bundonline 2005 implem report 2003
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BundOnline 2005
2003 Implementation Plan
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Contents
Summary 1
1 BundOnline implementation status 4 1.1 Implementation status in the ministries 5 1.1.1 Implementation of online services 9 1.1.2 One for all services 22 1.1.2.1 The "profi" project subsidy system 24 1.1.2.2 eTendering 25 1.1.2.3 Electronic legal communications 27 1.1.2.4 Recruitment 27 1.1.2.5 Preparation of political and regulatory decisions 28 1.2 Status of central implementation activities 29 1.2.1 Overall project management 31 1.2.1.1 Programme controlling 33 1.2.1.2 Knowledge management 33 1.2.1.3 PR work 34 1.2.2 Basic components 37 1.2.2.1 The "payment transaction platform" basic component 38
1.2.2.2 The "content management system" basic component 39 1.2.2.3 The "forms server" basic component 40 1.2.2.4 The "data security" basic component 41 1.2.2.5 The "www.bund.de portal" basic component 43 1.2.3 Competence centres 44 1.2.3.1 The "Workflow management, processes and organization" competence
centre 44 1.2.3.2 The "Payment transactions" competence centre 45 1.2.3.3 The "Data security" competence centre 46 1.2.3.4 The "Content management system" competence centre 46 1.2.4 Standardisation activities – status and outlook 47
1.3 Economic efficiency 47 1.3.1 Distribution of costs 47 1.3.2 Cost reduction potentials 50 1.3.3 Estimate of benefits 51 1.4 Data protection 56
2 Modifications of and amendments to the 2002/2003implementation plan – measures in 2004 57
2.1 Consolidation of the service portfolio 57 2.1.1 Changes in the service offering 59 2.1.2 New services 59
2.1.3 Cancelled services 60 2.1.4 Further development of services which went online before 2003 60
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2.1.5 Feasibility assessment and implementation schedule 62 2.2 Basic components 63 2.3 Competence centres 64 2.4 One for all services 66
3 Integration into national reform projects and international co-operation 68
3.1 Deutschland-Online 69 3.2 Reduction of red tape 72 3.3 The Signature Alliance 73 3.4 International co-operation 75
4 Next steps 77
Appendix 93
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IllustrationsFig. 1: Current implementation status (as per 12 November 2003) of the services scheduled for
and/or implemented in 2003 ............................................................................................................ 7 Fig. 2: Degree of implementation of the type-1 services to be implemented by 2005 on ministry
level following consolidation of the service portfolio ..................................................................... 9 Fig. 3: Degree of implementation of the services to be implemented by 2005 according to service
types on ministry level................................................................................................................... 10 Fig. 4: The "search engine for 0190/0900 telephone numbers" service offered by the Regulatory
Authority for Telecommunications and Posts................................................................................ 12 Fig. 5: The "solar systems online" service....................................................................................... 13
Fig. 6: The "WetterShop" service of the German Meteorological Service...................................... 14 Fig. 7: Online bed reservation in rehabilitation centres................................................................... 15 Fig. 8: The GeoMIS.Bund.de Geo Data Search service .................................................................. 16 Fig. 9: The electronic waterways information system (ELWIS) ..................................................... 17 Fig. 10: Virtual Marketplace for the "Öffentlicher Eink@uf Online" (Public Procurement Online)
service 18 Fig. 11: The JobCard model project .............................................................................................. 19 Fig. 12: One of the BundOnlineStar winners (G2C): customs auction ................................ 20 Fig. 13: One of the BundOnlineStar winners (G2B): calculation and payment of the allowance to
the "Riester Pension" ..................................................................................................................... 21 Fig. 14: One of the BundOnlineStar winners (G2G): Communal location database with
information on the electromagnetic compatibility of stationary radio installations ...................... 22 Fig. 15: Homepage of the eTendering OFA service .......................................................................... 26 Fig. 18: Fields of central implementation activities ...................................................................... 29 Fig. 19: Tasks of the basic components......................................................................................... 30 Fig. 20: Organization structure: basic components and centres of excellence .............................. 31 Fig. 22: Ad, published in "Allegra – Woman and Work“ ............................................................. 36 Fig. 23: Launch dates for the basic components ........................................................................... 37 Fig. 24: General structure of the CMS basic component .............................................................. 40 Fig. 25: The form centre of the "form server" basic component ................................................... 41 Fig. 27: The www.bund.de portal.................................................................................................. 43 Fig. 28: Order backlog of the BundOnline competence centres (as per 12 November 2003)....... 44 Fig. 29: Workflow of the WMPO competence centre................................................................... 45
Fig. 30: Service portfolio of the data security competence centre ................................................ 46 Fig. 31: Estimated distribution of cost blocks of the de-centralised cost shares of the BundOnline
initiative ......................................................................................................................................... 49 Fig. 32: Expenditure for central tasks (plan data) ......................................................................... 50 Fig. 33: Savings potentials of the individual service types ........................................................... 52 Fig. 36: Development of the plan for the BundOnline services from 2001 to 2003 on ministry
level 57 Fig. 37: Transfer calculation from the 2002 service portfolio to the 2003 service portfolio............. 58 Fig. 38: Distribution of services according to dates for going online ........................................... 62 Fig. 39: Signature Alliance for secure e-government.................................................................... 74 Fig. 40: BundOnline services according to service types to be implemented in 2004.................. 77
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IV
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TablesTable 1: Distribution of services according to ministries over the entire implementation period ... 5 Table 2: Distribution of services according to service types over the entire implementation period6 Table 3: Degree of completion of the BundOnline initiative according to service types (as of 12
November 2003) .............................................................................................................................. 6 Table 4: Overview of OFA services............................................................................................... 23 Table 5: Interest among public agencies in using OFA services ................................................... 24 Table 6: Further development of services reported to be online before 2003, according to service
types 61
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Summary
E-government is the public administration's response to the challenges andopportunities of the information society. Online services via the Internet simplifyadministration processes, enhance the quality of government services, and savemoney.
By launching the BundOnline 2005 initiative at the EXPO 2000, the Chancellor set aclear-cut goal for the Federal Administration. By the end of the year 2005, all Internet-enabled services of the Federal Administration are to be offered online. The initiativetook an important step towards this end in 2003. BundOnline reached half-time in
2003. In the 2002 implementation plan, 403 services were scheduled to be offeredonline by 2005. As many as 248 of these were provided online by mid-November2003 as scheduled.
Some examples of these 248 services are mentioned below.
Court decisions by the Federal Administrative Court are now sent to lawyersand interested citizens by electronic mail – with some 300 online mailings permonth by now.
Every year, around 500,000 inquiries by shipping companies are answeredelectronically – for example, on water levels or ice conditions. This is the job of
ELWIS, the Federal Government's electronic waterways information system. More than 25% of the around 100,000 applications filed each year for subsidies
for solar installations, which so far had to be submitted on paper to the FederalOffice of Economics and Export Control, are today submitted online.
All the ministries of the Federal Administration can significantly optimize theirprocurement processes by using a virtual marketplace, i.e. the "FederalGovernment's department store".
As a joint programme of all federal authorities, BundOnline establishes connectionsbetween public agencies, creating joint basic components and one for all services (in
short: OFA services). In this field too, further major milestones were reached in 2003. Development of the first stages of the payment transaction platform and of the
content management systems was concluded. These are now available ascentral basic components for the service projects.
The use of the "Governikus" project sponsored by MEDIA@Komm for the datasecurity basic component already enables the opening of the virtual post officein early 2004. If will offer all public agencies legally binding and securecommunications with citizens, business or other public agencies within thescope of the services on offer.
Five services were chosen as "one for all services". These will be developedand, if applicable, also operated by one public agency and can be adopted orused by other public agencies with a relatively low adaptation effort.
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BundOnline has successfully connected the decentralised implementation strategy ofthe initiative to the release of significant synergy potentials. This was also supportedby substantially intensified work of the Central Coordination Unit at the FederalMinistry of the Interior.
The management and implementation of the BundOnline initiative is supportedby programme controlling, risk management and central knowledgemanagement for the ministries in all aspects related to the issues of BundOnlineand e-government.
The number of "catalysts" (CATs1) and hence the immediate support ofministries and public agencies in all relevant matters of e-government tripled
against 2002 according to plan. The central competence centres on payment transactions, data security, content
management as well as workflow management, processes and organizationhave been fully set up. The ministries use these competence centres to asignificant extent. This is particularly the case with the definition of serviceprocesses. 57 consulting jobs have already been completed, with more than 50being presently (as per the end of October 2003) underway.
The original BundOnline service portfolio from 2001 became much moreconcrete thanks to detailed analyses. This implementation plan hence marks aturning point in the implementation of the BundOnline initiative. The revised
service portfolio has become more precise with a stronger focus onimplementation and target groups. This was made possible not least thanks tothe commitment of staff from all the ministries and the intensive efforts on thepart of those working at Central Coordination and at the competence centres.
Even after the revision of the service portfolio, the total number of online servicesoffered by the Federal Government remained almost unchanged. The increase innew services and the splitting up and/or merging of services with a previouslypreliminary definition were almost set off by the elimination of services which were nolonger up-to-date, for example, as a result of new legislation. Altogether, theBundOnline service portfolio now includes 449 services (as per 12 November 2003),
of which 201 are yet to be implemented by the end of the year 2005. This positiveresult is also owed to the commitment and co-operation among ministries and federalagencies during the implementation of services, the development of OFA servicesand the participation in user advisory boards.
Another major development during the 2003 implementation year is the merging ofthe BundOnline initiative with further modernisation initiatives by the FederalGovernment.
1
CAT is the short form of CATALYST as the acronym for "Central Assistance To Actively Launch Your ServicesTransformation". The CATs from Central Coordination actively support the ministries and public agencies in the
implementation of their eGovernment service projects.
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BundOnline is a major component and a strategic field of action of the FederalGovernment's red tape reduction initiative. 230 BundOnline services are directlycontributing towards the red tape reduction initiative, with 108 of them beingalready available online.
In June 2003, the heads of federal and federal-state governments agreed to the joint Deutschland-Online e-government strategy. The aim being to developintegrated electronic services on all administrative levels as well as to create thestandards and infrastructures which are necessary to this end. BundOnline asthe Federal Government's e-government initiative forms part of theDeutschland-Online strategy and will provide certain fundamental e-government
services which can be used by all administrative levels. When the public-private partnership to promote the use of digital signatures was
established in April 2003, a platform was created for the dissemination andacceptance of electronic signature cards in e-government and otherapplications. The office of this public-private partnership was integrated into theBundOnline project group.
BundOnline is particularly interesting for e-government experts not just in Europe buteven beyond the continent. Various studies on the progress of e-government in theindividual federal states regularly confirm the goals and the procedures of theinitiative. It is considered as an important stimulus for the implementation of e-
government in Germany. Annual international polls conducted by the company Accenture on the progress of e-government confirm that, thanks to BundOnline,Germany has ranked among the top 10 performers over the past two years.
The most important aspect for the benefits of BundOnline is – besides internalmodernisation effects within public administrations – that the online services on offerare accepted by citizens and business. There is still potential to increase awarenessamong the general public even further – i.e. the awareness of circles other than e-government experts – of the existence of BundOnline. A broad-based publicitycampaign was hence launched for the first time in order to advertise selectedBundOnline services on a larger scale. Additional advertising will also be necessary
in 2004 in order to increase the system's acceptance even further.The results so far achieved clearly demonstrate that the BundOnline initiative is onthe right course. It is an important building block of the information society inGermany. However, substantial effort by all the parties involved will continue to benecessary for the remaining years of implementation until 2005.
As one element of the Federal Government's reform projects, BundOnline representsa major contribution towards improving the structures and processes of the Federal Administration. Administrative processes are put to the test with a view to their onlineoffering. BundOnline stands for a Federal Administration that is undergoing nation-wide modernisation in order to cope with the changed expectations of both thebusiness community and the people.
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Ministry / agency Before2002
2002 2003 2004 2005 > 2005 Total
and Research (BMBF)
Federal Ministry for EconomicCooperation and Development(BMZ)
2 2 1 1 6
Federal GovernmentCommissioner for Culture andthe Media (BKM)
2 1 5 1 4 13
Press and Information Office ofthe Federal Government (BPA) 1 1 1 3
Total 31 139 100 104 71 4 449
Table 1: Distribution of services according to ministries over the entireimplementation period
The implementation plan additionally addresses adjustments which may benecessary with regard to strategy, central procedures and of the contents of theservice portfolio. At the end of each year, the cabinet is informed of the status andprospects for the forthcoming implementation year of the e-government initiative.
1.1 Implementation status in the ministries
The implementation plan identifies different types of services. Whilst previous years'offerings still focused on type-1 services, i.e. "gathering, editing and providinginformation", more complex interaction and transaction services, i.e. type-2 services,will be increasingly offered in the future.
Service
typeNo.
Service type Before
2002
2002 2003 2004 2005 > 2005 Total
1 General and specificinformation
22 98 43 14 9 186
2 Consulting and advice 6 4 2 3 15
3 Preparation of politicaldecisions andproposed legislation
1 3 2 6
4 Co-operation betweenpublic agencies
2 6 10 14 4 1 37
5 Application 1 11 11 46 29 2 100
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ServicetypeNo.
Service type Before2002
2002 2003 2004 2005 > 2005 Total
procedures
6 Subsidy programmes 1 1 4 4 11 21
7 Procurementprogrammes
1 6 4 11
8 Supervisory services 4 4 3 11
9 Other services 5 12 17 14 13 1 62
Total 31 139 100 104 71 4 449
Table 2: Distribution of services according to service types over the entireimplementation period
The table below shows the distribution of the services implemented by mid-November2003 to the different service types:
Service type
General and specific information
Consulting and advice
Preparation of political decisions andproposed legislation
Co-operation between public agencies
Application procedures
Subsidy programmes
Procurement programmes
Supervisory services
Other services
Services total
before2002
22
0
0
2
1
1
0
0
5
31
2002
98
6
0
6
11
1
1
4
12
139
So far in2003
36
3
0
9
8
4
5
4
9
78
Total
156
9
0
17
20
6
6
8
26
248
Services implemented
Service type
General and specific information
Consulting and advice
Preparation of political decisions andproposed legislation
Co-operation between public agencies
Application procedures
Subsidy programmes
Procurement programmes
Supervisory services
Other services
Services total
before2002
22
0
0
2
1
1
0
0
5
31
2002
98
6
0
6
11
1
1
4
12
139
So far in2003
36
3
0
9
8
4
5
4
9
78
Total
156
9
0
17
20
6
6
8
26
248
Services implemented
Table 3: Degree of completion of the BundOnline initiative according to service types
(as of 12 November 2003)
The provision of 100 BundOnline services was scheduled for the year 2003. 78 of
these were in fact implemented by 12 November 2003. Although further services willbe implemented by the end of the year, results supplied by central controlling suggest
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that one of the remaining 22 services will not go online in 2003. Completion onschedule is at least at risk for another two services. The illustration below shows thecurrent status (as per 12 November 2003) of implementation in the ministries vs. theservices scheduled for and/or already implemented in 2003.
10 10
4
2 2
5
1
15
1
4
11
16
18
10
4
12
7
910
4
1
7
1 1
0
2
4
6
8
10
12
14
16
18
20
B K
A A
B M I
B M J
B M F
B M W A
B M V E L
B M V g
B M F S F J
B M G S
B M V B W
B M U
B M B F
B M Z
B K M
B P A
N u m b e r
o f s e r v i c e s
Target Actual
Fig. 1: Current implementation status (as per 12 November 2003) of the services
scheduled for and/or implemented in 2003
The reasons for the delays vary. Whilst most of the 170 services implemented by theend of 2002 were pure information services, the offerings to be developed in 2003were mostly communication-orientated and transaction-orientated services of a morecomplex nature which thus also called for higher implementation efforts. Furthermore,changes in legislation also had immediate repercussions on the design of the serviceportfolio.
The Federal Ministry of Health and Social Security deleted the "list of allowedsubstances" service as a result of new reforms launched within the scope of the
Health Care Modernisation Act. The revision of the Youth Protection Act which came into effect on 1 April 2003
called for a modification of the "application for indexation" procedure at theFederal Review Board for Media Harmful to Young Persons because the circleof eligible applicants was significantly enlarged. This is also why the onlinelaunch of this service was changed from 2003 to 2004.
The Federal Employment Agency suspended the implementation of the"consent to residence permit" online service until further notice because the "acton controlling and limiting immigration and on controlling the stay andintegration of citizens of the European Union as well as aliens (immigration act)"
has not yet come into effect.
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In view of the EU's Eastern Enlargement and the resultant omission of theexternal frontiers of the Schengen states, the Federal Border Police's "grantingof border permits" service was deleted.
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3
1
2
1 1
2
4
1 11
0
1
2
3
4
5
B K
A A
B M I
B M J
B M F
B M W A
B M V E L
B M V g
B M F S F J
B M G S
B M V B W
B M U
B M B F
B M Z
B K M
B P A
N u m b e r o f s e r v i c e s
Service type 2: Consulting and advice
3
1
2
1 1
2
4
1 11
0
1
2
3
4
5
B K
A A
B M I
B M J
B M F
B M W A
B M V E L
B M V g
B M F S F J
B M G S
B M V B W
B M U
B M B F
B M Z
B K M
B P A
N u m b e r o f s e r v i c e s
3
1
2
1 1
2
4
1 11
0
1
2
3
4
5
B K
A A
B M I
B M J
B M F
B M W A
B M V E L
B M V g
B M F S F J
B M G S
B M V B W
B M U
B M B F
B M Z
B K M
B P A
N u m b e r o f s e r v i c e s
Service type 2: Consulting and advice
2
1 1 11
0
1
2
3
4
5
B K
A A
B M I
B M J
B M F
B M W A
B M V E L
B M V g
B M F S F J
B M G S
B M V B W
B M U
B M B F
B M Z
B K M
B P A
N u m b e r o f s e r v i c e s
Service type 3: Preparation of political decisionsand proposed legislation
2
1 1 11
0
1
2
3
4
5
B K
A A
B M I
B M J
B M F
B M W A
B M V E L
B M V g
B M F S F J
B M G S
B M V B W
B M U
B M B F
B M Z
B K M
B P A
N u m b e r o f s e r v i c e s
2
1 1 11
0
1
2
3
4
5
B K
A A
B M I
B M J
B M F
B M W A
B M V E L
B M V g
B M F S F J
B M G S
B M V B W
B M U
B M B F
B M Z
B K M
B P A
N u m b e r o f s e r v i c e s
Service type 3: Preparation of political decisionsand proposed legislation
2
6
3
87
1 1
3
4
11
3
1
6
2
4
0
1
2
3
4
5
6
7
8
9
10
B K
A A
B M I
B M J
B M F
B M W A
B M V E L
B M V g
B M F S F J
B M G S
B M V B W
B M U
B M B F
B M Z
B K M
B P A
N u m b e r o f s e r v i c e s
Service type 4: Co-operation betweenpublic agencies
2
6
3
87
1 1
3
4
11
3
1
6
2
4
0
1
2
3
4
5
6
7
8
9
10
B K
A A
B M I
B M J
B M F
B M W A
B M V E L
B M V g
B M F S F J
B M G S
B M V B W
B M U
B M B F
B M Z
B K M
B P A
N u m b e r o f s e r v i c e s
2
6
3
87
1 1
3
4
11
3
1
6
2
4
0
1
2
3
4
5
6
7
8
9
10
B K
A A
B M I
B M J
B M F
B M W A
B M V E L
B M V g
B M F S F J
B M G S
B M V B W
B M U
B M B F
B M Z
B K M
B P A
N u m b e r o f s e r v i c e s
Service type 4: Co-operation betweenpublic agencies
1
53
21
14
8
1
5
16
21
2 1 1 1
4
12 2
6
3
0
5
10
15
20
25
B K
A A
B M I
B M J
B M F
B M W A
B M V E L
B M V g
B M F S F J
B M G S
B M V B W
B M U
B M B F
B M Z
B K M
B P A
N u m
b e r o
f s e r v
i c e s
Service type 5: Application procedures
1
53
21
14
8
1
5
16
21
2 1 1 1
4
12 2
6
3
0
5
10
15
20
25
B K
A A
B M I
B M J
B M F
B M W A
B M V E L
B M V g
B M F S F J
B M G S
B M V B W
B M U
B M B F
B M Z
B K M
B P A
N u m
b e r o
f s e r v
i c e s
1
53
21
14
8
1
5
16
21
2 1 1 1
4
12 2
6
3
0
5
10
15
20
25
B K
A A
B M I
B M J
B M F
B M W A
B M V E L
B M V g
B M F S F J
B M G S
B M V B W
B M U
B M B F
B M Z
B K M
B P A
N u m
b e r o
f s e r v
i c e s
Service type 5: Application procedures
65
2 2
1
2
1 1 11
3
1 1
0
1
2
3
4
5
6
7
8
B K
A A
B M I
B M J
B M F
B M W A
B M V E L
B M V g
B M F S F J
B M G S
B M V B W
B M U
B M B F
B M Z
B K M
B P A
N u m
b e r o
f s e r v i c
e s
Service type 6: Subsidy programmes
65
2 2
1
2
1 1 11
3
1 1
0
1
2
3
4
5
6
7
8
B K
A A
B M I
B M J
B M F
B M W A
B M V E L
B M V g
B M F S F J
B M G S
B M V B W
B M U
B M B F
B M Z
B K M
B P A
N u m
b e r o
f s e r v i c
e s
65
2 2
1
2
1 1 11
3
1 1
0
1
2
3
4
5
6
7
8
B K
A A
B M I
B M J
B M F
B M W A
B M V E L
B M V g
B M F S F J
B M G S
B M V B W
B M U
B M B F
B M Z
B K M
B P A
N u m
b e r o
f s e r v i c
e s
Service type 6: Subsidy programmes
4
1
3
1 11
3
0
1
2
3
4
5
6
B K
A A
B M I
B M J
B M F
B M W A
B M V E L
B M V g
B M F S F J
B M G S
B M V B W
B M U
B M B F
B M Z
B K M
B P A
N u m
b e r o
f s e r v
i c e s
Service type 7: Procurement programmes
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Fig. 3: Degree of implementation of the services to be implemented by 2005 according toservice types on ministry level
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Furthermore, the service portfolios of the ministries were scrutinized andconsolidated.
This consolidation process was, above all, accompanied by a stronger emphasisbeing placed on the benefits during the evaluation of the projects. Services with ahigher number of users and/or processes and with connections to otheradministrative levels (federal states, municipal administrations, other agencies of theFederal Administration) were given priority when it came to allocating resources andsupport. This approach was particularly designed to secure BundOnline's economicefficiency.
It was thus only logical to develop the quality management system further as theinitiative continued to be updated in 2003. The tool of the so-called content guides isnow complete for evaluating services planned by the ministries or already reported asbeing online. In order to ensure the high quality of the Federal Government's e-government offering, BundOnline together with the ministries and public agenciesevaluate planned services as well as services reported as being online according tocertain criteria, such as contents, functionality, user-friendliness and security.
Up to the end of 2002, such a content guide for quality assessment was initially onlyavailable for the Federal Government’s information offerings, i.e. for type-1 services.In 2003, the project group then developed the content guides for the other servicetypes and made these available for evaluation by the ministries. Especially mandatorycriteria (such as compliance with data protection laws or IT security rules) areincreasingly addressed in these content guides. The BundOnline project group doesnot consider a service as having reached the required quality level until it fulfils not just all the relevant mandatory criteria, but additionally at least 80 percent of thequality criteria described for the service type in question.
With this philosophy, the initiative's quality assurance system offers all those involvedin the project teams a pragmatic approach towards a continuous improvementprocess with the declared aim being to identify possible quality enhancements evenfor services that are already online.
The results of evaluations available by now show that the services which are alreadyonline perform quite good in terms of contents, functionality and user friendliness.However, they also show that with the complexity of services increasing, theconsistent electronic implementation and presentation of administrative processesand the need to ensure data and communication security is beginning to significantlyinfluence the services' successful implementation and benefits.
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Some selected services from the overall portfolio will be quoted and described here inmore detail.
"Search engine for 0190/0900 telephone numbers" of the Regulatory Authorityfor Telecommunications and Posts (www.regtp.de)
Since July 2003, the Regulatory Authority for Telecommunications and Posts(RegTP) has been offering two search engines for (0)190 and (0)900e "premium-rate"telephone numbers on its website. These search engines are a direct consumerprotection service. They enable consumers to identify the name and address of anowner of a (0)190/(0)900 telephone number. The search engines inform consumers
of the person responsible for the service offered under such a number. In this waythey can enforce their rights under the Telecommunications Customer ProtectionOrdinance (TVK) and prevent misuse of services or incorrect billing much better andfaster than before. The authority expects between 60,000 and 70,000 visits per year.
Fig. 4: The "search engine for 0190/0900 telephone numbers" service offered bythe Regulatory Authority for Telecommunications and Posts
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"Online solar application" of the Federal Office of Economics and ExportControl (www.bafa.de)
This service of the "subsidy programmes" type is primarily designed for use by homeowners. It is based on the subsidy guidelines for the use of renewable energies of 15March 2002. At present, more than 100,000 printed applications forms are processed.Thanks to the introduction of a workflow management system and the possibility tosubmit applications online, citizens can now file their applications online, which arethen processed by the office without the need to change from one medium to another. An interactive online form guides citizens through the application process. Thisdrastically reduced the number of further inquiries by the office's staff in order to
clarify open points in the applications submitted. Furthermore, the link to the workflowmanagement system provides immediate and qualified information concerning theprocessing status of an application.
Fig. 5: The "solar systems online" service
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"WetterShop" of the German Meteorological Service (www.dwd-shop.de)
The WetterShop (WeatherShop) service is available to all major customer groups inthe fields aviation and navigation, agriculture, tourism as well as being available to allcitizens. Weather information is available online against a charge. The chargepayable for the information is also collected online via an integrated paymentprocess. Besides the "Wettershop" offering, the web pages of the GermanMeteorological Service contain further information on weather and climate, weatherwarnings, research and development. The pages record around six million visits amonth.
Fig. 6: The "WetterShop" service of the German Meteorological Service
"Application procedure for reservations of hospital beds in rehabilitationcentres" of the Federal Insurance Institute for Salaried Employees (www.bfa.de)
In March 2003, the Federal Insurance Institute for Salaried Employees (BfA) startedits pilot phase for the introduction of an online reservation procedure for bookingtreatment capacity in rehabilitation centres. This reservation system is fullyautomated, with the institute's hospitalisation system (EWnet), providing onlinereservations at the rehabilitation centres for further processing. Rehabilitation
capacity can be searched for and booked using an occupation calendar.
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The reservation procedure employed here is based on information on freerehabilitation capacity available to the institute which is communicated to the EWnethospitalisation system. The EWnet system requests advance information onoccupancy and can use this information to prepare a centre selection list. Data isexchanged in XREHA format which is based on XML Internet technology. Thisapproach offers rehabilitation centres the added benefit that a centre can change itscapacity information offering on the net at any time.
Fig. 7: Online bed reservation in rehabilitation centres
The "GeoMIS.Bund Geo Data Search" service of the Federal Ministry of theInterior (www.GeoMIS.Bund.de)
On 17 September 2003, Parliamentary State Secretary at the Federal Ministry of theInterior, Mr Fritz Rudolf Körper, activated the GeoMIS.Bund online geological searchservice at the INTERGEO trade show in Hamburg. This service enables the researchand exchange of geographical data (digital maps, water networks, location ofbiotopes, etc.) across all administrative levels of the Federal Government, federal-state governments and municipal administration in a matter of seconds. As anetworked solution by several institutions of the federal and federal-state
governments, the geo search service is thus not least an important component ofhazard prevention for civil defence and disaster relief organizations. At present,
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information systems of seven federal institutions and several federal-state institutionsare implemented (Alfred Wegener Institute for Polar and Marine Research inBremerhaven, Federal Institute for Geosciences and Natural Resources in Hanover,Waterway and Shipping Administration, German Centre for Documentation andInformation in Agriculture in Bonn, GeoData Centre at the Federal Agency forCartography and Geodesy in Leipzig, Geoforschungszentrum Potsdam (PotsdamGeological Research Centre), the Federal Environmental Agency in Berlin as well asthe Environmental Data Catalogues of the States of Hamburg, Hesse, Lower Saxonyand North-Rhine Westphalia).
Fig. 8: The GeoMIS.Bund.de Geo Data Search service
"ELWIS – the electronic waterways information system" of the FederalWaterway and Shipping Administration at the Federal Ministry of Transport,Building and Housing (www.elwis.de)This service is available to both commercial and private users. ELWIS offers cross-border information on water levels and immersion depths, ice condition reports andthe latest news for navigation companies. Furthermore, users can access informationon lock opening times for the federal waterways as well as pamphlets and legalinformation concerning the approval of sports boats and the construction of piers andother structures at waterways. ELWIS currently records around 500,000 visits peryear.
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Fig. 9: The electronic waterways information system (ELWIS)
"Virtual Marketplace" – fourth sub-project of Öffentlicher Eink@uf Online(Public Procurement Online) (www.bescha.bund.de)The Virtual Marketplace as the fourth sub-project of "Öffentlicher Eink@uf Online"(Public Procurement Online) makes the user-friendliness and speed of today'sInternet technology available to the public administration. Public agency staff canorder all customary goods and services from an agency-internal catalogue via theInternet without having to fill in printed forms which must later be fed into the
computer, processed and sent by post. This saves time and money. Customers of theProcurement Office of the Federal Ministry of the Interior are public agencies,foundations and research institutes.
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Fig. 10: Virtual Marketplace for the "Öffentlicher Eink@uf Online" (PublicProcurement Online) service
The "JobCard" model project of the Federal Ministry of Economics and Labour
Around 2.8 million employers in Germany issue some 60 million printed certificatesevery year. Employees need these certificates, for example, in order to substantiatetheir claims for payment from public agencies and associations. The labouradministration determines an employee's entitlement to unemployment benefits onthe basis of this kind of certificate.
With the JobCard project, the Federal Government plans to set up a central databasefor the secure storage of employee data as a way of permanently eliminating theneed for employees to obtain and archive all sorts of certificates. By secured access(when needed), the necessary benefit data can then be retrieved from this centraldatabase and passed on electronically rather than being printed which is stillnecessary today.
Following a successful trial of this project using the example of the work certificate ina model project, the multi-functional uses of the signature card can now be used tosuccessively implement a host of further functions (income certificates). Thisversatility will boost acceptance of the JobCard among all those involved and among
the general public, it will relieve administrative staff, employers and employees and
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will trigger an attractive form of competition in all matters related to the signaturecard.
Fig. 11: The JobCard model project
BundOnlineStar
Besides efficient presentation to the general public, acceptance of the government'sBundOnline 2005 among the public administration's community also has an importantrole to play. For this purpose, the BundOnline project group launched theBundOnlineStar competition for the first time in 2003, granting awards for outstandingachievements in the government-to-government, government-to-business andgovernment-to-citizen categories and recognising the achievements of the variousproject teams.
Auction by the Federal Customs (www.zoll-auktion.de)
By awarding the BundOnlineStar to the customs auction of the Federal Customs Administration, Dr. Göttrik Wewer, State Secretary at the Federal Ministry of theInterior, recognised this programme for the first time as the best service for citizensand as an exemplary e-government offering.
The auction platform of the Federal Customs ranks among the most popular servicesof the Federal Government. It offers a quick and easy way for citizens and companiesalike to buy articles which were confiscated or which are to be disposed of by auction.More than 200 offices are already enlisted in the customs campaign, includingseveral federal and state ministries, federal offices, numerous city and municipalcashier's offices, police and border police stations, public prosecutor's offices,
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waterway and shipping offices, many tax offices as well as 35 customs administrationoffices. Every month, Federal Customs records more than 130,000 website visits andalready more than 105,000 registered bidders who can bid for the most variedarticles, such as notebooks and digital cameras at bargain prices. However, thesystem is equally advantageous for offerers. Seized articles can yield higherproceeds for both creditors and debtors, and the articles to be disposed of generatehigher revenues for the public administrations involved.
Fig. 12: One of the BundOnlineStar winners (G2C): customs auction
Allowance system for retirement assets ("Riester Pension“) of the FederalInsurance Institute for Salaried Employees (www.zusy.de)
The allowance system for retirement assets received the BundOnlineStar in the G2B
category at the e-government forum of the "Moderner Staat" (Modern Government)trade show.
More and more citizens are entering into agreements with financial service providerson an additional old-age pension (the so-called "Riester Pension"). On behalf of theapplicant, the financial service provider then submits an application for the so-called"Riester allowance" to the Central Allowance Office for Retirement Assets (ZfA). Theentire procedure is fully electronic using Internet technologies, including the office'snotification of the amount of the allowance granted. The Allowance Office forRetirement Assets is the first public agency that works completely without any paper.The project was implemented during a total term of one year. Around 18,000
communication partners have become involved so far.
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Fig. 13: One of the BundOnlineStar winners (G2B): calculation and payment of the
allowance to the "Riester Pension"
"EMVU DB Kommune" – provision of information from the Regulatory Authorityfor Telecommunications and Posts to municipal administrations concerningthe electromagnetic compatibility (EMC) of stationary radio installations(www.http://bo2005.regtp.de)
This Internet-based database received the BundOnlineStar in the G2G category atthe e-government forum of the "Moderner Staat" (Modern Government) trade show.
The Communal Location Database offers municipal administrations informationconcerning locations and field data concerning the electromagnetic compatibility ofstationary radio installations in the municipalities' territories. Measuring series wereconducted in order to measure the field strengths at more than 3,600 measuringpoints and to compare the results to the applicable limit values for the protection ofindividuals exposed to electromagnetic fields. The measuring locations were selectedin co-operation with representatives of the federal states' environmental ministries.When the measuring points were selected, special importance was attached to much-used and populated streets, squares and parks as well as schools, kindergartens,hospitals, etc.
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Access to the database is protected by a password and restricted to postcode areaslocated within a municipality's greater area. The advantage of this service is obvious:Registered users retrieving this information via the Internet save telephone andpostage costs. Furthermore, public agencies have less work because municipaladministrations send their inquiries without external support and receive theiranswers online. The Regulatory Authority for Telecommunications and Posts expectsa potential of 40,000 to 50,000 electronic inquiries per year.
Fig. 14: One of the BundOnlineStar winners (G2G): Communal location database
with information on the electromagnetic compatibility of stationary radioinstallations
1.1.2 One for all services
Whilst the ministries and the pertinent public agencies are responsible for completelydifferent areas of public life – from finance via defence and justice to consumerprotection – the underlying processes implementing the different services are oftenvery similar.
If the process of rendering a service is separated from the specific tasks to be
performed and the information processed for this purpose, significant synergy
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potentials arise with regard to cost and effort when it comes to implementing therequired IT support for the process to be brought online.
The subsidy process, for example, is more or less the same in every ministry,irrespective of the purpose of the subsidies granted. The subsidy application isfollowed by its examination, approval, by the earmarking of funds, monitoring and itsfinal evaluation.
In order to make use of these synergy potentials, the cabinet decided in December2002 to introduce so-called "one for all" services.
These "OFA" services – much like the subsidy example – are rendered by several
public agencies in the same or a similar manner. They hence cover the identical ITsupport requirements of several public agencies for the business processes inquestion.
OFA services are developed and, if applicable, centrally operated by a ministry or bya public agency. The software and system configuration should be such that they canbe adapted to changing user requirements with the smallest effort and at the lowestcost possible. Both the concept and the development process must hence focusstrongly on a generic and configurable system and software design.
In a first step, a total of 15 BundOnline services were identified as OFA services.Within the framework of regular ministry meetings by members of the initiative, five of
these services were identified as particularly high-priority issues in terms of theirbenefits for the ministries. They belong to the more complex, transaction-orientatedservice types.
OFA service Service type Development status in 2003
"profi" project subsidysystem
Service type 6: Subsidyprogrammes
Kernel system implemented andin productive use since 2000
eTendering Service type 7:Procurementprogrammes
Implemented and in productiveuse
Electronic legalcommunications Service type 5: Application procedures Concept under development
Recruitment Service type 9: Otherservices
Concept under development
Preparation ofpolitical andregulatory decisions
Service type 3:Preparation of politicaldecisions
Concept under development
Table 4: Overview of OFA services
In 2003, Central Coordination made up to euro 400,000 available to the initiative for
implementation and, above all, for ensuring the multi client capability of these OFAservices.
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The remaining OFA services will be implemented by the ministries or public agenciesin charge as needed, and will be made available to other ministries.
In order to enable the ministries and public agencies which use these services tocontribute their own demands and requirements for OFA services, a user advisoryboard is made up of representatives from interested public agencies. The members ofthis advisory board are to ensure that the various requirements are compiled at anearly stage and considered during the concept and implementation phases.
The strong demand for the introduction of OFA services is evidence that the conceptrests on a solid foundation.
OFA service Use interest 2 Participation inthe user advisory
board2
profi 11 3
eTendering 28 9
Electronic legal communications 23 14
Recruitment 9 2
Preparation of political andregulatory decisions 8 6
Table 5: Interest among public agencies in using OFA services
1.1.2.1 The "profi" project subsidy system
One important function of the Federal Administration is to promote and subsidise allkinds of plans, programmes and projects. The Federal Ministry of Education andResearch (BMBF) alone is spending more than two billion euro on project subsidyprogrammes in 2003. This relevance is also reflected in the BundOnline initiative.Subsidy measures by the federal ministries account for around ten percent of theBundOnline services. Even before the launch of BundOnline, the Federal Ministry ofEducation and Research had developed the "profi" project subsidy system andsubsequently upgraded this system in co-operation with project sponsors and otherministries, such as the Federal Ministry of Economics and Labour. Profi offers ITsupport for subsidy programmes, from the invitation to tender via the applicationprocess right through to administrative handling. The kernel of profi consists of a jointly used, uniform and central database from which authorised users can retrievedata for further, decentralised processing and editing.
2 Number of public agencies
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The use of profi offers a range of advantages, including, for example, better dataquality and more up-to-date information, as well as more effective and more speedyprocedures. profi replaces, for example, the conventional procedure of manual ordersfor payment with an automated procedure with multiple payment orders. In this way,the Federal Cash Office also benefits from the electronic interchange of payment-relevant data.
By 2002, four federal ministries were using profi. In 2003 it was introduced at theFederal Ministry for the Environment, Nature Conservation and Nuclear Safety.Further ministries and public agencies are currently preparing to use profi. At present,1,800 users at 28 locations are working on more than 19,000 current projects and
programmes.
1.1.2.2 eTendering
Every year, the 600 or so awarding offices of the Federal Government buy productsand services with a value of around euro 63 billion. In view of this large volume,electronic awarding procedures can yield significant savings both in terms of processcosts and in terms of the prices for the goods and services to be bought. Besides thepublic sector, private business can also benefit from a uniform, electronicprocurement solution.
Within the framework of the "Öffentlicher Eink@uf Online" (Public ProcurementOnline), the Procurement Office of the Federal Ministry of the Interior has thereforeimplemented an electronic awarding platform, the so-called "e-Vergabe" (eTendering)platform. Partners in the development of the platform were the Federal Ministry ofDefence as well as the Federal Office for Building and Regional Planning at theFederal Ministry of Transport, Building and Housing, with the Federal Ministry ofEconomics and Labour sponsoring the project. In May 2002, the first fully electronicprocurement process was transacted via the system.
eTendering enables the electronic handling of procurement processes via theInternet. Communications between the awarding office and prospective suppliers are
conducted in a legally binding manner without the need to change from one mediumto another. These communications range from the publishing of the invitation totender via the distribution of the contracting documents, the electronic submission ofoffers right through to the awarding of the job. Smartcards are used to providedocuments with the qualified electronic signature prior to encrypted transmission.
The system features a multi client solution and incorporates all the relevantcontracting rules for awarding contracts. In October 2003, five federal authorities,such as the Procurement Office of the Federal Ministry of the Interior, the FederalOffice for Building and Regional Planning, as well as the Federal Office of DefenceTechnology and Procurement, as well as federal-state and communal authorities,such as the Office for Equipment and Procurement of the Police in Mecklenburg-WestPommerania, used eTendering. By October 2003, around 175 invitations to tenderwere carried out electronically. The platform is technically operated by the
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Wiesbaden-based Federal Statistical Office on behalf of the Procurement Office ofthe Federal Ministry of the Interior. It is available on the Internet at www.evergabe-online.de
Fig. 15: Homepage of the eTendering OFA service
With a cabinet bill for optimising public procurement processes, the Federal Administration is determined to improve the organization of public procurement on thebasis of new information technologies. At the heart of the bill is a seven-pointprogramme with the following statements relevant for eTendering.
By the end of 2005, all awarding processes of the Federal Government will behandled via a law-conforming and secure electronic awarding system on theInternet. In this context, the system for the electronic awarding of contracts(eTendering) developed within the Federal Administration must be used unlessimportant commercial or technical reasons forbid this in individual cases.
Consistent (electronic) process chains with well-defined interfaces aredeveloped between buyers and suppliers.
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1.1.2.3 Electronic legal communications
The "electronic legal communications" service covers the electronic transmission oflitigation-relevant statements, including exhibits, by parties to courts and vice versa3.The introduction of electronic communications is particularly effective for standardisedand highly repetitive procedures.
The "electronic legal communications" service is based on the electronic patentapplication procedure of the German Patent and Trademark Office. This service hasparallels with electronic awarding procedures (service type 5) which account foraround one fifth of all services. The development of this application to an OFA servicewill enable the implementation of a host of registration and application procedureswhich involve requirements in terms of law conformity, data protection and privacy aswell as integration into the special procedures of specific service providers.
Electronic patent registration is already implemented, and will be available to thegeneral public by the end of 2003. Plans also exist to harmonise this service with thecorresponding procedure of the European Patents Office by the end of 2003. Theuser advisory board offers its services to further ministries and public agencies whenit comes to identifying and co-ordinating their requirements for "electronic legalcommunications".
1.1.2.4 Recruitment
The Federal Ministry of Defence (BMVg) offers its "recruitment" OFA service withcontents and functionalities which can also be used by other ministries for theirrecruitment demands.
The recruitment service offers comprehensive and up-to-date information on jobdescriptions and career opportunities in the ministry. In this way, the Federal ArmedForces present themselves as an employer with career information, vacancies andhiring procedures. The information on offer is tuned to the situation of job-seekersand is broken down in terms of educational and vocational qualifications as well as
specialist departments. It hence forms an efficient marketing tool for customer-orientated, state-of-the-art jobs in the Federal Administration.
The recruitment area offers job-seekers the latest vacancies in the ministry's publicagencies. This can take the form of concrete job advertisements or more generaloffers related to the recruitment of young talent. Applications can be filed online. Thefunctionality is such that the data from the applicant's online application is enteredinto the public agency's back-end system. This helps reduce processing time to thebenefit of both public agencies and applicants alike.
3 The exchange of documents within a public agency or court does not form part of "Electronic legal communications"
or of the OFA service.
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Ministries using the OFA service can adapt the information supplied by the FederalMinistry of Defence to their specific demands and advertise their vacancies in auniform structure. This can then form the basis for a joint "career portal" of theFederal Administration at www.bund.de with links to the offers by ministries andpublic agencies.
1.1.2.5 Preparation of political and regulatory decisions
The "preparation of political and regulatory decisions" OFA service relates togovernment bills. The aim is to use a single medium to enable the exchange ofdocuments for the preparation and adoption of bills and regulations between the
ministries involved and the Federal Chancellery as well as the Bundesrat and theBundestag. This calls for a signable document format suitable for secure editing. Thesystem is to be used by all the parties involved in order to document all voting, co-ordinating and decision-making processes and to exchange the bills. At the sametime, the data format is designed to speed up the printing process.
Sub-projects of this service are being pursued by the Federal Chancellery (as theleading unit) as well as the Federal Ministry of Health and Social Security (BMGS)and the Federal Ministry of Economics and Labour (BMWA).
Guidelines form part of the procedure in order to support staff in the preparation of
drafts. This saves time and costs. Parliamentary publications and laws that havebeen enacted can be produced and published faster in this way.
The centre of excellence for workflow management, processes and organization hasstarted identifying and describing the actual processes. An easy-to-implementpreliminary solution will go online early in 2004 in order to meet the Bundestag'srequirements for electronic supplies.
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1.2 Status of central implementation activities
Whilst the individual ministries and public agencies are solely responsible for theprovision of their services, all central activities are managed by the BundOnlineproject group which co-ordinates the distributed implementation activities andmanages the central tasks in this respect.
Overall project
Payment transactions
Content management
Workflow management,processes and organization
Data security
Planning andproject management
Knowledge management
Controlling andreporting
Communications
Payment transaction platform
Content management
Forms server
Data security
Call Center
The www.bund.de portal
Central CoordinationCompetence centresBasic components
Overall project
Payment transactions
Content management
Workflow management,processes and organization
Data security
Planning andproject management
Knowledge management
Controlling andreporting
Communications
Planning andproject management
Knowledge management
Controlling andreporting
Communications
Payment transaction platform
Content management
Forms server
Data security
Call Center
The www.bund.de portal
Central CoordinationCompetence centresBasic components
Fig. 16: Fields of central implementation activities
The key tasks of the central implementation activities are:
the development and provision of basic components
advisory services for ministries and public agencies by centres of excellence
central co-ordination.
Basic components are IT systems which implement cross-section services for
basically all BundOnline services. They offer autonomous, re-usable, functionalmodules which are broadly used throughout the entire Federal Administration eitherin an identical or in a suitably adapted configuration and which can also be madeavailable in the future to federal-state governments and municipal administrationsshould this be desired.
Separate project teams in lower-level areas are already working on the six basiccomponents to be provided centrally as defined in the first implementation plan datingback to 2001.
The Federal Finance Office (BfF) is in charge of implementing the payment plaform.Responsibility for the "data security" basic component rests with the German FederalOffice for Information Security (BSI). The Federal Office of Administration (BVA) is in
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charge of implementing the "content management system" basic component and forthe www.bund.de portal.
The further development of the form server will be pursued with the support of theFederal Ministry of Finance where preparations have already been made andexperience gathered in this respect. The implementation of the "call center" basiccomponent was postponed for economic considerations.
Payment transaction platform
Receipt of payment orders inconjunction with services
involving payments Passing on orders to internal
evaluation and handlingsystems
Content management
Organization andmanagement of documents
for PR-events and other information campaigns
Management of contentsirrespective of layout
Automation of maintenanceand updating of contents
Forms server
Provision of different forms ona central website
Support during form creation,use of forms and further processing data
Data security
Encryption andauthentification of electronicmessages and documents,especially for governmenttasks requiring confidentialityand authenticity of data
Call center
Support and assistance tousers of eGovernment-services with the help of avirtual agent (currently beingexamined)
The www.bund.de portal
Central access point for thegovernment̀ s eGovernment-services via www.bund.de
Provision of information anddata on contacts at publicagencies
Fig. 17: Tasks of the basic components
Centres of excellence as sources of knowledge, experience and expertise were setup in order to support public agencies when it comes to integrating the basic
components into their own services. Like the basic components, these centres ofexcellence belong to the Federal Finance Office (for payments), the Federal Office forInformation Security (for data security) and to the Federal Office of Administration (forcontent management). The additionally created competence centre for workflowmanagement, processes and organization is also managed by the Federal Office of Administration. Staff at this centre of excellence support public agencies with regardto
the analysis and re-organization of complex administrative processes
the planning and implementation of IT-based workflow management
the preparation and implementation of invitations to tender and awarding
procedures for IT-related services and products.
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The illustration below represents the organizational structure into which thedevelopment of basic components and the operation of the centres of excellence areintegrated. This structure ensures the co-ordinated development of the basiccomponents as well as the permanent consideration of user requirements.
Overall projectBundOnlineMinisterial
MeetingMinisterial
Meeting
Architecture committee
Coordination of architectural
requirements
Ensuring compliance withagreed standards
Centres of excellencecommittee
General interst issues
Opening up synergy potentials
Steering committees
Steering the implementation of basic components
Ensuring compliace withspecifications and standards
User advisory boards
Definition of requirements andsetting priorities
Promoting user-friendlyimplementation
Payment transaction platform
Data security
Content management mystem
Portal
Forms server
Call center
Workflow processes andorganization
Project managementBK/CC at public agencies
Payment transaction platform
Data security
Content management mystem
Portal
Forms server
Call center
Workflow processes andorganization
Project managementBK/CC at public agencies
Fig. 18: Organization structure: basic components and centres of excellence
The third major task of the central implementation activities is central co-ordination.Besides overall project management and support of distributed implementationactivities at the ministries and public agencies, this sphere particularly deals withknowledge management, programme controlling and communication.
In order to support ministries and public agencies in their de-centralisedimplementation activities, Central Coordination offers the services of externalconsultants. In line with the updated implementation plan, ministries were offered
even more support by additional advisors, the so-called CATs, in 2003. Adequateassistance by the CATs to all the ministries and those involved in the BundOnlineinitiative is thereby achieved and ensured.
1.2.1 Overall project management
Overall project management in the sense of central co-ordination of the overallinitiative is the responsibility of the BundOnline project group on the basis of therelated cabinet resolution and the implementation plan. Central Coordination supportsthe de-centralised implementation projects through its CATs and provides certaincross-sectional functions, such as knowledge management, controlling and PR.
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Experience has shown that central co-ordination is an indispensable function formanaging BundOnline as an overall initiative by the Federal Administration, even ifthe individual ministries are responsible for implementing their individual services.Goals related to the centralisation of such an initiative – such as the use of synergies,the adoption of uniform standards, the transfer of know-how between the individualprojects or co-ordinated PR work – cannot be achieved without such a common link.This is also the background for regular ministry meetings. Every four to six weeks,those in charge of BundOnline in the different ministries meet project group membersin order to co-ordinate the up and coming tasks for the initiative. The contact partnersin the ministries interface with the BundOnline project group for communication withthe ministries. The ministry meetings are hence a key support and central co-
ordination element for overall project management and for planning future work.
Co-ordination with the ministry over the past year has yielded very good successthanks to more intensive support by the CATs, especially with a view to the use ofbasic components, generation of OFA follow-up projects, use of the centres ofexcellence, as well as use of uniform standards and generation of synergies betweenservices of the same type.
The Federal Office of Civilian Service (BAZ), for example, set up a new projectorganization for implementing the BundOnline services with the support of the CAT incharge. For this purpose, services were broken down into or combined to sub-
projects. An overall project management unit and a steering committee wereestablished. A central quality assurance unit was set up with project-spanning qualitymanagement responsibility. A project reporting and controlling system as well as arisk management function were implemented.
In this way, the Federal Office of Civilian Service succeeded in just one year tomigrate its Internet presence to the CMS basic component, to perfect concepts for itstransaction-orientated services on the basis of an electronic file to tendering maturity,and to already prepare at the beginning of 2004 a service for going online that wasreported for the first time in summer 2003.
The development of OFA services was also given a significant boost thanks to the
CATs. In conjunction with "eTendering", a draft business model was developed, forexample, in an intensive co-operation measure between the ministry and the CAT.This draft can also be used as a concept for business models for other BundOnlineelements (OFA services or basic components).
These activities were supported by the provision of a central knowledge managementsystem.
A broad-based, nation-wide marketing campaign increased public awareness of the"BundOnline" brand even further.
The structures of initiative's organization and processes undergo permanent revision
in order to ensure flexible adaptation to new or changed requirements.
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1.2.1.1 Programme controlling
The BundOnline e-government initiative is a very complex project that encompassesa host of service projects of the most varied function types as well as organizationsand people involved. Programme controlling is a function that continuously monitorsthe progress of the initiative as a whole, provides planning data and identifies risks ofa general nature. Project controlling, in contrast, is a de-centralised function at therespective public agencies and relates to the individual implementation projects. Thetools of the existing programme controlling function were significantly upgraded andenhanced in 2003. This upgrade became necessary because services of acommunication or transaction nature are becoming increasingly important as the
initiative progresses, so that the complexity and steering demands of the project as awhole are continuously growing. A regular controlling procedure with an extendeddatabase was hence designed and established on the one hand. Furthermore, a web-based controlling system was introduced on the other hand in order to make theprocedure more user-friendly and to increase its acceptance even further.
The extended programme controlling functionality provides project managers andother decision-makers with quick and comprehensive information on all kinds ofissues. Within the scope of programme controlling, status information generated inthe distributed projects is gathered, edited and evaluated on an ongoing basis. Thisincludes monitoring typical risk factors, such as availability of sufficient funds and
manpower. What's more, risks identified by central risk management are consideredwithin the scope of the controlling and reporting functions and are hence subject tosystematic risk management. Foreseeable risks are identified at an early stage, sothat decision-makers are offered suitable options for risk avoidance. Suitable counter-measures are determined, and their implementation and efficiency are monitored andcontrolled on a permanent basis.
Programme controlling enables the early detection of deviations from plans and anadequate response in time. Programme controlling thus forms a reliable basis formanaging the initiative in order to ensure the success of the programme.
1.2.1.2 Knowledge managementKnowledge management is designed to ensure user-friendly access for all thoseinvolved to the knowledge relevant for the BundOnline initiative. A central knowledgemanagement system has been available since December 2002 and is beingcontinuously expanded. It offers users the names and details of contact persons aswell as structured information concerning BundOnline-specific issues. The knowledgemanagement system provides information on existing or developed procedures,specialist applications, guidelines, templates, check-lists, manuals and furtherinformation from other public agencies and projects. A user-friendly page layout withconcise descriptions enables quick access to the information on offer.
Knowledge management benefits the BundOnline initiative in a number of areas,including the following:
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Improved product quality, for example, by avoiding double work as well aseasier access to information and information exchange
Creation of synergies thanks to the exchange of knowledge, for example, byproviding uniform methods and by transferring standards
Creation of transparency for structures, processes and experts with regard tospecific issues for all the parties involved.
Continuously increasing visitor numbers, a positive user response and the increasingwillingness to make information and documents available are clear proof of thebenefits and needs of the BundOnline knowledge management system. This positive
trend is to be continued in 2004 by enhancing the offer and functionality even further.It is, for example, planned to upgrade the knowledge management system by addingmore detailed information related to existing and planned services. For this purpose,the knowledge management system will be operated in future in conjunction with theCMS basic component. The functionality of the knowledge management system andInternet access which will be possible by the end of 2003(www.wms.bundonline.bund.de) will enable the inclusion of the Deutschland-Onlineinitiative – and hence support for federal-state government and municipaladministrations – in the exchange of information and knowledge.
1.2.1.3 PR work
An efficient external communications programme for the BundOnline initiative is toprovide information on the initiative's current status and progress. Another function isto underline the commitment by the Federal Government and the individual ministriesin the e-government sector as a key aspect of administrative modernisation and thefight against red tape. Public awareness of the initiative is to be increased and hencethe use and acceptance of the BundOnline services. Communications focus on thefollowing target groups:
citizens
the business community
administrations and scientists.
2003 saw a host of campaigns launched by all kinds of communicators, besidesnumerous publications and active press work. The agenda included, first andforemost, presence at numerous congresses and trade shows, both on a national andon an international level. The CeBIT 2003 trade show deserves special mention inthis context, with BundOnline being present there with a comprehensive informationoffer under the motto "Cities, Federal States, Federal Government – Germany as anOnline Location".
In September 2003, a PR campaign was launched in various magazines (including
the Stern, Brigitte, Allegra magazines). This campaign was designed to give anoverview of the Federal Administration's many online services and thereby to boost
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public awareness and acceptance of the BundOnline initiative as a whole. Thisapproach compiled groups of several services to so-called "subject clusters" ratherthan referring to individual services or public agencies. These clusters are orientatedtowards the very concrete conditions of the relevant target groups. These targetgroups were defined and the subjects selected on the basis of citizen-orientatedonline offers which were already available at that time.
1. The target group of pupils and university students - "Clever learning andstudying"
2. The target group of women planning to establish their own business and/or a
family – "Women wishing to reconcile family and career"3. The target group of women and men planning a term abroad as part of their
careers – "Living and working abroad"
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Fig. 19: Ad, published in "Allegra – Woman and Work“
The www.bund.de portal is available as the central platform for online communicationwith the external target groups. The contents related to BundOnline werecontinuously updated and upgraded during the year. This helped to continuouslyincrease acceptance of this platform.
Communications in 2004 will focus on the further dissemination of the FederalGovernment's online services and hence on further increasing public awareness ofthe initiative. Presentation at the CeBIT trade show will have a special role to play inthis context. The 2004 CeBIT will be the first to treat e-government as a separate
highlight in its own right.
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The basic components are available on or even ahead of schedule. The "contentmanagement system" basic component was the only element for which thescheduled launch date in spring 2003 was not reached. This delay was due tomigration to a higher release of the standard software used parallel to theimplementation of the component. This migration, however, enabled the integration offar-reaching technical improvements and upgrades into version 1.0 of the basiccomponent.
1.2.2.1 The "payment transaction platform" basic component
In view of the importance of payments for the services offered by the Federal
Government, the "payment platform" basic component was developed with theFederal Finance Office (BfF) acting as the lead unit.
As an easy-to-use service, this platform interfaces with the Federal Budgeting and Accountancy Service (HKR) and can be used by various eShop systems and portalsof the Federal Government, the use of which is subject to payment of fees in order to
ensure collection of money
report the success or failure of an attempt to collect money and
transfer revenues to the Federal Budgeting and Accountancy Service.
Existing accountancy systems of public agencies are integrated, so that cumbersomemedia inconsistency is avoided and a fully digital procedure implemented. Specialemphasis was placed on data security in the development of the payment platform.The Federal Office for Information Security scrutinised the security concept in detail.The central provision of this service by the Federal Finance Office additionallyensures cost-effective use by public agencies. Implementation of the paymentplatform started in October 2002. Its first stage was handed over to public agencies atthe end of April 2003. It enables electronic payment by direct debit or bank transferfor services rendered by the Federal Administration. Current users of the paymentplatform are the German Institute for Medical Documentation and Information as wellas the Federal Institute for Materials Research and Testing. Furthermore, the Fedaral
Foreign Office, the South-west Waterways and Shipping Directorate and the GermanCustoms are definitely planning to use this payment platform. The Federal Agency forNature Conservation is also planning to use ePayment as part of the procedure foronline applications for import and export licenses for protected plants and animalspecies pursuant to the Convention on International Trade in Endangered Species ofWild Fauna and Flora (CITES). The second stage, the development of which wasconcluded in July 2003, also enables payment by credit card. This is a particularlyhelpful feature for citizens, companies and institutions outside Germany wishing tomake use of and pay for services by the Federal Administration.
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1.2.2.2 The "content management system" basic component
The content management system basic component is designed to standardise and atthe same time to significantly facilitate the management and updating of informationin intranet/Internet environments of federal agencies and other publication channels.This system which is also known under the Federal Government's "Government SiteBuilder" brand is a full-scale content management solution which was specificallydeveloped for the Federal Administration's needs. It features a multi client solution,complies with the requirements for the "barrier-free" Internet as laid down in the"Standards and Architectures for e-government Applications" (SAGA) of the Co-
ordinating and Advisory Agency of the Federal Government for InformationTechnology in the Federal Administration (KBSt) and offers a configurable layout thatis orientated towards the "Internet Styleguide of the Federal Government" issued bythe Press and Information Office of the Federal Government. The system comes witha host of pre-configured modules which public agencies can accept as their ownstandard solutions or easily and flexibly adapt to any specific needs.
The solution is available both as a central platform service of the Federal Office of Administration and as a distributed component for which the individual publicagencies are then responsible.
The basic component is built on trail-blazing standard software for producing,managing and exploiting multi-media contents for digital offers which was bought as aresult of a Europe-wide tendering process. Interested federal agencies obtain alicense for this software from BundOnline funds. Fourteen federal agencies havealready obtained a license, including the Federal Foreign Office, the FederalInsurance Institute for Salaried Employees, the Federal Ministry of the Interior, thePress and Information Office of the Federal Government as well as the FederalMinistry of Economics and Labour. Thirteen federal agencies definitely plan to usethe content management system basic components or are already in the process ofimplementation, respectively. More than twenty further public agencies have voicedstrong interest in the use of this component.
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Pre-configuered CMS-modules
Smart content infrastructure from CoreMedia AG
OperatedBundesverwaltungsamt Distributed operation
Basic componentBundOnline eGovernment initiative
Agency-specific CMS-upgrades
Internet, intranet, extranet solutions
Fig. 21: General structure of the CMS basic component
1.2.2.3 The "forms server" basic component
Media-consistent online transactions between public agencies and external users arestill in the early phase of implementation. Depending on the degree of implementationof online services, requirements for the provision of web-based documents (forms) forelectronic data communication often differ significantly. The gradual perfection of the"form server" basic component aims to remedy this situation by supporting andfacilitating the development, use and processing of electronic forms for the directexchange of data with the related specialist applications at ministries and publicagencies.
In order to make forms available online at an early stage, a so-called "forms centre"(http://www.bund.de/Service-Center/Formular-Center-.5992.htm) with a form registerwas implemented on the www.bund.de portal in a first implementation stage at thebeginning of 2002. The forms on offer here can be downloaded and printed. The formcentre is designed to support the retrieval and use of suitable online forms. Themajority of forms used by public agencies (at present more than 500) can be
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downloaded as PDF or Word files. The range of forms on offer is orientated towardstwo target groups, i.e. "citizens" and "business and administration".
Fig. 22: The form centre of the "form server" basic component
1.2.2.4 The "data security" basic component
In order to warrant secure electronic communications between public agencies andcitizens, members of the business community or other public agencies via theInternet, the "virtual post office" is being developed as a core element of the "datasecurity" basic component within the BundOnline context with the Federal Office for
Information Security as the lead unit. The virtual post office is designed to makeelectronic communication with public agencies significantly easier and more secure.
As a central service, the virtual post office for electronic communications will providesecurity functions – such as authentication, creation and checking of electronicsignatures, as well as the encryption and decryption of messages – as a largelyautomated functionality. Direct and secure communications between the individualcommunication partners (end-to-end security) remains nevertheless possible. Thevirtual post office does not dictate a particular communication strategy. Instead, itenables a specific selection of suitable communication paths and will additionallyfacilitate the integration of internal specialist procedures or supporting applications,
such as workflow management systems, via standardised interfaces.
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1.2.2.5 The "www.bund.de portal" basic component
The Federal Government's service portal, www.bund.de, is accompanying thedevelopment of the BundOnline service to a full-range e-government offering. Theportal is designed to provide access to all e-government services, to offer a variety oftechnical and specialist information and to present information concerning contactaddresses and names of contact partners at public agencies. The kernel of the portalis a database with addresses, information on the organization and services of theFederal Administration and supreme agencies of the States. Furthermore, theaddresses of all municipalities are presented. When all the Internet-enabled services
of the Federal Government will be available online at the end of 2005, they will becompletely available for research and retrieval via the Federal Government's serviceportal.
Fig. 23: The www.bund.de portal
The progress indicator is a new key element of the information on BundOnline. It isdesigned to enable direct access to all services which are available online.Furthermore, e-mail newsletters on the various subjects can be subscribed viawww.bund.de; around 280,000 subscribers were recorded as per the end of August2003. The portal counted an average of 8,550 visits per day in August. The portalpages are edited in a decentralised manner by local editors at the different publicagencies using a distributed editing system. They are supplemented by eight editorsat the portal's editorial office. The service offered at bund.de is increasingly beingused by public agencies and the general public.
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1.2.3 Competence centres
The competence centres (CCs) were set up in order to supplement the basiccomponents. Their task is to support ministries and public agencies when it comes tointroducing and integrating the corresponding basic components and when planningand designing Internet-enabled service processes. The demand situation is proof ofthe value of the concept of competence centres. User advisory boards with membersfrom interested ministries and public agencies accompany and support both the basiccomponents and the competence centres.
Content management system WMPO
Payment Data security
Order backlog
Orders in progress
Orders completed,aggregate
Order backlog
Orders in progress
Orders completed,aggregate
4
31
4
31
4
31
4
31
154
31
15
2
5
32
5
33
17
93
17
9
Fig. 24: Order backlog of the BundOnline competence centres (as per 12 November2003)
1.2.3.1 The "Workflow management, processes and organization"competence centre
In order to enable the actual use of the gains in efficiency due to electroniccommunications and workflow management, the relevant business processes mustbe identified and prepared for the proposed technical infrastructures even before e-government solutions are implemented. The "workflow management, processes andorganization" (WMPO) competence centre at the Federal Office of Administrationoffers support for this process optimisation task as well as consultancy services forthe introduction of electronic workflow management systems. The concrete serviceson offer are enumerated below.
Support for analysis, concept development and re-organization of businessprocesses to become online-enabled services
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Development of sample processes on the basis of selected services and basiccomponents
Support for the preparation of contracts for process analyses and roughconcepts for the introduction of workflow management systems as well assupport during their introduction
Project-specific information events and workshops
Definition of requirements for the basic components
Provision of methods and concepts, compiling best-practice examples andmarket expertise
Consultancy services related to the introduction of IT systems for workflowmanagement focus on standard solutions available on the market. The work of theworkflow management systems competence centre are mainly based on the"paperless office" concept (DOMEA® concept) of the Co-ordinating and Advisory Agency of the Federal Government for Information Technology in the Federal Administration (KBSt). By the end of October 2003, the WMPO competence centrehad completed a total of 15 consultancy projects.
Einführung und Inbetriebnahme
Introductionand setting into
Realisierungund Test
Implementatiand testKonzeptionConceptAnalyseAnalysisVorbereitung Preparation Work steps
Sub-steps supportedthe WMPO
Kick - off
Project planning
IdentificatioIof actual
Evaluationofprocesses
Dev-of target
Requirements-specifications
Awarding
Quality assurance
Process
Pilot project
Rollout
Fig. 25: Workflow of the WMPO competence centre
1.2.3.2 The "Payment transactions" competence centre
When the first stage of the payment transaction platform was made available in April2003, the related competence centre was also set up. Its main task is to supportpublic agencies in integrating the payment platform into eShops and portals subject topayment of fees.
In this context, the competence centre offers methods and concepts for establishingand operating payment platforms as well as technical expertise for integratingelectronic shops into the payment platform. By the end of October 2003, the paymenttransactions competence centre had completed a total of three consultancy projects.
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1.2.3.3 The "Data security" competence centre
Implementing BundOnline services requires existing IT systems of the Federal Administration to be hooked up to the Internet. This calls for trustworthy and secureIT infrastructures, re-organization of administrative processes and the implementationof suitable security solutions for existing applications of public agencies. Against thisbackground, IT security has become a central element of the initiative.
The development of concepts and the implementation of a secure service offeringrequire specific know-how which cannot be provided by all IT departments of publicagencies to the extent which is sometimes necessary. This is why the data security
competence centre was set up at the Federal Office for Information Security (BSI) inorder to support public agencies in this respect. By the end of October 2003, the datasecurity competence centre had completed a total of nine consultancy projects.
Bedarfs- und
Anforderungs -
analyse
Schutzbedarfs -
feststellung
Erstellung von
IT-Sicherheits -
konzepten
Sicherheits - abnahmen
Ergänzende
Sicherheits - analysen
Auditierung
Unterstützung
konkreter
BundOnline
Dienstleis - tungen
Beratung beim Einsatz von BasistechnologienBegleitung der Realisierung von Basiskomponenten und Einer -für - Alle -
Dienstleistungen
Analyse und Bewertung des MarktangebotsProduktlösungen, Erstellung von Übersichten, Zuordnung
Aufbereitung für Grundlagenwerke und StandardsAufbereitung Know - how und Best Practices , z.B. eGovernment -Handbuch
Begleitung von Pilotierungen der Virtuellen Poststelle
Beratung bei
elektronischen
Signaturen und PKI-
RollOut
Beratung bei
Umsetzung sicherer
IT-Infrastrukturen
Demand and
requirement
analysis
Identification of
protection
Development of
IT security
concepts
Security acceptances
Additional security analyses
Auditing
Support of concrete
BundOnline
services
Advisory services concerning the use of basicAccompanying the implementation of basic components and onefor all
services
Analysis and evaluation of the supply sideProduct solutions, preparation of synopses, assignment
Preparation and editing for fundamental literature andPreparation of know - how and best practices, e.g. eGovernment manual
Accompanying pilot projects for the virtual post office
Advisory
concerning
signatures and PKI
rollout
Advisory
concerning the
IT infrastructures
Fig. 26: Service portfolio of the data security competence centre
1.2.3.4 The "Content management system" competence centre
The CMS competence centre – part of the Federal Office of Administration – offerspublic agencies of the Federal Administration consultancy services before and duringthe introduction of the basic components. Staff of the competence centre identify anddocument demand and requirements, and compile and classify possible solutions andexperience relevant for the introduction of content management systems. The goal isto offer sustainable support for advisory services to the Federal Administration bydeveloping a "CMS toolbox" with information on the CMS basic component, proposed
procedures for the development of concepts for the use of content managementsystems, best practices and other useful documents. These documents are directly
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related to practical application and can hence be applied as tools during the lifetimeof a project. This concept is designed to enable public agencies to plan invitations totender, to develop concepts, and to prepare and implement tendering processes andCMS projects in their own responsibility with optimum use of resources and atoptimum cost. By the end of October 2003, the CMS competence centre hadcompleted a total of 31 consultancy projects. 1.2.4 Standardisation activities – status and outlook
By having standards and architectures for e-government applications defined by theCo-ordinating and Advisory Agency of the Federal Government for Information
Technology in the Federal Administration (KBSt), the Federal Government hascreated an important basis for efficient and service-orientated administrative work.SAGA describes the technical boundary conditions recommended for thedevelopment, communication and interaction of IT systems of Federal Administrations, agencies and authorities in order to avoid cost-intensive paralleldevelopments and enable synergies.
Conformity with SAGA is a general prerequisite for all the processes and systemsthat provide e-government services in Germany. In the case of systems with no directinterfaces with e-government, integration is recommended on condition of a positiveoutcome of the cost-to-benefit analysis. The latest SAGA version is available on
KBSt's web pages (www.kbst.bund.de/saga).
SAGA is primarily designed for IT executives in public administrations and forsuppliers of IT products and services. The current version 2.0 includes an amendedlist for the classification of standards.
What's more, SAGA 2.0 defines potentials and frames of reference, objects and rolesin e-government and describes the pertinent interactions and transactions as well asbasic modules derived from these. Aims, rules as well as concrete tools andframeworks for creating e-government applications are identified.
1.3 Economic efficiency
In view of limited public funds, economic efficiency is a crucial yardstick for thesuccess of the BundOnline initiative. BundOnline must consider the cost-to-benefitratio at this point, confronting implementation costs with the benefits of an enhancedservice offering by the Federal Administration as a result of the online availability ofits services. Furthermore, risk factors that can potentially affect economic efficiencyalso have to be addressed in this context.
1.3.1 Distribution of costs
The BundOnline initiative is one of the Federal Government's major investments inrevamping its administration. With its determination to make all its Internet-enabled
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services available online, the Federal Administration is making an enormous effort inorder to offer these additional services to citizens and the business community.
For the 2002 to 2005 period, the cost volume of the BundOnline initiative roughlyamounts to euro 1.3 to 1.6 billion4. The distributed implementation activities of theministries account for most of this cost volume.
The costs of implementing the services are borne by the different ministries andpublic agencies involved. Each ministry is directly responsible for its online servicesand organizes the economically sensible implementation in its own responsibility.This means that the following costs are subject to de-centralised planning by the
ministries and public agencies concerned. Preparation and/or upgrading of technical and specialist applications in order to
support the services
Optimisation of the process organization (adaptation and organization ofbusiness processes)
User training
Adaptation of the basic components to the specific requirements of the servicesin question
Design and provision of the necessary infrastructures.
It is in the nature of IT projects that preparation and upgrading of the necessaryspecialist and technical applications account for the largest cost block. The secondlargest cost block is the adaptation of the organization and processes of the publicagencies involved. Adaptation of business processes, i.e. optimisation of theorganization and processes within public agencies, accounts for roughly one fourth ofthe de-centralised costs. This ratio reflects the notion that administrativemodernisation and efficient e-government can only be achieved with optimisedadministrative processes. This also means that a significant amount must beconsidered in the cost estimate for administrative staff training. Training accounts formore than 10% of the de-centralised cost volume. This approach is based on the
initiative's view that economically sensible e-government is only possible withqualified and trained staff.
4 This figure was estimated during the preparation of the previous implementation plans.
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De-centralised cost
5%
55%
5%
11%
24% Adaption of basic components (de-
centralised)
Preparation/ upgrading of specialist
and technical applications (de-
centralised)Basic infrastructure
Training (de-centralised)
Processa adaptation / organization
(de-centralised)
Fig. 27: Estimated distribution of cost blocks of the de-centralised cost shares of theBundOnline initiative
In contrast to this, central co-ordination of the initiative and the provision of centralcomponents account for relatively moderate expenditure. Central expenditureconcerns the following areas.
Basic components
Competence centres
OFA services5 Central co-ordination
Planning in this context is primarily orientated towards the economically sensibleimplementation of the initiative. Central development of components and support ofthe offering of OFA services mean that development costs have to be spent onlyonce for each service. The competence centres ensure comprehensive and efficienttransfer of knowledge to ministries and public agencies. The costs incurred inconjunction with central co-ordination concern the BundOnline project group's supportwork for the ministries as well as costs related to knowledge management, central PRwork and controlling activities for the initiative. The requirement for an economicallyeffective programme organization is thus met.
5
The development of OFA services is generally funded by the different public agencies implementing these services.Limited central financing is only carried out if this serves the transferability of available technologies to other public
agencies.
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40,0
11,9
6,3
2,0
11,3
27,9
0
5
10
15
20
25
30
35
40
2002 2003 2004
Mio. Euro
Basiskomponente Kompetenzzentre EfA-DL Zentrale
31,5
40.0
11.9
6.3
2.0
11.3
27.9
0
5
10
15
20
25
30
35
40
2002 2003 2004
Million
Basic component Competence OF-ser Central
31.5
Fig. 28: Expenditure for central tasks (plan data)
The current bottom-up planning is based on an expenditure of euro 31.5 million forthe year 2004.
1.3.2 Cost reduction potentials
There is currently no area of federal spending which is not subject to strict publicscrutiny in view of budget restrictions. Even with the economical project organizationimplemented, the BundOnline initiative is called upon to permanently explore ways ofcarrying out the central and distributed implementation projects at the lowest possible
cost. The initiative hence uses basic concepts and the one for all concept in itstechnical implementation of the services on the one hand and additionally examinesways of entering into public private partnerships on the other in order to tapalternative sources of finance.
Basic components yield cost reduction potentials chiefly by avoiding paralleldevelopment of individual components of the services to be implemented and byreducing project time. OFA services can be completely used by other public agenciesand/or ministries and hence yield cost advantages.
Public private partnerships (PPPs) are co-operation projects between the public andprivate sectors in the interest of a better and more economical performance of publictasks, with benefits for both parties, i.e. a typical win-win situation. In the case ofBundOnline, PPPs can help reduce the amount of public finance necessary to
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provide the services if private capital is added. PPPs are also a way of sharing risksbetween private and public partners, thereby reducing exposure of either party.Furthermore, profit interests also lead to increased customer orientation.
In 2004 again, the BundOnline initiative will intensively inform and support ministriesand public agencies with regard to the potentials of the basic components and OFAservices. In order to fully exhaust the possibilities of PPPs, the project group ispreparing a guideline that offers information on possible legal forms of the differentPPP options and providing comparative calculations of economic efficiency. Followingthis, services suitable for PPPs will be identified and implemented within the scope ofpilot projects. One service which is, for example, currently being examined is the
"implementation of approval and monitoring of veterinarian pharmaceuticals" (FederalOffice for Consumer Protection and Food Safety). The "accounting data import"(Federal Statistical Office) service and one project at the German Patent Office wereidentified as prospective pilot projects.
1.3.3 Estimate of benefits
The implementation of the BundOnline initiatives will potentially benefit three targetgroups, i.e.:
citizens
the business community the administration itself.
Besides monetary savings which can be directly measured, further savings potentialsdue to the use of state-of-the-art Internet technologies result primarily from increasedefficiency and transparency of business and administrative processes. Re-orientationand re-structuring of public agencies in the interest of customer and serviceorientation immediately lead to more citizen-friendliness and concrete savings forbusiness. On an international level, the initiative contributes towards boosting theattractiveness and efficiency of Germany as a place for business and industry.
For the purpose of evaluating the benefits of BundOnliner services and e-governmentapplications, some general statements concerning benefit expectations can be madefor the different types of service.
The benefit of information services (type-1 service) consists primarily of an enhancedquality of the information supply to user groups. Direct monetary savings tend to besecondary in the case of this service type because besides the electronic supply ofinformation for various interest groups, part of the information still has to be presentedin traditional formats. With the increasing dissemination of Internet technologies, it isforeseeable that the number of users of information services will continue to grow andthat additional economic benefits will result from the comprehensive supply of up-to-
date information for citizens and the business community (for example, health
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education or information concerning subsidies for start-ups). Parallel to this, theadministration benefits from a better image.
Important internal benefits consist of an improvement and optimisation ofadministrative processes and the opening up of ways to streamline public agencies.BundOnline hence directly reduces red tape. The implementation projects for"application procedures" (type 5) and "subsidy programmes" (type 6), in particular,support the red tape reduction initiative. Savings potentials in the field of procurementservices (type 7) result from consistent electronic support of procurement services forprospective buyers and bidders. In view of the Federal Government's annualprocurement volume of around euro 63 billion and the correspondingly large number
of procurement processes, this is a very promising field for the consistent use of e-government structures.
The illustration below offers an overview of the most important savings potentials forthe individual service types.
Service types
5 Application procedures
1 General and specific information
Savings potentials
2 Consulting and advice
3Preparation of political decisions and proposed
legislation
4 Co-operation between public agencies
6 Subsidy programmes
7Procurement projects (invitations to tender and
procurement procedures)
8Supervisoryservices (checks, etc.) by the
administration
Speeding up processes by avoiding media inconsistency Time savings for administrative processes
Reducing printing, storage and transport costs Reducing the number of information talks) Reducing personnel costs
Reducing the number of advisory talks (fewer queries by citizens) Avoiding double work
Saving working time thanks to a uniform document format with signature capability Improving and accelerating information management
Reducing coordination needs Avoiding double work Speeding up administrative processes by reducing workloads
Increasing the transparency of the subsidy processes (avoiding double subsidies) Speeding up processing and provision of subsidies
Increasing market transparency Reducing purchasing prices Significant reductions of personnel and process costs
• Increasing the transparency of the checking processes (avoiding double checks)• Speeding up the checking process
Fig. 29: Savings potentials of the individual service types
Although it is usually not easy to quantify the monetary benefits of e-governmentservices because additional parameters (such as the need for the continued, parallelprovision of printed information) have to be taken into consideration, it is neverthelesspossible to make some clear and positive statements on the basis of a host ofservices from the BundOnline portfolio which are already available online. Examplesinclude the customs service as well as patent issuing or procurement procedures
(eTendering).
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Federal customs at www.zoll.de:The Internet presence of the Federal Customs Administration at "www.zoll.de",formerly "www.zoll-d.de", is one example of the many information services whichalready yielded substantial benefits a short time after they went online. Thesebenefits consist, amongst other things, of online replies to many questions asked byaround 340,000 visitors to the website every month. Furthermore, many forms of theFederal Customs Administration can be downloaded. Around 100,000 PDFdocuments are downloaded every month. The administration's total savings betweenNovember 2002 and June 2003 are estimated at around euro 6.7 million. Citizensand businesses retrieving information from the "zoll.de" website were able to find
answers to questions which otherwise would have been answered by other offices ofthe customs administration.
This figure does not include:
the production and mailing of forms (paper, printing, postage costs)
the savings due to the reduction of inventories of forms at the various offices
the avoidance of costs for destroying invalid and obsolete forms.
The "customs auction"
Another case is the federal customs administration's "customs auction" service – the
public sector's Internet-based auction platform for seized goods as well as goods andmerchandise to be disposed of at: www.zoll-auktion.de - where the benefits can bequantified as follows. 35 offices of the customs administration, plus another 170 or sooffices of the Federal Government, federal-state governments and municipaladministrations as well as some 105,000 users avail themselves of the auctionplatform. During the first half of 2003, revenues of around euro 6.9 million weregenerated via the auction platform. Compared to conventional auctions, this platformrecorded a significantly larger number of sales and higher bids. Furthermore, thereare no storage costs or costs for the destruction of articles not sold.
The "DEPATISnet" patents database of the German Patent Office:
The patents database of the German Patent and Trademark Office (DPMA) isanother example of the benefits of online services. DEPATISnet with an inventory ofmore than 28 million patent documents has been online since 2001.www.depatisnet.de offers access not just to all German patent documents availablesince 1877, but also to a host of international patent documents. DEPATISnet and theunderlying German patent information system (DEPATIS) are at the heart of theGerman Patent Office's information services which are being expanded step by stepand which were already upgraded by adding the raw data server in 2003. Every day,the system receives on average around 50,000 research inquiries, with usersdownloading more than 100,000 document pages in PDF format – and the trend is
growing. This system saves the German Patent Office significant amounts byreducing conventional postage and administrative procedures. However, applicants
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also save money. Ready access to comprehensive patent information via anyInternet-enabled PC – as well as public workstations set up at patent informationcentres – provides up-to-date patent information on any technical subject without theneed to wait for and use printed documents. Furthermore, the process from the ideato the filing of the patent application can be speeded up in this way with substantialbenefits for the economy as a whole.
The "payment transactions platform" basic component:
Benefits are also explicitly identified with regard to BundOnline's basic components.One example is the "payment platform" that was completed in 2003. The required
evaluation of the economic efficiency (WiBe 21) of the payment platform showed not just a clearly positive capital value, but also identified a definitely positive quality ofthe strategic importance of this IT project. The assessment of benefits in the"improved job performance" and "acceleration of work procedures and processes"categories can also be applied to the more than 30 services of the BundOnlineportfolio which refer to this basic component. Among the first services to benefit fromthe use of the payment platform for users within public agencies was the "Webshop"of the Federal Institute for Materials Research and Testing (portal for referencematerials and scientific services) in autumn 2003. In 2004, these internal benefits willbe made available to services of the Federal Foreign Office (legal and consularportal) and of the Federal Office for Information Security (provision of software and
security products). Furthermore, the Federal Statistical Office plans to use the basiccomponent in conjunction with the supply of statistical information against payment offees.
However, a comprehensive assessment of the benefits of the BundOnline initiativeand of e-government applications means not just evaluating the benefits within apublic agency but also addressing the benefits for citizens, the business communityand the economy as a whole.
The BundOnline initiative supports this requirement and has developed the basis fordetermining benefits even further in 2003. The method of evaluating the economicefficiency of the use of information technology (WiBe 21) which is consistently appliedthroughout the Federal Administration served as a starting point. The net presentvalue method for determining the purely commercial benefits of an investment wasleft unchanged in this context because evaluations of economic efficiency are stillnecessary from this perspective. However, since the existing method disregards thespecial characteristics of e-government services, i.e. especially the external benefits,the criteria catalogues had to be adapted and extended in order to include externaleffects.
The result is the "evaluation of the economic efficiency of e-government" ("WiBe 21 e-government") tool. The "e-government" suffix reflects the claim of being available,beyond the direct reference to BundOnline, to all kinds and types of e-government
services. The tool is integrated into the further development of the evaluation ofeconomic efficiency ("WiBe 21").
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1.4 Data protection
The success of e-business and e-government is strongly dependent on citizenstrusting in the security and protection of their data. The individual's right to have fullcontrol of his or her data must be warranted at all times in a technology-specific andrisk-adequate manner. The Federal Data Protection Act is one of the most importantlegal conditions for BundOnline.
This is why compliance with data protection legislation was included as a non-waivable criterion in the quality assessment of services. This means that services can
only go online if compliance with data protection laws is ensured. Every single servicemust be generally checked with a view to adherence to the following data protectionprinciples.
Permissibility Personal data may only be gathered, processed and used if this is permitted bya legal provision or if the citizen has previously agreed to it.
Necessity Data acquisition "on stock" is not permitted.
Data avoidance and data economy The generation of personal data must be avoided whenever possible or reduced
to a minimum. Restriction to purpose
As a general rule, the processing of personal data for any purpose other thanthat for which it was gathered is not permitted.
Transparency Every BundOnline service must inform citizens about the processing of theirpersonal data.
Right to demand corrections Any citizen concerned is entitled to have his or her data corrected, deleted andblocked.
Automated decisions in individual cases Decisions involving an evaluation of personal characteristics may not be madeby a technical system alone, but must always be made in an individual'sresponsibility.
The use of centrally provided basic components and OFA services is analysedseparately under the aspect of outsourced data processing pursuant to section 11 ofthe Federal Data Protection Act. Further key issues are data storage, modificationand use pursuant to section 14 of the Federal Data Protection Act (for example, forapplication processes) and the exchange of personal data between public institutionspursuant to section 15.
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2 Modifications of and amendments to the 2002/2003 implementation plan – measures in 2004
Compared to the implementation plan for the previous year, the service portfolio ofthe BundOnline initiative was consolidated in 2003. The intention was to increasetransparency with regard to the initiative's goals as well as the benefits anddevelopment status of the individual services in the ministries. The plans were alsoadjusted with regard to the basic components and competence centres.
2.1 Consolidation of the service portfolio
As a result of changes primarily in the organizational or legal frame of reference, theFederal Administration's service portfolio had to be subjected to comprehensiveconsolidation in the 2003 implementation year. In order to achieve a solid structure,every single BundOnline service was put to the test in co-operation withrepresentatives of the different ministries and public agencies. This led to deviationsnot just with regard to the extent of the BundOnline service portfolio as a whole, butalso with a view to distribution within the different ministries.
1
8
16
72 4
69
62
52
6
68
5 3
61
31
51
4036
11
4751
6
14
55
13
46
14 13
0
10
20
30
40
50
60
70
80
B K A A B M
I
B M J
B M F
B M W i / B M W A
B M V E L
B M V g
B M F S F J
B M A / B M G S
B M V B W
B M U
B M B F
B M Z
B K M
B P A
November 2001 November 2003
Fig. 30: Development of the plan for the BundOnline services from 2001 to 2003 onministry level
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This consolidation concerned the contents of services, their classification in terms ofthe different service types, their functionality and description as well as the timeschedule for going online.
The following types of change were implemented in this context:
Change in the description of a service
Combining several services
Splitting up one service into several services
Re-classification of service types
Addition of new services Cancellation of services
- 60
- 6 + 41
+ 71
403
As per mid-November 2003
Eliminated services
Grouping of Services Splitting upof services
New services
Total portfolio As per November 2002
55%
Online in 2003
Onlineat the end of 2002
449
170
78
Fig. 31: Transfer calculation from the 2002 service portfolio to the 2003 service portfolio
In 2003, the number of some 450 BundOnline services to be implemented shows aslight change against the previous year. The difference between the implementationplan for the years 2002/2003 and the current plan totals around eleven percent.
Although the revised classification of service types also led to minor changes, aroundtwo thirds of the services are classified as type-1 services, i.e. "general and specific
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Increased demand for information on the part of users Introduction of new technologies and products
The Federal Office of Administration, for example, amended its portfolio by adding anew service, "Crisis management system with interactive map (deNIS II)" which isdesigned to ensure optimum co-operation between the Federal Administration andState Governments. This service, which will significantly improve communicationbetween the crisis task forces of State Governments and the Federal Government, isimplemented against the background of the flood disaster in 2002.
In view of the strong demand for up-to-date geographic information, especially in
industry, the Federal Agency for Cartography and Geodesy will offer the"www.GeoPortal.BUND.de" portal as a central point of access to all public geographicdata stocks for Germany.
The decision by the Federal Office of Civilian Service to introduce a new, state-of-the-art standard software for managing civilian service academies led to the launch of anew BundOnline service, "online enrolment to civics programmes for conscientiousobjectors".
The present implementation plan contains 71 new services offered mainly by theFederal Ministry of Economics and Labour, the Federal Ministry of Justice, the
Federal Ministry of the Interior as well as the Federal Ministry of Transport, Buildingand Housing.
2.1.3 Cancelled services
Another aim of the consolidation of the service portfolio was to eliminate services thatno longer had a sufficient implementation basis. Legal, organizational or economicaspects played a role in this context.
Certain services, for example, were cancelled because their legal basis had becomeobsolete, such as the "list of allowed substances" of the Federal Ministry of Healthand Social Security or the "granting of border permits" by the Federal Border Police.
Furthermore, services where the expected number of users no longer reached thelevels planned for the previous years were eliminated from the service portfolio foreconomic reasons.
A total of 60 services of the 2002 implementation plan was deleted.
2.1.4 Further development of services which went online before 2003
The present implementation plan lists for the first time even those services whichwere reported to be online before the year 2003 but which were developed further
since. This concerns, in particular, certain type-1 services, i.e. "general and specificinformation".
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With the provision of the content management system basic component, manyministries and public agencies are planning a comprehensive relaunch of theirInternet presence. In 2003, for example, the Federal Ministry of Economics andLabour, the Federal Ministry of the Interior and the Federal Office of Civilian Servicemigrate(d) their Internet presence to the basic component. The foreign trade portaliXPOS of the German Office for Foreign Trade was also migrated to the basiccomponents. In 2004, further ministries and public agencies will migrate their Internetpresence and portals to the basic component, including the Federal Government'sservice portal at www.bund.de itself.
Since these migration projects require substantial IT effort and costs, there is good
reason to include the number of services which went online before 2003 and whichhave now been developed further once again in the present implementation plan.
ServicetypeNo.
Service type Before2002
2002
1 General and specific information 4 25
2 Consulting and advice 2
3 Preparation of political decisionsand proposed legislation
4 Co-operation between publicagencies
4
5 Application procedures 2
6 Subsidy programmes
7 Procurement programmes 1
8 Supervisory services 1
9 Other services 2 6
Total 6 41
Table 6: Further development of services reported to be online before 2003,according to service types
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2.1.5 Feasibility assessment and implementation schedule
The original portfolio from the year 2001 can be implemented on schedule. New andthus additional services may sometimes require time for implementation even beyondthe year 2005.
Delays in the original portfolio will be compensated for by the future use of OFAservices and basic components during the course of time. The basic componentsperform certain functional areas of the services and thereby help reduceimplementation efforts and costs. The use of an OFA service also substantiallyreduces or sometimes even completely eliminates efforts and costs for theimplementation of a service. The example of the centrally operated eTendering OFAservice illustrates this.The BundOnline service portfolio presently contains 11 type-7 services, i.e."procurement programmes" six of which have been implemented so far. With the useof eTendering, implementing the remaining five services will require less effort. Morethan 20 procurement offices of the Federal Government have already voiced theirinterest in using eTendering, so that these procurement services can be madeavailable within a short time.
Similar effects can also be expected from the use of the "profi" project subsidyinformation service as another centrally operated OFA service. 22 BundOnline type-6services, i.e. "subsidy programmes", are currently registered to go online.
Current status
In 2001, 31 services werealready online, with another 139being added in 2002.
Of the services to beimplementes in 2003, 78 arealready online. This means thata total number of 248 servicesare now available..
139
93 93100 104
75
311)
44
0
50
100
150
IST 2001 2002 2003 2004 2005
numbers ofservices with
internet capability
Planningas per November 2002 Planningas per November 2003
I S T
200
Fig. 32: Distribution of services according to dates for going online
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In summary, one can conclude that the goal of making the services already plannedavailable by the year 2005 will be achieved. However, the completion dates of theservices will be slightly deferred within this period.
2.2 Basic components
The development of all basic components with all the necessary modules is to becompleted during the year 2004 to such an extent that they will be available withoutany major restrictions for productive use in the public agencies' services.
Basic components are in a process of continuous improvement and development.Precious input is generated from the integration in pilot applications which deliversuggestions on how to adapt and improve.
The main aim for the payment platform basic component is to further improve andfacilitate its integration into existing accounting systems of public agencies as well asits user-friendliness. Integration of alternative payment methods, for example, viamobile telephones is currently being explored with a view to whether this istechnically necessary and economically sensible.
The central aim of upgrading the CMS basic component (government site builder) inthe year 2004 is to consider the public agencies' requirements and experience in
conjunction with the introduction of the basic component when future versions arelaunched. This applies, first and foremost, to the requirements of public agencies interms of user-friendliness and functionality, migration of existing websites as well asintegration of the basic component with the services to be implemented in the contextof existing system infrastructures of the different public agencies.
According to the present state of planning, the future form server is to support thecreation, use and processing of forms. Implementation is to commence in early 2004.
The data security basic component (virtual post office) consists of a web and an e-mail component. After the web component on the basis of the "Governikus" productwas operated and tested in three pilot projects (Federal Office of Civil Aeronautics:radiation protection monitoring of flight personnel; Federal Agency for NatureConservation: CITES online; as well as the Federal Finance Court and the Federal Administrative Court: electronic legal communications), its first release is scheduledto be available in early 2004 for productive use in further service projects by publicagencies. The e-mail component of the virtual post office is also scheduled to beavailable for productive use as an independent product at the beginning of 2004, withthe public invitation to tender now already underway. Integration of both solutions intoa uniform virtual post office is scheduled for the second half of 2004.
The planned migration of the www.bund.de portal to the Federal Office of Administration is completed. Migration to the CMS basic component has begun and is
planned to be completed by mid-2004. Work on the further development of contentswill focus in future on the enhanced visibility of e-government in Germany in a
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proposed network of administrative portals of the Federal Government, federal-stategovernments and municipal administrations.
2.3 Competence centres
The payments competence centre started operating following the launch of the firststage of the basic component in April 2003. The other three competence centreshave already been working since October 2002. Numerous inquiries from ministrieswere processed and intensive consultancy services rendered, so that the publicagencies of the Federal Administration were able to directly benefit from the
knowledge and experience of the staff at the competence centres when it came to theimplementation of their services.
For 2004, one can expect that, following completion of the basic components,demand for consultancy services regarding their integration into existing and plannedIT infrastructures will strongly increase. Furthermore, the complexity of onlineservices yet to be implemented in 2004 and 2005 will also increase significantly. Thisparticularly concerns questions related to transaction and system security, as well asa growing demand for the integration of online services into existing or plannedworkflow management systems without switching from one medium to another. Thesubject of IT security and, in this context, measures to warrant the authenticity,
integrity and confidentiality of data will become a key precondition for the overallsuccess of the BundOnline initiative.
Against this background, the central goal for the year 2004 will be to boost theefficiency of the competence centres by disseminating the knowledge and skillsexisting and generated in the competence centres even more effectively. This will beachieved, above all, by developing so-called sample processes and guidelines.
A key issue in this context will be the definition and description (modelling) of genericprocess samples of public administrative practice by the "workflow management,processes and organization" competence centre. The aim is to offer public agenciesguidelines and check-lists for developing a consistent structure of administrative
processes with a view to online availability and the integration of existing and/or theselection of necessary workflow management systems. Together with best practicesfor the use of nation-wide standards and so-called "factsheets" for online servicesalready implemented, public agencies can thus avail themselves of comprehensiveand reliable empirical material. This as well as intensive support and advice "on site"will enable them to boost quality and efficiency when planning their own projects.Furthermore, the exploitation of synergy potentials can speed up implementationprocesses in a cost-effective manner. This also creates an important basis foropening up additional resources by drawing on hands-on experience. Homogeneityand interoperability of the Federal Government's Internet services can also beenhanced in this way. In this context, the project group and the competence centresexplore the option of central workshops on selected topics (for example, a "day of the
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electronic application") in order to demonstrate typical process and procedure modelsto interested public agencies and as a forum for exchanging experience.
Further important tools are the ongoing, quick expansion of central knowledgemanagement as well as targeted and demand-orientated work by CATs in line withthe consultancy demand of public agencies. The BundOnline project group is hencedetermined to pursue this approach further with a strong commitment within theframework of Central Coordination.
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2.4 One for all services
Unlike the basic components where implementation started at more or less the sametime, the development status of OFA services shows larger deviations which are dueto historical reasons.
The eTendering functionality and the "profi" project subsidy information system(managed by the Federal Ministry of Education and Research) were independentdevelopments which were not related to BundOnline and which were offered to theinitiative as OFA services. This means that they can be used with immediate effect or
have already been used for some time by several public agencies.The eTendering functionality which is technically operated by the Wiesbaden-basedFederal Statistical Office for the Procurement Office of the Federal Ministry of theInterior is to be gradually introduced by all the federal agencies unless importanteconomic or technical reasons forbid this in individual cases. A business modelshows how the further development of the system can be ensured (including, forexample, adaptation to new legislation or technical innovation) and how a fair andequitable distribution of costs to users can be achieved. A cabinet bill for optimisingpublic procurement procedures proposes an obligation on the part of the Federal Administration to publish all awarding plans centrally on the Internet by the end of
2005 at the latest. These projects will then be handled via eTendering, taking aspectsof economic efficiency into consideration.
The "profi" project subsidy information system of the Federal Ministry of Educationand Research is currently being amended by adding further elements. As a means ofensuring secure communications with external users, the "profi-online" component isimplemented on the basis of "Governikus" in analogy to the data security basiccomponent. Its roll-out is scheduled for May 2004. The multi client solution of profi isto be implemented by July 2005. A target concept for integrating a workflow anddocument management system was developed in 2003 for filing and managingdocuments in the subsidy area. The implementation of this link is scheduled to be
completed by December 2005.In contrast to this, the "recruitment", "electronic legal communications" and"preparation of political and regulatory decisions" OFA services are at present in theconcept development phase.
The first development stage of the “recruitment” service which will be completed bythe end of 2003 includes the basis structure for the target group orientatedinformation offering (initially for military personnel) as well as the online application. Inthe forthcoming year, information and job offerings for civilian personnel in thetechnical and non-technical service will be added. The use of the "virtual post office"and "form server" basic components is also planned.
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“Electronic legal communications” will be implemented in two stages within theBundOnline framework. The first stage, i.e. "harmonisation of patent applicationprocedures of the German Patent Office and the European Patents Office" as well as"pilot migration to the virtual post office basic component", is scheduled to beavailable during the first quarter of 2004. The second stage, i.e. "addition of furtherindustrial property rights", will be completed during the second quarter of 2005.
The advanced solution of the OFA service "preparation of political and regulatorydecisions" as well as the majority of the components in other ministries involved willbe available in 2004. Prior to these functions going online, the interaction of theindividual components in the ministries and the smooth data transmission will have to
be tested.
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3 Integration into national reform projects and international co-operation
Since 1998, the Federal Government has persistently tackled the task of modernisingsociety which has become necessary in many sectors.
The revision of the old-age pension regime with the Retirement Assets Act(AVmG) and the Supplementary Retirements Assets Act (AVmEG) – known asthe "Riester reform" – represented first, important steps towards reforming theold-age pension system.
The necessary new order for the labour market was drafted by the "modernservices at the labour market" commission ("Hartz commission").
The "commission for sustainability in financing social security systems ("Rürupcommission") presented important proposals for the sustainable funding andfurther development of the social security insurance.
These are but a few – albeit important – examples of the many and diverse nationalreform projects which have one thing in common: to find new solutions to urgentproblems. At the same time, the Federal Government decided to adopt a course ofsustainable red tape reduction in order to improve the quality of services offered tocitizens and the business community and to thereby significantly contribute towardsstrengthening Germany as a place for business and industry. The variousaccompanying modernisation initiatives by the Federal Administration have a special
role to play in the implementation of the national reform projects in that theseinitiatives significantly help to make the innovative reform projects felt whilst at thesame time reducing red tape.
The BundOnline e-government initiative is one such major contribution by the Federal Administration towards reducing red tape in Germany and implementing the reformprojects by effective e-government. Almost all reform projects are directly supportedby concrete BundOnline service projects. Examples include services such as"support by allowances for building retirement assets" by the Federal InsuranceInstitute for Salaried Employees or the "JobCard" of the Federal Employment Service.
BundOnline improves, in co-operation with State Governments and municipaladministrations, co-operation beyond administrative borders in the sense of"seamless e-government". Overcoming responsibility barriers through seamlessintegration of administrative processes in order to speed up and simplify serviceprocesses whilst at the same time enhancing quality is a core idea of BundOnline.
This positioning of the BundOnline initiative as a contribution towards modernisingGerman society is possible because its strategic orientation is already designed as aninitiative for administrative modernisation with the help of state-of-the-art informationtechnology. The aim is not "electrification of the administration", but the developmentof new forms of information, communication and transaction with customers of theadministration: service-orientated, effort-minimising and activating. The persistentimplementation of this principle is reflected by the fact that the areas of re-
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organization, adaptation of administrative processes and staff qualification accountfor around 46% of the total investment in BundOnline.
Against the background of this approach, which is directed towards comprehensiveand sustainable modernisation of the administration, BundOnline meets with highinternational recognition. In 2003, visitor groups from various countries, includingSweden, Japan, the Netherlands, Poland and Azerbaijan, have informed themselveson site about aims, approaches and the results of the initiative.
3.1 Deutschland-Online
With Deutschland-Online (Germany online), the heads of the Federal and StateGovernments adopted the German strategy for integrated e-government on 26 June2003. The Federal Government as well as State Governments and municipaladministrations are planning to co-ordinate their e-government initiatives and toharmonise Germany's currently still heterogeneous IT landscape as a way for publicagencies to offer their services in a faster and more uniform manner as well as moreeffectively on the Internet because successful e-government is a crucial competitionfactor for Germany and its business and industry. However, the success of thisinitiative in the long term will be contingent upon the persistent implementation of thestrategies developed and of the e-government offering on all levels of public
administrations. Now that the Federal Government with BundOnline is spearheadingthe online provision of services, this momentum must be applied to the developmentof the e-government offering by State Governments and municipal administrations.
The structure of Deutschland-Online draws on Germany's federal structure. On thebasis of former co-operation, existing model projects are being developed further onfederal, federal-state and municipal levels for level-spanning use with "one for all"acting as the underlying principle of the e-government partnership. Applicationsdeveloped by individual partners are made available to the other partners.Deutschland-Online does not create a new, central bureaucracy. Deutschland-Onlinedoes without difficult-to-manage, large-scale projects and without the co-ordination ofall the e-government projects within the scope of general agreements. Instead,political co-ordination acts as an instrument for using the expertise available, withconcrete projects being planned and implemented on location.
A co-ordinated approach and the bundling of resources help avoid paralleldevelopments and lead to model solutions that benefit all the partners. Furthermore,costs are saved and an exchange of data across levels is enabled. Mediainconsistency in communications between citizens, businesses and publicadministrations is reduced. Administrative processes at public agencies are fullyintegrated and optimised – on all administrative levels and across levels. Distributedresponsibility enables flexible adaptation to technical progress and is based oncompetition with commercially available products. This concept permits the smoothdevelopment of Germany's e-government landscape whilst at the same time adhering
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to the federal system of competence levels. Compliance with uniform standardsensures portability and interoperability of developments.
Deutschland-Online is designed with a view to ongoing development. Beginning withpriority projects, new projects are launched on an ongoing basis – with a fullyintegrated e-government landscape being the ultimate goal. In this effort,Deutschland-Online can build on trailblazing, successful developments. The awardingplatform of the Federal Government and the development of the "payment platform"basic components are successfully implemented IT solutions which will be madeavailable to all administrations.
Five pillars of co-operation were agreed to between Federal Government as well asState Governments and municipal administration for the future.
Pillar 1: Development of a common service portfolio
The working basis of the e-government partnership is to define a commonservice portfolio with the most important, level-spanning administrativeprocesses. These include such services as information from the Federal CentralCriminal Register and from commercial registers, citizens' registers, civil-statusregisters as well as motor vehicle registers. A level-spanning online offer forwage tax has already been implemented in part, as well as the commonstatistics portal of the statistical offices of the Federal Government and State
governments (www. statistik-portal.de) which offers central access to basicinformation of official statistics and enables comparisons across state borders.
Pillar 2: Networking of Internet portals
Another goal of Deutschland-Online is networking and harmonisation of thedifferent Internet portals of administrations. For this purpose, the FederalGovernment as well as State Governments and municipal administrations haveset up a joint "Internet portals" project group in order to develop standards forexchanging portal data and for structuring offers. The identity of portals is to bemaintained whilst at the same time ensuring that citizens and the businesscommunity can access the comprehensive e-offering of the administrations.
One key component of this project is the development of a uniform responsibilityfinder. This function enables users to easily identify the particular public agencywhich is responsible for their matters. Further elements to be integrated into theportal offerings include a public agency directory and other services, such asbundled job vacancies, public invitations to tender or sales of real property.
Pillar 3: Establishment of common infrastructures
Establishment and further development of common infrastructures aremeasures designed to ensure efficient and effective communications, dataexchange and project work. Clearing houses and the Signature Alliance areexamples of tools which were created to this effect. Furthermore, all theadministrations must be able to integrate certain basic services. The FederalGovernment, for example, will provide the eTendering platform.
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Pillar 4: Development of uniform standards
In order to ensure efficient data communications and to avoid paralleldevelopments, the Federal Government as well as State Governments andmunicipal administrations have developed common standards, data andprocess models. In this context, important goals for integrated e-governmenthave already been achieved within the scope of the BundOnline initiative.
With SAGA (Standards and Architectures in eGovernment Applications), adocument has been developed that sets forth technical details of theimplementation plan of the BundOnline initiative and defines binding standards
for federal agencies. The Federal Government as well as State Governmentsand municipal administrations have used this document as a basis for adoptingand applying a common model of standards and architectures for e-government.Development of the XMeld version 1.1 data exchange format was officiallyconcluded on 21 July 2003. XMeld is the format for exchanging data betweenregistration authorities and/or clearing houses. Further XML standardisationsare to follow.
OSCI (Online Services Computer Interfaces) is an e-government standard for allpublic administrations which enables signed transactions with legally bindingeffect. OSCI is already in use and supports both e-citizen-services, which usethe Internet as their distribution channel, and the exchange of data betweenpublic agencies. It hence forms an important basis for Deutschland-Onlineprojects.
Pillar 5: Improving the transfer of know-how
Important factors for the successful implementation of Deutschland-Onlineinclude, first and foremost, the further improvement of e-government processesand the speeding up of the transfer of solutions between Federal Government,State Governments and municipal administrations. In 2001, the e-governmentConference of State Secretaries assumed responsibility for the politicalmanagement of cross-level e-government development. A Deutschland-Online
office at the Federal Ministry of the Interior acts as the co-ordination and contactpoint for this conference. For the purpose of managing joint projects, theFederal Government as well as State Governments and municipaladministrations have set up a project office at the co-operation committee forautomatic data processing (KoopA ADV). The development of theMEDIA@Komm transfer campaign marks one success in the area of know-howtransfer. IT solutions developed within the scope of BundOnline andMEDIA@Komm (Bremen, Esslingen and the greater Nuremberg region) formthe basis of this development. Selected MEDIA@Komm transfer cities are toadapt the results to the needs of their specific regions and subsequently makethem available to regions with similar structures.
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3.3 The Signature Alliance
The electronic signature has an important role to play because security and trust arevitally important for the success of e-government and e-business. Whenevercontracts are made online, administrative decisions passed, certificates applied forand mailed, it must be possible to clearly identify the person initiating suchtransactions. Another important requirement is lasting, reliable proof of transactions.In the electronic world, electronic signature processes warrant the authenticity of thesender of a message as well as data integrity in terms of protection againstadulteration. In online transactions and online dealings with public agencies, the so-called "qualified" electronic signature replaces an individual's personal signature. The
legal framework for this is the German Signature Act and the related EU Directivefrom 1999 in conjunction with the adaptation of formal requirements in private andpublic law. Besides the electronic signature in the narrower sense, technicalprocesses also enable the integration of further security functions, such asauthentication, access control and confidentiality (encryption).
Despite the vast number of technical options and possibilities and despite the largeamounts which card producers and certification service providers have alreadyinvested, the use of electronic signatures – especially on the basis of securesmartcards – still lags behind original expectations and hopes. This is due to twofactors which mutually influence each other, i.e. the small number of applications
which require and support the use of electronic signatures on the one hand and theequally small number of users of smartcards with signature function on the other.Other factors include technical incompatibility and different business and trust modelswhich obstruct a more far-reaching use beyond special applications or user groups.
This induced the business community and administrations to establish the "Alliancefor Electronic Signatures" on 3 April 2003 in Berlin in order to jointly promote theelectronic signature in Germany in response to an initiative by the FederalGovernment. The alliance is based on the idea that the increasing use of electronicsignatures will benefit government and business alike. The vision of the Signature Alliance is as follows: On the basis of a standardised technical infrastructure, all
citizens can use different signature cards and avail themselves of all e-business ande-government applications which require electronic signatures.
With the Signature Alliance, the Federal Government has issued a clear commitmentto contribute the government's card projects and e-government applications towardsthe alliance. An internal poll at the ministries suggests that close to 80 applicationswill use electronic signatures within the framework of BundOnline. Card producersand certification service providers – most of them belonging to the private sector –have promised to integrate their products and services into the frame of reference setby the alliance.
The founding partners of the Signature Alliance include, as representatives for
business, Deutsche Bank, Bayerische Hypo- und Vereinsbank, Siemens and theGerman trustee savings banks organizations. Government is represented by the
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Federal Ministry of the Interior as well as the Federal Ministry of Economics andLabour and the Federal Ministry of Finance. Representatives of public administrationsinclude the computer science centre of the State of Lower Saxony [Informatikzentrumdes Landes Niedersachsen], the municipalities of Bremen, Esslingen and Nurembergwhich had been selected within the framework of the MEDIA@Komm citycompetition, as well as the Federal Insurance Institute for Salaried Employees andthe Federal Association of Company Health Insurance Funds. The alliance isgenerally open to further providers of signature applications. During the first fourmonths following the alliance's establishment, membership already increased from 13to 31.
The aim is to increase both the number of signature-enabled applications and thenumber of signature cards used on the market with the help of the participatingpartners. This can be achieved not just via technically motivated standardisation andinteroperability targets, but also on the basis of uniform business and trust models.
Financial service
Further signature
eBusiness applications
AssociationAdministration
(consulting)
Technologiepartner Trustcenter
Kartenhersteller
Federal states/eGovernment applications
eCommerce-applications
BundOnline-applications
Reliable legalframe ofreference
Trust-worthiness
ofinformation
Secure ITinfrastruc-
ture
Signature Allianceled by:
BMI, BMWA
Secure eGovernment
Fig. 33: Signature Alliance for secure e-government
The alliance partners have agreed to a basic set of business rules and have adopteda convergence paper that documents the alliance's goals. The convergence paperaddresses the following aspects.
A definition of technical standards for the applications and products used
The use of multi-function smartcards
Uniform security standards
The use of advanced and qualified electronic signatures
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Two working groups were set up for the practical work in order to develop and adoptthe specific implementation plans. These working groups are the "technicalstandards" group responsible for developing solutions for technical implementation,standardisation and interoperability of the members' applications and services on theone hand and the "business models" group on the other that offers consultancy for joint planning teams with regard to the distribution of costs and burdens inconjunction with the issuance of smartcards and the implementation of applications.Besides these two working groups, another informal working circle was establishedwhich is responsible for PR and marketing issues. An office was set up at the FederalMinistry of the Interior in order to handle the operative side of the Signature Alliance.
The alliance partners are determined to achieve the convergence aims by the end of2005. The working groups have agreed to suitable work packages forimplementation. First elements of a standardisation catalogue for technicalimplementation are scheduled to be in place by the end of 2003. Furthermore, theframework for a functioning business model is to be adopted. This tight schedule isalso necessary in order to enable the rollout of the members' smartcards withsignature functions scheduled for 2004. Deutscher Sparkassen Verlag has beenoffering signature cards since 2002 which can, for example, be used for the electronictax return ("ELSTER"), and is planning to launch the "SparkassenCard" withsignature function in 2004. Deutsche Bank has been issuing signature cards forvarious applications since October 2003. Integration of the signature function into the
"Debitkarte" (formerly the ec card) is scheduled for 2004, similar to HypoVereinsbank.This successive rollout, which other banks are also planning to join, will permit usernumbers in the million range by the end of 2004.
3.4 International co-operation
BundOnline as the Federal Government's e-government initiative has met with highinternational interest. This is reflected by the initiative's representation in internationalforums and an active information policy. Moreover, the European Union alsoinfluences e-government in its Member States. A host of parallels and contacts exist,
from the eEurope 2005 programme to technical co-operation of administrations in theEU.
According to a resolution by the heads of government and state, the EU is to becomethe leading knowledge-based economic area by the year 2010. This includes a widerange of initiatives, from the propagation of broadband Internet connections via thenecessary education and training of manpower to the social shaping of change in thelabour world. Technical and contents-related co-operation among the EU MemberStates in the e-government context also concerns BundOnline, for example, withregard to the development of an EU administration portal or the implementation of anEU-wide procurement platform. This is mainly carried out in the context of the IDA
(Interchange of Data between Administrations) programme which is designed toensure media-consistent and secure communications between the administrations of
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Member States as well as the creation of pan-European services. The TESTA-network to which the States and the Berlin-Bonn Information Network (IVBB) arelinked, for example, connects the administrations in all EU Member States. These arethe most important areas in which the EU exerts influence on national e-governmentinitiatives.
As the lead organization for the e-government area, the Federal Ministry of theInterior represents the Federal Government in the relevant international bodies andorganizations. Within the OECD (Organisation for Economic Cooperation andDevelopment), for example, the exchange via internationally equally important keyelements – such as user orientation, financing concepts or monitoring of e-
government – is ensured, whilst standardisation of the trailblazing XML technology ispushed forward by the international non-profit organization OASIS (Organization forthe Advancement of Structured Information).
At the same time, international forums and studies serve as sources for bestpractices. Just like the BundOnline strategy is meeting with strong internationalinterest in conjunction with the implementation of national programmes in the differentcountries, BundOnline is also benefiting from other countries' experience.
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4 Next steps
The BundOnline initiative can boast quite good success after the first half. Despiteenormous time pressure, complex demands and scarce resources, the FederalGovernment's online offering in international comparisons regularly receives toprankings. During the rest of the initiative's term until the end of 2005, all thestakeholders – i.e. ministries and public agencies responsible for implementing theservice offering and the project group in charge of central co-ordination – will continueto make all efforts necessary to pursue this successful course further and to achievetheir aims.
The next steps are hence orientated towards the goals of the BundOnline initiativewhich are still in full force and effect.
1. Online provision of all Internet-enabled services of the Federal Government by theyear 2005
According to the current plan, 104 services have yet to be implemented in 2004 inthe different ministries.
14
2 314
46
4 4 3
14
0
20
40
60
80
100
120
DL-Typ 1 DL-Typ 2 DL-Typ 3
N u m b e r s o f s e r v i c e s
DL-Typ 4 DL-Typ 5 DL-Typ 6 DL-Typ 7 DL-Typ 8 DL-Typ 9
Fig. 34: BundOnline services according to service types to be implemented in 2004
73 services will be implemented by the end of the initiative.
Most of the services yet to be implemented are complex communication andtransaction services which will to a large extent refer to the basic components thathave already gone online. In order to increase the speed of implementation ofincreasingly complex services, experience from the technical implementation ofservices and from the integration of the basic components will have to beevaluated without delay, so that the results can then be made available as anation-wide support service. Ongoing implementation and support activities ofministries, public agencies and the BundOnline project group must hence continuewith unchanged momentum. Central Coordination will continue to play an
important role in 2004 and 2005 in supporting ministries and public agencies intheir implementation efforts.
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2. Improved conditions of use of the Federal Administration's services for citizens andthe business community
This leads to three major tasks for the years to come.
The first is to continuously update the Federal Government's service portfolio – inanalogy to the consolidation in 2003 – in order to support the dynamic nature andeffectiveness of the political reform projects, both already commenced andforthcoming. Further online services of the Federal Government will emerge duringthe administrative implementation of new or revised legislation. Every ministry andevery public agency is hence faced with the permanent need to critically monitor its
own service portfolio, to be open to innovation and to adapt its portfolio wheneverthis is necessary.
Secondly, services which are already online must be further developed andimproved. Especially the basic components of BundOnline, and in this context firstand foremost the content management system, will enable more up-to-date, moreuser-friendly and more secure online services whilst at the same time minimisingoperating costs and efforts during years to come. The competence centres of theBundOnline initiative are hence called upon to promote the broad-based use of thebasic components in the area of the Federal Administration in a sustainablemanner.
The third task is to boost public awareness of BundOnline and the online serviceson offer in order to significantly increase user numbers. This will boost theeconomic efficiency of the online services on the one hand whilst the BundOnlineinitiative will be able to really play its role as an engine of the information societyon the other. The PR campaigns launched in 2003 must hence be intensified andbecome a regular element of information during the next years. Furthermore,target-group specific user campaigns should be triggered for important onlineservices.
3. Using optimisation potentials within the Federal Administration
The introduction of online services of ministries and public agencies in conjunctionwith the revamped technical infrastructure in the back office area often enables thestreamlining of administrative processes – and consequently of administrativeorganizations – thereby boosting their efficiency. Besides the determination to offercustomers of public administrations an improved service, this was another centralaim of the BundOnline initiative from the very beginning. The increasing shift ofservices away from traditional media (such as printed forms, postal service)towards online uses must be accompanied at ministries and public agencies byregular reviews and optimisation of relevant administrative processes. BundOnlinethereby fulfils its function as a pilot project of the "red tape reduction" initiative.
The ministry and agency-neutral view of administrative processes developed withinthe framework of BundOnline increasingly enables the identification of identical orsimilar processes, so that synergies can be opened up on this basis with regard to
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standardisation and technical support. To group such identical or similar processesand to develop optimised sample processes as a basis for future concepts will beanother task for the year to come. This effort will, in particular, be driven by the"workflow management, processes and organization" competence centre.
The use of synergies of basic components and one for all services is entering thesecond phase. Whilst the main objective so far was to minimise development costsand resource requirements by avoiding parallel work, the task is now to exploitsynergy potentials even during the operative phase. New financing models foronline services – for example, in the form of public private partnership concepts –will be examined with respect to their potential for tapping additional sources of
finance for the administration whilst at the same time generating incentives forbusiness and industry to accelerate the modernisation process even further.
4. Improving co-operation between Federal Government, State Governments andmunicipal administrations with a view to common administrative processes
The launch of the Deutschland-Online initiative has created the relevantpreconditions for this effort. First concrete results must now be jointly developed in2004. All results so far available from BundOnline, especially the basiccomponents and one for all services so far developed, are available to this effect.Both the Central Coordination function of the initiative and the ministries and publicagencies involved will co-operate in the Deutschland-Online project groups.
Now that half of the term of the BundOnline initiative has passed, the question is alsohow the modernisation drive can be maintained beyond the year 2005 and howsustainability can be ensured. Over the past few years, many federal agencies haveestablished efficient project organizations for implementing BundOnline services. TheFederal Ministry of Transport, Building and Housing (BMVBW), for example, has setup a BundOnline office at the Ilmenau-based Federal Institute for WaterwayEngineering and Research in order to bundle the ministry's BundOnline activities. TheIT competence in the e-government sector was significantly expanded, and new andeffective forms of co-operation and partnership have been established betweenministries and public agencies. "Thinking as a service provider" and the integration ofcustomer expectations into concepts for administrative services are becomingincreasingly commonplace. All these achievements of the BundOnline project mustbe protected and developed further.
The next steps show that clear concepts and concrete measures are in place in orderto take up the challenges of the forthcoming two years until the completion of theBundOnline initiative. Goals are defined, necessary structures are in place, requiredcompetence is available, and motivation is high among all the stakeholders.BundOnline – a successful initiative on the right course.
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Appendix
Appendix 1a) first shows the current portfolio of the Federal Administration's servicewhich is already online (as per 12 November 2003). Appendix 1b) shows the currentplanning status for those services which have yet to go online before the end of theBundOnline initiative.Besides the abbreviation of the ministry in charge, both appendixes also list thenames of the public agencies offering these services online, the description of theservice concerned as well as the year of going online.
Detailed information concerning the online services and the progress of the initiativeis available via the progress indicator at:http://www.bund.de/BundOnline-2005/Fortschrittsanzeiger-.7021.htm
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Appendix 1a) Service portfolio of the Federal Administration: Service alreadyonline – as per 12 November 2003
Ministry Public agency Name Year
AA Federal Foreign Office Provision of information in Germanyand abroad
2002
AA Federal Foreign Office Online application for higher foreignservice
2003
AA Federal Foreign Office Job vacancies at internationalorganizations (international
personnel pool)
2002
BMI Federal Commissionerfor the Files of theState Security Serviceof the former GDR
Information to the general public, forexample, on publications, paneldiscussions
2002
BMI Procurement Office ofthe Federal Ministry ofthe Interior
eTendering 2002
BMI Procurement Office ofthe Federal Ministry of
the Interior
Providing technical and specialistinformation
Before2002
BMI Procurement Office ofthe Federal Ministry ofthe Interior
Virtual marketplace 2003
BMI Federal Academy ofPublic Administration
Planning, publication, enrolment andperformance of further trainingprogrammes (IFOS-Bund)
2002
BMI Federal Academy ofPublic Administration
Providing publications, informationon online education offers andsubjects relevant for education andfurther training
2002
BMI Federal Office for theRecognition of ForeignRefugees
Providing information from theFederal Office for the Recognition ofForeign Refugees
Before2002
BMI Federal Agency forCartography andGeodesy
Offering of interactive maps 2003
BMI Federal Agency forCartography andGeodesy
Ordering and distribution system forbasic official topographic andcartographic data valid acrossfederal-state borders
2003
BMI Federal Agency forCartography andGeodesy
"GeoMIS.Bund" geographic datasearch service with basic portalfunction
2003
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Ministry Public agency Name Year
BMI Federal Agency forCartography andGeodesy
Geodetic information and servicesystem
2003
BMI Federal Agency forCartography andGeodesy
Information on the Federal Centre forCartography and Geodesy (BKG)and its tasks
Before2002
BMI Federal Agency forCartography andGeodesy
Internet shop for maps and scientificpublications
Before2002
BMI Federal Office forInformation Security
Providing general information on ITsecurity
2002
BMI Federal Office forInformation Security
Offering of consultancy services(basic IT protection, IT securityanalyses, technical consultancyconcerning issues of IT security)
2002
BMI Federal Office for theProtection of theConstitution
Providing online information as partof the PR work of the Federal Officefor the Protection of the Constitution
Before2002
BMI The Federal Data
ProtectionCommissioner
Data protection advisory services
(citizens, federal agencies,telecommunication companies, otherinstitutions)
2002
BMI Federal Border Police Information for citizens (for example,up-to-date travel information)
2002
BMI Federal Border Police Presentation of training and furthertraining institutions (data, structures,responsibilities)
2002
BMI Federal Border Police Providing information related tocrime prevention
2002
BMI Federal Institute of
Sports Science
Promoting research projects related
to sports science
2003
BMI Federal Institute ofSports Science
Specialist information related tosports science (SPORTIF)
2002
BMI German Federal Officeof Investigation
Query offer to federal and federal-state police authorities for retrievinginformation from the Federal MotorTransport Authority
2002
BMI German Federal Officeof Investigation
Information platform for officialnotifications from the GermanFederal Office of Investigation tofederal and federal-state policeauthorities (BK-Blatt Online)
2003
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Ministry Public agency Name Year
BMI German Federal Officeof Investigation
Gathering, editing and providinginformation (within the centre) -INPOL-Fall
2003
BMI Federal Ministry of theInterior
Information/participation Before2002
BMI Federal Ministry of theInterior
Damage cadastre 2002
BMI Federal Ministry of theInterior
Security of personalised IDdocuments
Before2002
BMI Federal Ministry of theInterior
Travel management system (TMS) 2003
BMI Federal Office of Administration
Applications for the granting of loansfor educational purposes
2002
BMI Federal Office of Administration
AZR/VISA portal 2002
BMI Federal Office of Administration
Administration and collection of loanspursuant to the Federal Education Assistance Act (BAföG-Online)
Before2002
BMI Federal Office of
Administration
deNIS I (German emergency
Information system)
2002
BMI Federal Office of Administration
Information system for schoolsabroad (ISAS-Online)
2002
BMI Federal Office of Administration
KIS (cabinet and information server) 2002
BMI Federal Agency forCivic Education
Providing information related to civiceducation and handling orders
2002
BMI Federal College forPublic Administration
Providing education programmes 2002
BMI Federal College forPublic Administration
Providing study material 2002
BMI Federal College forPublic Administration
Literature research in the centrallibrary
2003
BMI Federal StatisticalOffice
GENESIS - Online – statisticalinformation system on the Internet
2003
BMI Federal StatisticalOffice
Statistics shop - online sales platform Before2002
BMI Federal StatisticalOffice
www.destatis.de - website of theFederal Statistical Office
Before2002
BMI Federal Agency forTechnical Relief
Platform for the exchange ofinformation (including chat) forhonorary helpers and professionalstaff of the Federal Agency forTechnical Relief
2003
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Ministry Public agency Name Year
BMJ Federal Finance Court General information related to theFederal Finance Court
2002
BMJ Federal Finance Court Specialist information related to theFederal Finance Court
2002
BMJ Federal Court ofJustice
General information related to theFederal Court of Justice
2002
BMJ Federal Court ofJustice
Electronic legal transactions forprivate-law cases
2003
BMJ Federal Court ofJustice
Specialist information related to theFederal Court of Justice
2002
BMJ Federal Ministry ofJustice
General information related to theFederal Ministry of Justice
2002
BMJ Federal Ministry ofJustice
Specialist information (laws andproposed legislation)
2002
BMJ Federal Patents Court General information related to theFederal Patents Court
2002
BMJ Federal Patents Court Electronic legal transactions inindividual cases
2003
BMJ Federal Patents Court Specialist information related to the
Federal Patents Court
2002
BMJ Federal AdministrativeCourt
General information related to theFederal Administrative Court
2002
BMJ Federal AdministrativeCourt
Specialist information related to theFederal Administrative Court
2002
BMJ Federal AdministrativeCourt
Mailing of court decisions 2003
BMJ German Patent Office General information Before2002
BMJ German Patent Office DPMAdatenabgabe (Data from theGerman Patent Office)
2003
BMJ German Patent Office DEPATISnet specialist information Before2002
BMJ German Patent Office Online registration in the patents fieldof industrial property rights
2003
BMJ Public ProsecutorGeneral
General information related to thePublic Prosecutor General's office
2003
BMJ Public ProsecutorGeneral
General information related to thePublic Prosecutor General's office –Federal Central Criminal Register
2003
BMJ Public Prosecutor
General
Information from the Federal Central
Criminal Register
2002
BMJ Public Prosecutor Co-operation with public agencies in Before
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Ministry Public agency Name Year
General conjunction with the use of theFederal Central Criminal Register
2002
BMJ Public ProsecutorGeneral
Co-operation with public agencies inconjunction with the use of theCentral Register of Proceedings ofthe Public Prosecution Service
Before2002
BMF Training Centre of theFederal Revenue Administration
Providing information relating totraining offerings by the FederalRevenue Administration
2002
BMF Federal Finance Office Development and provision oftechnical and specialist informationas well as legal information
2002
BMF Federal Finance Office Extended tax information 2003BMF Federal Finance Office Basic information data related to
individuals and legal entities subjectto limited taxation - BEST
2003
BMF Federal Finance Office Information system of the InformationCentre for Foreign Tax Relations -IZA-ISI
2003
BMF Federal Finance Office Information system for federal-statefinance authorities for using EUvalue-added tax data - USLO
2003
BMF Federal Finance Office Check of exemption applicationspursuant to Article 45 d of theGerman Income Tax Act - FSAK
2003
BMF Federal Finance Office Monitoring Internet-basedtransactions with taxation relevance(Internet monitoring)
2003
BMF Federal Finance Office Central database for value-added taxfraud cases - ZAUBER
2003
BMF Federal Office for theSettlement ofUnresolved PropertyIssues
General information Before2002
BMF Federal Office for theSettlement ofUnresolved PropertyIssues
Public invitation to advance claims 2002
BMF Federal Office for theSettlement ofUnresolved PropertyIssues
Compilation of court decisions Before2002
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Ministry Public agency Name Year
BMF Federal FinancialSupervisory Authority
General information 2002
BMF Federal FinancialSupervisory Authority
Database-supported specialistinformation for business partners andpartner authorities
2002
BMF Federal FinancialSupervisory Authority
Transaction platform for checks 2003
BMF Federal FinancialSupervisory Authority Transaction platform for registrations 2002
BMF Federal FinancialSupervisory Authority
Transaction platform for checks andaudits
2002
BMF Federal Academy ofFinance
Information concerning training andfurther training curricula at theFederal Academy of Finance
2002
BMF Federal Ministry ofFinance
User portal for the drawing up andimplementation of the federal budget
2002
BMF Federal Ministry ofFinance Information / politicalcommunications Before2002BMF Federal Spirits
Monopoly Administration
Information offerings Before2002
BMF Federal Property Administration
Real-estate controlling and co-ordination of demand for propertiesof the Federal Government
2002
BMF Federal Property Administration
Internet banking offering of theFederal Securities Administration(BWpV-Direkt)
Before2002
BMF Federal Property Administration
"Immo-BLN" portal for presentingproperty owned by the FederalGovernment on the Internet
2002
BMF Federal Customs Administration
Implementation of the agriculturalmarket regulation
2002
BMF Federal Customs Administration
"zoll-d.de" Internet offering 2002
BMF Federal Customs Administration
"zoll-auktion.de" customs auction 2002
BMF Federal Customs Administration
Import customs procedures / ATLAS 2002
BMF Federal Customs Shipping customs procedures / 2002
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Ministry Public agency Name Year
Administration ATLASBMF Federal Customs
AdministrationCustoms procedures with economicimportance – bonded warehouses
2003
BMWA German Office forForeign Trade
Providing foreign trade information 2002
BMWA Federal Office ofEconomics and ExportControl
Information, consultancy, PR work 2002
BMWA Federal Office ofEconomics and ExportControl
Solar application online – subsidiesfor solar collector installationspursuant to the directive forpromoting measures for the use ofrenewable energies
2003
BMWA Federal Employment Agency
Labour market research Before2002
BMWA Federal Employment Agency
Providing information Before2002
BMWA Federal Employment Agency
Job / traineeship agency 2002
BMWA Federal Institute forOccupational Safetyand Health
Providing information 2002
BMWA Federal Institute forGeosciences andNatural Resources
Providing technical and specialistinformation
2003
BMWA Federal Institute forGeosciences andNatural Resource
Information, consultancy, PR work 2002
BMWA Federal Institute forMaterials Research
and Testing
Consultancy and information 2002
BMWA Federal Institute forMaterials Researchand Testing
PR work and marketing 2002
BMWA Federal Institute forMaterials Researchand Testing
TeS – specialist portal for public andtechnical safety – hazardoussubstances / hazardous goods
2003
BMWA Federal Institute forMaterials Researchand Testing
Webshop – portal for referencematerials and scientific services
2003
BMWA Federal Labour Court Providing technical and specialistinformation
2002
BMWA Federal Labour Court Providing information 2002
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Ministry Public agency Name Year
BMWA German Federal CartelOffice
Providing information / PR work 2002
BMWA Federal Ministry ofEconomics and Labour
Implementing / developing conceptsfor programmatic activities
2002
BMWA Federal Ministry ofEconomics and Labour
Foreign trade co-ordination 2002
BMWA Federal Ministry ofEconomics and Labour
JobCard – model project for thecentral storage of employee datausing the electronic signature card
2003
BMWA Federal Ministry ofEconomics and Labour
PR work / providing information 2002
BMWA Federal Ministry ofEconomics and Labour
Legal/technical supervision of thelower-level area
2002
BMWA National MetrologyInstitute
Information, consultancy, marketing 2002
BMWA National MetrologyInstitute
Zeitdienst Online – online timesynchronisation of remote computerclocks
Before2002
BMWA Regulatory Authority
forTelecommunicationsand Posts
Providing information for the
recognition of conformity evaluationagencies
2003
BMWA Regulatory AuthorityforTelecommunicationsand Posts
Electronic signature applicationprocedures for the accreditation ofcertification service providerspursuant to the Act on DigitalSignature
Before2002
BMWA Regulatory AuthorityforTelecommunications
and Posts
EMVU DB Kommune – providinginformation for municipalitiesconcerning the electromagnetic
compatibility for the environment ofstationary radio equipment
2003
BMWA Regulatory AuthorityforTelecommunicationsand Posts
Developing and providing information/ PR work
2002
BMWA Regulatory AuthorityforTelecommunicationsand Posts
Dialer database – consumerinformation concerning registereddialer programs
2003
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Ministry Public agency Name Year
BMWA Regulatory AuthorityforTelecommunicationsand Posts
Dialer registration – application forregistration of dialer programs
2003
BMWA Regulatory AuthorityforTelecommunicationsand Posts
Search engine for 0190/0900telephone numbers – providinginformation concerning owners ofassigned 0190/0900 telephonenumbers
2003
BMVEL Federal BiologicalResearch Centre for Agriculture andForestry
Research information 2002
BMVEL Federal Centre forMeat Research
Research information 2002
BMVEL Federal Centre forCereal, Potato andLipid Research
Research information 2002
BMVEL Federal Agency for
Agriculture and Food
Providing information (including
application forms and statistics)
2002
BMVEL Federal Agency for Agriculture and Food
Market, price and import reports aswell as statistics and reporting /registration
2003
BMVEL Federal DairyResearch
Research information 2002
BMVEL Federal Centre forBreeding Research onCultivated Plants
Research information 2002
BMVEL Federal Research
Centre for Nutrition
Research information 2002
BMVEL Federal ResearchCentre for Fisheries
Research information 2002
BMVEL Federal ResearchCentre for Forestry andForest Products
Research information 2002
BMVEL Federal AgriculturalResearch Centre
Research information 2002
BMVEL Federal ResearchCentre for VirusDiseases of Animals
Research information 2002
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Ministry Public agency Name Year
BMVEL Federal ResearchCentre for VirusDiseases of Animals
Rabies surveillance for veterinarianand medical government staff andthe general public
2002
BMVEL Federal Institute forRisk Assessment
Providing scientific informationrelated to health protection ofconsumers
2002
BMVEL Federal Ministry ofConsumer Protection,Food and Agriculture
Berge2002 (Mountains 2002) 2002
BMVEL Federal Ministry ofConsumer Protection,Food and Agriculture
Biosiegel (Bio-seal) 2002
BMVEL Federal Ministry ofConsumer Protection,Food and Agriculture
Digital discussion 2002
BMVEL Federal Ministry ofConsumer Protection,
Food and Agriculture
Green education catalogue 2002
BMVEL Federal Ministry ofConsumer Protection,Food and Agriculture
Information for citizens, scientistsand administrations
2002
BMVEL Federal Ministry ofConsumer Protection,Food and Agriculture
Research portal of the FederalMinistry of Consumer Protection,Food and Agriculture
2002
BMVEL Federal Ministry ofConsumer Protection,
Food and Agriculture
Fisheries in Germany portal 2003
BMVEL Federal Ministry ofConsumer Protection,Food and Agriculture
Ecological farming portal 2002
BMVEL Federal Office of PlantVarieties
Providing administrative variety data 2003
BMVEL Federal Office of PlantVarieties
Providing information for citizens andbusinesses, including applicationforms
2002
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Ministry Public agency Name Year
BMVEL German Centre forDocumentation andInformation in Agriculture
Agriculture-related documents for thefederal and federal-stategovernments (AGRI-DOC)
2003
BMVEL German Centre forDocumentation andInformation in Agriculture
German agricultural informationnetwork
2002
BMVEL German Centre for
Documentation andInformation in Agriculture
Information system for genetic
resources (GENRES)
2002
BMVEL German Centre forDocumentation andInformation in Agriculture
Learning on the farm 2002
BMVEL German Centre forDocumentation andInformation in
Agriculture
Agricultural research in Germanyportal
2002
BMVEL German Centre forDocumentation andInformation in Agriculture
Scientific and technical information inthe agricultural sector (WTI) portal
2002
BMVEL German Centre forDocumentation andInformation in Agriculture
Agricultural job market 2002
BMVEL German Centre forDocumentation and
Information in Agriculture
Calendar of events in the fields ofconsumer protection, food and
agriculture
2002
BMVg Federal Ministry ofDefence
eTendering by the Federal ArmedForces
2003
BMVg Federal Ministry ofDefence
Information and communications bythe Federal Ministry of Defence andthe Federal Armed Forces
2002
BMFSFJ Federal Office ofCivilian Service
Gathering and providing information 2002
BMFSFJ Federal Ministry forFamily Affairs, Senior
Citizens, Women andYouth
Gathering and providing information 2002
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Ministry Public agency Name Year
BMFSFJ Federal Ministry forFamily Affairs, SeniorCitizens, Women andYouth
Service telephone of the FederalMinistry for Family Affairs, SeniorCitizens, Women and Youth
2003
BMFSFJ Federal Review Boardfor Media Harmful toYoung Persons
Gathering and providing information(except index list)
2002
BMGS Federal Institute forDrugs and Medical
Devices
Technical and specialist information(drug information system (AMIS) –
public part via the DIMDI databasehost)
2002
BMGS Federal Ministry ofHealth
Providing technical and specialistinformation / congresses online
2002
BMGS Federal Ministry ofHealth
Information / politicalcommunications
2003
BMGS Federal Social Court Information concerningresponsibilities, work and decisionsof the Federal Social Court
2002
BMGS Federal Insurance
Office
Providing information 2002
BMGS Federal InsuranceInstitute for SalariedEmployees
Applications for overviews of datastored concerning insurance history,pension entitlements and forecastsof future pension entitlements
2002
BMGS Federal InsuranceInstitute for SalariedEmployees
Application for online changes inpersonal data and bank details
2003
BMGS Federal InsuranceInstitute for SalariedEmployees
Application procedure forreservations of hospital beds inrehabilitation centres (EW_Net)
2003
BMGS Federal InsuranceInstitute for SalariedEmployees
Support by allowances for buildingretirement assets via an onlineworkflow with private financeinstitutes ("Riester pension") andfamily assistance organizations
2003
BMGS Federal InsuranceInstitute for SalariedEmployees
Information related to the FederalInsurance Institute for SalariedEmployees and its offerings
2002
BMGS Federal InsuranceInstitute for SalariedEmployees
Co-operation with regional auditorsof the pension insurance system inorder to ensure correct accountingand payment of contributions viaweb-based data communication
2003
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Ministry Public agency Name Year
BMGS Federal Centre forHealth Education
Providing technical and specialistinformation (on health education, sexeducation and family planning;providing an ordering system)
2002
BMGS Federal Centre forHealth Education
Interactive education on addictionand drugs
2002
BMGS German Institute forMedicalDocumentation and
Information
HTA information system 2002
BMGS German Institute forMedicalDocumentation andInformation
Medical devices information system 2002
BMGS German Institute forMedicalDocumentation andInformation
Simplifying payment transactions byePayment
2003
BMGS Paul-Ehrlich-Institut –
Federal Agency forSera and Vaccines
Gathering, evaluating and providing
data pursuant to section 21 of theTransfusion Act (TFG)
2002
BMGS Paul-Ehrlich-Institut –Federal Agency forSera and Vaccines
Providing consumer information /press work
2002
BMGS Robert Koch Institute Technical and specialist information(infections, data on diseases, healthreports, biological safety)
2002
BMGS Robert Koch Institute Information from the evaluation ofdata related to the InfectionProtection Act (IfSG) and the cancer
register
2003
BMGS Federal AccidentCompensation Agency
Providing information 2002
BMVBW Federal RailwayInsurance Institute
General and technical informationrelated to the Federal RailwayInsurance Institute (website)
Before2002
BMVBW Federal RailwayInsurance Institute
Information related to the statutorypension and additional insuranceschemes
2002
BMVBW Federal RailwayInsurance Institute
Pension application and applicationfor distribution of entitlements tospouses
2003
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Ministry Public agency Name Year
BMVBW Federal Office forBuilding and RegionalPlanning
Providing technical and specialistinformation related to building andregional planning
Before2002
BMVBW Federal Office forBuilding and RegionalPlanning
Procurement of construction servicesby eTendering according to theGerman Contracting Rules forConstruction Services (VOB)
2003
BMVBW Federal Office forGoods Transport
Providing general and technicalinformation related to the Federal
Office for Goods Transport (website)
Before2002
BMVBW Federal Maritime andHydrographic Agency
Providing technical and specialistinformation related to maritime andhydrographic issues
2002
BMVBW Federal Institute ofHydrology
Information portal of the FederalInstitute of Hydrology
Before2002
BMVBW Federal HighwayResearch Institute
General and technical informationrelated to the Federal HighwayResearch Institute (website)
2002
BMVBW Federal Railway
Property Administration
Information portal of the Federal
Railway Property Administration
2003
BMVBW Federal RailwayProperty Administration
Selling real property 2003
BMVBW Federal Ministry ofTransport, Building andHousing
Construction site information systemfor motorways
2003
BMVBW Federal Ministry ofTransport, Building andHousing
Controlling data of road constructionprojects online
2003
BMVBW Federal Ministry ofTransport, Building and
Housing
Information and advice concerningthe social service association of the
BVBW (Sozialwerk der BVBW e. V.)
2003
BMVBW Federal Ministry ofTransport, Building andHousing
Website of the Federal Ministry ofTransport, Building and Housing
2002
BMVBW German FederalBureau of Aircraft Accidents Investigation
Online aircraft accident / incidentdisplay
2002
BMVBW German MeteorologicalService
Latest and general informationconcerning weather and climate aswell as the German MeteorologicalService – DWD-WWW
2002
BMVBW German MeteorologicalService
Information system formeteorological literature
2002
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Ministry Public agency Name Year
Administration
BMU Federal Agency forNature Conservation
Providing information /communications
2002
BMU Federal Office forRadiation Protection
Consultancy / technical andspecialist information / IntegratedMeasuring and Information System(IMIS)
2003
BMU Federal Office for
Radiation Protection
Providing information /
communications
2002
BMU Federal Ministry for theEnvironment, NatureConservation andNuclear Safety
Providing technical and specialistinformation: Deutschland gein®environmental information network
2002
BMU Federal Ministry for theEnvironment, NatureConservation andNuclear Safety
Research and development in thefield of renewable energies (includingthe future investment programme)
2003
BMU Federal Ministry for theEnvironment, NatureConservation andNuclear Safety
Providing information, politicalcommunication and participation, PRwork, technical and specialistinformation
2002
BMU Federal Environmental Agency
Providing technical and specialistinformation: Blue Eco-Angel
2003
BMU Federal Environmental Agency
Providing technical and specialistinformation: cleaner productiongermany
2003
BMU Federal Environmental Agency
Providing technical and specialistinformation: environmental dataOnline
2003
BMU Federal Environmental Agency Providing information /communication and consultancy 2002
BMBF Federal Ministry ofEducation andResearch
Discussion of and participation inpolitical projects for experts frombusiness and industry, associationsand non-governmental organizationsand researchers
2002
BMBF Federal Ministry ofEducation andResearch
Information of the Federal Ministry ofEducation and Research concerningcurrent issues related to educationand research policy, central working
fields, subsidy and promotionprogrammes, and much more
2002
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Ministry Public agency Name Year
BMBF Federal Ministry ofEducation andResearch
Information on various subjects fromthe field of education and researchon behalf of or with the participationof the Federal Ministry of Educationand Research
2003
BMZ Federal Ministry forEconomic Cooperationand Development
Information of the Federal Ministryfor Economic Cooperation andDevelopment concerning Germandevelopment policy for the general
public as well as national andinternational experts
2003
BMZ Federal Ministry forEconomic Cooperationand Development
Portal for applications by experts forthe evaluation of projects andprogrammes of Germandevelopment co-operation withtendering and applicationdocuments, information material, etc.
2002
BMZ Federal Ministry forEconomic Cooperationand Development
Special technical information of theFederal Ministry for EconomicCooperation and Development
2002
BKM Federal Archives Information from the Federal Archives: access to and provision ofarchive material
2003
BKM Federal Archives Information from the Federal Archives: PR work / historyeducation
2001
BKM Federal Archives Cabinet minutes online 2003BKM Federal Institute for
Culture and History of
Germans in EasternEurope
Scientific work and doctrine 2003
BKM Federal Institute forCulture and History ofGermans in EasternEurope
Scientific studies and documentation(scientific information service)
2003
BKM Die DeutscheBibliothek (TheGerman Library)
General information concerning thework of the German Library
2002
BKM Federal GovernmentCommissioner for
Culture and the Media
Information concerning the work ofthe Federal Government
Commissioner for Culture and theMedia in the fields of arts, culture
2002
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Ministry Public agency Name Year
and media
BPA Press and InformationOffice of the FederalGovernment
PR work 2002
BPA Press and InformationOffice of the FederalGovernment
Press work / press service 2003
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Annex 1b) Services yet to be made available online by the end of theBundOnline initiative – planning as per 12 November 2003 6
Ministry Public agency Name Year
BK Federal Chancellery Communication of questions fromthe Bundestag
2004
BK Federal Chancellery Preparation of political andregulatory decisions
2004
AA Federal Foreign Office Legal and consular portal 2004BMI Federal Commissioner for the
Files of the State SecurityService of the former GDR
Processing information requests by
scientists and the media
2004
BMI Federal Commissioner for theFiles of the State SecurityService of the former GDR
Processing information requests bypublic and non-public institutions
2005
BMI Federal Academy of Public Administration
Online learning (eLearning) forgovernment employees
2004
BMI Federal Office for theRecognition of ForeignRefugees
Providing a technical informationportal for research: ASYLIS-Web/InfoLogistik
2004
BMI Federal Agency forCartography and Geodesy Information system for historicaltown and city names 2004
BMI Federal Agency forCartography and Geodesy
Providing a central point of accessto Germany's geographical datainfrastructure: GeoPortal.Bund
2004
BMI Federal Office for InformationSecurity
Online procurement 2004
BMI Federal Office for InformationSecurity
Warning and information service forfederal agencies, business andindustry as well as citizens (CERT-Bund warning and informationservice portal for federal agencies,business and citizens)
2003
BMI Federal Office for InformationSecurity
Web shop for software and securityproducts
2004
BMI The Federal Data ProtectionCommissioner
Interaction with citizens andlobbyists for discussing newlegislation activities (with dataprotection reference)
2004
6 New and thus additional services may sometimes require time for implementation even beyond the year 2005.
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Ministry Public agency Name Year
BMI The Federal Data ProtectionCommissioner
Online applications and petitionsfrom citizens to the Federal DataProtection Commissioner
2004
BMI Federal Border Police Application for travel document inplace of a passport
2004
BMI Federal Border Police Receipt of citizens' information –online
2003
BMI Federal Institute forPopulation Research
Information and publications ontopical population research issues
by the Federal Institute forPopulation Research
2003
BMI Federal Institute of SportsScience
Virtual library for sports science 2005
BMI German Federal Office ofInvestigation
Training and further training for staffof the German Federal Office ofInvestigation
2004
BMI Federal Ministry of theInterior
Participation of the general public inthe preparation of legislationprojects and political decisions
2004
BMI Federal Office of Administration
Subsidy and promotionprogrammes of the FederalGovernment
2005
BMI Federal Office of Administration
Applications for allowance in casesof sickness, disablement, births anddeaths
2005
BMI Federal Office of Administration
Providing information literature 2005
BMI Federal Office of
Administration
Crisis management system with
interactive map (deNIS II)
2003
BMI Federal Agency for CivicEducation
Granting allowances for civiceducation events and programmes
2004
BMI Federal Statistical Office STANET – statistical intranet for theexchange of programs, data anddocuments between federal andfederal-state governments
2004
BMI Federal Statistical Office w3stat – online compilation ofcentral statistics
2004
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Ministry Public agency Name Year
BMI Federal Agency for TechnicalRelief
Platform for the exchange ofinformation for honorary helpersand professional staff of the Federal Agency for Technical Relief
2004
BMI Federal Agency for TechnicalRelief
Tele-co-operation system forhonorary helpers / citizens
2005
BMJ Federal Finance Court Electronic legal transactions 2004BMJ Federal Court of Justice Electronic legal transactions in
penal cases2005
BMJ Federal Administrative Court Electronic legal transactions 2004BMJ German Patent Office DEPATISconnect 2003
BMJ German Patent Office DPMApublikationen (publications bythe German Patent Office)
2004
BMJ German Patent Office Communication with applicants forindustrial property rights andrepresentatives
2004
BMJ German Patent Office Online registrations in the industrialproperty areas of utility models and
brands
2004
BMJ Public Prosecutor General Information from the Central Tradeand Industry Register
2003
BMJ Public Prosecutor General Co-operation with public agenciesin conjunction with the use of theCentral Trade and Industry Register
2003
BMF Federal Finance Office Receipt of value-added tax returnsof German businesses concerningsupplies and services within theEuropean Union with relevance forvalue-added tax purposes
2003
BMF Federal Finance Office Application for refund and paymentof as well as exemption from taxes – LIFE/KUSE
2004
BMF Federal Finance Office Application for refund and paymentof as well as exemption from taxes – UstV/Verus
2004
BMF Federal Finance Office Personnel management services(allowances, travel costs, etc.)
2005
BMF Federal Finance Office Qualified confirmation of Europeanvalue-added tax identificationnumbers
2004
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Ministry Public agency Name Year
BMF Federal Finance Office Assigning German value-added taxidentification numbers
2004
BMF Federal Finance Office Central cash management for theFederal Government
2004
BMF Federal FinancialSupervisory Authority
Online service of statements andmonitoring payments
2004
BMF Federal Financial
Supervisory Authority
Online transmission and processing
of complaints
2004
BMF Federal FinancialSupervisory Authority
Recruitment for the FederalFinancial Supervisory Authority
2004
BMF Federal Academy of Finance Online management of training andfurther training offerings
2005
BMF Federal Ministry of Finance Business process management 2005
BMF Federal Spirits Monopoly Administration
Alcohol purchase orders 2004
BMF Federal Property Administration Management of federal forests 2004
BMF Federal Securities Administration
Issuing and selling coins 2004
BMF Federal Securities Administration
Banking / information serviceswithin the framework ofendorsement control / operatingfunds
2004
BMF Federal Securities Administration
Guarantee reporting 2004
BMF Federal Securities
Administration
Opening of accounts 2005
BMF Federal Securities Administration
Note loans 2004
BMF Federal Customs Administration
Interactive processing andtransmission of forms
2005
BMF Federal Customs Administration
Interactive knowledge management 2005
BMF Federal Customs Administration
Taxes on consumption online – ADLER procedure
2005
BMF Federal Customs Administration
Exemption, refunding and re-collection of customs duties andimport turnover tax / ATLAS
2004
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Ministry Public agency Name Year
BMF Federal Customs Administration
Central Authority for the Protectionof Industrial Property online
2005
BMF Federal Customs Administration
Customs procedures with economicrelevance – active upgrading,conversion
2004
BMWA Federal Office of Economicsand Export Control
Export control – applicationprocedure for informationconcerning the list of goods (AzG)
2004
BMWA Federal Office of Economicsand Export Control
Monitoring documents online –import permit application procedure
2003
BMWA Federal Employment Agency Consultancy online – job and careerconsulting; labour marketconsultancy for employers
2004
BMWA Federal Employment Agency Granting consent to the residencepermit
2004
BMWA Federal Employment Agency Providing funds 2004BMWA Federal Employment Agency Public eProcurement (PEP) –
procurement of goods and services,including supplier management andmaterial management
2004
BMWA Federal Employment Agency Virtual labour market 2003BMWA Federal Employment Agency Virtual further training market 2005BMWA Federal Institute for
Occupational Safety andHealth
Occupational safety library serviceonline
2005
BMWA Federal Institute forOccupational Safety and
Health
Information centre – informationand advice concerning occupational
safety and health issues
2004
BMWA Federal Institute forGeosciences and NaturalResources
eShop – distribution of digitalproducts (geographic data andmaps)
2004
BMWA Federal Institute forGeosciences and NaturalResources
eTendering – procurement of goodsand services
2003
BMWA Federal Institute for MaterialsResearch and Testing
Research projects with externalfunding
2005
BMWA Federal Institute for MaterialsResearch and Testing Application procedures for advisoryopinions, analyses and licenses 2004
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Ministry Public agency Name Year
BMWA Federal Institute for MaterialsResearch and Testing
eTendering – procurement of goodsand services
2004
BMWA Federal Labour Court Electronic legal transactions 2004BMWA German Federal Cartel Office Electronic legal transactions 2004BMWA Federal Ministry of
Economics and LabourSubsidy programmes (grants,guarantees)
2004
BMWA Federal Ministry of
Economics and Labour
Promotion and subsidy
programmes within the frameworkof the EU's EQUAL initiative
2004
BMWA Federal Ministry ofEconomics and Labour
Preparation of political andregulatory decisions
2003
BMWA National Metrology Institute Providing technical and specialistinformation according to theCalibration Act
2003
BMWA National Metrology Institute Ex-Info – providing technical andspecialist information andperforming inspection andevaluation work related to
explosion-protected equipment
2004
BMWA National Metrology Institute Metrological services online –application procedures for testing,approval, accreditation ofequipment, laboratories andprocesses
2005
BMWA National Metrology Institute Forum for medium-sizedbusinesses – information andconsultancy for small and medium-sized businesses regarding theservices offered by the NationalMetrology Institute
2004
BMWA Regulatory Authority forTelecommunications andPosts
Applications for (0)9009er value-added service numbers for"premium-rate" services which areaccessed via dialer programs
2003
BMWA Regulatory Authority forTelecommunications andPosts
Electronic signatures – read accessto the directory services accordingto the Act on Digital Signature
2003
BMWA Regulatory Authority forTelecommunications and
Posts
EMF KartDB – public offering ofinformation on installed radio
equipment from the cartographicEMF and site database
2003
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Ministry Public agency Name Year
BMWA Regulatory Authority forTelecommunications andPosts
Assignment of frequencies –application procedure for theassignment of frequencies pursuantto the Telecommunications Act
2004
BMWA Regulatory Authority forTelecommunications andPosts
Administration of value-addedservice numbers – applicationprocedure for the assignment ofvalue-added service numbers
2005
BMWA Regulatory Authority for
Telecommunications andPosts
Postal license – application
procedure for the granting oflicenses for postal servicespursuant to the Postal Law
2004
BMWA Regulatory Authority forTelecommunications andPosts
Arbitration – application procedurefor voluntary arbitration in cases ofviolation of the TelecommunicationsCustomer Protection Ordinance(TKV)
2005
BMWA Regulatory Authority forTelecommunications and
Posts
Problem handling – applicationprocedure for complaint reporting
2005
BMVEL Federal Biological ResearchCentre for Agriculture andForestry
Application within the framework ofthe declaration procedure / testingof plant protection equipment
2004
BMVEL Federal Biological ResearchCentre for Agriculture andForestry
Early warning system for planthealth
2005
BMVEL Federal Biological ResearchCentre for Agriculture andForestry
National and internationalregulations related to plant health
2005
BMVEL Federal Office for Consumer
Protection and Food Safety
Official food and veterinarian
supervision as well as foodmonitoring
2005
BMVEL Federal Office for ConsumerProtection and Food Safety
Applications within the framework ofthe approval procedure for plantprotection products
2005
BMVEL Federal Office for ConsumerProtection and Food Safety
Reporting procedure for dieteticfoodstuffs
2005
BMVEL Federal Office for ConsumerProtection and Food Safety
Information system for consumerprotection and food safety FISVL
2004
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Ministry Public agency Name Year
BMVEL Federal Office for ConsumerProtection and Food Safety
Online updating and developmentof key word catalogues for officialfood monitoring and consumerprotection
2004
BMVEL Federal Office for ConsumerProtection and Food Safety
Veterinarian drug registration andmonitoring
2005
BMVEL Federal Office for ConsumerProtection and Food Safety
Co-operation between publicagencies within the framework of
the registration procedure for plantprotection products
2005
BMVEL Federal Office for Agricultureand Food
Sales promotion fund 2008
BMVEL Federal Office for Agricultureand Food
Application for licenses as well asimport and export licenses - LEA
2007
BMVEL Federal Office for Agricultureand Food
Application for the granting ofallowances and for private storageof various commodities
2006
BMVEL Federal Research Centre forFisheries
Gathering and processing ofeconomic data related to fisheries
2005
BMVEL Federal Institute for Risk Assessment
Reporting of substances / productspursuant to section 16e of theChemical Substances Act
n/a
BMVEL Federal Ministry of ConsumerProtection, Food and Agriculture
Emergency food supply ENV 2004
BMVEL Federal Ministry of Consumer
Protection, Food and Agriculture
Consumer protection compass 2004
BMVEL Federal Office of PlantVarieties
Providing variety information indescriptive variety lists
2004
BMVEL Federal Office of PlantVarieties
Electronic varieties file 2005
BMVEL Federal Office of PlantVarieties
Variety protection application andvariety protection licenseapplication
2005
BMVg Federal Ministry of Defence Providing all the offerings of theFederal Office of Languages withinthe scope of the Berlin-Bonn
2004
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Ministry Public agency Name Year
Information Network IVBB
BMVg Federal Ministry of Defence Integration of business, trade andindustry
2005
BMVg Federal Ministry of Defence Information and communicationsrelated to recruiting issues(conscripts / employers)
2004
BMVg Federal Ministry of Defence Recruitment 2003
BMFSFJ Federal Office of CivilianService
Application for recognition asconscientious objector
2004
BMFSFJ Federal Office of CivilianService
Online enrolment for civicseducation programmes forconscientious objectors
2004
BMFSFJ Federal Office of CivilianService
Sub-aspects of the recognition andmanagement of jobs forconscientious objectors
2004
BMFSFJ Federal Office of CivilianService
Sub-aspects of the conscription ofand advice and support for
conscientious objectors
2004
BMFSFJ Federal Ministry for Family Affairs, Senior Citizens,Women and Youth
Promotion of and subsidies forresearch projects
2005
BMFSFJ Federal Ministry for Family Affairs, Senior Citizens,Women and Youth
Promotion and support ofprogrammes and institution
2005
BMFSFJ Federal Ministry for Family Affairs, Senior Citizens,Women and Youth
Preparation of and advice forpolitical decisions
2005
BMFSFJ Federal Ministry for Family Affairs, Senior Citizens,Women and Youth
Co-operation with the lower-levelarea
2005
BMFSFJ Federal Review Board forMedia Harmful to YoungPersons
Application for registration ofpublications and media as harmfulto young persons
2004
BMGS Federal Institute for Drugsand Medical Devices
Submission procedures for parts ofdrug applications (registration, re-registration, renewal, changereports)
2004
BMGS Federal Institute for Drugs
and Medical Devices
Providing information concerning
the Federal Institute for Drugs andMedical Devices and its
2004
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Ministry Public agency Name Year
responsibilities (using the CMS)
BMGS Federal Institute for Drugsand Medical Devices
Reporting procedures for drugmonitoring (undesired effects ofdrugs)
2004
BMGS Federal Ministry of Health Administration of subsidy funds atthe Federal Ministry of Health (profiBMGS)
2005
BMGS Federal Ministry of Health Information and provision ofstatistics
2003
BMGS Federal Ministry of Health Preparation of political andregulatory decisions (electronic file("eGesetz" (eLaw) and co-ordination online)
2005
BMGS Federal Social Court Receipt and transmission ofelectronic documents inproceedings at the Federal SocialCourt (ERV)
2005
BMGS Federal Social Court Online mailing of decisions by theFederal Social Courts tosubscribers and individualcustomers against payment of fees
2005
BMGS Federal Insurance Office Application procedure for maternitybenefits for women who are notinsured with the statutory healthinsurance
2004
BMGS Federal Insurance Institutefor Salaried Employees
Application for informationconcerning the amount of refunds of
insurance contributions
2004
BMGS Federal Insurance Institutefor Salaried Employees
Applications for an overview ofcontributions actually paid into thepension insurance for self-employed and voluntarypolicyholders
2004
BMGS Federal Insurance Institutefor Salaried Employees
Application procedure and issuanceof statements and notices related tothe calculation and payment ofpensions
2004
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Ministry Public agency Name Year
BMGS Federal Insurance Institutefor Salaried Employees
Application procedure and issuanceof statements and notices related torehabilitation measures
2004
BMGS Federal Insurance Institutefor Salaried Employees
Application procedure for thecashless payment of contributionsby self-employed and voluntarypolicy-holders
2004
BMGS Federal Insurance Institute
for Salaried Employees
Application procedure for insurance
account clarification in order tocomplete the pension insuranceaccount stored
2004
BMGS Federal Insurance Institutefor Salaried Employees
Advice for customers of the pensioninsurance scheme related to allservices of the statutory pensioninsurance scheme via an onlinesystem
2005
BMGS Federal Insurance Institutefor Salaried Employees
Co-operation with main customsoffices in enforcement applications
in order to collect compulsorycontributions to the pension schemevia electronic legal communications
2004
BMGS Federal Insurance Institutefor Salaried Employees
Co-operation with family courts viaelectronic legal communications inorder to calculate pension rightsadjustment claims
2004
BMGS Paul-Ehrlich-Institut – Federal Agency for Sera and
Vaccines
Application procedures for theregistration of drugs and devices /
batch analyses / registrationupdating
2005
BMGS Paul-Ehrlich-Institut – Federal Agency for Sera andVaccines
Electronic reporting procedures forundesired effects of drugs in thefield of drug safety (humanOne)
2003
BMGS Paul-Ehrlich-Institut – Federal Agency for Sera andVaccines
Providing information on the Paul-Ehrlich-Institut and itsresponsibilities by introducing anFAQ section (using the CMS)
2004
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Ministry Public agency Name Year
BMGS Paul-Ehrlich-Institut – Federal Agency for Sera andVaccines
Co-operation for the electronicexchange of documents within theEU and with EMEA states within theframework of the Europeanregistration procedure (drugs /devices)
2004
BMGS Robert Koch Institute Providing research possibilities inonline databases on health anddisease issues
2003
BMGS Robert Koch Institute Providing information concerningthe Robert Koch Institute and itsresponsibilities (using the CMS)
2004
BMGS Robert Koch Institute Reporting system in conjunctionwith the Infection Protection Act(exchange of data with the publichealth service)
2005
BMVBW Federal Office for Buildingand Regional Planning
e-Bau (eBuilding) – electronicplanning, building and supervising
2006
BMVBW Federal Office for Building
and Regional Planning
e-Selbstverlag (eAuthor&Publisher) 2005
BMVBW Federal Office for GoodsTransport
Refunding of motorway toll 2005
BMVBW Federal Maritime andHydrographic Agency
Transmission of applications forinstallation on board
2005
BMVBW Federal Maritime andHydrographic Agency
Transmission of applications for flagcertificates
2005
BMVBW Federal Maritime andHydrographic Agency
Transmission of applications fortesting and inspection on board
2005
BMVBW Federal Maritime andHydrographic Agency
Transmission of applications forpleasure craft
2005
BMVBW Federal Maritime andHydrographic Agency
Transmission of applications fortemporary flagging out
2005
BMVBW Federal Maritime andHydrographic Agency
Sale of maritime and hydrographicproducts
2005
BMVBW Federal Railway Property
Administration
Payment, maintenance, family
assistance (BVF) online
2005
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Ministry Public agency Name Year
BMVBW Federal Ministry of Transport,Building and Housing
Online road data for the toll system 2004
BMVBW German Federal Bureau of Aircraft AccidentsInvestigation
Online provision of a database onaircraft accidents / problems forindividual evaluation
2005
BMVBW German MeteorologicalService
NinJo weather information system 2005
BMVBW Federal Railway Office Recognition of experts (INZERT) 2004
BMVBW Federal Railway Office Application procedure for designapprovals
2004
BMVBW Federal Railway Office Application procedure for theapproval of facilities and equipment,vehicles and components (INTAS-INZERT)
2004
BMVBW Federal Railway Office Cost statements in the "customerorder" process
2004
BMVBW Federal Railway Office Accident handling 2004
BMVBW Federal Railway Office Subsidy and promotionprogrammes (ProInvest)
2005
BMVBW Federal Motor Transport Authority
Central traffic and motor vehicleregisters
2004
BMVBW Federal Motor Transport Authority
Distribution of publications /statistics against payment
2004
BMVBW Krankenversorgung derBundesbahnbeamten (KVB)(Health Insurance Companyfor Permanent Civil Servantsat the Federal Rail)
Refunding of costs within theframework of the health and long-term care insurance scheme forpermanent civil servants
2005
BMVBW Federal Aviation Office Granting of licenses for aviationpersonnel
2005
BMVBW Federal Aviation Office Granting of licenses for aircraftinspectors
2005
BMVBW Federal Aviation Office Aircraft registration 2004
BMVBW Waterway and Shipping Administration
Application for an officialregistration plate for small vessels
2004
BMVBW Waterway and Shipping
Administration
Applications for approval of ship
diesel engines
2004
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Ministry Public agency Name Year
BMVBW Waterway and Shipping Administration
Applications for ship inspection andship calibration
2004
BMVBW Waterway and Shipping Administration
Processing contraventions oninland waterways – OWi
2005
BMVBW Waterway and Shipping Administration
Shipping fees online 2005
BMVBW Waterway and Shipping Administration
Waterways GeoInformationSystem – WaGIS online
2004
BMVBW Waterway and Shipping Administration
Central reporting system forhazardous goods on the seas –ZMGS
2004
BMU Federal Agency for NatureConservation
Online application for import andexport licenses for protected plantand animal species pursuant to theConvention on International Tradein Endangered Species of Wild
Fauna and Flora (CITES)
2004
BMU Federal Ministry for theEnvironment, NatureConservation and NuclearSafety / BMU area ofcompetence
Research and consultancy demandwithin the framework of thecompetence of the Federal Ministryfor the Environment, NatureConservation and Nuclear Safety(ministerial research)
2005
BMU Federal Ministry for theEnvironment, NatureConservation and NuclearSafety
Preparing political and regulatorydecisions, such as proposedlegislation, ordinances, officialadministrative agreements
2004
BMU Federal Ministry for theEnvironment, NatureConservation and NuclearSafety / BMU area ofcompetence
Grants and subsidies for testing anddevelopment projects in the field ofnature and landscape conservation
2004
BMBF Federal Ministry of Educationand Research
Information for the early co-ordination of research activitieswithin the Federal Administration
2004
BMBF Federal Ministry of Educationand Research
profi – project subsidy informationsystem for the granting of project-
related subsidies
2005
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Ministry Public agency Name Year
BMZ Federal Ministry forEconomic Cooperation andDevelopment
Information from the FederalMinistry for Economic Cooperationand Development for stakeholdersof German development co-operation in Germany and abroadon the extranet
2004
BMZ Federal Ministry forEconomic Cooperation andDevelopment
Arranging expert services for fieldorganizations of the FederalMinistry for Economic Cooperation
and Development on the extranetwith specification of requirementcriteria and preferred profiles
2003
BMZ Federal Ministry forEconomic Cooperation andDevelopment
Web-based storage mediumexchange procedure for thetransmission of fund appropriationdata of recipients of grants andsubsidies
2004
BKM Federal Archives Provision of an acquisition tool forelectronic submission lists
2003
BKM Federal Institute for Cultureand History of Germans inEastern Europe
Preparation of papers andcomments (for the FederalGovernment Commissioner forCulture and the Media)
2005
BKM Federal Institute for Cultureand History of Germans inEastern Europe
Science co-ordination (scientificinformation pool)
2004
BKM Die Deutsche Bibliothek (TheGerman Library)
User assistance via a virtual helpcounter
2005
BKM Die Deutsche Bibliothek (TheGerman Library)
Acquisition, editing and provision ofbibliographic information, dataservices and publications
2005
BKM Federal GovernmentCommissioner for Cultureand the Media
Promotion of and subsidies forinstitutions, events or programmeswith relevance for the nation as awhole
2005
BPA Press and Information Officeof the Federal Government
Media evaluation 2004
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