business monitoring for abbyy flexicapture at #abbyysummit16

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Business Monitoringfor ABBYY FlexiCapture

Dr. Marlene Wolfgruber,Product Marketing Manager

ABBYY Europe

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You Can’t Improve What You Don’t Measure

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Why did we add this to our portfolio?

• Enhance functionality for enterprises by providing powerful

monitoring and reporting capabilities

• Open up new opportunities in the enterprise and service

provider area (BPOs), where SLA Monitoring is critical

• Generate upsell possibilities for existing customers

Enterprise Capture Platform

Digital Mailroom AP Invoice Processing

Business Monitoring

Add-on to existing or new FlexiCapture installations

Easy Integrationinto existing backend solutions to improve overall business agility

Ease of Mindwith scalable business monitoring

Solutions Overview [Based on FlexiCapture Platform]

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Business AnalyticsPain Points and Requirements

Pain Points and Requirements: BPOs and SSC

Meet Service Level Agreements with customers

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High volume processing (millions per day)

Overview about the processing stages in different regions

Setting up individual SLA alerts, warnings and notifications

Monitoring performance, predicting & solving problems

Geo-located issue monitoring as key for distributed scenarios

Pain Points and Requirements: Enterprises

Missing overview of status for certain documents

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Process documents compliance conform / audit trails

Missing key performance figures throughout the business

Customizable dashboard statistics and analysis

Consistent proof of processed data for audit trail scenarios

Customizable weekly or monthly reports

Satisfying the Requirements of Different Stakeholders

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Receive business reports about key figures

MANAGEMENT BUSINESS OPERATIONS

Validate internal and external SLAs

REGIONS

Gain visibility into all processed documents

IT OPERATIONS

Identify processing problems early

Key data, analysis, KPIs, & alerts of current and past production

System Monitoring

Monitor the current situation

Reporting

Downstream analysis of production

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Business Monitoringfor ABBYY FlexiCapture

Functionality

Business Monitoring Functionality

Combines supervision of current operations and infrastructure, with downstream analysis and reporting capabilities

Includes Apps for Business Monitoring and Reporting

Business Monitoring & Reporting

Comprehensive web console with customizable dashboard

Tracks all batches and processed documents in the system in real-time

Helps with validation of internal or external Service Level Agreements

Supports distributed processing scenarios with geo-located issue tracking

Flags issues, as they occur to mitigate potential escalation

Business Monitoring & Reporting

Create customized business reports based on data warehouse

Generates executive-level reports on the operational efficiency of the solution

Accessible via Business Monitoring, SSRS or Excel

Individual weekly or monthly set-up

Technical Monitoring

IT infrastructure monitoring through Microsoft® Systems Center Operations Manager (MS SCOM)

Shows state, health and performance information of FlexiCapture

Provides automated FlexiCapture discovery

And automated failure recovery

Benefits of Business Monitoring

Centrally Monitor Decentralised

Document Processing

Save Costs & Allocate Staff Efficiently

Meet Internal & External Agreements

Ensure Health of FlexiCapture Solution

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QUESTIONS?BUSINESS MONITORING FOR ABBYY FLEXICAPTURE

Dr. Marlene WolfgruberProduct Marketing ManagerABBYY EuropeE-Mail: wolfgruber@abbyy.comTel.: +49 172 4599650

© 2016 ABBYY ABBYY European Solution Partner Summit 2016Not for public distribution

Thank You!