be great on the job

Great on the

Job

BE GREAT ON A NEW (OR ANY) JOBBRAZEN CAREERIST – FEBRUARY 14, 2012

Author HBR bloggerEntrepreneurInvestment bankerPeace Corps VolunteerEPA analystExxon Mobil Intern

A LITTLE ABOUT ME

MAKE PEOPLE

LOVE YOU

YOUR GOAL

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HOW?

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AGENDA

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THE GOTJ PROCESS

SHARE INFORMATIONTHE FOOLPROOF DOWNLOAD

PART ONE

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“If I had more time, I would have written a shorter letter.”—Mark Twain

“Don’t bury the lead.” —Journalistic principle

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PROJECT BETTER CHIP TIMELINE

You are putting together a timeline for a re-branding campaign for Pringles potato chips

You have 24 hours to get it to Michael (your department head) to get his sign off before getting it back to your client tomorrow

With a final document in hand, you drop by Michael's office to give him a heads up about the key points

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PROJECT BETTER CHIP TIMELINE

Key PointsClient presentation meetings are scheduled for WednesdayPrint and TV ad production is to be completed by next FridayWe're working backwards from a campaign launch date of

October 1 I need to send the timeline to the client tomorrow for

approval and need your comments by tonight/early tomorrow if possible

Good download?Bad download?

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ACTION STRATEGY

The Punch line

Key Facts / Supporting Highlights

Follow up / Action Items

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PROJECT BETTER CHIP DOWNLOAD

Punch Line I want to update you on the Project Better Chip timeline—we're ready

to send to the client and I need you to review / sign off on the document before tomorrow

Key Facts / Supporting Highlights We are working backwards from a campaign launch date of October 1 Client presentation meetings are scheduled for Wednesday Print and TV ad production is to be completed by next Friday

Follow Up / Action Items Please let me know if you have any changes or need any additional

information

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PEOPLE WILL LOVE YOU IF…

1. You don't confuse a data dump with a download2. You are consistent and concise3. You acknowledge outstanding items when you have missing

information

GET HELP(AND SOUND SMART)

PART TWO

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“What separates those who achieve from those who do not is in direct proportion to one's ability to ask for help.”

— Donald Keough, Chairman, Allen & Company,

former Chairman, Coca Cola Company

© 2012 Great on the Job17

STRATEGIC PLAN

The Situation You've been asked to put together a strategic plan for a

client's digital marketing campaign You have never written a strategic plan before You're not exactly sure where/how to start

What do you do?

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ACTION STRATEGY

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EXAMPLE LANGUAGE

Resources / GuidanceDo you have any recent / good examples?Do you have a template in mind or an outline to follow? Is there anyone you think I should speak to?

Interim Steps / Milestones I'd like to put together a list of key sections for you to take a

look at first Why don't I put together an outline for you before starting a

full draft? I'll draft some bullet points for us to discuss

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PEOPLE WILL LOVE YOU IF…

1. You ask for / get what you need to do a good job2. You turn in a better deliverable!

GET GOOD ASSIGNMENTS

PART THRE

E

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"A lot of people in business say they have twenty years’ experience, when in fact all they really have is one year's experience, repeated twenty times.”

— Hugh MacLeod, Author, Ignore Everybody

© 2012 Great on the Job23

HEALTH CARE MANAGER

The Situation You've just started as a manager at a healthcare services

company You want to show your team that you're a go getter and you

want to jump right in

What should you do?

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LEARN

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EXAMPLE LANGUAGE

Learn a new skill I'd like to learn more about optimizing ER procedures, why

don't I take a crack at putting together a revised flow chart for SOP?

Excel at something you're good at I'd be happy to draft the report on operating efficiencies

within the surgical unit, I worked closely with surgery all year

Assist a teammate by taking something off his/her plateWe have a lot to prepare for next week's meeting with the

administrators, why don't I put together an agenda?

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EXAMPLE LANGUAGE

Redirect unwanted tasks I've spent a lot of time working on electronic medical records

lately, I'd like some more interaction with doctors and staff. What if I conduct the doctor/patient surveys this quarter?

Create Networking opportunities I'd really like an opportunity to work with the nursing staff in

the next few months, please let me know if they're looking for anyone on rotation

Dave, I'd love to get involved with you on the steering committee

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YOUR PERSONAL MATRIX

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PEOPLE WILL LOVE YOU IF…

1. You take the reigns and manage your career2. You move up the learning curve on your own

GET REAL FEEDBACK

PART FOUR

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HOW AM I DOING?

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100% APPROVAL RATING

You're doing great!

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THE GOAL OF FEEDBACK

1. Make the feedback as useful as possible for you2. Make the process as easy as possible for the person

delivering feedback

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DEVELOPMENT ASSOCIATE

The SituationYou recently joined the development team at a non-profit You've been asked to write a grant proposal for an education

reform project; you've never written one beforeYou'd like to get some feedback on your performance

What do you do?

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WHEN DO YOU ASK FOR FEEDBACK?

1. Outset of project?2. After a key deliverable?3. After completing the project / assignment?

In the beginning!!

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ACTION STRATEGY

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EXAMPLE LANGUAGE

Plant a Seed / Ask in advanceAndrew, this is the first proposal I'm putting together and I'd

love your opinion / feedback on how I do as we go through this process

Would it be possible to sit down with you once we're underway to get some feedback…

Schedule the Conversation I know we spoke earlier this month about getting some

feedback, could we go ahead and schedule a time to discuss?Now that we’re about half way through the process, I was

wondering if we could set up a time….

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EXAMPLE LANGUAGE

Be specific in your ask I'd love your thoughts on how I'm doing putting the first draft

of the proposal togetherHow do you think I did highlighting our key services in the

proposal? I'm working hard to keep everyone up to date and in the loop

throughout the process—would love your thoughts on that as well

What other areas of development do you think I should be focusing on?

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PEOPLE WILL LOVE YOU IF…

You don't put them on the spot You give them something to react to (vs. "how am I doing?) You message to them that you care about their

opinion/feedback/judgment

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PUTTING IT ALL TOGETHER

The sum of all interactions will combine to create a collective impression of you by others

It is in your control to make people love you every day in every workplace interaction

Perception is arguably as important as reality

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Q&A

THANK YOU

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