best practices for credit union merchant services (webinar slides)

Best Practices for

Credit Union

Merchant Services

June 19, 2012

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Vantiv is NAFCU Services’

Preferred Partner for Merchant Services

Question

Does your Credit Union offer a Commercial

Services demand deposit account?

• Yes, it is a full commercial services account

• Somewhat, we have modified a personal account

structure to work for our commercial members

• No

• I am not sure

Question

Does your Credit Union offer a Merchant

Services Program?

• Yes, we have a formal Merchant Services program

• No, we do not have a Merchant Services program

• Somewhat, we have a person/company that we call

when a member needs merchant services

• I am not sure

Agenda

Introductions and Agenda

Overview of Vantiv

How Merchant Services Can Boost Your Revenue

Latest Technology Trends

Best Practices

Conclusions

5

over 400,000 merchant locations

over 3,000

Financial Institutions

Largest PIN debit processor*

3rd Largest U.S merchant

transaction acquirer*

Solutions for merchants

& financial institutions

owner of Jeanie®

payment processing

network

*Nilson Report – March 2011

Comprehensive provider of

payment strategies

Growing – One of the

top processors in the

nation

Unique consultative relationship

with clients

Who We Are: Vantiv’s Merchant Services

A Complete Service Suite: Merchant Services enables

your credit union to be viewed as “Full Service”

Differentiating Your Credit Union:

The Benefits of Merchant Services

A Complete Service Suite: Merchant Services enables

your credit union to be viewed as “Full Service”

Commercial Member Growth: A Merchant Services

offering is a requirement to gain commercial members

Differentiating Your Credit Union:

The Benefits of Merchant Services

A Complete Service Suite: Merchant Services enables

your credit union to be viewed as “Full Service”

Commercial Member Growth: A Merchant Services

offering is a requirement to gain commercial members

Commercial Member Retention: The institution that

controls the deposits normally benefits most.

Differentiating Your Credit Union:

The Benefits of Merchant Services

A Complete Service Suite: Merchant Services enables

your credit union to be viewed as “Full Service”

Commercial Member Growth: A Merchant Services

offering is a requirement to gain commercial members

Commercial Member Retention: The institution that

controls the deposits normally benefits most.

Service: Your Members deserve Best In Class

Solutions for all size business needs.

Differentiating Your Credit Union:

The Benefits of Merchant Services

A Complete Service Suite: Merchant Services enables

your credit union to be viewed as “Full Service”

Commercial Member Growth: A Merchant Services

offering is a requirement to gain commercial members

Commercial Member Retention: The institution that

controls the deposits normally benefits most.

Service: Your Members deserve Best In Class

Solutions for all size business needs.

Revenue: Your credit union can generate strong fee

based revenues through Merchant Services.

Differentiating Your Credit Union:

The Benefits of Merchant Services

New Commercial Members

Boosting Your Revenue:

The Benefit to Your Credit Union

New Commercial Members

Increase Commercial Member Deposits

Boosting Your Revenue:

The Benefit to Your Credit Union

New Commercial Members

Increase Commercial Member Deposits

Merchant Services Fee Income

Boosting Your Revenue:

The Benefit to Your Credit Union

Emerging Technology:

Enhancing Your Value

Proposition

NFC & EMV Products

• Association

mandates set

• Liability shifts to

the lesser

technology

Mobile & Hand Held Devices

• Current wave of

“technology” in

acceptance

• Hardware or

application?

Tablets for Complete Merchant Solutions

• Invoicing

› Email transmission of statements

• Payments

› Links to merchant acceptance

• Integration to Organizations Financials

Best Practices

Best Practices

For

Credit Unions

Cultural Alignment

Cultural Alignment

Develop Champions

Best Practices

For

Credit Unions

Cultural Alignment

Develop Champions

PCI & Breach Assistance Best Practices

For

Credit Unions

Cultural Alignment

Develop Champions

PCI & Breach Assistance

Leverage Verticals

Best Practices

For

Credit Unions

Cultural Alignment

Develop Champions

PCI & Breach Assistance

Leverage Verticals

Accountability through

Partnership

Best Practices

For

Credit Unions

Questions?

We’re Vantiv…

Expect More

• Bold

• Committed

• Connected

• Agile

• Progressive

The NAFCU Services/Vantiv Solution:

Let us customize a program for you

We’re Vantiv…

Expect More

www.nafcu.org/vantiv

Tim Dunn Vice President - Merchant Services 513-900-3437