business etiquette for slideshare

“THE BUSINESS OF ETIQUETTE” PREVIOUSLY TITLED “PLEASE DON’T TRIM YOUR TOENAILS

WHILE INTERVIEWING A POTENTIAL NEW HIRE”

The ability to observe one’s behavior in the moment and adjust behavior as needed

Today’s Word: SELF MONITORING

The ability to observe one’s behavior in the moment and adjust behavior as needed

Today’s Word: SELF MONITORING

High Self Monitor: Over Analyzes

The ability to observe one’s behavior in the moment and adjust behavior as needed

Today’s Word: SELF MONITORING

High Self Monitor: Over AnalyzesLow Self Monitor: Doesn’t Analyze Enough

We want to be somewhere in the middle!

Our AgendaCommunicating with Confidence1

Our AgendaCommunicating with Confidence

At the Office

1

2

Our AgendaCommunicating with Confidence

At the Office

Using Technology

1

2

3

COMMUNICATINGWITH CONFIDENCE

FIRSTIMPRESSIONS

Confidence Credibility PreparationImages from TLC’s What Not to Wear

First Impressions are about

THE HANDSHAKE

1.When shaking hands, a man should wait for a woman to extend her hand. A.TrueB.False

1.When shaking hands, a man should wait for a woman to extend her hand. A.TrueB.False

2.You run into a colleague on the way to a meeting and her right hand is in a cast. You should: A.Shake the castB.Offer your left handC.Give her a hug, instead

2.You run into a colleague on the way to a meeting and her right hand is in a cast. You should: A.Shake the castB.Offer your left handC.Give her a hug, instead

3.The person with whom you are shaking hands offers a few fingers, not a full shake. You should A.Instruct them in the proper way to shake hands

B.Force your hand into theirs and give it a good, strong shake.

C.Roll with it and shake their fingers

3.The person with whom you are shaking hands offers a few fingers, not a full shake. You should A.Instruct them in the proper way to shake hands

B.Force your hand into theirs and give it a good, strong shake.

C.Roll with it and shake their fingers

Make the first move!

When you shake hands, make the flesh of your hand that is between your thumb and your

index finger (forefinger) meet the flesh of the same with the other person.

Make the first move!

When you shake hands, make the flesh of your hand that is between your thumb and your

index finger (forefinger) meet the flesh of the same with the other person.

Use a medium grip; not too loose &

not too tight

Make the first move!

When you shake hands, make the flesh of your hand that is between your thumb and your

index finger (forefinger) meet the flesh of the same with the other person.

Use a medium grip; not too loose &

not too tight

Make EYE CONTACT!!

Make the first move!

INTRODUCTIONS

HELLOmy name is

4.The following is the proper introduction: “Ms. Boss, I’d like you to meet our client, Mr. Smith.”A.TrueB.False

4.The following is the proper introduction: “Ms. Boss, I’d like you to meet our client, Mr. Smith.”A.TrueB.False

5.If someone forgets to introduce you, it’s appropriate to move on with the conversation without saying anything. A.TrueB.False

5.If someone forgets to introduce you, it’s appropriate to move on with the conversation without saying anything. A.TrueB.False

When someone joins the group, introduce them!

If appropriate, introduce yourself first

When someone joins the group, introduce them!

If appropriate, introduce yourself first

When someone joins the group, introduce them!

When introducing more than one person, introduce from most-important to least

If appropriate, introduce yourself first

When someone joins the group, introduce them!

In social settings, don’t forget spouses and significant others!

When introducing more than one person, introduce from most-important to least

If someone forgets you, introduce yourself!

When being introduced, stand up to shake hands

If someone forgets you, introduce yourself!

When being introduced, stand up to shake hands

If someone forgets you, introduce yourself!

Provide helpful information such as job title, company name, etc.

REMEMBERINGNAMES

REMEMBERINGNAMES JIM

6.If you forget someone’s name, don’t worry about it, just keep talking. A.TrueB.False

6.If you forget someone’s name, don’t worry about it, just keep talking. A.TrueB.False

7.What should you do if you see someone at a business event that you have met before, but you can't remember their name?A.Ignore the personB. Introduce yourself, apologize for not

remembering their name but say where you met them before

C. Introduce yourself and wing itD.Try to find out the person's name from

others at the event and then introduce yourself

7.What should you do if you see someone at a business event that you have met before, but you can't remember their name?A.Ignore the person

B. Introduce yourself, apologize for not remembering their name but say where you met them beforeC. Introduce yourself and wing itD.Try to find out the person's name from

others at the event and then introduce yourself

7.What should you do if you see someone at a business event that you have met before, but you can't remember their name?A.Ignore the person

B. Introduce yourself, apologize for not remembering their name but say where you met them beforeC. Introduce yourself and wing it

D.Try to find out the person's name from others at the event and then introduce yourself

Picture it written on their forehead

Create a mental filing system for names and keep it updated with details

Picture it written on their forehead

+

+ + =

Jeff W

righ

t

Jeff W

righ

t

Oak Grove Middle School PrincipalWife: Sandy2 Kids: Forrest & JennyCoaches soccer

NOW PRACTICE YOUR NAME RECALL SKILLS

See how much you can remember about each person (but don’t write anything down!).

You’ll have a chance to see how much you remember at the end of the presentation.

Alexander Craig

School Principal: Coronado HS

Graduated University of North Texas

Married

Four Kids—3 girls, 1 boy

Hobbies: mountain biking, sings in the church choir

Brad Stone

Assistant Superintendent of Rock Ridge school district

Graduated from A&M

Married

Two Kids: both boys

Hobbies: Golf and fly fishing

Megan Nevis-Hall

Executive Assistant to the superintendent of Katy ISD

Graduated UT San Antonio

LOVES UT football and basketball

Ran track for UTSA

Married and expecting first child

Hobbies: scrap booking

Thomas Forrester

Facilities Director for Montgomery ISD

Graduated U of Arkansas

Divorced

Two college aged children, one at U of Arkansas and one at OU

Loves Nascar

Amanda Price

Director of Operations for Boyd and Company

Graduate of William and Mary

Single

Raises Boxers (dogs)

Hobbies: 4.0 tennis player

“So, you’re a woman . . .”

“So, you’re a woman . . .”

SMALL TALK

8.Small talk is just another way to say “unimportant blather about things that don’t matter.” A. TrueB. False

8.Small talk is just another way to say “unimportant blather about things that don’t matter.” A. True

B. False

9.You don’t really feel comfortable making small talk, so you prepare a list of things to talk about and spend the night working through your list. Good plan? A. YesB. No

9.You don’t really feel comfortable making small talk, so you prepare a list of things to talk about and spend the night working through your list. Good plan? A. YesB. No

10.It’s probably a good idea to stay away from these topics when engaging in small talk . . .A. Your HobbiesB. Why you think Baptists are morally

superior to MethodistsC. That weird rash on your backD.What your kids are doing this summer

10.It’s probably a good idea to stay away from these topics when engaging in small talk . . .A. Your Hobbies

B. Why you think Baptists are morally superior to MethodistsC. That weird rash on your backD.What your kids are doing this summer

10.It’s probably a good idea to stay away from these topics when engaging in small talk . . .A. Your Hobbies

B. Why you think Baptists are morally superior to Methodists

C. That weird rash on your backD.What your kids are doing this summer

Make the first move!

Plan a conversation starterMake the first move!

Plan a conversation starterMake the first move!

Ask Open-Ended questions

Plan a conversation starterMake the first move!

Ask Open-Ended questions

Listen!

Plan a conversation starterMake the first move!

Ask Open-Ended questions

Listen!Share and Share Alike

Plan a conversation starterMake the first move!

Ask Open-Ended questions

Listen!Share and Share AlikeRemember a person’s favorite topic is: Themselves

CONVERSATION KILLERS

“It’s all about me”CONVERSATION KILLERS

A.D.D. (Diagnosed or not)“It’s all about me”

CONVERSATION KILLERS

A.D.D. (Diagnosed or not)“It’s all about me”

One-Upmanship

CONVERSATION KILLERS

A.D.D. (Diagnosed or not)“It’s all about me”

One-UpmanshipNosy Neighbor

CONVERSATION KILLERS

A.D.D. (Diagnosed or not)“It’s all about me”

One-UpmanshipNosy NeighborOver-Discloser

CONVERSATION KILLERS

A.D.D. (Diagnosed or not)“It’s all about me”

One-UpmanshipNosy NeighborOver-Discloser

CONVERSATION KILLERS

Eddie the Expert

PROFANITY AT WORK

%#$#&!!!

11.Your boss recently started incorporating four-letter words into his conversation with you. Now, you can really be yourself and let the F-Bombs fly!A. TrueB. False

11.Your boss recently started incorporating four-letter words into his conversation with you. Now, you can really be yourself and let the F-Bombs fly!A. TrueB. False

Consider the language choices of someone you respect

Consider the language choices of someone you respect

Consider the Nature of the Workplace

Consider the language choices of someone you respect

Consider the Nature of the Workplace

Consider the Specific Audience

Consider the language choices of someone you respect

Consider the Nature of the Workplace

Consider the Specific Audience

Swearing can create a sense of team but can also

offend others and create discord. Use carefully.

NONVERBALCOMMUNICATION

11.What percentage of the message you communicate is conveyed through your appearance?A.30%B.55%C.75%

11.What percentage of the message you communicate is conveyed through your appearance?A.30%

B.55%C.75%

12.When two business people communicate, how far apart should they stand?A.15 FeetB. 7 FeetC.3 Feet

12.When two business people communicate, how far apart should they stand?A.15 FeetB. 7 Feet

C.3 Feet

Gestures

Eye Contact

Gestures

Eye Contact

Gestures

Posture

Eye Contact

Gestures

Posture

Vocalics

=

Eye Contact

Gestures

Posture

Vocalics

=Interest Level

Eye Contact

Gestures

Posture

Vocalics

= Confidence

Interest Level

Eye Contact

Gestures

Posture

Vocalics

= Confidence

Interest Level

Feelings/Emotions

Eye Contact

Gestures

Posture

Vocalics

= Confidence

Interest Level

Feelings/Emotions

Power

Pay Attention!

Clarify when there seems to be confusion

Pay Attention!

Clarify when there seems to be confusion

Mirror the other person

Pay Attention!

Clarify when there seems to be confusion

Mirror the other person

Pay Attention!

Self-Monitor

GENDERETIQUETTE

Awareness is key!

Hold the door for women and men!

Awareness is key!

Hold the door for women and men!

Awareness is key!

Don’t stand when a woman enters the room

Hold the door for women and men!

Awareness is key!

Don’t stand when a woman enters the room

Women: In client meetings, stand to greet the client along with your male colleagues

Hold the door for women and men!

Awareness is key!

Don’t stand when a woman enters the room

Women: In client meetings, stand to greet the client along with your male colleagues

When a man offers to help a woman, he

means no disrespect

DISABILITYETIQUETTE

When talking with a person in a wheel chair

for longer than a few minutes, use a chair

When talking with a person in a wheel chair

for longer than a few minutes, use a chair

When greeting someone with a severe loss

of vision/blindness, identify yourself and those who may be with you

When talking with a person in a wheel chair

for longer than a few minutes, use a chair

When greeting someone with a severe loss

of vision/blindness, identify yourself and those who may be with you

For those with a speech impairment, ask close ended questions. Repeat or paraphrase their

answers to indicate understanding

Do not shout at those with a disability

Shake hands, even if you have to use your left handDo not shout at those with a disability

Shake hands, even if you have to use your left handMake direct eye contact

Do not shout at those with a disability

Shake hands, even if you have to use your left handMake direct eye contact

Do not shout at those with a disability

If an interpreter is present, do not speak to the interpreter

Shake hands, even if you have to use your left handMake direct eye contact

Do not shout at those with a disability

If an interpreter is present, do not speak to the interpreterOffer assistance with dignity and respect

Shake hands, even if you have to use your left handMake direct eye contact

Do not shout at those with a disability

If an interpreter is present, do not speak to the interpreterOffer assistance with dignity and respectKnow where accessible restrooms, drinking

fountains and exits are located.

AT THE OFFICE

OFFICESPACE

13.If you overhear a colleague’s conversation in a cubicle, it’s okay to comment on what you just heard.A.TrueB.False

13.If you overhear a colleague’s conversation in a cubicle, it’s okay to comment on what you just heard.A.TrueB.False

Engage in self-monitoring behaviors

Respect one another’s office space as if it were their bedroom

Engage in self-monitoring behaviors

Respect one another’s office space as if it were their bedroom

Don’t borrow without asking

Engage in self-monitoring behaviors

Respect one another’s office space as if it were their bedroom

Always return what you have borrowed

Don’t borrow without asking

Engage in self-monitoring behaviors

Respect one another’s office space as if it were their bedroom

Always return what you have borrowed

Don’t borrow without asking

Keep your space tidy

Engage in self-monitoring behaviors

Respect one another’s office space as if it were their bedroom

Always return what you have borrowed

Don’t borrow without asking

Keep your space tidyBe aware of others’ sense of smell

Engage in self-monitoring behaviors

Behave as though cubicles have doors; don’t

enter without permission

Behave as though cubicles have doors; don’t

enter without permission

Don’t “prairie-dog” over the tops of cubes or peek in as you walk past each one

Behave as though cubicles have doors; don’t

enter without permission

Don’t loiter outside of a cube while waiting for

someone to get off the phone. Come back later.

Don’t “prairie-dog” over the tops of cubes or peek in as you walk past each one

Behave as though cubicles have doors; don’t

enter without permission

Don’t loiter outside of a cube while waiting for

someone to get off the phone. Come back later.

Never read someone’s computer screen or

comment on conversations you’ve overheard

Don’t “prairie-dog” over the tops of cubes or peek in as you walk past each one

SELFDISCLOSURE

14.It’s okay to hold private conversations in bathrooms, elevators, and other public spaces.A.TrueB.False

14.It’s okay to hold private conversations in bathrooms, elevators, and other public spaces.A.TrueB.False

Self disclose personal information in small doses

Be wary of putting personal information in writing

Self disclose personal information in small doses

Be wary of putting personal information in writingSelf disclosure should be reciprocal

Self disclose personal information in small doses

Be wary of putting personal information in writingSelf disclosure should be reciprocal

Disclosure can help build strong work relationships

Self disclose personal information in small doses

Be wary of putting personal information in writingSelf disclosure should be reciprocal

Disclosure can help build strong work relationshipsRemember, though, that your words can be used against you

Self disclose personal information in small doses

PUNCTUALITY

At Work: Don’t be the last to arrive and

don’t be the first to leave

At Work: Don’t be the last to arrive and

don’t be the first to leave Value others’ time and your own

At Work: Don’t be the last to arrive and

don’t be the first to leave Value others’ time and your own

Hold yourself accountable

At Work: Don’t be the last to arrive and

don’t be the first to leave Value others’ time and your own

Hold yourself accountableDon’t use time as a tool to show your position

At Work: Don’t be the last to arrive and

don’t be the first to leave Value others’ time and your own

Hold yourself accountableDon’t use time as a tool to show your positionRemember, people make assumptions about your character based on your punctuality

FOR THE HABITUALLY LATE

FOR THE HABITUALLY LATE

Take one day/week and make a list of the reasons you are always late. Pinpointing the exact reasons are essential if you want to conquer or at least manage the problem.

Consider the impact your lateness has on your professional relationships and the way people view you.

Consider the context of your lateness -- is it just work or is it personal relationships too? This insight will help you to better understand the causes of your lateness.

Is your lateness potentially a cultural issue? If you were raised in a culture outside of the United States, there is the possibility that you don’t see time in the same way our Western culture does.

TECHNOLOGY

PHONEETIQUETTE

15.When using a speaker phone, you should announce if anyone else is present before a conversation begins.A.TrueB.False

15.When using a speaker phone, you should announce if anyone else is present before a conversation begins.A.TrueB.False

Clearly identify yourself

Clearly identify yourselfDO NOT use speaker phone in a cubicle

Clearly identify yourself

Get rid of distractions

DO NOT use speaker phone in a cubicle

Ask if you can call back if you can’t give your full attention

Clearly identify yourself

Get rid of distractions

DO NOT use speaker phone in a cubicle

Ask if you can call back if you can’t give your full attention

Clearly identify yourself

Get rid of distractions

DO NOT use speaker phone in a cubicle

Plan your agenda in advance

VOICE MAIL

First, check your voice mailVOICE MAIL

First, check your voice mailEfficiency is key

VOICE MAIL

First, check your voice mailEfficiency is key

Return voice mail calls in a timely manner: 24 to 48 hours

VOICE MAIL

First, check your voice mailEfficiency is key

Get rid of distractions when leaving a message

Return voice mail calls in a timely manner: 24 to 48 hours

VOICE MAIL

NEVER use voice mail to deliver upsetting news or information. “Hey Jim. I just called to let you know you’re fired.”

First, check your voice mailEfficiency is key

Get rid of distractions when leaving a message

Return voice mail calls in a timely manner: 24 to 48 hours

VOICE MAIL

EMAILETIQUETTE

Strive for a clear and concise subject line

Strive for a clear and concise subject line

Treat email like a business letter; meaning no fancy fonts, emoticons, etc.

Strive for a clear and concise subject line

Treat email like a business letter; meaning no fancy fonts, emoticons, etc.

DO NOT SEND EMAILS IN ALL CAPS!!!!!!!

Strive for a clear and concise subject line

Treat email like a business letter; meaning no fancy fonts, emoticons, etc.

Carefully edit and remember that emails are

always open to interpretation

DO NOT SEND EMAILS IN ALL CAPS!!!!!!!

Strive for a clear and concise subject line

Treat email like a business letter; meaning no fancy fonts, emoticons, etc.

Carefully edit and remember that emails are

always open to interpretation

DO NOT SEND EMAILS IN ALL CAPS!!!!!!!

Choose humor and sarcasm with care

Strive for a clear and concise subject line

Treat email like a business letter; meaning no fancy fonts, emoticons, etc.

Carefully edit and remember that emails are

always open to interpretation

DO NOT SEND EMAILS IN ALL CAPS!!!!!!!

Choose humor and sarcasm with care

Keep a thread going for ongoing conversations

It should go without saying . . .

everyone@professionals.com

It should go without saying . . .

everyone@professionals.com

• DO NOT forward emails with questionable content

It should go without saying . . .

everyone@professionals.com

• DO NOT forward emails with questionable content

• DO NOT assume that people will find the same things as funny as you do

It should go without saying . . .

everyone@professionals.com

• DO NOT forward emails with questionable content

• DO NOT assume that people will find the same things as funny as you do

• DO NOT assume that others cannot access your email

It should go without saying . . .

everyone@professionals.com

• DO NOT forward emails with questionable content

• DO NOT assume that people will find the same things as funny as you do

• DO NOT assume that others cannot access your email

• DO NOT forward chain letters to your professional colleagues

It should go without saying . . .

everyone@professionals.com

• DO NOT forward emails with questionable content

• DO NOT assume that people will find the same things as funny as you do

• DO NOT assume that others cannot access your email

• DO NOT forward chain letters to your professional colleagues

• DO NOT use email for sensitive issues -- face to face is ALWAYS best

It should go without saying . . .

everyone@professionals.com

• DO NOT forward emails with questionable content

• DO NOT assume that people will find the same things as funny as you do

• DO NOT assume that others cannot access your email

• DO NOT forward chain letters to your professional colleagues

• DO NOT use email for sensitive issues -- face to face is ALWAYS best

• DO NOT reply all unless the information is necessary for all to read!

CELL PHONEETIQUETTE

Put your phone on silent mode during meetings, interviews, lunch dates, etc.

Put your phone on silent mode during meetings, interviews, lunch dates, etc.

Be aware of your speaking volume

Put your phone on silent mode during meetings, interviews, lunch dates, etc.

Avoid ring tones that are annoying or inappropriate (La Cucaracha, anyone?)

Be aware of your speaking volume

Do not text during a meeting, lunch, or public performance of any kind: what are you 16?

Put your phone on silent mode during meetings, interviews, lunch dates, etc.

Avoid ring tones that are annoying or inappropriate (La Cucaracha, anyone?)

Be aware of your speaking volume

Do not text during a meeting, lunch, or public performance of any kind: what are you 16?

Love the one you’re with; it’s very rude to take a call when you are with others and you should

let it go to voicemail

Put your phone on silent mode during meetings, interviews, lunch dates, etc.

Avoid ring tones that are annoying or inappropriate (La Cucaracha, anyone?)

Be aware of your speaking volume

FACEBOOKETIQUETTE

Set boundaries for checking your facebook or other accounts at work

Set boundaries for checking your facebook or other accounts at workDo not use Facebook to air problems you have with other people

Set boundaries for checking your facebook or other accounts at work

Be careful what you post

Do not use Facebook to air problems you have with other people

Don’t use a public forum for sensitive topics

Set boundaries for checking your facebook or other accounts at work

Be careful what you post

Do not use Facebook to air problems you have with other people

Don’t use a public forum for sensitive topics

Set boundaries for checking your facebook or other accounts at work

Be careful what you post

Do not use Facebook to air problems you have with other people

Be careful tagging people in your pictures

NOW -- HOW MUCH

CAN YOU REMEMBER

ABOUT EACH PERSON?