment tools

• Learn about different tips and techniques for improving the success of your communication via the different mediums (speaking, writing, watching and listening)

• Feel confident (through practise) in how to apply these techniques back on the job

• Go back to the workplace with new behaviours to try out which have been designed to improve several common methods of communication (listening, presentations, emails, meeting management)

Learning content

• What is communication?

• Why is it so important?

• The communication process and where we typically fail

• How to improve listening skills, presentation skills, e-mail writing skills and meeting management skills.

Facilitator Jonathan Black from Christchurch

Duration One day

Public Speaking SkillsMost organisations require staff to give presentations, but for many this can be a stressful experience. This training programme will provide participants with knowledge, skills and strategies to speak confidently and clearly.

Designed for

People who are required to give professional business presentations.

Learning outcomes

• Learn how to prepare and rehearse a presentation

• Learn effective speaking skills that communicate your ideas clearly

• Learn strategies for remaining calm and focused while speaking

• The ability to understand and engage your audience

• Introducing and thanking speakers

Duration One day

Facilitator Simone Marshall from Dunedin

Where to next

● Think On Your Feet®

Time Management for Increased ProductivityThere is only so much time in your business day. No one can control time but this programme will help you improve your productivity through effective use of our time.

Designed for

If you feel you’re too busy to attend, then you will benefit the most from the programme.

Learning outcomes

• Explore a variety of techniques (including programs and apps) to help plan, organise and prioritise your time daily, weekly, monthly and annually

• Differentiate between important and urgent so you can focus on what really matters

• Identify techniques to help manage interruptions

• Learn why we procrastinate and how to deal with it!

• Manage e-mails more effectively using appropriate tools, and ensure sent e-mails are read and actioned

Duration Four hours

Think On Your Feet® Offered in partnership with IMNZ Institute of Management, New Zealand

Take your career to new heights with business communications training.

The ability to Think on Your Feet® is a skill that marks us out as confident and in control. Learn to communicate with Clarity, Brevity and Impact®. Even under pressure.

Be more effective in meetings, one to ones conversations and presentations. Learn to focus on key issues, organise ideas and answer hard questions with confidence.

Never get caught on the spot again.

Who for

• Anyone who deals with difficult questions and who are often put on the spot

• Anyone who want to be seen as leaders and want to be able to sway others

Learning outcomes

The workshop is filled with practice, coaching and feedback. At the completion of the workshop, you will be able to

• Quickly organise information

• Have persuasive conversations

• Perform better under pressure

• Give clear replies to questions and answers

• Improvise using proven methods

• Learn new ways to calm situations and buy time

• Listen for underlying hopes and fears

• Turn anxiety into positive energy

Employer benefit

You will be able to deliver well-structured, clear and concise communication to get better outcomes.

Facilitator Rhys Watson from Auckland

Duration Two days

Time and Self ManagementWhy it is some people complete today’s work today, whilst others are forever making excuses? Why is it that some people realise their dreams and goals whilst others are waiting for that perfect moment to begin? Given it is the same 24 hours, clearly some people are applying different skills, energies and attitudes than others.

If you or your staff are constantly running out of time, wishing you had more time or just can not achieve your responsibilities or goals within the time frames allocated, then this programme is for you! Focusing on values based self management, this programme will allow the attendee to really ‘look in the mirror’ and therefore determine not only what matters most, but also what is required to achieve it.

Make the time to attend this challenging programme so you can learn and apply the key disciplines to effective self mastery. Learn how to gain control of those critical events that determine what you achieve in any given day, and more importantly, what defines who you become in the years that lie ahead.

Designed for

Those who are simply struggling to achieve the daily/weekly/monthly responsibilities or goals and need some new direction and insight in this area of self improvement.

Learning outcomes

• Plan for a more successful and productive day

• Prioritise the most important to the least important events for that day

• Delegate more effectively those things that they should not be directly involved in

• Communicate with more confidence and conviction

• Say ‘NO’ when necessary!

• Make better decisions about when and how they use their time

• Develop an appropriate work/life balance

• Achieve today’s work today, and achieve it consistently!

Duration One day

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Needs Analysis and Programme DesignOffered in partnership with IMNZ Institute of Management, New Zealand

This interactive and highly practical programme is designed to equip you with the skills to accurately conduct an analysis of training needs in the workplace.

We’ll show you how to plan, collect and analyse data, and provide the clear advice and recommendations that will help you design, develop and evaluate learning at a high level.

Who for

You’re a learning and development professional, a trainer or you are responsible for developing relevant and engaging training programmes for adult learners.

Learning outcomes

• Conduct a needs analysis

• Separate out training and non-training issues

• Use training needs to write clear objectives and develop a training plan

• Design a training programme

• Evaluate training effectiveness

• Develop participant, programme and performance evaluation tools

Employer benefit

You will be able to conduct training needs analyses that will provide the foundation for effective programme design that will meet the organisation’s strategic training and development goals.

Facilitator Una Ryan from Auckland

Duration Two days

Training and Education Practical courses, based on sound adult learning principles, give you the skills you need to develop and deliver effective training programmes that meet the specific needs of your learners

Chinese Gardens, Dunedin

Workplace AssessmentOffered in partnership with IMNZ Institute of Management, New Zealand

Planning, conducting and validating assessments in the workplace takes confidence and skill. This course will equip you with the skills and knowledge required to prepare adult learners for assessment and complete the process accurately and effectively.

Who for

You are a learning and development professional, trainer or assessor responsible for assessing competency in the workplace.

Employer benefit

You will be able to better develop, align and deliver robust assessments and ensure they meet relevant industry standards, compliance and quality assurance.

Train the TrainerOffered in partnership with IMNZ Institute of Management, New Zealand

Get the skills and knowledge you need to plan and present impactful and memorable training sessions.

You will learn every step of the training process. From understanding learning styles and needs of others, through to structuring and delivering workshops.

Who for

• A manager or supervisor who trains others on-the-job

• An in-company training officer

• An experienced trainer

Learning outcomes

• Understand your own learning style and develop instruction to meet a diversity of other styles

• Design and select training methods to enhance learning outcomes

• Be confident, comfortable and competent in facilitating learning

• Learn new techniques to enliven your training sessions

• Analyse your training style and the style and effectiveness of other trainers

Employer benefit

Your training sessions will be better planned and have more impact, increasing learning within the workplace.

Duration Two days, limited to 7 participants

Presentation Skills Offered in partnership with IMNZ Institute of Management, New Zealand

How to be confident, credible and compelling.

There are two key elements to a presentation which resonates with its audience – preparing your content and preparing yourself. Both elements need to be in sync before a presentation will command attention and be credible. Luckily delivering persuasive, engaging and dynamic presentations is a skill that can be learned in this very popular short course.

Who for

• Being an effective presenter is important in your role but the idea of “having to do a presentation” currently fills you with dread

• You want to increase your confidence, influence and impact when presenting in meetings, conferences, with clients or internal teams and be memorable for all the right reasons

Learning outcomes

• Become more confident, controlled and at ease when presenting

• Find the presentation style that is most natural for you

• Use a one page planner to quickly create your content

• Create key messages that resonate with your audience

• Tailor your business presentations to be persuasive in a range of situations and with different audiences

• Choose appropriate delivery techniques – body language, voice, eye contact and movement based on the audience and subject

• Handle questions and objections on the fly

• Comfortably use stories, metaphors and analogies for more emotional impact

• The appropriate use of visual aids

Employer benefit

Anyone who wants to increase confidence, influence and impact when presenting in meetings, conferences, with clients or internal teams and be memorable for all the right reasons.

Facilitator Wilson Hull from Auckland

Duration Two days

E13 Effective Business Writing

35 ELEVATE Programme �36 - Elevate: Leading Business and Performance �35 - Elevate: Leading Others �35 - Elevate: Leading Self �25 Employee Warnings

25 Employment Agreements

21 Employment Law 101

21 Essential Human Resources

31 Essential Leadership Skills �19 Essential Selling Skills

11 Essential Skills for Administration Professionals

13 Export Essentials Workshops

F39 Facebook �16 Finance for Non-Financial Managers

32 Four Quadrant Leadership®

32 Four Quadrant Leadership Refresher

G14 Governance 101

15 Governance Responsibilities for Health and Safety

11 Governance Skills for Administration Professionals �

H29 Hazard and Risk Management

29 Health and Safety For Managers

27 Health and Safety Representative Training | Stage 1

29 Health and Wellbeing in the Workplace

A34 ACCELERATE Programme �28 Accident Investigation

16 Accounting for Non-Accountants Fundamentals

16 Accounting for Non-Accountants, Part Two �21 Advanced Human Resources �27 Advanced Training for Health and Safety Representatives

| Stage 3

10 Art of Minute Taking

40 Assertiveness Skills

12 Audit Training

B27 Building on Health and Safety Representative Training |

Stage 2

20, 26 Business Coaching

C36 Certificate in Business (First Line Management), Level 4

28 Certificate in Occupational Health and Safety (Level 4)

33 Change Management

17 Communication Skills to Maximise Team Performance Using TetraMap ®

28 Contractor Safety Management

41 Courageous Conversations

18 Customer Service Skills �

D13 Design Thinking �19 Developing Client Relationships �41 Developing Resilience

White Hill Wind Farm, Southland

45 Presentation Skills �25 Privacy

11 Professional Front Office and Administration Skills

14 Project Management Fundamentals

42 Public Speaking Skills

R24 Reducing Drug and Alcohol Risk in the Workplace �

S34 Strategic Management

T38 The A-Z of Social Media �17 The FiSH! Philosophy

43 Think On Your Feet® �43 Time and Self Management

43 Time Management for Increased Productivity

45 Train the Trainer

25 Trial and Probation Periods

W39 Websites - What You Need to Know for a Better

Performing Site �45 Workplace Assessment

24 Workplace Wellness �17 Write Effective Reports �

I30 Implementing a Health and Safety System

42 Interpersonal Communication Skills

L33 Leadership for Women

M30 Maintaining a Workplace Culture of Safety and Health

32 Manage and Lead Successfully

22 Managing Bullying and Harassment in the Workplace

24 Managing Mental Illness in the Workplace

41 Managing Pressure �23 Managing Restructuring and Redundancies

22 Managing Sick Leave and Medical Incapacity

38 Marketing in a Digital World �38 Marketing, the Fundamentals

19 Maximise Your Sales Results Using TetraMap of Behaviour �

37 Media and Public Relations

25 Mediation �30 Mock Safety Court �

N44 Needs Analysis and Programme Design

42 Negotiating with Integrity

O33 Operations Management

P23 Parental Leave

23 Payroll, Holidays Act, and Leave Entitlements

22 Performance Management and Disciplinary Issues �14 Planning, Problem Solving and Decision Making �

General InformationCOURSE NUMBERS

Maximum

Places are restricted to ensure an inspiring, engaging and challenging, but safe, learning environment is created for all participants.

Minimum

If a course fails to attract the minimum number of four participants, we reserve the right to cancel. If that happens, we will offer alternative training solutions.

DIETARY REQUIREMENTS

Please advise us if you have any special dietary requirements.

ON THE DAY

Registration

Please allow yourself time to enjoy a pre-training coffee. Registration opens 15 minutes before the course starts.

Parking

We do our best to ensure you can easily park near your training. When you register we will send you all the course arrangements and instructions for parking.

NZQA unit standards are an optional extra on some training programmes. Contact us to learn more.

TERMS AND CONDITIONS

Please contact us to view our terms and conditions.

Disclaimer: The information contained within this Business Training Directory is accurate at the time of publication (11 December 2017). Please check our website for latest course information.

OSEA reserves the right to add or reschedule dates; replace facilitators and/or vary advertised courses, prices and venues.

How to RegisterPHONE Call 0508 656 757

ONLINE

Go to OSEA online calendar at osea.org.nz and click on the training programme that you wish to attend. Then click ‘REGISTER NOW’ and complete the registration form.

Simply email your details (full name, company, phone number) with the course name and date to registrations@osea.org.nz and we will register you.

DUNEDIN OFFICE 16 McBride Street, South Dunedin PO Box 473, Dunedin 9054

INVERCARGILL OFFICE 64 Arena Avenue PO Box 1159, Invercargill 9840

TF 0508 656 757 E training@osea.org.nz W osea.org.nz

business training directory · in-house training offers you the flexibility, impact, confidentially...

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