bridging the gap between ami and the enterprise with mdm€¦ · · 2013-05-29bridging the gap...
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Bridging the Gap between AMIand the Enterprise with MDM
Wendy LohkampDirector, Product Marketing, Itron
Kevin WalshIndustry Principal, SAP for Utilities
Itron’s History
• More than 2,200 customers in over 60 countries– 30 Year history– Global leader in hardware and meter data collection software
• Leading Electricity Meter provider in US and Canada• More than 1,500 AMR customers
– > 50 million endpoints shipped to US, Canada, Australia (electric, gas and water)– AMR endpoints shipped to >70% of US IOUs– Fixed networks at more than 20 customers
• Leading Utility Software provider– Largest market share for technical MDM solution– MV-90 C&I meter data collection software at > 90% of large electric utilities in
US, Australia.– Leader in analytic applications for Load Forecasting, Fraud Detection,
Distribution Design and Asset Analysis, Web-Based Meter Data Analysis
SAP’s History
• More than 1,100 Utility customers in over 70 countries– 35 year history– Global leader in Business Solutions
• Leading Customer Billing and Energy Data Management provider– Over 550 Utilities use our CIS– Over 720 Million Supply Contracts
• Leading Utility Software provider– More than 150 Energy Data Management Customers– Real time price processing– Leader in analytic applications for billing determinants, customer call center
operations and energy usage
Where We Come FromAdapted and modified from Gartner
Rev
enue
C
usto
mer
C
omm
odity
A
sset
Acquisition Transfer Cleansing Storage Delivery Comm. Proc.
AMR MDM / CIS
Itron
SAP
Bridging the Gap
Synch Master Data
Customer/ContractData
Field ServiceIntegration
Invoicing
Contract A/Rand A/P
Scheduling
Interface toRevenue apps
Service PointConfiguration
VEE
OperationalReporting
Interface to AMIOperations
Interface to Non-revenue apps
AggregationCalculations
C&I
CommunicationsConfiguration
Data Collection
AMI
Network & DeviceConfiguration
Data Collection
Manual
WorkforceAssignment
Data Collection
Request / Response
Request Broker
Collection System Integration ?
SAP Solution with Itron
• Provide seamless integration across the technical and commercial processes associated with AMI meter data
• Itron provides– technical integration with AMI systems– commercial-ready meter data to the SAP system– key analytics to support forecasting, fraud detection and
customer decision making• SAP delivers
– billing and customer service business processes– related commercial processes such as market messaging
integration, settlement and enterprise asset management functions
– integration infrastructure
AMI Use CasesBilling & Customer Service
Customer Interface
Delivery Energy Procurement
Field Services & System Recovery
Installation & Maintenance
B1 Multiple clients read demand and energy data
C1 Customer reduces demand in response to pricing and/or grid event
D1 Distribution operator curtails/limits customer load for grid management
E1 Real-time operations curtails/limits load for economic dispatch
S1 AMI system recovers after power outage, communications or equipment failure
I1 Utility installs, provisions and configures AMI system
B2 Utility remotely limits or connects / disconnects customer
C2 Customer has access to and reads recent energy usage and cost at his or her site
D2 Distribution operators optimize network based on data collected by the AMI system
E2 Utility procures energy and settles wholesale transactions using AMI system data
I2 Utility manages end-to-end life-cycle of the meter system
B3 Utility detects tampering or theft at customer site
C3 Customer uses prepayment services
D3 Customer provides distributed generation
I3 Utility upgrades AMI system to address future requirements
B4 Contract meter reading for other utilities
C4 External clients use the AMI system to interact with customer devices
D4 Distribution operator locates outage using AMI data and restores service
Source: Southern California Edison
SAP Solution in Detail
OntarioMDM/R
Set o
f Ent
erpr
ise
Serv
ices
alon
g de
fined
indu
stry
sta
ndar
ds
SAP Solution in Detail (Dereg. Markets)
Metering System Operator
SAP for Utilities
NetWeaver
Meter & EnergyData Management
Meter & DeviceManagement
IntercompanyData Exchange
Enterprise Asset Management
Service MgmtEAM Data
Premise Data
Meter & EnergyData Repository
Enterprise Service Repository
SAP XINetWeaver
Enterprise Management & Business Support
Marketing/Sales/(Self) ServiceBilling/Invoicing/AccRec/C&C
CRM/CIS Data
Meter & Device Master Data
Stan
dard
ized
Mar
ket F
low
s
High Speed Meter Data
Handler
Meter DataRepository
Command Mgr & Event Handler
optional
Distribution System Operator Retailer
• AMI System Unification• High Speed Meter Data Handler
– Reading Import (with/without VEE)– Reading Export (with/without Aggregation)
• Event Data Handler– Outage / Restore– Meter / AMI Device Diagnostic Events– Tamper Alerts
• Command Manager– Synch Master Data / Re-program Meter– On Demand Read / Ping– Remote Disconnect / Connect– Price Signal
• Enterprise Services– Master Data Synchronization– Metering Data– Event Data– Commands
• Meter Data Repository
Command Manager
Itron Enterprise Edition
High Speed Meter Data
Handler
Meter DataRepository
Event Handler
Architectural Components
AMI System Unification(Collection System Integration)
Unification: converting data from multiple AMI systems into one format; abstracting the data from the data collection method; insulating the back office from the devices in the field
• Maintain AMI system, endpoint and meter relationships• Track normal and contingency data collection method for
each meter• Organize meters into groups for command broadcasting
and data retrieval• Normalize status values, tamper flags and event codes
from multiple AMI systems into standard values• Maintain set of enterprise services for AMI integration
Enterprise Services for AMI Integration• Published APIs
maintained by Itron across product releases, must also be maintained by AMI vendors across product releases
• Leverage IEC 61968-9 (CIM) message types wherever possible
• Meter readings may arrive as web services, but may be processed in batch
Master Data
Meter Data
Commands
Event Data
DR DataIndicates system of transaction origin
High Speed Meter Data Handler(High Volume Reading Import)
• Standardized XML format supported by multiple AMI vendors– Web service or file based– Alternative formats available for handheld, probe and MV-90
• Validate transactions• Format readings• Validate readings• Estimate missing intervals• Insert readings into enterprise class database• Manage transaction exceptions• Manage validation exceptions
High Speed Meter Data Handler(High Volume Reading Export)
• Triggered by request in standardized XML format– Web service or file based– Daily, on demand– Can be triggered automatically on-cycle (with cycle calendar)
• Aggregation calculation performed if needed– All intervals within specified date range– Intervals aggregated to call-time calculation– Intervals aggregated to previously synchronized calculation
• Format export in standardized XML format– Alternative formats simulate handheld, probe, MV-90 or Lodestar
formats
Aggregated by day for the customer
Aggregated by billing period on requestTo SAP for commercial
processes
Interval Data to TOU
From the meter
To SAP for commercial processes
Event Data Handler(Event Management)
Event: randomly occurring message indicating previous, current or future trouble; received for meters or AMI devices
• Event types– Outage / Momentary (blink) / Restore – Meter / AMI Device Diagnostic Events (voltage sag/swell, buffer overflow, etc.)– Tamper (removal, tilt, generic tamper)
• Receive events in standardized XML format– Real-time or batch, web service or file– Embedded with readings or stand-alone
• Normalize event codes to single standard• Filter events based on various criteria• Export value to multiple destinations in standardized XML format• Insert into enterprise class database for historical reporting• Correlate with usage during validation and revenue protection activities
Command Manager(Two-way Controls)
Command: instruction issued to meter or AMI device over two-way AMI network; typically real-time and addressed by meter ID
• Commands to be supported– Synch Master Data– On Demand Read / Ping– Remote Disconnect / Connect– Price Signal / Load Control
• Queue, acknowledge request• Verify security of requestor• Format command for appropriate AMI system• Manage synchronous and asynchronous responses • Format completion or exception conditions
1
Customer Back officemonitoring Smart meter
Meter Reading Operations
AMISAP for Utilities
Customer Service and Billing
2
7
3 6 4
5
Customer portal log-on
Customer requests Final Bill
Service order created to retrieve final meter read
AMI delivers (raw) meter data
Meter reading operations initiates Smart Meter reading
Meter reading operations returns data
Service order completed, bill created and emailed to customer
1
2
3
4
5
6
7
Enterprise SOA as an Enabler
IEE MDM
Enterprise Services for SAP IntegrationSAP for UtilitiesItron Enterprise
Edition
Aggregated Data
Detailed Data
Sync Master Data
Configuration Details
On Demand Read
Ping
Disconnect
Connect
Events
Price Signal
Master Data
Meter Data
Commands
Event Data
• Published APIs maintained by Itron across product releases, must also be maintained by SAP across product releases
• Leverage IEC 61968-9 (CIM) message types wherever possible
• High Volume Reading Export will not be web service but low volume export can be web service with same export format
Indicates system of transaction origin
Example: Remote Disconnect Request
1. Request remote disconnect
2. Receive and validate remote disconnect request3. Format and transport remote disconnect command
4. Receive and validate remote disconnect command5. Broadcast remote disconnect command
6. Relay remote disconnect command
7. Receive remote disconnect command8. Disconnect power
UID
1
2
hpProLiant
DL380 G4
Sim
plex
Dup
lex
chch
21
00
113
32
2
44
55
Tape
ZigbeeZigbee
UID
1
2
hpProLiant
DL380 G4
Sim
plex
Dup
lex
chch
21
00
113
32
2
44
55
Tape
UID
1
2
hpProLiant
DL380 G4
Sim
plex
Dup
lex
chch
21
00
113
32
2
44
55
Tape
Example: Remote Disconnect Complete
UID
1
2
hpProLiant
DL380 G4
Sim
plex
Dup
lex
c hch
21
00
113
32
2
44
55
Tape
UID
1
2
hpProLiant
DL380 G4
Sim
plex
Dup
lex
chch
21
00
113
32
2
44
55
Tape
UID
1
2
hpProLiant
DL380 G4
Sim
plex
Dup
lex
c hch
21
00
113
32
2
44
55
Tape
15. Receive remote disconnect complete
13. Receive remote disconnect complete14. Format and transport remote disconnect complete
11. Receive remote disconnect complete12. Format and transport remote disconnect complete
10. Relay remote disconnect complete
9. Confirm remote disconnect complete
Meter Data Repository
• Fully versioned data store• Enterprise class database (Oracle or SQL Server)• Minimal master data required
– Service point or premise– Meter– Endpoint– Transformer– Billing determinant calculation (based on rate assignment)
• Minimal historical data stored– 30 - 60 days (retroactive rate changes)– 90 days (for best validation, DR baselines)– 6 months (cancel/re-bill)– 13 months (for best estimation, analytics)
Why Use a Repository at All?• Security
– Verify sender has rights to send data for meter– Verify requestor has rights to receive data for meter or perform commands
• Exception handling – Event or meter data arrives for unknown meter– No meter data arrives for known meter– Usage for inactive meters, zero usage for active meters
• Linking meter data to operations– Outages by premise or transformer rather than endpoint– Energy usage combined with AC cycling or thermostat settings– Meter diagnostic events over time
• Filtering– Storm mode for outages– Outage/tamper combinations– Tamper and usage changes
• Validation– Actual vs. historical averages
• Billing Determinant Calculations– Peak Time Rebate for non-TOU customers – Net meters, check meters, usage allocation
Bridging the Gap with Itron and SAP
Benefits of using SAP
• Comprehensive asset management, billing and customer service
• Ability to manage simple and complex rates in single solution
• Packaged software application, continuously maintained by SAP
• Business process focus• Proven scalability
Benefits of using IEE
• Flexible deployment options– VEE and aggregation in IEE or SAP or both– Other meter reading sources beyond AMI– Manage the transition to AMI
• Packaged software application, continuously maintained by Itron
• Business process focus• Multi-vendor meter and network support• Proven scalability• Existing MDM customer deployments
Thank YouWendy Lohkamp
Director, Product Marketing, Itronwendy.lohkamp@itron.com
Kevin WalshIndustry Principal, SAP for Utilities
kevin.walsh@sap.com
white paper available at www.itron.com(Itron Enterprise Edition Connects AMI to the Enterprise)
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