begin hso coursework

Begin HSO CourseworkRHP exercise check-in: examples from

each group

What is an organization

What is an HSO

Class exercises for MondayCase: Andrea CunninghamIs a prison an HSO

What is an Organization? “An Organization is a system of consciously

coordinated activities or efforts of two or more personsMechanistic: Formal planning, division of labor and

leadership

Organizations can also be thought as “social entities that are goal directed, deliberately structured activity systems with a permeable boundary” Organic: Constructed, complex, dependent actor

Organization can be defined by who are its members and who are notNot an easy distinction, no clear litmus test

RHP are students members? alumni? Parents?

Organization is like an icebergOn surface formal aspects: Constructed and visible

• Policies & Procedures • Technology• Structure• Chain of command• Stated objectives

More than Meets the EyeInformal structure, defined by social

relationshipsBeneath the surface organic, dynamic,

evolvingSocial processes & aspects of the

organizationEmbedded knowledge/skills

Attitudes Unhealthy conflict Informal interactions/communication Political behavior Group norms/dynamics Assumptions

What you can’t See will Hurt YouEffective organizations is conscious of and

considers informal systems and patterns of behavior when making decisions

Effective change addresses what occurs subsurface

Ignoring what is below the surface is a mistake

Organizational Problems: What Does it Mean?Bad business model will lead to financial

problems that will threaten firm existenceMay adversely effect undersurface behaviors

Non productive, destructive undersurface activities harms the firm’s ability execute which can lead to financial under performance

Problems with both: be careful not to let your boss find your resume in the company copier

Organizational Problems in ActionBusiness Model

Org.

Behavior

Symptoms

xFinancial underperformance/

bankruptcy

xDestructive interpersonal activities

Financial underperformance/bankruptcy

x xDestructive interpersonal activities

Financial underperformance/bankruptcy

Human Service OrganizationOrganization: A social group formed for some

purpose.

Human SERVICE: Helping or aiding other human beings, promote overall welfare of people

Definition: Putting it all together“formalized groups of people who use skills and

resources to promote and enhance the well being of the people they serve.”

use service to make a positive change in the person

Note: the service receiver is not a passive customer, they are active participants in their transition

Forms of HSOFor Profit: Medical doctors practice; Athletic

club (24 hr fitness or Spectrum)

Public Agency: Government run mental health clinic; Dept of Health and Human Services

Not for Profit: Homeless Shelter

Historical Perspective: Administering Social Services2 theories: 14-16 century

1) Preserving wealth/maintain social order: societal elites advocated social services for self preservation-fearing that the masses would rise up in response to their poverty

2) Charity is a human quality: helping the less fortunate is in our DNA-as moved away from feudalism and towards capitalism and economic opportunity- public wealth became more widely distributed and concern for those living in poverty.

Modern HSO managementEarly 20th century

Providing of essential services fundamental part of societymanaged on the principle of personal

connection between service provider and service recipient

Scientific charity/Welfare capitalismFusion of proven management practices and

social service administration Capitalism merges with European socialism

Why HSO are Important to StudyHSO especially, non-profits are going to

play a bigger role in providing essential services to underserved populations.“era of big government is over”

Big Business: Not for profits received $241 billion in 2003.

HSO face challenges and operate differently “for profit goods/services” organization types

Case: Andrea CunninghamWhat were Cunningham’s goals for the

organization

Examples of destructive political behavior

Suggestions for Andrea Cunningham

HSOs are viewed as “symbols of caring society…they are also viewed as wasteful, fostering dependency,

obtrusive and controlling (Offe).”

“HSO evoke hope and fear, caring and victimization, dignity and abuse

(Hasenfeld).”