bpm group2

B P Musiness

rocessanagement

Group 2

The next hype or real buiness saviour?

Introduction

• There is a big hype around BPM at the moment, attracting a lot of investments.

• Is BPM the key solution?

What is a Business Process? (1)

InputBusinessProcessSteps

Output

What is a Business Process? (2)

?

Input

Process

Output

Definition of BPM

BPM is a process-centric approach (cross-functional) for improving

business performance that combines information technology with

governance methodologies.

Key Enablers of BPM

Technology

Processes

People

Business Value of BPM

Transparency & Traceability

Responsiveness

Flexibility

Continuous Optimization

Effectiveness

Profit

Customer Satisfaction

When to consider BPM?

•Need for high growth

•M&A – retire legacy system

Organisational

•Need to provide support for control over operations

•Need to create high performance culture

Management

•Need for employee empowerment

•High turnover due to inadequate support infrastructure

Employees

•Low customer satisfaction

•Long lead times to meet orders request

Customers/ Suppliers/ Partners

•When there is a need to merge similar processes

•Unacceptably long time to get products to the markets

Product & Service

•Lack of process standardization

•Need for enterprise wide visibility of the processes

Processes

•Need to introduce new systems such as ERP

•Phasing out of older application systems

Information Technology

When not to consider BPM?

• To reduce head count• Everyone is implementing it• Only because the current system

is old• Only because the boss wants it• To meet regulatory requirments

Risks and Common Mistakes

• Insufficient clarity of processes and roles– Automation of bad processes

• Neglecting the end user• Silo thinking• No training

Does OIM = BPM?

Input Output

Process

Hype?

• A lot of confusion has been created in the market by the innumerous software vendors with no clear standards. They have created high expectations of BPM that can‘t be completely fullfilled by all software vendors.

• Companies need to carefully assess their needs and select BPM technology architecture accordingly.

Members – Group 2

• Abel• Christina• Funmi• Lukas• Magiel• Stephen