business email writing tips #2: how to create trust between you and your readers
Post on 09-May-2015
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Quick Tips for Busy Executives #2
How to Build Great Rapport and Successful Relationships
Through Your Emails
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In a face-to-face scenario, it’s easy to build personal rapport because a real person can be seen and heard.
Quick Tips for Busy Executives #2
http://bit.ly/quickstartcopywriterblog
Quick Tips for Busy Executives #2
Over the telephone, you can hear the tone of the voice used without having to see the person at the other end of the conversation.
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Quick Tips for Busy Executives #2
On email, you don’t have either of those advantages, so it’s important to learn writing techniques that can help you create rapport with your customers, clients and colleagues.
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Technique #1Use positive affirmations to engage your reader. Be warm and friendly in your opening:
“Thanks for calling me today. It was niceof you to clarify this issue with me personally”
Quick Tips for Busy Executives #2
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Technique #1Use positive affirmations to engage your reader. Be warm and friendly in your opening:
“Thank you for taking the time to meet up with us earlier this afternoon. It gave us a good opportunity to learn more about the new project. ”
Quick Tips for Busy Executives #2
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Technique #1Use positive affirmations to engage your reader. Be warm and friendly in your opening:
“I’m so happy to hear this good news from you! You’ve worked really hard the past few months and I think you deserved to win the award. Congratulations!”
Quick Tips for Busy Executives #2
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Technique #2Be personal. Write with emotion and empathy:
“What are some of your concerns? I’ll be most happy to help you out.”
Quick Tips for Busy Executives #2
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Technique #2Be personal. Write with emotion and empathy:
“I understand your concerns. I’m always here to help. Just give me a call.”
Quick Tips for Busy Executives #2
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Technique #2Be personal. Write with emotion and empathy:
“Rest assured. I’ll help you solve this problem as soon as I possibly can.”
Quick Tips for Busy Executives #2
http://bit.ly/quickstartcopywriterblog
For more great tips on how to improve your business writing skills, visit
http://bit.ly/quickstartcopywriterblog
Quick Tips for Busy Executives #2
http://bit.ly/quickstartcopywriterblog
Hope you learnt something useful from my presentation and
thank you for watching!
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