become familiar with capability become familiar with tasks that … · 2017. 2. 10. · decision...
Post on 29-Jan-2021
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Become familiar with Capability
Functions
Become familiar with Tasks that complete
the Functions
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The ability to develop, coordinate, and
disseminate information, alerts, warnings, and
notifications to the public and incident
responders.
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1. Activate the emergency public information system
2. Determine the need for a joint public information system
3. Establish and participate in information system operations
4. Establish avenues for public interaction and information
exchange
5. Issue public information, alerts, warnings, and notifications
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1. Identify Public Information Officer, support staff, and spokespeople to convey information to the public.
2. Identify a primary and alternate physical and/or virtual structure to support public information operations.
3. Ensure identified personnel are trained in the functions they may be asked to fulfill.
4. Notify public information staff of the need to either be on-call or to report for duty when requested within the appropriate timeframe.
5. Assemble public information staff at the physical or virtual location, debrief on the incident, and assign duties.
6. Assist local public health systems in implementing emergency communication abilities.
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Role of Public Information Officer, support staff, and potential spokespersons
Message templates addressing jurisdictional vulnerabilities
Primary and alternate physical and/or virtual structure for alerting and public information operations
Roster/call down list with pre-identified staff to participate in communications
Job action sheets for staff and volunteers
Protocol for staff notification and reporting
Process to activate research, media operations, and logistics roles
Process for State to provide support and assistance to local public health systems
NIMS training for public information staff
Crisis and emergency risk communication training
PIO responsibiliites and competencies
Essential services and emergency service designation
Dedicated phone line for inquiries
24/7 alerting capacity
Redundant power supply to support 24/7 alerting and messaging capacity
Walkie talkies, ham radios, or other wireless devices
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1. Set up Joint Information Center (JIC), if needed. If a physical location is not possible, set up a virtual JIC.
2. Identify a health department representative cover public information tasks at the emergency operations center, if a JIC is not needed or possible.
3. Assign tasks to staff to coordinate messages and information for at least these three areas: Research, Media Operations, and Administration, if needed.
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Decision matrix for scalable joint information system
operations Process to establish a virtual joint information center SOP for requesting additional alerting resources Awareness-level training specific to media operations Minimum components of a virtual joint information center
Recommended support materials for jurisdictions to send and
receive information
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1. Develop, recommend, and execute approved public
information plans and strategies on behalf of the
Incident Command or Unified Command structure.
2. If there is a JIC, provide a single release point of
information for health and healthcare issues through a
pre-identified spokesperson.
3. Maintain rumor control for media outlets, such as
television, internet, radio, and newspapers.
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Media contact list and procedure to keep list up to date and accurate
Procedures for media operations and tracking NIMS training for public information staff Equipment to receive messaging from public alert
system
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1. Establish mechanisms (e.g., call center, poison control center, and non-emergency line such as 211 or 311) for public and media inquiries to get critical information.
2. If health department websites exist, post incident-related information on health department website as a means of informing and connecting with the public.
3. Use social media (e.g., Twitter and Facebook) when and if possible for public health messaging.
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Procedure activate designated inquiry line Identification of community partners and creation of
call center concept of operations Utilization of CDC-INFO to increase response capacity
Social networking tools Guidelines for message development when utilizing
social media Scripts and message maps for call center staff Social media and health communications training NIMS IS-704 IT or telephonic equipment to support scalability of the
inquiry line
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1. Comply with established jurisdictional legal guidelines to avoid communication of information that is protected for national security or law enforcement reasons or that may infringe on individual and entity rights.
2. Disseminate information to the public using pre-established message maps, in languages and formats that take into account jurisdiction demographics, and at-risk populations, persons with disabilities, economic disadvantage, limited language proficiency, cultural or geographical isolation.
3. Transmit health-related messaging information to responder organizations through secure58 messaging platforms.
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Clearance/approval process to address information verification and approval of documents
Translation of materials/resources for populations with limited language proficiency
Creation of low literacy/easy to read printed materials
Materials for the visually or hearing impaired Process and protocol to reach rural/isolated
populations Process to provide information to at-risk individuals
Identification of legal authorities IT skill set to support health alert system Health communication and cultural sensitivity training
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Please contact:
Carolyn Elliott, MPH
Health Care Coalition Coordinator
303-692-3020
Carolyn.elliott@state.co.us
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